Account Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Residential Billing Dispute

I am with Rogers more than 30 years, Rogers sent me the Residential service agreement less than what they withdrew the amount from my bank. I called so many times, no one can help me. Dissapointed. Rogers please help. Very appreciate your help.   **L...

PSA: Do not accept winback offers

I was called by the winback team two months ago with a great offer for an iPhone 14 Pro with a device credit on a two year agreement . The following week, I get an email saying that the phone is back ordered and I would need to call Rogers to change ...

tambui90 by I've been around
  • 1 replies

Late Payment Fees

Is it only ME that has the following problem or have others experienced this as well? Ok so for the past few months I kept hearing from Rogers that they wanted to do whatever they could to help ppl through this difficult time (COVID19)...anyhow, I ha...

Login error received when submitting likewize request

I am trying to process a device protection request, but everytime I open the portal it gives me this error.   "Oops. Username or Password seem to be incorrect. Please check and try again."   There's no option to enter any username or password, and I ...

varunkc30 by I've been around
  • 3 replies

Blocked Numbers leaving voicemail

Why can phone numbers we block still leave us voicemail??  The last thing I want to receive from someone I have blocked, is all their drunken voicemails!   When I block someone, I want to block them from accessing my number completely!   I think they...

Sparx by I've been around
  • 1 replies

Roam Like Home calling issues

I am in Dominican Republic trying to Roam like home and call 1800 number urgently and all I get is a Spanish message about 800 numbers. It would seem I'm not even getting out of DR.   **Labels Added**

France5 by I've been here awhile
  • 2 replies

Is it phishing?

I received an email that looks pretty legitimate saying I owed $28 from a cancelled account and will be sent to collections if I don’t pay. I called Rogers separately to see if it was true and the operator said that the account number on the email wa...

Jmm1976 by I've been around
  • 1 replies

Roam like home for 12.00 per day

Roam like home is based on any day in the EST zone. This may be fair for Eastern time zone customers only. As a BC resident, it irks me that my daily billing starts and ends at midnight EST. This means when I roam in Western United States, irrespecti...

Rogers won’t cancel account and keeps billing me

Seven attempts to cancel accounts with Roger’s as bells offer could not be matched. I have a cancel confirmation number and they finally send me the canada post labels code. Can with having received the equipment and account closed they still bill fu...

Communication Companies Failure To Communicate

After being a customer for 12 plus years, it’s time to leave Rogers. From the abysmal customer service, billing mistakes etc. We no longer wish to hold our telecommunication provider to task. Hours on the phone, trying to rectify billing, promised ca...

M12 by I've been around
  • 1 replies

Objection to data overage charge

My latest bill has an overage charge of $20. It references data usage details that show hugely different usages on random days. One day shows a usage of 2-400 GB and the next day’s usage is 5000 GB! Something is wrong! I called Customer Service and w...

Gary6979 by I've been here awhile
  • 3 replies

Billing Issues and Misinformation

I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...

Woshi by I've been here awhile
  • 2 replies

Billing - Rogers tried to double charge me!!

I signed up for auto payment on both my mobile and home internet accounts. Today Oct 17th is when. Usually charge my account. What happened is they charged me the first time as usual and the payment went through successfully and then they tried to ch...

ferasbulbul by I've been here awhile
  • 1 replies

Porting and Migration Issue From Shaw Mobility

I'm trying to take my daughters phone from Shaw to Virgin but there is an existing port from Freedom to Rogers because to the merger that is not allowing the porting to complete. Virgin tech says this needs to be cancelled for the port to go through ...

EWYYC by I've been here awhile
  • 4 replies

Resolved! Pixel 8 preorder bonus redemption

I preordered a Pixel 8 Pro and it arrived today. When I placed the order by phone I asked how I would receive the Pixel Watch 2 as part of the preorder. The service rep put me on hold to check and said I would receive a QR code with the phone which I...

Internet Vacation suspend

What happens to my mobile billing when I put my Internet on Vacation? Does it stay the same?       ***Added Labels***  

Rasmatazz57 by I've been here awhile
  • 3 replies