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My Rogers App

timebandit
I'm Here A Lot

Just went to my app, it’s changed and I can’t log on. I can access on my desktop, just not the app. I have an IPhone 13 Pro and just updated it to 16.1.1

 

 

 

***Edited Labels***

3 REPLIES 3

Re: My Rogers App

RogersJermaine
Moderator
Moderator

Hi @timebandit!

 

Thank you for your first post here on the Rogers Community Forums! We are glad that you still have access to your account through the web portal, but we do want to investigate the reason why you are unable to access it through the app.

 

• Are you getting any error messages when you try to sign in?
• Have you tried uninstalling the app and reinstalling it back?

 

If you can let us know some more information so that we can assist you further.

 

Thank you
RogersJermaine

Re: My Rogers App

It says no account is linked to it, but when I go to the online, it shows my account is linked.I also can’t use face recognition. Yes I have tried uninstalling and reinstalling many times before posting here.
Paul

Re: My Rogers App

Greetings @timebandit!

 

In this case, it's most likely that we're going to need to escalate a ticket to have this investigated further.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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