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Forum Posts

Man in the middle on network?

Hope someone can help....I'm confused.I have avast one security (free vetsion) on my 2 phones. I always do a network check daily. Today both phones showed a Man in the Middle detection plus my download and upload speeds are very slow. Restarted Gatew...

Bdfreund by I've been here awhile
  • 417 Views
  • 2 replies
  • 0 likes

Wifi Down

Yet again another weekend where it’s windy, cold and snowing and the internet is down.. CSR’d aren’t very helpful just opens a ticket tell me to have a nice evening. Seriously time to switch from Rogers     ***Edited Labels***

Amzina04 by I've been around
  • 331 Views
  • 1 replies
  • 0 likes

Need help with Nokia Modem Alarm light flashes Red

So yesterday my power went out in my basement the breaker flipped. So when this happened I flicked back on and went to bed. My girlfriend told me we didn't have internet all night. So when I'm standing over the modem, the green lights for Power and P...

Quesiton about signal levels and internet loss

Hello, I have been experiencing periodic internet losses with my ignite gateway. it is in bridge mode and I use my own router but about once every other week I lose internet while the gateway stays in solid white and I only regain internet by restart...

Qubit by I plan to stick around
  • 1957 Views
  • 13 replies
  • 0 likes

openVPN slowness

Wife needs to connect to OpenVPN for work (in uSA). Recently upgraded to newest modem and gigabit speed when we ran into the speed issue. Not sure how long its been going on. She is pulling 20 to 40mb download speeds while on OpenVPN, without the VPN...

drj2 by I've been here awhile
  • 917 Views
  • 5 replies
  • 0 likes

Modem only receives ipv6 address and no ipv4

Helllo all, I woke up today to see my modem showing solid WHITE indicating it has managed to go online. However, upon further inspection I noticed that it has only received WAN IPv6 address and not the IPv4 (it shows as 0.0.0.0) -- On top of this,  R...

rajiteh by I've been here awhile
  • 3444 Views
  • 14 replies
  • 4 likes

Bypass the XB7

Just got hooked up today with the GPON 1.5gbps symmetrical service. Coming over from Bell's FTTH service.  With Bell, I had fully bypassed the HH3000 and used all of my own hardware (Ubiquiti Unifi), looking to do the same here.   For hardware I'm us...

MRobi1 by I've been here awhile
  • 1115 Views
  • 4 replies
  • 0 likes

Internet packet loss and latency issues

I am having intermittent issues with packet loss and latency issues. Laptop is wired directly to the modem. A technician has been out twice to my house and the issue keeps coming up.    Ping statistics for 2607:f8b0:400b:804::2004:Packets: Sent = 50,...

tharris05 by I'm here a lot
  • 1294 Views
  • 8 replies
  • 0 likes

Spiking Ping Issues

Hello, I have been having spiking ping issues for the past 2 weeks. Pinging google(8.8.8.8) gives me between 13-2000+MS, while doing the same ping test on my mobile hotspot will give me fairly stable results. I have tried restarting the modem, updati...

kelvin7 by I've been around
  • 520 Views
  • 2 replies
  • 0 likes

Remove Charges

I cancelled my account and returned my equipment, but rogers still charged me for the next month. I keep trying to phone in an cancel, but my transfers get disconnected or last over 2.5 hours. I have spent over 11 hours over 3 phone calls, but have n...

Can't Load Rogers.com Homepage

Happy Thanksgiving Everyone,   Has anyone else had the same problem as me when trying to access the https://www.rogers.com/ homepage?   It seems like a ridiculous question to ask!   However, for reasons that escape my understanding, the root URL addr...

Luv2Run by I've been here awhile
  • 1626 Views
  • 8 replies
  • 1 likes

Anyone know the current wait times for XB8 modems?

I signed up for the 1.5gbs service yesterday but was not informed that I needed a new modem until I contacted tech support to understand why my speeds haven't changed. They informed me that I need the XB8 but there is short supply but didn't know how...

rtrotty by I've been here awhile
  • 2446 Views
  • 3 replies
  • 0 likes

Wi-Fi Issues

Last week, I contacted Rogers because my WiFi was not working. There was a tiny amount from an account that I cleared up immediately and the rep assured me that my WiFi would be fixed immediately and not to worry. We'll, it is now many days later and...

Resolved! only five downstream channels and one upstream

Hi there!    I've been having high latency uploads (2.4 seconds to 4.1 seconds) and very low speeds ( 2 to 8 mbps upload VS 50 mbps of my package)   Downstream hasn't been too bad, ping is low (between 15 and 90ms), but I get around 670Mbps download ...

Internet keeps dropping

We have Rogers Ignite and have 150 Mbps download / 30 Mbps upload. Before switching to Rogers Ignite (Rogers acquired Compton Communications) we very, very rarely ever lost our internet connection. Now it is happening more and more frequently, quite ...

Download/Upload speed is dropping to 10mbps up/down daily

I am on the 500mbps internet service tier.  My internet connection was frequently dropping for 5-10 seconds, about 1-3 times a day. Download/Upload speed was also dropping down to 10mbps across all devices, with high latency.  I replaced the cable mo...

user-v5 by I'm here a lot
  • 939 Views
  • 5 replies
  • 1 likes

Resolved! error code 3117 jan 2023

who is still getting this error code and internet and tv shutting down every day ? did anyone get a fix that have had this issue in the past year or two? this seems to be the new ignite tv modem i've never had issues with rogers and i've been with th...

djbustar1 by I've been here awhile
  • 1247 Views
  • 2 replies
  • 0 likes

Rogers Wireless POE melted and caught on fire!

Rogers began fixed wireless lte in my area as of September 2021. I replaced xplornet with rogers in August of this year.I have a serious concern. An antenna is placed attached to your house pointed toward an lte tower. It is powered using a cat5 POE ...

Oznam by I've been here awhile
  • 771 Views
  • 3 replies
  • 0 likes

First Bill

hello,  I just signed up with Rogers Internet however, my installation date is 2 weeks away.  Am I still able to download any pdf file that contains my name and address on it?  My work is paying for my service and HR is asking about it.  thanks in ad...

yaoxiao93 by I've been here awhile
  • 655 Views
  • 4 replies
  • 0 likes