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Horrible Rogers customer service

I cancelled my account with rogers back in march due to unfair data charges, and I thought I paid them everything I owed. 5 months later my wife gets a text from metcredit witch I found out is a collection agency , told my wife was most likely a scam...

orloak by I've been here awhile
  • 1173 Views
  • 2 replies
  • 3 likes

Clueless service call

Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...

Gwn by I've been here awhile
  • 439 Views
  • 1 replies
  • 0 likes

Unauthorized billing

Rogers is charging me for price 365 without my authorization and agreement. it refunded my a certain amount in july 2022 but restarted billing from aug 2022. it is overstating it’s reported revenue and fleecing the customer   **Labels Added**    

munawar60 by I've been here awhile
  • 461 Views
  • 1 replies
  • 0 likes

complaint about the poor quality of communication services

Good night! My name is Igor Constantoglo I am a client of Rogers until recently I liked the service of this company but after the incident I am very disappointed in the work of their employees!!! a very unpleasant situation happened to me !!! I recen...

Ihor_can by I've been around
  • 385 Views
  • 1 replies
  • 0 likes

Customer Service - Feedback

Customer Service is inefficient, untrained and difficult to undestand. eSIM card is impossible to get!   For more than 2 weeks now I was trying (unsuccessfully) to get the eSIM card - 3 calls to the call center, twice I was promised I will receive on...

CustomerA1 by I've been here awhile
  • 636 Views
  • 3 replies
  • 0 likes

Resolved! Internet - Late payment charge for ontime payments

Why does Rogers keep charging late payment fees for bank payments that were made and posted on tiime? If Rogers can't get their sheet together with the banks, then why are they charging the customer late fees for their own inadequacies, not just once...

r2d by I've been here awhile
  • 3295 Views
  • 14 replies
  • 1 likes

Resolved! Forgot my account number

I just got my roger ignit internet and mobile phone plan, but they told me that I have 2 different accounts and I forgot my internet account number. I couldn't find it in the welcome email too. please help       ***Edited Labels***

francisltx by I've been around
  • 1382 Views
  • 1 replies
  • 0 likes

Seniors Plan

Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only.        ***Edited Labels***

svniron by I've been here awhile
  • 4541 Views
  • 6 replies
  • 0 likes

Thinking of Upgrading to Internet Gigabit 1.5 but...

HiI am thinking of upgrading to Ignite Internet Gigabit 1.5 (current offer)My EXISTING bill is due on around 23- 28 Aug 2023.If I upgrade will I have to pay my existing bill PLUS the new offer,or will my existing bill be absorbed into the new offer (...

dblues by I plan to stick around
  • 390 Views
  • 2 replies
  • 0 likes

Connected for Success Billing Problem

I've been paying my bill manually - it's been affordable and manageable - but, I decided to switch it to 'Automated Payments' - for this month - and it was a MASSIVE MISTAKE.   I am not sure what happened but Rogers claims that the money wasn't on my...

Pguy by I plan to stick around
  • 420 Views
  • 1 replies
  • 0 likes

Waiting to be refunded for my returned device

On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).I returned the phone to the Ro...

Jess0119 by I've been here awhile
  • 541 Views
  • 2 replies
  • 0 likes

Resolved! account log in problems

For some reason I cannot log in to our account to view billing details, just the spinning circle on the screen..... Was fine last month and all the previous months for the last ten years or so.     **Labels Added**

Decoupling Forums from My Regular Rogers Login

Is there any way that I can get rid of the "single signon" now that my account is validated.  I do not want the forum to use the same password/email as my regular Rogers account for security reasons.       ***Edited Labels***

_RH by I'm here a lot
  • 453 Views
  • 1 replies
  • 0 likes

Roaming

I activate the roaming package $ 34 per month ie 15minitues calls and 70 SMS free . But in the current bill which I received yesterday I noticed they have charged my @ $ 15 per day .My mobile data is off . I don't know why they charge $ 15 per day . ...

Jem-4a by I've been around
  • 343 Views
  • 1 replies
  • 0 likes

Resolved! No callback from the Winback team.

i received a call and email regards to a new contract to comeback to rogers, i advised them to call me back but they haven't, i have called rogers support and they have requested twice for the winback team to call me but still no call. is there a num...

johnny005 by I've been around
  • 614 Views
  • 1 replies
  • 0 likes

Winback call is a scam?

Hi, I have just received a call claiming to be Rogers (647-339-0410) offering a great deal. $50 / month for a 128 GB iphone 14 pro together with 30GB phone plan. It's a 2 year contract and the price will be $30 / month after 2 years. It sounds too go...

mycow by I've been around
  • 489 Views
  • 1 replies
  • 0 likes

Rogers MVNO, Phonebox: Porting out to Rogers

Apparently with Phonebox, the porting out (to Rogers) process is not typical.   As a Phonebox customer, we need to do an Ownership Transfer first.  There are multiple steps involved.    Could someone from Rogers chime in and explain how the process w...

Hmm by I'm an enthusiast
  • 1891 Views
  • 3 replies
  • 0 likes

Resolved! Move from individual to family plan

Hi there, me and my wife has individual Rogers plan, is there a process to merge them as a family plan or into one account and share them with each other? I want to mainly use it for upgrade phones. plans etc   **Labels Added**    

navin19852 by I've been here awhile
  • 911 Views
  • 3 replies
  • 0 likes

Loyalty data disappeared from my account

Back in May, As part of loyalty offer, I received 10gb monthly data for 24 months and I accepted the offer. This made my total data 16 GB. However, it's not showing up in my account this month. After using 4.5 GB of data, now my account shows 1.5 GB ...

crsid by I've been here awhile
  • 419 Views
  • 2 replies
  • 0 likes