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Resolved! Map of Fiber-eligible Areas

Hello World. Is there a way to see where in GTA Roger fiber is available? And is there are plans to expand of fiber network?     **Labels Added**    

Slama454 by I've been here awhile
  • 22319 Views
  • 7 replies
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Mail folder recovery

I did an accidental deletion of a mail folder in my Rogers Yahoo mail. Neither the folder nor the emails can be found in Trash or Archive. Anyone know how to recover the folder and it’s contents?   **Labels Added**

Resolved! ignite gen 2 modem lights

trying to find out what the flashing blue light means did some searches on rogers but couldnt find anything? anyone post a link where i can find out what all the lights mean espically the flashing blue one.   TIA   *Added Labels*

hiho by I'm an enthusiast
  • 5180 Views
  • 1 replies
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Intermittent dropped ignite internet and TV

Jan 22-2022 over the last 3 days i have had intermittent dropped Ignite internet and TV. About every 5-10 minutes and lasting about 10-30 seconds. i have restarted modem, TV box, all units connected to modem. Tech support has restarted modem remotely...

dgiesbrecht by I've been here awhile
  • 2902 Views
  • 10 replies
  • 0 likes

Resolved! New Ignite Home Connect app no DMZ or Port Forwarding

Suddenly your newest Ignite Home Connect App version ( Android phone) just released - appears to have NO OPTION for Port Forwarding or DMZ,  as per the previous Build of this App. Is that true? Because-  if it is - scores of serious users will bail f...

Resolved! Unable to Access ONEDRIVE fully while on rogers internet.

Wonder if anyone else has come across this.I am able to log into Onedrive fine.  It does not show any files in there (which there are).Trying to go into management, searches, etc.. all will cause a like timeout error.This includes my work laptop, per...

Gdkitty by Resident Expert
  • 4793 Views
  • 16 replies
  • 0 likes

Planned Outage - No notice given

So I get an email a week ago saying upgrades are happening in my neighborhood and I will be advised of any interruption. Today no Internet or cable and 15 Rogers trucks on the street. No notice that I would be without service today. People work from ...

Steveley by I've been around
  • 636 Views
  • 1 replies
  • 0 likes

Internet and tv has been dropping out for months

Both my internet and  Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few  months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad. Lately it has bec...

salichad by I've been here awhile
  • 1037 Views
  • 4 replies
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Extremely slow speed downtown Ottawa

I've been having issues with intent speed for the last few days in Centretown Ottawa. My current internet package is 1Gbps and I usually get 300Mbps on my phone but for the last few days (since Friday) my speed has gone down to 4Mbps. I've rebooted m...

HamKhat by I've been here awhile
  • 808 Views
  • 1 replies
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How to file a Customer Compalint?

This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satelli...

Mgalda99 by I've been here awhile
  • 3650 Views
  • 3 replies
  • 0 likes

Very Bad Packet Loss While Gaming

Hello,   I'm a new customer of Rogers (Ignite 1.5) and I'm already experiencing terrible packet loss while gaming. Tried both hard-wired and wifi and had the exact same issue. Previously with Bell and Fiberstream before and would love to have avoided...

robertoerc by I've been here awhile
  • 1336 Views
  • 5 replies
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My troublesome experience switching from old modem to XB7.

Swapped out to XB7 running in bridge mode yesterday. It worked for 14 hours then the modem required a power cycle to get it out of a lockup at 1:30 am.  The old modem worked for years in bridge mode with no issues.Checked the event logs in the new mo...

Rogers wireless internet

Hi everyone, just wanted to say I got the Rogers wireless home internet installed, it replaced my 25 year old bell DSL. I’m getting 27ish down and 5 up. It’s fast and only about 20-40ms of lag on Speedtest. Pretty darn good.

DavidHeilig by I plan to stick around
  • 6479 Views
  • 17 replies
  • 3 likes

5 days without internet

We requested to active our account in a bulky agreement. The technician came on Oct 21st and did the installation wrong. For instance, we found out later he didn’t plugged in the Ethernet cord from the fiber box to the modem. After I called Rogers mo...

Mwres by I've been around
  • 655 Views
  • 1 replies
  • 0 likes

Issues with JUST World of Warcraft

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.Upon calling the 4th tim...

Chris1997 by I've been here awhile
  • 2106 Views
  • 6 replies
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Secondary Router with Internet Access

When there was a Roger internet outage last Thursday I discovered an interesting situation. 1. My wifi Windows laptop showed the global symbol indicating connected to router but no internet access 2. My wifi connected (IPv6 disabled) TV indicated no ...

Bplayer by I'm a trusted contributor
  • 763 Views
  • 1 replies
  • 0 likes