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Can't wait to get out of this company, lucky for you I can't afford 350.00 sheckles to bid adieu and go elsewhere!!!   *Added Labels*

drmrboy by I've been around
  • 432 Views
  • 1 replies
  • 0 likes

Want to cancel after terrible service.

For 9 days this far I've been trying to work things out with Rogers, but they keep bouncing me back and fourth between departments and no one knows what they are doing.It first started when I tried to edit my flexchannels and it caused the service to...

Crafty4 by I've been around
  • 903 Views
  • 3 replies
  • 0 likes

Resolved! Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc..     **Labels Added**

jimy by I plan to stick around
  • 8133 Views
  • 11 replies
  • 0 likes

Resolved! Credit Account Balance

Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance?       ***Edited Labels***

Resolved! PSA - Rogers is charging you $50 to see the EPP plans.

So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee".  While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...

Velaar by I've been here awhile
  • 1406 Views
  • 4 replies
  • 0 likes

Ignite Bundles Research

Ignite webpages vanish from website   It’s darn hard to do research on Ignite bundles when the web pages keep disappearing. A Google search will show Ignite web links but every one of them opens as either mobile ads or mobile links. Poor website mana...

Resolved! Roaming off and texting

Hi,If this is in the wrong category please move it Where to start.Super unhappy with Rogers at the moment. Chat and calling resolved nothing. Hoping to get some answers here.I traveled to Europe 2 weeks ago for 2.5 weeks. Because I find the roaming c...

Nat by I've been here awhile
  • 6915 Views
  • 10 replies
  • 0 likes

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?       ***Edited Labels***

HughMcCoy by I plan to stick around
  • 4841 Views
  • 14 replies
  • 1 likes

Plan & Phone Upgrades never honoured.

After hours on the phone, once again I am misinformed on offers and Rogers does not honour the price of verbal agreement made on the phone. This happened twice in a span of one week. Do not value loyal customers at all. CRTC and consumer protection n...

Change contact number

I am a new customer and I am trying to change my contact phone number (the wrong number was entered when I enrolled), but I'm unable to change it since my cell plan is not with Rogers so the system will not send me a confirmation text. I've tried usi...

yetiboy by I've been here awhile
  • 751 Views
  • 3 replies
  • 0 likes

handling of account

We wanted to change the ownership of the account from my name to my wife's name, the representative Jennifer, for interaction#'s for account# ending in7269  was I 202488**** &  for account# ending in 5316  was I 202488****, who handled our case was v...

vikanikak by I've been around
  • 412 Views
  • 1 replies
  • 0 likes

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've been here awhile
  • 6896 Views
  • 12 replies
  • 0 likes