MyRogers & Rogers Apps
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Billing Mess

How do i escalate the issue when 3 agents refuse to involve the supervisor. Concentrix agents just pass me from one agent to another and wouldn't transfer the call to their supervisor or a real Rogers agent   ***EDITED LABELS****

Mobile App Error

Set up auto payment credit card and ensured I set it up a week before my internet bill was due but it didn't register and now I'm a week late for my internet bill.    I left a 1 star review and the developer responded agreeing with me and told me "He...

tokhan by I've been here awhile
  • 1253 Views
  • 2 replies
  • 0 likes

Unknown Server Error when I try to find out usage

My Internet usage is over the limit last month for the first time ever. I need to know what's going on but when I click on Usage I get "Unknown Server Error". Happened 3 days in a row. Tried chat and even called on the phone but I just got upsell and...

rsiddall by I've been around
  • 904 Views
  • 1 replies
  • 0 likes

Resolved! Source cable customer switched over to ignite wifi

Having problems signing in to ignite wifi hub app. It responds with. It looks like you don’t have Ignite WiFi yet. The installer installed three modem and antenna however I cannot use the ignite wifi app because I am a cable source customer.   **Labe...

Wgushue by I've been around
  • 1235 Views
  • 2 replies
  • 0 likes

Resolved! Rogers Ignite WiFi App now not working

It used to work on my Apple XR, but something happened along the way and now it does not. It is unfortunate because I was getting a fair bit of value from the app. I can still work on Ignite WiFi through a browser, but that is not how I prefer to man...

Iamwrite by I plan to stick around
  • 5994 Views
  • 19 replies
  • 0 likes

Unable to See New Phone Offers

For days now I am unable to see the New Phones Offers under My Rogers . No one can help and I have to wait up to 7 business days . Why there is such a website if customers cannot see it ?   *Added Labels*

serpico by I plan to stick around
  • 1655 Views
  • 3 replies
  • 0 likes

Ignite Wi-Fi App Isn't Working (Failing to Login)

You take away the web app, after bricking the on modem features, and now your login services to get into the app are down.  How am I to manage my network when core management is so disconnected?Please just put everything back on the modem. Lastly whe...

Ignite TV App Casting Issues

Hello. I find an issue casting my Rogers Ignite to my Chromecast this year; last year no issue. Do we need to update our Chromecast? Streaming Netflix, Disney, etc is no issue   Edit: Moved, created a new thread -RogersMoin

Hholmes by I've been here awhile
  • 2441 Views
  • 3 replies
  • 0 likes

MyRogers - Device Balance and Upgrade

I just got a new iphone on the 24 month plan.  At one point I saw the breakdown of flebtab showing monthly amount, plus phone cost, and ending dates.  Now that I've signed up, I'm not seeing this on 'my rogers' account.  How do I bring this informati...

MyRogers Site Issues

While using the MyRogers website on Google Chrome, I am unable to change my flex channels and I keep getting a message that reads: "Alert: Technical Error. Sorry, there's a problem on our end. Thanks for your patience while we work to fix it". This i...

MyRogers account app is not opening

MyRogers account app is not recognizing my password or account.....was this affected in the outage? When can this be restored? Not happy, as there are no realy updates or responses. I am expecting emails for important things, this is NOT acceptable f...

LiFen63 by I've been here awhile
  • 1059 Views
  • 1 replies
  • 0 likes

Cannot see TV services on home page

I have linked my account and been past one billing cycle but cant click on the link for TV services or Internet on the home page or mobile app. Interestingly enough I have no problem navigating to the monthly bill. I have spent countless hours on liv...

anna1359 by I've been here awhile
  • 1418 Views
  • 3 replies
  • 0 likes

Downloaded shows on tablet not working

I have been downloading shows from my PVR through Ignite onto my Apple Tablet because I don't have enough wifi to stream in our remote location. It was working fine, but lately the shows are not playing. They are either freezing half way into it or p...

lobuzz by I've been around
  • 1276 Views
  • 1 replies
  • 0 likes