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Forum Posts

Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've been here awhile
  • 2522 Views
  • 5 replies
  • 0 likes

Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 12279 Views
  • 30 replies
  • 0 likes

5 days not happy and cancel my subscription.

Hi good day my shaw/rogers internet install it on feb 20 and after they install some of my kids room and my room too is too weak signal and I call the service and they need a wifi pods and then I ordered that pods when they arrived I plug in and stil...

gharnics by I've been around
  • 586 Views
  • 1 replies
  • 0 likes

How do I get a Registration Key?

I am trying to get a secondary email address and in the two days have talked with level one tech's and been disconnected both times. I have my primary address but when I go [quote]Go to the Rogers Member Centre.Enter your Rogers Yahoo! email address ...

ryote49 by I plan to stick around
  • 705 Views
  • 0 replies
  • 0 likes

Internet service

The worst Internet and customer service on planet earth. Don’t even go for them     ***Edited Labels***

Ahmad3 by I've been around
  • 690 Views
  • 1 replies
  • 0 likes

2 Wifi 1 Modem

I have 2 available wifi 1 modem. I see the one I have and can do 10.0.0.1 all good. However my old wifi and password still work. It's like if I had a second modem. however the old one I cannot find it or list it. It just shows up in available wifi an...

mxnut by I've been around
  • 609 Views
  • 1 replies
  • 0 likes

Pods

Hello. I have a tv that freezes in my house. I used the rogers wifi app and ran a test. Any device in that corner of the house gets weak signal. I asked rogers for a pod and was told a $5 monthy charge. I recall getting an email awhile back where the...

peavyjay by I've been here awhile
  • 2341 Views
  • 3 replies
  • 1 likes

Modem Suddenly Blocking Website

I have Rogers ignite modem/router and all of a sudden we do not have access to website audible.ca. I have logged into the modem/gateway and there are no parental controls that have been added. Model: CGM4140COM. Any ideas how to stop websites being b...

KPS1 by I've been around
  • 10220 Views
  • 21 replies
  • 1 likes

Resolved! Yahoo email app on iphone or ipad not opening

I have updated the latest version of the yahoo email app on my iphone 13 and ipad 5th generation.I have also rebooted both devices.  When I launch the app, it is not opening my email, a black box is displayed.  I am running iOS 17.3.1 on my iphone an...

martha3 by I've been here awhile
  • 2150 Views
  • 3 replies
  • 0 likes

Resolved! Adding More Wired Ports on Ignite Modem

Is there any way to add more Ethernet ports ( e.g via a 3rd party switch) to my current 4-port Ignite router without disruption to any of my other services (TV)?Thanks,   **Labels Added**

dblues by I plan to stick around
  • 13158 Views
  • 25 replies
  • 0 likes

Resolved! Change DNS IP for CGM4331COM

Hi, I cannot find the option to change DNS to my custom DNS server on CGM4331COM which I recently received as a replacement for Hitron Coda.  I'm using my own DNS server hosted locally with an ad filter and configuration for my local devices. Also, I...

MarynaT by I've been here awhile
  • 15812 Views
  • 20 replies
  • 0 likes

How do I get Rogers Yahoo calendar and contacts into Outlook 365?

I have had a Rogers Yahoo email/calendar/contacts account since the very beginning.  All of these apps download to my MacBook Pro with no problems and 2-way sync is almost seamless (sometimes, calendar entries on my iPhone don't upload to Rogers Yaho...

BruceW1 by I've been around
  • 5296 Views
  • 3 replies
  • 0 likes

Resolved! Ignite modem wakes me up at 10:00AM every day with a loud beeping

For the last two days the modem has started loudly beeping at 10:00 A.M. and I have to unplug it to stop the noise. Once I unplug it and plug it back in everything works as normal. Why is it doing this and how can I stop it. Thanks.   *Added Labels*

qsgrampy by I plan to stick around
  • 1934 Views
  • 2 replies
  • 0 likes

Rogers peering and routing - Cloudflare vs Quad9

Hi everyone.I’m currently using Cloudflare’s “safe” DNS (1.1.1.2) on my 3rd party router, which has been working great so far in terms of speed, performance, and filtering out malware. It’s even faster than Rogers’ DNS.I also tested Quad9 (9.9.9.9) b...

toolcubed by I'm a senior contributor
  • 4893 Views
  • 5 replies
  • 1 likes

Resolved! Trying to add a smart plug

I’m trying to add a couple of TP-Linksmart plugs and they won’t connect to the network because, I think, it is defaulted to the 5 GHz band and they require 2.4 to do the setup. Followed the (not recommended) Split Bands instructions in the app but de...

Moose57 by I've been here awhile
  • 1256 Views
  • 2 replies
  • 0 likes

Have to reset modem daily, problem persists despite tech visit

Have Rogers Ignite 500. For what we need it for (streaming, basic internet stuff, Zoom meetings, Rogers home monitoring) it has worked well in general.    The past 10 days have had daily network outages typically between 5-730 pm, requiring us to res...

Internet keeps disconnecting today. Was down yesterday as well.

It's really frustrating, the internet was down for 8+ hours yesterday and today the internet keeps going on and off. Currently its completely down again and I have to use my mobile data to get online to work from home.   Is there an outage again??   ...

user8501 by I've been here awhile
  • 646 Views
  • 1 replies
  • 0 likes

Rogers E-mail Accounts on a friend’s account.

My wife and I moved to an area that is not serviced by Rogers. Therefore we had to set up 2 email accounts on a friend’s Rogers account. She recently had her account reset and it cancelled our 2 accounts. She is willing to get us back on her accounts...