Can you connect your computer directly to the modem via ethernet cable? That appears to have solved my issue.
This video helped me resolve the issue.
Basically check downstream and upstream signal power values after logging into your Rogers router. If the values are near or outside the optimal ranges then look for any splitter used in your cabling and remove them or ask Rogers to install an cable signal amplifier for you.
The new Ignite boxes seem to take up alot of power so if you are in an old house with old breaker panel and old wiring then it won't work properly, as it seems (landlord recently changed us to 100AMP from a 60 AMP, but didn't fix the issues...wiring needs to be changed over as well apparently. I'm in a 100+ year old house in Barrie, Allandale area, and my window AC unit always drops out when it's hot as downstairs neighbour's have a few AC units running constantly....when the AC drops out in our unit, the internet cuts out as well..but everything else (minus refrigeration and microwave) works perfectly fine, and our lights flicker as well..more than frustrating, and also makes me wonder why a single modem needs so much power lol!!!!
@PDUBZ wrote: ...makes me wonder why a single modem needs so much power lol!!!!
I can't imagine the modem using more than say 5-10W. The IgniteTV STBs probably only use 5W or less. I suggest you look elsewhere for the source of your problem. Perhaps try plugging the problem equipment into a different circuit in your home. You may need an extension cord for that test.
You can test the power draw of various devices using a Watt Meter. Sometimes you can borrow one from a friend or local library.