Rogers Community

Phone Services Abroad - Roaming Charges

Just wondering if I get charge on my bill when I’m traveling but my data is off.I get calls but I don’t know if answering cause roaming fee. Also is just open the wifi to get signalThank you     *Added Labels*

Calls to 800 Number

I have an infinity plan with Canada wide calling. Can I. All from Canada to an 800 number of a US company free of charge?     ***Edited Labels***

Shared vs. Non-Shared Minutes

I am not sure what this is. For my wireless line, on my bills I can see two entries under 'Usage Summary':Voice (S) Unlimited Shared Minutes: XXX MinutesVoice Non-shared Minutes: YYY MinutesI cannot figure out the distinction between the two categori...

Suspend account with balance owing

Hi, I have a balance owing and since I'm not able to pay it, what are my options? I do have a promise to pay setup for Feb 9, I just did that to extend my service another week! Please help     **Added Labels**

Ridiculous Data Charges

Waiting for followup

It's has been 4 days since a CSR preformed changes to my account with my authorization. I've spent over 7hrs on the phone talking to multiple reps and managers trying to fix my issues. Cases have been filed and were down incorrectly multiple times. W...

Customer service is terrible

I signed up in mid December and am already cancelling my Ignite TV. Customer Service Rep in the neighborhood promised popular TV package, Crave, AppleTv and internet for $120/month. Apparently when the CSR entered the order, it did not include Crave....

Rogers has not confirmed cancellation of service

I arranged to cancel my account on Sat Jan 6 through the chat app. I have still not received an email confirmation that my service has been cancelled, and the person I was chatting with -Glen- said he could not provide a confirmation number. He confi...

very poor customer service

i am rogers customer for more than 5 years and very first time i felt like i am not being treated well. history: i am rogers customer for more than 5 years and never missed any bill payment. issue: there were some penalty charges on my recent bill wh...

Cant cancel internet service

Phoned Rogers on Jan. 29th 2024 to cancel my internet service as I'm moving. The lady I talked to said it would be down by the end of the day. Next morning it's still active, phone rogers again and am told their is a issue and they don't know when it...

Early Cancellation Fee

Efc charges as there was no contract between rogers and i but now rogers is asking 322 dollars as a efc charges which i cant   *Added Labels*

Billing with no explanation

I cancelled my account over two years ago and returned my equipment however Rogers is still asking for money.Multiple calls and different answers, and now multiple calls, emails and messages from “collection agents” with whom I have never had, nor ev...

Helpless customer service

Chat was not able to help.Links given to reschedule an appointment leads to "contact us" page only.Call system keypad choices are brokenWaited over an hour to get an agent and they too were not able to reschedule an installation appointment.Eventuall...

Utterly disgusted!

I have to write this as I'm completely taken back and appalled by the customer service, the lies/or misinformation I've received over the past year! I've been a Rogers customer since 2001 and in general, I've been happy with the services offered as w...

International Roaming

I am living in Sarnia, ON. I usually go to riverfront side. US is on the opposite of the river. Whenever I visit there I get roaming charges even when I don't go to US. I did call customer care and asked to disable that because it was not mine mistak...

Early cancellations fee

HiI recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.They got a new connection within a wee...

Mobile Internet Plans

Why did the payment increase from $85 to $92.35? What are the other plans with a lower fee to keep mobile internet? How and in what order can I cancel your communication services?     ***Edited Labels***

SIM swap Hack

How do I Aquire a SIM PIN to guard against a SIM swap hack?     ***Edited Labels***