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Forum Posts

Unable to Cancel my Account

For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...

Change in Payment Due Date

The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...

TCV1214 by I plan to stick around
  • 10978 Views
  • 54 replies
  • 6 likes

Terrible Service

I recently travelled from Ontario to Vancouver to visit my older brother who is in  a long term care home and has dementia.   To help with communicating with him, I have purchased two Alexa Echo Shows, which will provide an opportunity to not only ta...

Delhi23 by I've been here awhile
  • 711 Views
  • 4 replies
  • 0 likes

Charged After a Fraudulent Activity on My Account

I have made a fraud claim and cancelled everything on my account and still got a bill of 62$. Neither retention department nor nobody did nothing for me. I have a bill due on December 23rd and for the service which I never received. For some reason t...

mkay1112 by I've been here awhile
  • 380 Views
  • 1 replies
  • 0 likes

Rogers CS not letting me cancel my Cable TV service.

Promotion deal/discount on my Cable TV Service ended over 2 months ago and I decided to cancel that e service since Rogers no longer has any deal for non-Ignite TV customers. However, Rogers TV Cancellation CS is refusing to proceed with my cancellat...

Affected credit score

I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...

SMETHAN by I've been here awhile
  • 4909 Views
  • 8 replies
  • 1 likes

Rogers Overcharged on Final Invoice

I've been having a really difficult time with Rogers and their Customer Service.   I closed my account in early November, and was sent a final bill. On that bill I was charged for services beyond the date my service ended, as well as an unreturned eq...

cancrowe by I've been around
  • 349 Views
  • 1 replies
  • 1 likes

Charged for Local Calling

Please, guys be careful, check all bills from Rogers I received a bill that was only two dollars more than usual and everyone would have missed it 2 dollars is nothing. But for some reason I checked where this Extra payment came from and saw that it ...

Resolved! Former Employee Discount

Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been changed to a 30% Appreciation Discount without a pre...

dionnelr by I've been here awhile
  • 4218 Views
  • 12 replies
  • 0 likes

Waste of time

Migrated from Shaw to Rogers and while switching all of my lines over I told the customer service rep, that I also need an Ipad with cellular, they didn't have the Ipad I wanted at the store so they instructed me to buy it elsewhere and come back to ...

Jack2484 by I've been around
  • 436 Views
  • 1 replies
  • 0 likes

Unable to Access rogers.com - just get the bouncing fingers.

have tried 2 different browsers on the computer as well as Safari on my tablets and phone. Have tried clearing cookies and cache. Have tried rebooting wifi. - Similar issue when I try to go to MyRogers - just get the red circles that flash between ho...

Bobhawes by I've been here awhile
  • 334 Views
  • 1 replies
  • 0 likes

Incorrect Bill

Second month in a row with an incorrect bill despite having spoken to the office of the president. Now I am being stonewalled by the front line to get to a manager. My last day with Rogers? Likely at this point.    *** Edited Labels ***

Offer Not Honoured and No Longer Available

I need help with rogers please. I’m a very reasonable person and have been with rogers for well over 25 years. I have my wireless, TV and Internet with them. I’ve spent over six hours between the phone and chat with Rogers in the last two weeks tryin...

AlanZF by I've been here awhile
  • 452 Views
  • 2 replies
  • 0 likes

Resolved! Zone 2 Daily Internet

Hi,I was wondering if anyone can help with this. I have a legacy EPP plan with no data. I was in Europe for three weeks in November, and for one day that I was there, I was charged Zone 2 internet - $15. But the thing is, if I have no data to begin w...

Seininya by I plan to stick around
  • 911 Views
  • 6 replies
  • 0 likes

wait times

why are wait times for call in or online chat service's well into the couple hours mark, why is customer service in this regard so poorly managed, every single rogers customer HATES having to call rogers to do ANYTHING because the wait times just to ...

Quith by I've been around
  • 335 Views
  • 1 replies
  • 1 likes

Promotions

Freedom company always gives better offers and on Block Friday this year it gave iPhone 14 to all subscribers, but unfortunately your company does not provide any service to subscribers and I will change my line from Rogers to Freedom as soon as poss...

Monavi by I've been around
  • 304 Views
  • 1 replies
  • 0 likes

wait times

I have been attempting to resolve a billing error since August.  I am now waiting for someone to pick up my fifth call on this issue with each call involving a wait time of hours.  I was told in my last call a week ago that the issue had finally been...

gb09 by I've been around
  • 357 Views
  • 1 replies
  • 2 likes

Resolved! speaking of long wait times

it was suggested to me to call in to support for an issue i am having with ignite weather channel and after over an hour on hold i thought hey why not try the support chat thingy and yup you guessed it tried to access it and got this   chat.rogers.co...

hiho by I'm an enthusiast
  • 477 Views
  • 1 replies
  • 0 likes