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Hitron CODA 4582 - exchange for XB6

Why can’t I exchange my Coda-4582 modem for the XB6? I don’t subscribe to Rogers cable service, only gigabit internet.I just had fibre lines buried throughout my subdivision, hopefully this means Bell gigabit service will be available soon. *Added La...

ASimkins by I'm Here A Lot
  • 4753 Views
  • 11 replies
  • 0 likes

Internet daily usage explanation

I'm looking at my monthly usage and some days the download is very low and some days its higher. For example,low is in the hundreds and high is in thousands. When I'm gone all day, its low, when I'm home or on my phone using Wi-Fi, its higher. Is thi...

87pontiac by I Plan to Stick Around
  • 657 Views
  • 1 replies
  • 0 likes

How do I hook up my own Eero

I have Ignite internet 500u, Ignite TV premier using the Xb86 modem. I purchased my own Eero Pro and beacons but cannot find instructions for installation. I get that Rogers offers their own service with the Eero, but all of my searching for a self i...

Delete Device off Network

I have a Samsung device on my network which I have no idea who owns it. I can't forget it because it's still connected to the network how can I disconnect it from the network so I can forget it? *** Edited Labels ***

Great Wi-Fi Range on Ignite TV Gateway (XB6)

Is it just me or is the wifi range on the Ignite WiFi Gateway (XB6) modem friggin amazing!?!?Before switched to rogers I was with Start Communications and my set up with them was a Hitron modem, no wifi, going to a TP Link Archer C7 wifi router with ...

Jascmu by I've Been Here Awhile
  • 5846 Views
  • 5 replies
  • 2 likes

Exploitable NetBIOS Vulnerability

Exploitable NetBIOS vulnerability and Rogers threat to deny internet access if not solved Hello. Several days ago, I received a message (followed by a recorded voice mail) that "a device connected to your Rogers Internet is showing signs of an exploi...

stu593 by I Plan to Stick Around
  • 6654 Views
  • 18 replies
  • 0 likes

Certificated Error - Access certain sites - login.live.com blocked

Last night I reported an issue with Ignite Internet (started happening mid day on Feb 13) via chat support. Issue: any Microsoft website (onedrive.com or my onedrive service, outlook.com, technet, etc.) complained about a certificate that wasn't trus...

hallyfrog by I've Been Here Awhile
  • 1558 Views
  • 10 replies
  • 0 likes

Can't Connect One of the Devices to the WiFi Network

Hello, just got ignite setup last week and everything was working great except my Samsung A5 would connect to wifi but not get internet. Every other phone in te house connected fine wih internet working.Roger's tech said my phone was broken and it wa...

torads by I've Been Around
  • 2517 Views
  • 4 replies
  • 0 likes

Resolved! CGN3 Has Lost Connection

Hey guys. My son says his wifi has been down for 3 days so I'm trying to help him out. He's in an apartment building in Ottawa. He has a CGN3. Power light is solid green. DS is solid green. US is blinking green. Status and LAN are off. 2.4G and 5G so...

kuhnberg by I Plan to Stick Around
  • 2958 Views
  • 5 replies
  • 0 likes

Rogers Online Protection - Unable to Install

After six technicians by the name of Keven C, Lukman, Marivel, Amanda and Robert Y try to install the Rogers Online Protection without success I am more frustrated now then I was when I first approached Rogers. Is there anyone who can help me? *Added...

Intermittent WiFi Issues - Incorrect Passphrase Error

My home internet logs my phone out of the wifi and when I try to log back in, it says ‘incorrect password’ even though it’s obviously the right password. Even if I try to share the wifi from another phone that’s logged on to the wifi, it still says ‘...

AG9 by I've Been Around
  • 1411 Views
  • 3 replies
  • 0 likes

Brutal latency/ping Recently

I am wired, with the gigabit package and all of the sudden have gotten constant ping spikes for over the last few days. I haven't been able to play any games online because the crazy ping spikes and latency make it completely unplayable. My speeds ar...

t27c by I Plan to Stick Around
  • 32001 Views
  • 956 replies
  • 1 likes

Intermittent Email Syncing issue on Gmail App after Password Update

Within Gmail there is the option to Check mail from other accounts (using POP3): Well we have had our rogers emails "sent" to our gmail account this way successfully for now 4 years. I changed my rogers email password this past weekend and just reali...

21Rouge by I Plan to Stick Around
  • 1487 Views
  • 6 replies
  • 0 likes

Blocking certain ports.

Hi everyone so I just need someone with some knowledge about port forwarding or firewall. All I need to do is block 5 specific ports for 10-15 mins at a time so I can game with my friends without any random ppl joining. Help will be very much appreci...

Joedove by I've Been Around
  • 2434 Views
  • 6 replies
  • 0 likes

New "Cable Haunt" Vulnerability

How worried should we be about this new vulnerability? Has anyone heard if Rogers is on this? https://nakedsecurity.sophos.com/2020/01/14/cable-haunt-vulnerability-exposes-200-million-cable-modem-users/ *** Edited Title/Labels ***

Headfake by I Plan to Stick Around
  • 1048 Views
  • 2 replies
  • 0 likes

More Ethernet Ports needed

Newbie hardware question, so be gentle :). One is going to my PS4 (yes, I know I can enable wifi on it) and one is going to my office where I have a desktop computer. I'm in the process of adding some home automation and need to add a hub, which need...

kimmal by I Plan to Stick Around
  • 3412 Views
  • 4 replies
  • 0 likes

Resolved! Unable to log in to email thru Google Chrome

Hi, for the last few days, we have been unable to log into any of our Rogers email accounts from Google Chrome. When we go on the Manage Accounts Rogers page, we select one of the email accounts and then we get a page with Rogers on the top left and ...

Nat72 by I've Been Here Awhile
  • 1940 Views
  • 4 replies
  • 0 likes