MyRogers & Rogers Apps
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How do I view my bill?

Ever since I got Connected for Success with Rogers, it’s proven to be the best service to my experience…at least by far. But I’m having a hard time viewing my bill as I really need to make some payment. I’m sorry for being late on my payments; didn’t...

Connected by I've been here awhile
  • 5214 Views
  • 1 replies
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Resolved! Unable to Sign into Ignite WiFi Hub App

Several days ago I attempted to sign into the wifi hub app on my tablet, but the app refused to go any further than the “welcome please sign in” screen. I shut down the app completely and tried again, but nothing changed. I tried the web portal which...

Dire by I plan to stick around
  • 19111 Views
  • 37 replies
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Home Security AP Crashes

Log into the Home Security AP on Android phone.Try to view live image of any camera and it kicks you right out.(Yes I've re-installed the ap and yes, the phone and the OS are up to date.It used to work.  What have you done?

David5757 by I've been here awhile
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Smart Home app will not work on iPhone

I had the Rogers Smart Home Monitoring system installed a week ago, and it refuses to work on my iPhone 11. It will only connect to the camera about once every fifty tries, and although I can arm the system from my phone before leaving the house, I c...

NS21 by I'm here a lot
  • 2335 Views
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Resolved! Add to cart - but where is cart?

I clicked "Add to cart" on something. Now I see no way to go to the cart to review it before I complete the purchase. This website is terrible! Hard to navigate. Mostly hype and advertising. Unclear information, possibly incomplete.   **Labels Added*...

jc277 by I plan to stick around
  • 1856 Views
  • 4 replies
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Special offer email - can't find offer

In the past couple of weeks, I have received two emails saying "Visit MyRogers to view your special offer and upgrade to an Ignite Bundle." The link opens My Rogers, but I see no offers. (Yes, I am logged in.)   Would I do better phoning Rogers to se...

jc277 by I plan to stick around
  • 2194 Views
  • 1 replies
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MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've been around
  • 1477 Views
  • 1 replies
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Resolved! Rogers MyWifi App Issue

downloaded the Rogers MyWifi app - I have to correct modem. Keep getting "Server Internal Error: Invalid Parameters" App doesn't connect - and no help whatsoever on this. Any idea???      **Labels Added**    

dg74 by I've been around
  • 2666 Views
  • 6 replies
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Rogers email inbox limitation

I am looking in my inbox for an important email from Feb 2021. Unfortunately the oldest email there is from Mar 2021. I have my Rogers email for 15 years and i deleted only junk and unimportant emails.Does Rogers deleting emails older then a year aut...

adamstefan by I've been around
  • 4031 Views
  • 6 replies
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Resolved! Ignite tv app - Playback issue: 2111

Please advise how to fix .. started Friday Feb 26 ... when selecting a show to watch (Jeopardy) the screen says: "We're sorry, but were unable to play this video right now. Please try a different channel or program." .... but NOTHING works at all ......

Debhanley2 by I've been here awhile
  • 12188 Views
  • 12 replies
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Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous.   ***Edited Labels***

Borkchop81 by I've been here awhile
  • 2565 Views
  • 3 replies
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Crave App + Rogers + Captcha issues

I've recently got an Android tablet and installed Crave on it. Tried to log in with my Rogers subscriber info but I'm stuck in the captcha verification. No matter how many times I do the verification, it always loops back to the "I'm not a robot" pro...

Error when Swapping Flex Channels

A two and a half hour wait is NOT customer service, by the way ...   I'm trying to change some of the Flex channels, in the first month of using Ignite, and when I try to deselect mostly the sports channels, I get this coming up:   Removing 4K Chann...

Ian_J1 by I've been here awhile
  • 2310 Views
  • 5 replies
  • 1 likes

Can't load the check availibity page after logging in

Hello,  I used to be a Rogers customer a few years ago so I do have an account on here, but now I'm trying to order Ignite 500u and every single time I get to Check availability it just "loads" forever, this is happening on my laptop, PC and phone so...

moohhh by I've been around
  • 1076 Views
  • 1 replies
  • 2 likes

Crave App

Rogers support told me it takes up to 24 hours in order to be able to log into Crave TV using Rogers account. I have Crave+HBO+Movies on my Ignite TV account and I can access content using Rogers boxes but 4 days after Ignite TV is installed I still ...

svlacic by I plan to stick around
  • 27402 Views
  • 51 replies
  • 2 likes

Resolved! Casting from Ignite TV app

I just got Roger's Ignite TV and internet and installed the Ignite TV app on my Galaxy S9. I can watch a program on my phone but I can't see any options for casting to a TV or Chromecast device. Is this not possible?   *Added Labels*

Klf by I'm here a lot
  • 51535 Views
  • 71 replies
  • 0 likes