Account Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Disable Mobile Data on an Android Device

I have 2 Samsung Galaxy phones one an S9+ the other a Note 10+. Is it possible to set these phones to WIFI only? Although I recently changed my plan to increase my data but still had to pay a 550 dollar bill this past month. Thank you.   **Labels Add...

fysty-1 by I Plan to Stick Around
  • 1 replies

Promotional MasterCard gift card expired

Greetings,I just checked the balance on my promotion gift card and it tells me my card is expired, although the date on the front of the card stated valid thru 11/28.If the card was only valid for one year, the date on the front of the card should ha...

JulieL13 by I've Been Around
  • 1 replies

Rate offer not honoured

Yesterday I called Roger's to ask about new promotions on my plan , since my current promo expire soon. I decided to wait to accept the promos. Today I called and asked another agent about that promo and they said they have no idea where the previous...

2020 Ignite Bundle Price Increase

See Below,   I seriously think, timing sucks.  I haven't even had the chance to pay the third bill.     Can you hear my thoughts on what I should do?   Regards,   COVID19 Budget   --------   Upcoming change to your Ignite Bundle service     Hello Mat...

Setup Service Fee

Hi   I activated SmartWatch Plan on Dec 25, 2020, but now i want to cancel.  Do I need to pay a setup Service fee? Thank you   ***Added Labels***

beecheng by I've Been Around
  • 1 replies

Still charged for data add-on after requesting it's removal

I spent two hours on the phone this morning in increasing exasperation, trying to solve what should have been an easy fix. Especially for a decades long customer who spends close to $500 per month. On June 24, 2019 I bought through a text message not...

GregR by I Plan to Stick Around
  • 4 replies

Resolved! Unable to Upgrade After Recent Address Change/Move

I have been with Rogers well over 20+ years. I recently moved from my home (where we lived for 18 years). I wanted to upgrade 2/3 phones on my account and learned I cannot process this request, online, until THREE MONTHS after the change of address d...

CW7 by I've Been Here Awhile
  • 12 replies

Account Still Not Restored

I had an issue back in May 2020 where suddenly my phone stopped working and I was unable to call or text anyone. Finally figure out through Rogers online customer service that my account was deactivated (without my permission) and my phone number was...

Rogers Infinite plan no longer shows Data Usage?

Why did Rogers remove Data Usage from Infiniti plans?If you have Max Speed for X Gig of Data & then Unlimited at a significantly lower speed, it's useful to know how much Max Speed data you have used."Great news you have a Rogers Infinite plan, with ...

shaggyskunk by I'm a Trusted Contributor
  • 7 replies

Resolved! Linking MyRogers Profile to a new Ignite TV Service.

Will my old Rogers acc't page be automatically updated with my upgrade to Ignite services? The woman on the phone when I did upgrade gave me a new acc't number.. will that automatically be changed when i log into my Roger's acc't? If not I don't see ...

markfink777 by I Plan to Stick Around
  • 1 replies

Walmart Gift Card Offer

I took a new connection in the month of September and was promised a 100 dollar gift card. However, I haven't received one yet. I never got any coupon in my spam folder as well. Please rectify the problem asap. Thank you Regards, Mayur Panth     ***E...

Mayoorpanth by I've Been Here Awhile
  • 9 replies

Rogers's promotion - GET3FREE

Hello!   I'm a new Rogers subscriber. I'm new here in Canada as well. May I know if this promo is legit 3 months free no charge? How can I claim it since I haven't received my phone yet? Can I claim it after receiving my phone? Thank you!       ***Ed...

Quebec Phone Number is not compatible with new Ontario Plan

I just switched providers from Fido to Rogers for wireless and I’m about to lose my phone number. The phone number has a Quebec area code and since I now live in Ontario I got an Ontario plan but I’m told I can’t port my old number from Fido to Roger...

gagatagaga by I've Been Around
  • 3 replies

Resolved! Feedback - wall to wall offer

I was offered a wall to wall solution for half price a few months back, later the technician cancelled saying no stock and advised you will be contacted as soon stock available for the same price. They never contacted me so I called them; now they ca...

Salamka by I've Been Here Awhile
  • 2 replies

Resolved! When Does My Data Reset?

Hello! I'm new here and wanted to know when will my mobile data reset? It says 23 days before next billing. Thanks!       ***Edited Labels***

Resolved! Unable to Update Address

Hello,   I've moved and tried to changed the address in the Profile settings but the following message appears:   "The address you entered doesn’t match Canada Post’s records. Please enter a valid address."   The page then refreshes and I am taken ba...

lxm by I've Been Here Awhile
  • 10 replies

Disconnected before disconnection date

I was having Rogers Ignite 500mbps Internet since August 2017. Recently on July 22, I received a written agreement/offer stating that my price would go up by around $21.  So I decided On 23rd July to get it disconnected by August 1st.  The request wa...

mpchd2003 by I'm Here A Lot
  • 12 replies