Smarthome app not working

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I've Been Here Awhile
Posts: 4

Smarthome app not working

Hi, I can't use smarthome app via phone each time I enter credentials at sign in page it reverts back to same page after hit sign in.  I uninstalled/installed app no resolution.  The app was working past months but since last week it stopped working as per usual.   I can't remotely control alarm system arm/disarm, view cameras, etc.  What's going on? 

 

 

 

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Moderator
Moderator
Posts: 2,213

Re: Smarthome app not working

Hi @albert5

 

Welcome to the Community and thanks for your post. Having access to the Smart Home Monitoring app is essential to make sure you home is safe and secured. We certainly want to help you resolve the issue preventing you from accessing it.

 

Firstly, we need to confirm whether you are able to log into MyRogers online profile without any issues. Could you start by accessing rogers.com and sign in using your credentials, so we can rule out an issue with your username and password?

 

Second, could you let us know what phone you are currently using and what OS it is on?

 

Clearing the application cache in the settings of your phone can help too. Is the app updated to the most recent version? 

 

Looking forward to your reply!

 

RogersMaude

 

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I've Been Here Awhile
Posts: 4

Re: Smarthome app not working

Hello, I can log into myrogers online profile using current credentials and after some time the system logs me out and asked to log in again but I'm not able to pass this screen it keeps asking to log in?

 

My current phone is Samsung S10+ Android latest updated versions both myrogers and smarthome apps don't work but all my other apps are working as per usual.

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Posts: 3

Re: Smarthome app not working

Smart Home App - constantly requesting password

Hi - I had to reinstall the app yesterday as it was hanging and wouldn't allow me to enter my password to log in.

 

Now the app is asking me for my password every single time I want to check in on my shart home security app.  How can I fix this so that once I am logged in it stays logged in for a longer period of time please?

 

C

 

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Posts: 1,125

Re: Smarthome app not working

@albert5, have you had a chance to uninstall and reinstall the app? Please keep us posted!

 

@Crisharper79, Hello and welcome to the Rogers Community Forums! Thank you for sharing the troubleshooting steps you've completed to resolve the issue. App updates may change the duration you remain logged in for security purposes. Is this happening on any other Rogers App as well? 

 

 

 

RogersZia

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Posts: 4

Re: Smarthome app not working

Hi, finally I'm able to log in smarthome app via my phone today but now it keeps asking to sign in credentials each time I open app.  In past I would open app and it would sign in automatically, what's going on with Rogers apps not working properly?  

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Posts: 3

Re: Smarthome app not working

Hi Zia,

 

This hasn't changed the access for any other application from Rogers, just the smart home app.  

 

Can you please advise how I stay logged in?  I"ve checked settings and checked the "remember me" box but I still have to log in every single time and as I come and go 10-15 times a day I am having to leave the alarm off as I don't have time to wait to log in.

 

Cris

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Posts: 504

Re: Smarthome app not working

Hello @albert5 and @Crisharper79,

 

Thanks for the clarification! It sounds like you are having a similar issue with the "remember me" functionality.

 

If possible, can you please try logging into the app, go to your application settings menu (tap More > Application), and toggle the "keep me signed in" option ON? Once done, please try exiting out of the app and then open it back up to see if it saves your credentials and logs you back in automatically.

 

Please let us know how it goes! 🙂

 

Thank you,

RogersLaura

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I've Been Here Awhile
Posts: 3

Re: Smarthome app not working

Hi - i have tried this now twice and it doesn't seem to have helped at all it's still asking me for the log in details every time I open the app.

Cris

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Posts: 1

Re: Smarthome app not working

After taking in the latest update for MyRogers app I can’t seem to be able to login. I enter my credentials and then when I try to click the sign in button it just doesn’t respond. I use an IPhone. There seems to be a problem with the updates app.