Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...
It has been almost one month since I contacted the customer service multiple times. On Jan 15th I accidentally sent 3000$ to an inactivated previous account. The bank confirmed the transaction. Sent the retrieval notice on behalf of me, to Rogers but...
Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th. Weekends have nothing to do with it. Is this the way of gaining an extra billing period...
What is Roger's first reward program? *Added Labels*
I got a bill for non returned equipment for $251. used CP label. delivery made on jan 10. tried calling multiple times , no body picks up. tried chat, first they transfer yo tech support which cut me off. i contacted again , this time the tech transf...
Good morning, I have tried the last couple days to get through to you guys. My home bill has gone from $192.63 to $258.76? I'm hoping this is a mistake. We have been a loyal customer for many years with my three home accounts and my business cells....
I called many times i was promised 200$ one time credit and monthly credit of 20$ on each line. But i got nothing. Called customer care many times but no help. I am really regretting in believing rogers representative.Rogers should only make promises...
Roger's service is very dirty. My account has been suspended three times in one month without any region due to system problems *Added Labels*
On an iOS I am travelling with an eSIM for data from Holafly. I’ve turned off my Rogers data off, can I keep my calling on, be on it as Roam Like Home and not answer calls but it goes to voicemail and it not charge me the daily Roam Like Home rate? I...
My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company. They cancelled his order without notice. He chatted on...
I accidentally paid my roger's bill twice (once manually, forgetting i had automatic payments setup) and now i'm sitting at a -140 account balance. Not a big deal if it'll just count as credit towards the next bill. Is that the case? ***ADDED LABEL...
I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE. I have been going to Rogers store 5 t...
Required to transition to Rogers ignite TV & internet from digital. Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) . This package , however, is not available to me. Despite being with Rogers for 30+ year, ...
Its been 2 months it happened to me-my account had been hacked and one more phone number. It's been 2 months and 4-5 phone calls to Roger's fraud office and still waiting for answer. Maybe they don't want to resolve this issue or they can't or the...
I currently have a Rogers Infinite plan with 2 devices (phone/tablet). How do I add another data-only line to my plan if I want to bring my own device? Whenever I choose Add a line then BYOD, it wants me to upgrade my plan to 100 GB or 150 GB and doe...
My sister moved in with me in Ottawa from Quebec. While she was told she could keep her number, she wasn't told that Quebec tax would be applied. She's now an Ontario resident. This doesn't make sense. *Added Labels*
We had billing and Ignite service issues, and all issues were resolved in one call to Rogers Customer Care team member named Dami Olagipo, this is above & beyond expectation and of very high standard service for Rogers brand !!! ***Added Label...
Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill ***Added Labels***
I see that if you use the self serve option online to change a phone number that it’s more cost effective. What is the price to do it self serve versus the $35? *Added Labels*
I have a sign that says “no solicitation, thank you” clearly visible on my door and I keep getting very pushy Rogers sales people at my door. They do not accept no for an answer and so I have to just close my door. They also demand to know personal i...
