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Forum Posts

Unhappy with Likewize Conduct

I submitted a repair request with Likewize for a device that fell in water, hit rocks, and was malfunctioning and cracked. I mailed in my old device a few weeks ago and they sent me a new phone. I thought that everything was fine and then yesterday I...

Why am I seeing a plan with a title "TEST - DO NOT USE"?

I am looking to renew my mobile plans and I am seeing a plan called "TEST - DO NOT USE". Does this happen to others as well? I would expect Rogers to be more careful around using Test data in their production environments.           ***Edited Labels...

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Unfair Cancellation Fee

I have been using Rogers WiFi for about 18 months now. I got the plan renewed in December 2023. I am moving out and wanted to cancel, but the agent told I will be charged around $250 cancellation fee. When I got the service in December 2023, I wasn't...

Cancelling Services with Rogers

I called rogers this morning to discuss my bill. Contract was over and I am still paying higher bill. I am 100% sure the agent lied to me that she is from loyalty department. Call 611 doesn’t bring you to loyalty department. STOP LYING TO YOUR CUSTOM...

Bandhi by I've been around
  • 498 Views
  • 1 replies
  • 0 likes

Worst customer service of all time

We wanted to have internet from Rogers, the connection was so poor we had to call them the day we received the modem to cancel. It took us 3 different phone calls for the cancellation to be processed, employees were just saying they did the cancelati...

Emilie_L by I've been around
  • 509 Views
  • 1 replies
  • 0 likes

Beware of 3rd party sales reps

Just wanted to share some frustration regarding recent experiences. Apparently Rogers distributes a list of phone numbers to 3rd party sales teams to win back customers, my phone number was on that list, most likely because I was a previous Rogers cu...

dz7 by I've been here awhile
  • 1144 Views
  • 3 replies
  • 0 likes

Promotional email not reflecting in account

So, I have received several emails telling me that I have received the voicemail to text add on and an additional 20 GB of data.It states that I don't have to do anything but I can't set up my voicemail to text.I went into my account and neither prom...

Awen by I've been here awhile
  • 1171 Views
  • 6 replies
  • 0 likes

Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 21803 Views
  • 26 replies
  • 2 likes

Unable to Upgrade Phone Due to Error Message

Hello,I’m experiencing an issue while trying to upgrade my phone through the Rogers app and website. I changed my plan 4 days ago, and it is active, but I keep receiving the following error:“It looks like you have a plan change pending on your main l...

Misho73 by I've been here awhile
  • 682 Views
  • 2 replies
  • 0 likes

Door to door sales agent lied to me

Door to door agent lied to me and locked me into 24 month contract. Only found out when im calling to cancel my internet service. Apparently the sales person said there is no contract but with 24 month of promotion, so i signed without reading it. An...

Kylec9 by I've been here awhile
  • 1471 Views
  • 2 replies
  • 0 likes

Don’t sign up

They provide me home Internet and it have bad connection and I switch into another and they will charge 360 be aware of that, do not sign up for Roger’s. The worst ever an experience, Internet provider..     ***Edited Labels***

Catch the latest from Crave

Lately when I go on the Rogers website I see "Catch the latest from Crave, HBO, Max and more. Add Crave to your Ignite TV and enjoy 2 months on us. $22/month thereafter." Looks like the only way to get it is to call.   So I call and I'm told it's not...

mordinxx by I plan to stick around
  • 1938 Views
  • 11 replies
  • 0 likes

Could not be more dissatisfied with Rogers.

I originally had reached out to Rogers to ask if there were any promotions available for me to decrease the amount that I was paying on a monthly basis in order to save money. I was advised that I would be possibly eligible to join it preferred prici...

bharbourne by I've been here awhile
  • 796 Views
  • 3 replies
  • 0 likes

Ridiculous service

Customer service is ridiculous. Everyone has different answers. Due to their one representative i got miscommunicate and now i have to face that trouble.     ***Edited Labels***

Installation Fee

I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge ...

RB34 by I'm here a lot
  • 2193 Views
  • 5 replies
  • 0 likes

Absurd Cancellation Fees

As a customer who used Rogers for over 20 years, I am floored at their careless attitude towards their loyal customers.  Last year, I had an opportunity to sign up with BELL for a much cheaper rate, but signed up with Rogers Wi-Fi instead.  Unfortuna...

Worst Experience—BEWARE new customers

I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...

KA01 by I've been here awhile
  • 1888 Views
  • 5 replies
  • 1 likes

Wrongly charged for internet

I have a roger home internet but because I m moving to other place .I paused the service for 2 months. But the person didn't tell me that still the connection is paused I still need to pay.i pay 160$.after that talked to the customer service and they...

Gaurav007 by I've been here awhile
  • 956 Views
  • 3 replies
  • 0 likes

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my  new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...

pleblanc19 by I've been around
  • 6509 Views
  • 10 replies
  • 0 likes