Very rude customer service and hangs up customer. Both general customer service and validation team hung up on me when they know they are incompetent in their job. Never gonna stick with Rogers once contract is done. *Added Labels*
I accidently deleted a Rogers Yahoo email account. Yes, I waited a while to get connected with a support person, and ended up talking to several before the problem was resolved. But without exception they were polite, friendly and determined to fix...
I’ve been dealing with an issue for weeks. Two cases open with secondary support and no resolution. Sent in management escalation form (8 days ago) and no response. How does one get help? I don’t have it in me to call a 7th time, wait on hold for 30-...
I recently just had an open account with Rogers because I saw form their website that they are offering Fido users $50 for Infinite Essential plan when migrating to Rogers. I was entertained by the agent that time and I specifically mentioned that po...
Hello. I assume the negative balance will be refunded via cheque around a month after the final bill's date? ***Edited Labels***
Today I spent 30 minutes online trying to update my cable package now that my old cable box is no longer going to be supported. The BEST rate after 2 incorrect transfers was $20.00 per month higher than the posted, internet rate. We have been with Ro...
My neighbor had a new Rogers cable installed at their house. The cable was run diagonally across my front yard and it looks terrible. I understand they have the right to use my property within so many feet of the curb but this trench went across my p...
No internet for 3+ days now.First day on hold for 2 hours. They say it's a area problem and will be fixed in a day.Second day on hold for 90 minutes. The agent said that my ticket got closed and it never was a area problem. Will be fixed in a day.Thi...
I called into Rogers three days ago because of billing issues, and was offered a new plan/service for our home phone, TV and home internet. I was told we would receive the new internet modem and tv set top boxes in the mail. Our TV and home phone sto...
I am building a fence on my property and have gone though Ontario One Call for clearances to dig. There is a Roger's utility box on my property close to where I want to build my fence. Is there a minimum clearance I need to keep from this box? *A...
So today I spoke to someone online and asked how much my bill will be after my contract is over in July! I then asked if I cancel how many days must I provide! They said that I can cancel immediately on the day the contract is over! I was shocked and...
I migrated from Fido to Rogers in march 2024 and over the phone the sales agent was just phenomenal and offered me the best deal ever ... or I thought so . One of the benefits offered was a $100 credit due to Fido to Rogers migration . I was suppose...
Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...
Hello Rogers, I wanted to pass on my great experience with a Rogers employee at your Rogers - Mississauga Marketplace store. "Jeremiah" assisted me with the purchase of a Nokia FastMile 5G Gateway. He explained everything about the product to me in...
I have a Rogers plan and iPhone. I'll be in Europe for ~18 days and plan on buying in advance an esim for Europe (probably one with data as well as a European number so I can call while in Europe). 1) I'd still like to be able to check texts etc whil...
I sent this in email to the contact showing up in the process for printing the return label. Posting it here just in case that email id is from prehistoric times and no such id exists ( which I will not be surprised ) to **Removed email info - Keep p...
When I got the deal from a salesman, I was told my modem that I will be getting will last for 2 years only, then I will have to work out a different deal. Now, 6 months prior to the 2 years I found a different service provider with a better deal. (Be...
First off, please ignore my username/alias as I was trying to type something else and it autocorrected to "cancer" and I was typing fast and it autocorrected right when I clicked save. My apologies. I can't figure out how to change it now.Anyways, I...
Good afternoon, I set up a new mobility contract with Rogers for my family (3 phones / plans). While I was setting it up the agents assisting me made so many mistakes it had to be escalated to the office of the president. After spending approxim...
Been with Rogers since 2006 and cannot understand how they treat existing customers I am about to move 4 lines to Telus because Rogers don't care **Labels Updated**
