Billing Error
Plan sold for $50 1st line and 2nd line $45 but bill came in with totally different numbers *Added Labels*
Account Support
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Forum Posts
Account Cancellation
Dear Sir/Madam, I received a bill after I cancelled the services. I cancelled the services because I moved to another city. Please help me in waving this bill. My budget is already stretched and I can not afford further expenses. ***Added Labe...
Check current Roam Like Home charges
I am currently travelling in the UK and looking to check if I've incurred any possible Roam Like Home charges. I am set up on an eSIM and I am aware of the ins and outs. I also called international customer service and they said there is no way to ch...
SIM Scamming
I got a phone line package from a door to door sales in Kamloops his name is Diluka and he based in Vancouver. I realized he scammed me and now i have a huge bill for no reason.1. He told me theres 200$ credit in my account which i can use to pay my ...
Im Furious! Very Misleading "Offer just for me" Given Misinformation....
I was 1.5 years into a 2 year term with Rogers Ignite. I had the wifi & the Ignite 20 Flex plus sports package. While paying my bill online at MY Rogers....I stumbled across a "Special Offer". The new offer sounded good....but I wanted to make ...
Mobile Phone activation
Hello, I am not sure if there is any use trying this. At the beginning of July I tried to change my Internet, Cable, and Mobile phone from Telus Rogers-Shaw. The rep set me up with Internet and Cable quickly. I never received any contact from R...
611 Not Working
from last 2 months trying to reach to 611 tech support waited for almost 2 hours no answer and I am unable to enable wifi calling. Seem like a mistake move to Rogers' worse customer service thank you so much Rogers having worst tech support experienc...
Unreturned Equipment Charges
I cancelled my service in May, but didn't receive any email with Rogers returning label. So I called to Rogers support and support specialist Daniel (I2248578462) sent me a letter and organized returning. I returned the equipment on July 5, 2024 usin...
Roam Like Home: Can I Text Back Home At No Charge?
I am using roam like home when traveling aboard can I text people back home with no charges? ***ADDED LABELS***
Missing Discounts with Unacceptable Customer Service Response
I took advantage of the Rogers discounted prepaid plan for Chatr customers back in February 2024 and the discount has not been applied. I have to call in every month to have someone at Rogers manually apply the discount. Why is it so hard? When I ...
MMS: sending/receiving over Wi-Fi (Wi-Fi) calling
I've encountered what seems like an anomaly, or possibly a norm with Rogers. Rather than the network section, I find it more fitting to discuss this in Account Support. Mods, please relocate if you all deem it appropriate. While my Android phone is...
What the terrible service!
When you make a phone call to their service representatives, they never resolve problems and just pass the responsibility from one department to another. I called them at least five times about a cancellation for which Rogers wrongly billed me for a ...
Extra data promotion but not received
June 27 I received a text (not from a phone number) stating I could get an extra 30gb for 24 months for free, it sent a link to login, however I never trust links so I went online on the computer and signed in, saw the promotion for an extra 30 gigs ...
Transfer of Responsibility & Upgrade
I have had my phone and plan for 4 years; it was under my mother's name. My phone broke; I decided to transfer ownership to myself and then buy a new phone. What I was not told (despite disclosing this to the agents helping me that I intended to bu...
Resolved! Paying Off/Terminating Device Financing Agreement - Options?
If I pay off my remaining device balance or tab, am I able to lower my phone plan price after? **Labels Added**
Your Door to Door Sales Team
Can i suggest you hire people that have manners? If the door doesnt open 30 seconds after you ring the doorbell maybe DONT bang on the window please and thanks! ***Edited Labels***
False advertising
I signed up for 2.5 gig internet in March and I’m only getting 1.5 gig as Rogers don’t even have the 2.5 gig speed available, on top of that the discounts never applied and I’m paying more than double what was offered to me! It’s been 4 months now an...
Resolved! customer service
waiting for 1:40 min to get an agent on the phone on march 14th 2024. got an agent who did not want to tell the name, some "Daren" or "Garen", he just wrap up on me when i wanted to write it down and ask to spell it for me not to make any mistakes wi...
Winback Missed
Hello I missed a call from the Winback department and when I call the number back 1-833-447-9898, it just goes to voicemail. How can I arrange to speak with someone? Thanks ***Edited Labels***
Bill Increased - Bad Customer Services - Poor Communication
Saw an increase on my Bill and when I tried to reach out to Rogers, the agent by the name of "Femi" from Alberta wasn't so helpful. Call this agent picked up and was yawning and sounding all sleepy on the phone, When I asked about the bill increase h...
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