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How to return equipment after cancellation

Was on hold last nite for 90 minutes got through cancelled all devices gave me postal info to send back equipment s then was told something not working and would call me back today at noon. No call yet wth   *** Edited Labels ***

magbail by I've been here awhile
  • 741 Views
  • 2 replies
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Exchange

I ordered an iPad 10 by Mistake . I wanted an iPad Air. It's not going to be delivered until the 3rd. Do I have to wait until it comes to order the iPad Air?

My number got changed due to website lagging

Hi yesterday night my phone number got changed due to rogers website lagging issue . I tried calling rogers CSR multiple times but no help they said I have to call business line as I have small business account and business Csr are closed . Is there ...

Souravsaab6 by I've been here awhile
  • 314 Views
  • 1 replies
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Unjust Charges for Unsent Canada to US Messages

I noticed that I had been billed $7.65 for sending 17 Canada to US messages and an additional $1.80 for supposedly sending 4 more messages of the same nature on another line. However, I can categorically state that I did not send these messages. This...

Hellos19 by I've been here awhile
  • 602 Views
  • 3 replies
  • 0 likes

Misrepresentation by Rogers

Recently, I received a call from a representative of Rogers who offered what seemed like an exceptionally appealing deal to switch providers. After a detailed 45-minute conversation and assurance of the terms, I decided to proceed with the switch to ...

Roam like Home - Unexpected charges

My family was travelling overseas for 2 weeks. We turned the Cellular off and also turned Roaming off prior leaving Canada. When we received our latest bill, we noticed each phone was charged for a day or two of roam like home charges $12 per day for...

Customer Service - No call back

After waiting for 35 minutes for a Business Customer Service Agent, the first thing I did was give the Agent my cell phone number and request her to call me back if she drops the call. She took down my number and then said, okay let me place  you on ...

Credit Score Affected by Internet Activation

Hello, Rogers,I installed rogers service, and I got checked hard credit score check. Without getting concern from me. And, my score got down by 10 points. How ca I get back these score.   **Labels Added**

Henil2472 by I've been around
  • 364 Views
  • 1 replies
  • 0 likes

NOT HAPPY AT ALL!!!! Ignite

They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . !   **Labels Added**    

JoanR by I've been here awhile
  • 639 Views
  • 5 replies
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Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 1614 Views
  • 3 replies
  • 1 likes

Add Channel Package Temporarily

Hi there. I’m wondering if I add a channel package (specifically TSN) and cancel it after 5 days (after the sporting event is over), will I be charged the full $18/month for the package? Or will it be prorated for the five days I have the package? Tr...

aet847 by I've been around
  • 357 Views
  • 1 replies
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Customer Retention Call Back

Hi, I received a call from Shannon regarding a rogers win back. I accepted the offer and the plan was sent in and my service was suppose to be reactivated. Nothing was reactivated. Unfortunately, the call dropped and she said she did everything and t...

pinns by I've been around
  • 480 Views
  • 1 replies
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First Bill Is Not the Price Quoted

I just received my first bill and the rate I'm being charged for our three mobile devices is not what I signed up for ($10 more per phone).  I have screen shots of the mobile package prices from the Rogers web site on the day I signed up, but Custome...

ssnino by I've been around
  • 379 Views
  • 1 replies
  • 0 likes

Upfront Edge Return Issues

Hi,I opted to upgrade my device a few days before my 2-Year contract was set to expire. I selected the return my old phone option while going through the upgrade process.I have received my new phone but I have yet to receive any return kit for my old...

pstefan98 by I'm here a lot
  • 687 Views
  • 3 replies
  • 0 likes

Several Account Numbers

Hi,   I recently signed up for internet with Rogers via a sales rep.  The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...

eSIM not available

Does anyone know what hat issues Rogers is having on issuing eSIM and when they will resume issuing eSIM? As of last Friday, the service agent cannot help with issuing eSIM. Even accidentally deactivated my current sim.   **Labels Added**    

WeiW by I've been here awhile
  • 996 Views
  • 1 replies
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Ongoing issues with Rogers and their policies

So I cancelled my internet and cable service the third week in July to move them over to Bell (because Rogers always treats me like it is my fault and offers no commonsense approach or sympathy). I specifically asked if I should return the equipment ...

Weird Billing overcharge

Hi, I have 3 billing dates and 1 billing period associated with my account; and the charge has jumped up suddenly nearly $5 just 2 months after starting the service.Please advise, thanks.   ***EDITED LABELS***