Xfiniti app endless cycle when login

[CanadianMan]

Log in to the app, takes me to browser to login, tries to login, takes me back to the app. Over and over we go.

When I try to login using the 'online' app on my desktop it spins like its logging in then error's out and requests for me to clear my cache.

I've already spoken to support about it, they were supposed to send it to the network team to investigate but I never heard back from them.

***Edited Labels***

[57 · Accepted solution]

If you're taken to an actual browser, then try a different browser or use incognito/private mode in your browser. Most times it's a cookie issue.  See the following list of tips:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...

[CanadianMan]

Well, incognito worked. Thanks very much.

[abinashpadhi082]

Kept looping in to the log in page upon opening Xfinity app on Google Pixel Pro. This app is working really well in iPhones (14) and upon opening the app in Pixel 9 Pro, it takes to the web version of log in page and kept twitching the screen instead of asking username and password in the log in page. Please address this. Let me know if you need more details. How to reproduce - Install and open the app in Pixel 9 pro

[RogersCorey]

Good morning @abinashpadhi082!

I understand that this is very inconvenient. We'll just need a little bit more info.

Could you please verify for us the app version and the Android OS version that you're currently running on your Pixel 9 Pro? Could you also please let us know what, if any, troubleshooting you've done?

~RogersCorey

[Williamwayne]

Hello I'm experiencing the same endless loop cycle on a pixel 9.  My Xfinity version is 5.44.0-0 and Android OS is version 15.  Iv tried all suggested troubleshooting but nothing has worked.  Please help.

[Axiom10]

Load of poop.
Really Rogers? Do you expect your average customer to follow all those troubleshooting steps? You app is . . Don't have these issues on other commercial sites.

[RogersJermaine]

Hi @Williamwayne,

Thank you for posting your concern in the Rogers Community Forums! We have received your PM and will be happy to continue assisting you there.

Regards,

RogersJermaine

[SarahSenger]

I am currently having this same problem. Spent all night trying to figure it out. The fact that there is no way to do this on a browser and the only single way to do this is through the app is very frustrating. The endless login loop is the only thing preventing me from activating my Gateway device. Is there anyway for me to fix this?

[RogersTony]

Hello, @SarahSenger 

Welcome to the Rogers Community Forums!

We definitely want to help you login to the app. We'll need to take a look at your account on our end to ensure it was setup properly. Please send a private message to @CommunityHelps so we can gather your information and get started on this for you. 

Not familiar with our private messaging system? No worries, click here: https://communityforums.rogers.com/t5/Blog/How-to-send-a-Private-Message/ba-p/487946

RogersTony

[57]

See the following thread on the topic. There are several helpful posts there with several suggestions:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/rogers-xfinity-app/m-p/545449

Here's a thread on how to do a basic setup using a computer, provided the gateway has been "authorized" by Rogers:

https://communityforums.rogers.com/t5/Internet/How-to-Set-up-Ignite-Internet-Without-Smartphone/m-p/...

[sarsteele]

List of tips didn't help and incognito mode didn't work either, please help, been trying for days, on an S24 but I've tried a Google phone too, can't set up internet.

[RogersMoin]

Hello, @sarsteele.

We appreciate you joining this thread and trying the suggested tips. It's disappointing you can't log in to the app. It could be related to the Internet service not being correctly linked to your MyRogers profile. We can investigate; please send CommunityHelps a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin

[sarsteele]

Sent! thank you

[mghall]

(Post merged to this existing thread by moderators)

My XFinity App will not sign in. It's stuck on a loop where after entering my account info and logging in it returns me to the app sign in page.

I have read the other discussions on this issue (how is this still not resolved?). I have uninstalled, cleared cache/browsing data, tried different browsers, tried an apple and an android phone, and logged into my account to make sure this is no account issue.

I now am posting here so that I can hopefully get some help and resolve this or get it escalated if necessary.

[RogersYasmine]

Hello @mghall ,

We appreciate you joining in on the conversation! 🙂

I can see that we were able to assist you via PMs. Should you have any other questions about your products and services, we hope you'll visit us again in the community.

Take care!

RogersYasmine

[Debss]

Can Rogers fix this log in issue and let people know they will encounter this frustrating issue before sending out modems. It is unfair to customers. I have been struggling with this and it is very frustrating to say the least. If it continues, it might be good to cancel the service to prevent future headaches

[57]

@Debss : This is often a result of the customer using a browser on their device that is not the default browser. In addition, some people have extensions like ad or cookie blockers that can cause issues.  Check out the following thread with a variety of suggestions.

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/rogers-xfinity-app/m-p/545449

If, after trying all the suggestions, you still have issues, there may be a problem with your account, in which case you may wish to send a message to the mods on this forum by clicking on @CommunityHelps 

It's also possible to use a web browser to set up the modem, as indicated earlier in this thread. Link again below:

https://communityforums.rogers.com/t5/Internet/How-to-Set-up-Ignite-Internet-Without-Smartphone/m-p/...

[Debss]

@ RE 57, that is not the case in my situation. Tech support informed that my account is yet to be activated