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Resolved! Rogers email about decommissioning cable boxes

I am still on legacy cable in Scarborough, ON.  I just got an email from Rogers that said:  "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024."   Does anyone kno...

wayner92 by I'm a senior contributor
  • 35871 Views
  • 36 replies
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Charged for Equipment that was Returned

I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options...

MattMbz by I've been around
  • 16099 Views
  • 38 replies
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Winback not really winning anybody back

Hello,  With overrated charges from Rogers , I moved my mobility to Fido and keeping home Home internet with Rogers.  Fido started making hole in my pocket, then I switched to bell. then winback team called me and offered lifetime 35$ per month on ro...

Venkey409 by I've been around
  • 635 Views
  • 1 replies
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Cancellation Fees

I have changed over to Rogers about 4 months ago. Every month my internet gets screwed up. Rogers tech supprot has to reset the DNS settings and it goes back to working again. Now they say that this is a unique situation and it happens to a few peopl...

glonsdale by I've been here awhile
  • 1082 Views
  • 1 replies
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hidden cancellation fee

One of the call agent from promotion team called in, telling me that she can lower my internet fee with bundle WITHOUT mentioning cancellation fee two month ago. And now they are charging me 300+ for cancelling services. 

User5519 by I'm here a lot
  • 5311 Views
  • 2 replies
  • 1 likes

Billing Issue

I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...

Ryven by I've been around
  • 720 Views
  • 2 replies
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terrible bulk internet

I spend almost 10 hours dealing with bulk internet team for activation. My building was completed couple months ago but Rogers can’t even find my unit number. There is no escalation option but can only wait.   *Added Labels*

asas147k by I've been around
  • 527 Views
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Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Cellular data speed

So I have beef. I pay for unlimited data. I check my speed after reaching my data limit (unLIMITed data) download speed of 0.16mbps, download of 16-25mbps. I can’t even load the Roger’s app to complain. After monitoring it for the last few days this ...

WestD by I've been around
  • 878 Views
  • 1 replies
  • 0 likes

Portland trip

Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada?     ***Added Labels***

John1961 by I've been around
  • 624 Views
  • 1 replies
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Resolved! More Aggravation with Rogers Pricing

In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...

foodtech46 by I plan to stick around
  • 4015 Views
  • 9 replies
  • 4 likes

Bill too high

Rogers connected my service on the 27th of June and 4 days later I get a bill for twice what I'm suppose to pay because they billed me on the 27th but didn't update the credits until the 28th. I asked the guy in chat to have a manager call me, I aske...

Troy67 by I've been here awhile
  • 709 Views
  • 2 replies
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Clueless agent, lost 4 hours of my life

I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...

winevqa by I've been around
  • 963 Views
  • 4 replies
  • 1 likes

WORST SERVICE AND WON'T CALL US BACK

We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same.  They have unnecessarily run my credit (which was p...

DavinaWiner by I've been here awhile
  • 1222 Views
  • 5 replies
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Winback Team is disaster

I got call from Winback team and it's a disaster. Offerred me product and service but in actual it's not available and I have cancel my existing service bc I was told I will be activating my roger asap. I don't know what to do now and I am unable to ...

GAnwari83 by I plan to stick around
  • 1355 Views
  • 6 replies
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Data and excess billing

My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...

oleije by I've been around
  • 535 Views
  • 1 replies
  • 0 likes

Upgrading my iPhone Early

Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...

davvie_w by I've been around
  • 1007 Views
  • 2 replies
  • 0 likes