Technical Error on MyRogers

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mascf1
I Plan to Stick Around
Posts: 22

Technical Error on MyRogers

Every time I try to click on the link to the Special Upgrade Offer on my account I get a Technical Error message.  This has been going on for several weeks, I have no way of viewing the special offer.  I've called support and they just say it will be looked into and still nothing happens.

technical error.JPG

annoyed21
I've Been Around
Posts: 1

Re: Technical Error on MyRogers

I am having the same issues trying to top up a mobile account.  It's been weeks.

RogersZia
Moderator
Moderator
Posts: 1,349

Re: Technical Error on MyRogers

Good evening @mascf1,

 

 

This is definitely odd, we would need to confirm a few things before we get this resolved for you. Are you attempting to access the offer from a computer via the web browser or are you using the web browser on your phone? What browser are you using, and have you tested any other browsers to see if you can view the offer?

 

Additionally, are you able to access all other features available in your MyRogers account? Just want to ensure the issue is specific to one feature. 

 

Please keep us posted!

 

@annoyed21, welcome to the Rogers Community Forums :)!

 

Can you please confirm if you're able to log into MyRogers successfully? What step are you getting the error on? Please share the exact error message.  

 

Please check out our Knowledge Base Article: How to Top Up Your Pay As You Go Account to learn different ways of topping up your prepaid account.

 

 

RogersZia

mascf1
I Plan to Stick Around
Posts: 22

Re: Technical Error on MyRogers

Doesn’t work on Windows 10 or iOS regardless of which browser is used. This is a problem with the site!

 

I have no problem logging in to MyRogers and viewing my bill, the error only occurs when trying to access the upgrade offer on my account.

Data_Dan
I've Been Here Awhile
Posts: 4

Re: Technical Error on MyRogers

When I use any browser to access MyRogers I get a banner that says "Sorry we're unable to display your info".

This happened after I upgraded my internet from 300 mbps to Ignite 1gbps. A new account was created and the old one was cancelled. It worked fine before the change. I can also see my service details in the MyRogers app.

I am also unable to shop for a TV bundle using the app or the website to add to this service online. I don't know if that is related. Can someone please fix it?Screenshot 2021-04-12 131731.png

 

mascf1
I Plan to Stick Around
Posts: 22

Re: Technical Error on MyRogers

I spoke to Rogers Customer Care today and they are aware that Cable subscribers can't access the offers on their accounts, only Ignite customers can.  That's not acceptable!  It's as if Cable customers are being pushed aside so they can move us to Ignite and charge significantly more for the same bundled services.

57
Resident Expert
Resident Expert
Posts: 4,082

Re: Technical Error on MyRogers

@mascf1 : I'm not sure I'm reading you correctly. There are no offers available for Rogers Legacy Digital Cable Customers, other than switching to IgniteTV.  This has been the case for years.

 

You may continue to subscribe to Legacy Digital Cable, however, there are no "deals" and, yes, they do want to incentivize you to switch to IgniteTV.

 

I'm still on Legacy Digital Cable and when I login to MyRogers I get a popup regarding an Offer, however, it's only IgniteTV.  I can click that popup and see the offer though.  No technical error here.



Data_Dan
I've Been Here Awhile
Posts: 4

Re: Technical Error on MyRogers

I am an Ignite customer at least according to customer service. I contacted them when I noticed I had a second account in my profile.
My original service apparently wasn't "Ignite" even though my bill showed it as Ignite Internet 300. When I upgraded to the XB7 modem I got "Ignite" 1Gb Internet and the reason for the account # change is that I am supposedly now an "Ignite" customer!
BTW I have never been a Rogers Cable customer.
mascf1
I Plan to Stick Around
Posts: 22

Re: Technical Error on MyRogers

Actually not true. Customer Care was able to tell me what the offer was and it is the same cable package I currently have, no changes and not Ignite.
RogersZia
Moderator
Moderator
Posts: 1,349

Re: Technical Error on MyRogers

Good evening Community!

Please keep the conversation on topic. You can review our User Guidelines here: https://bit.ly/RogersCommunityGuidelines and Terms of Use here: https://bit.ly/RogersCommunityTermsOfUse



RogersZia