This has been a very painful process. In the first place I was happy with the legacy service and was being forced to upgrade. Subsequently I had to make several calls as a long standing customer and ran the gamut of agents. The exact price was hard t...
I went to Rogers store financed 15 pro, but I didn’t like the plan. So next day I called customer service to cancel the plan, and advices me just need to return to the store. I went to store and told them I already canceled the plan just came back re...
I cancelled all three Rogers service on August 31, and returned all equipment to them on August 28. Rogers continued to bill me for September and October services and emailed me that I owed them over $700 for equipment not returned . I phoned four ti...
I am outside Canada and remove my Rogers sim card and replaced it with local sim card, but i was still charge $15 per day. Rogers notified me thru email ***Edited Labels***
I am a 79 years old and a loyal customer of Roger’s for many years; due to my limited financial ability to spend in this service I decided to cancel this service: I called Roger’s and explained at length my situation and rationale for cancelation I a...
Hi there, I made a critical error this morning when I put my grandfathers old desktop through a factory reset (He does not own a cell phone, and uses his computer to keep in touch through e-mail) I thought I had selected the option of maintaining cer...
Why did you change my legal name and my DOB? This was done internally by Rogers. Why.This week I got a notice of default. How interesting. Does not show on my current invoice or online.Can't get to speak to any responsible person in Rogers. So far 80...
I am writing to address a pressing matter regarding my longstanding account with Rogers Communications. I have been a loyal customer for over five years. Throughout this period, I have valued the quality of service and customer experience that Rogers...
After posting my last unsatisfactory service last week. I received a call from Office of the President, an advisor named Chris G. Of course, he offered to help me bit again is fruitless which he said will contact me to resolve within the next 48 - 72...
Service Request Number:******0B Date of request: March 20,2024 I claim my device protection services witch i enrolled and paying extra of monthly fee of $18.99. I report how my device accidentally lost to the rogers customer service and instructed ...
After being a Rogers customer for well over 20 years, I have never experienced such a bad representation of the company after dealing with Rogers representatives for over a month. My services were removed of Feb. 24th and tech support had no idea why...
Every time I try to make a claim thought the premium device protection Likewize this comes up. Every computer and browser has the same result. I went to apple store to get my phone fixed and they said that because the protection is though rogers, rog...
I have been a loyal customer for at least 25 years! I have had problems for the last few years. And I have complained for the last few years. My biggest ongoing issue is my bill. My bill is $461 a month. This is for home internet, 2 iPhone 11’s, 2 ph...
The end of the upfront edge date for my plan is May 13. However, I will be away in another country during that time, so I am planning to return the phone on an earlier date. It says I can upgrade and they will waive the amount left, however I do not ...
I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me ***Edited Labels***
Is there a way I can see what portion of my bundle price was spent on internet service specifically? I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...
I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...
I have three mobile phones on my account and have had for many years, for each of my wife, daughter, and son. I am not looking for any sort of loyalty discount or non-advertised offer. I would like to simply choose the same mobile plan being offered ...
Over a month ago without notice we had Roger workers run a new Roger’s line which included ripping out front part of our lawn as well as a few of our neighbours. When asking a worker he advised our lawn would be repaired by Roger’s however we have no...
It’s extremely difficult to reach a live person at Rogers. What’s with their customer support? And when waiting for up to an hour to speak with someone, they transfer you and you have to wait again. Anyone else has this problem? **Labels Added**
