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Forum Posts

Trying to activate Ignite TV

This has been a very painful process. In the first place I was happy with the legacy service and was being forced to upgrade. Subsequently I had to make several calls as a long standing customer and ran the gamut of agents. The exact price was hard t...

RB34 by I'm here a lot
  • 584 Views
  • 1 replies
  • 0 likes

Rogers keeps billing me after I cancelled my service.

I cancelled all three Rogers service on August 31, and returned all equipment to them on August 28. Rogers continued to bill me for September and October services and emailed me that I owed them over $700 for equipment not returned . I phoned four ti...

Henrychan by I've been around
  • 1062 Views
  • 2 replies
  • 0 likes

Roaming Charges

I am outside Canada and remove my Rogers sim card and replaced it with local sim card, but i was still charge $15 per day. Rogers notified me thru email       ***Edited Labels***

Ceasar112 by I've been around
  • 580 Views
  • 1 replies
  • 0 likes

Penalty for cancelation

I am a 79 years old and a loyal customer of Roger’s for many years; due to my limited financial ability to spend in this service I decided to cancel this service: I called Roger’s and explained at length my situation and rationale for cancelation I a...

Lbsscunan by I've been around
  • 658 Views
  • 1 replies
  • 0 likes

MFA Unavailable

Hi there, I made a critical error this morning when I put my grandfathers old desktop through a factory reset (He does not own a cell phone, and uses his computer to keep in touch through e-mail) I thought I had selected the option of maintaining cer...

Rogers changing personal imfo...

Why did you change my legal name and my DOB? This was done internally by Rogers. Why.This week I got a notice of default. How interesting. Does not show on my current invoice or online.Can't get to speak to any responsible person in Rogers. So far 80...

Quinny by I'm here a lot
  • 1011 Views
  • 5 replies
  • 0 likes

Urgent Resolution Needed Regarding Billing Issue

I am writing to address a pressing matter regarding my longstanding account with Rogers Communications. I have been a loyal customer for over five years. Throughout this period, I have valued the quality of service and customer experience that Rogers...

irinuts_ by I've been around
  • 483 Views
  • 1 replies
  • 0 likes

Resolved! Continues Worst Service Award

After posting my last unsatisfactory service last week. I received a call from Office of the President, an advisor named Chris G. Of course, he offered to help me bit again is fruitless which he said will contact me to resolve within the next 48 - 72...

JoeJoe2020 by I've been here awhile
  • 800 Views
  • 2 replies
  • 1 likes

Likewise unlawful service!

Service Request Number:******0B Date of request: March 20,2024   I claim my device protection services witch i enrolled and paying extra of monthly fee of $18.99. I report how my device accidentally lost to the rogers customer service and instructed ...

Failure to Finalize Issue

After being a Rogers customer for well over 20 years, I have never experienced such a bad representation of the company after dealing with Rogers representatives for over a month. My services were removed of Feb. 24th and tech support had no idea why...

JW89 by I've been here awhile
  • 856 Views
  • 4 replies
  • 0 likes

Customer retention

I have been a loyal customer for at least 25 years! I have had problems for the last few years. And I have complained for the last few years. My biggest ongoing issue is my bill. My bill is $461 a month. This is for home internet, 2 iPhone 11’s, 2 ph...

HeftySpud by I've been around
  • 9929 Views
  • 9 replies
  • 2 likes

Switching to Fizz... What to do?

The end of the upfront edge date for my plan is May 13. However, I will be away in another country during that time, so I am planning to return the phone on an earlier date. It says I can upgrade and they will waive the amount left, however I do not ...

GabrielM1 by I've been around
  • 457 Views
  • 1 replies
  • 0 likes

Resolved! Refund

I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me     ***Edited Labels***

Resolved! Internet service cost breakdown in a bundle

Is there a way I can see what portion of my bundle price was spent on internet service specifically?   I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...

jennfraser by I've been here awhile
  • 1365 Views
  • 3 replies
  • 1 likes

Resolved! Phantom call issue

I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...

mwilliams by I've been here awhile
  • 5119 Views
  • 13 replies
  • 1 likes

Inconsistent Mobile Plans and Offers

I have three mobile phones on my account and have had for many years, for each of my wife, daughter, and son. I am not looking for any sort of loyalty discount or non-advertised offer. I would like to simply choose the same mobile plan being offered ...

CS75 by I've been around
  • 465 Views
  • 1 replies
  • 0 likes

Damaged Property

Over a month ago without notice we had Roger workers run a new Roger’s line which included ripping out front part of our lawn as well as a few of our neighbours. When asking a worker he advised our lawn would be repaired by Roger’s however we have no...

Trying to reach Rogers

It’s extremely difficult to reach a live person at Rogers. What’s with their customer support? And when waiting for up to an hour to speak with someone, they transfer you and you have to wait again. Anyone else has this problem?   **Labels Added**

Sammy9 by I've been around
  • 499 Views
  • 1 replies
  • 0 likes