Ignite Internet Gigabit - Slow Speeds

[m3rked]

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	4.200	7	38.983
2	855000000	256QAM	0.600	3	38.605
3	861000000	256QAM	1.000	4	38.605
4	579000000	256QAM	4.600	5	38.983
5	585000000	256QAM	4.900	6	38.605
6	849000000	256QAM	0.300	2	38.983
7	597000000	256QAM	3.600	8	40.366
8	603000000	256QAM	3.800	9	38.605
9	609000000	256QAM	3.300	10	38.983
10	615000000	256QAM	3.500	11	38.983
11	621000000	256QAM	3.400	12	38.983
12	633000000	256QAM	3.700	13	38.605
13	639000000	256QAM	3.100	14	38.983
14	645000000	256QAM	3.100	15	38.983
15	651000000	256QAM	2.700	16	38.605
16	657000000	256QAM	2.200	17	38.605
17	663000000	256QAM	2.200	18	38.983
18	669000000	256QAM	2.900	19	38.983
19	675000000	256QAM	3.200	20	38.983
20	681000000	256QAM	3.400	21	38.983
21	687000000	256QAM	4.300	22	38.983
22	693000000	256QAM	3.600	23	38.983
23	699000000	256QAM	4.500	24	38.983
24	705000000	256QAM	3.700	25	38.983
25	711000000	256QAM	4.000	26	38.983
26	717000000	256QAM	3.500	27	38.983
27	723000000	256QAM	3.100	28	38.983
28	825000000	256QAM	1.700	29	38.605
29	831000000	256QAM	0.800	30	38.983
30	837000000	256QAM	0.500	31	38.605
31	843000000	256QAM	0.100	32	38.605
32	279000000	256QAM	-0.300	1	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	1.500000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25300000	ATDMA - 64QAM	39.250	6	3200000
2	36996000	ATDMA - 64QAM	35.250	8	6400000
3	22100000	ATDMA - 64QAM	38.000	5	3200000
4	30596000	ATDMA - 64QAM	35.250	7	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

*Added Labels*

[Datalink]

@TomSawyer10  what data rates are you seeing via ethernet and wifi, and, can you repost the signal levels as you have already done above? 

[TomSawyer10]

I just did a speedtest on my phone and laptop (via wifi and ethernet) and I got speeds of 37 mbps and 780 mbps, respectively. Before, I was seeing speeds of 5 and 100. I don't really know what is happening. It appears the signal is unstable. The internet might be good for an hour or two and then it gets super slow.

Above, I had a post of when the internet was bad, here is a post of the internet while it's good:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	QAM256	-3.500	10	37.355
2	591000000	QAM256	0.000	7	38.983
3	597000000	QAM256	-1.200	8	38.605
4	849000000	QAM256	-3.900	2	37.355
5	855000000	QAM256	-3.700	3	37.355
6	861000000	QAM256	-3.900	4	37.636
7	579000000	QAM256	0.500	5	38.605
8	585000000	QAM256	0.400	6	38.605
9	603000000	QAM256	-1.900	9	37.636
10	303000000	QAM256	-1.099	1	38.983
11	615000000	QAM256	-4.799	11	37.355
12	621000000	QAM256	-4.599	12	37.636
13	633000000	QAM256	-1.900	13	37.636
14	639000000	QAM256	-1.000	14	38.605
15	645000000	QAM256	0.000	15	38.605
16	651000000	QAM256	0.400	16	38.605
17	657000000	QAM256	1.000	17	38.983
18	663000000	QAM256	1.200	18	38.983
19	669000000	QAM256	1.299	19	38.983
20	675000000	QAM256	1.700	20	38.605
21	681000000	QAM256	2.200	21	40.366
22	687000000	QAM256	1.799	22	38.983
23	693000000	QAM256	2.099	23	38.983
24	699000000	QAM256	1.500	24	38.983
25	705000000	QAM256	1.599	25	38.983
26	711000000	QAM256	1.299	26	38.983
27	717000000	QAM256	0.700	27	38.605
28	723000000	QAM256	0.400	28	38.983
29	825000000	QAM256	-3.000	29	37.355
30	831000000	QAM256	-3.400	30	37.636
31	837000000	QAM256	-3.200	31	37.636
32	843000000	QAM256	-3.900	32	37.355

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	290600000	YES	YES	YES	0.299999

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	36996000	64QAM	43.270	4	6400000
2	22100000	64QAM	41.010	1	3200000
3	30596000	64QAM	43.020	3	6400000
4	25300000	64QAM	42.010	2	3200000
5	0	QAM_NONE	-	---	1600000
6	0	QAM_NONE	-	---	1600000
7	0	QAM_NONE	-	---	1600000
8	0	QAM_NONE	-	---	1600000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[OrokuSaki]

Hello !~

My name is Christian. I signed up with rogers in March.  for the Ignite tv internet bundle 1 Gbps.

worked amazingly like I mean google server on steroids fast.  then 2.5 weeks later it  just crashed. so badly. it was intermittent and the fastest speedtest I would run got back in between 120 mbps to 340 max. 

I called to get help and within their hours had someone come over and they swapped the modem out 😛 

again still broken and not working. 

after many calls and being on hold I finally got someone who understood after a few speed tests that this was not my issue and they needed to send an 'Experienced" tech. because apparently they have different levels of service provided to you when something is wrong....  the day they were supposed to show up. COVID hits hard and all personnel are not allowed to come fix my problem.  

I understand that completely. I call them to resolve this and there is nothing they can do. this persists with being on hold for 4 hrs about once a week for 6 months. and giving up after a hundred transfers and people who are trying to but unfortunately cannot speak English very well.  and are transferring me all over the matrix to someone who tells me they cannot help me. 

not my internet was semi working. when it wanted to, I don't blame rogers but I haven't been able to get help so I cancelled my services after they suspended it for no payment today.

I flat out told them to fix it or cancel it because I was not going to pay for a broken service. This I explained to them in April. now it's October and my problem is still the same. 

Now they are not completely heartless in this. I talked to billing explained everything and told them I was willing to make payments for what I received from them. I would not mind paying for the 150 mbs ignite bundle and not the 1Gbps ignite bundle.

to my amazement its pretty much the same price. they made an adjustment of 150 $ for a service I did not get for 7 months.

now I have no help no internet and am going to a new service provider. mostly because Rogers let me down. 

and the joy of being ripped off and charged for something I did not get. lovely. 

hopefully someone can enable google reviews so people can see how highway robbery works.

[RogersTony]

Hello, @OrokuSaki

Welcome to the Rogers CommunityForums.

We're really disappointed to hear about your experience with your Internet services. I can see how frustrating it was not being able to get the speeds you were paying for.

We'd hate to lose you as a customer over this matter. If you are willing we'd like to take a look at this for you. Please send a private message to @CommunityHelps so we can get started. Not familiar with our private messaging system? No worries, click here.

If you have already cancelled your service due to this issue then we'd like to thank you for your business and apologize for any inconvenience caused by the slow speeds.

RogersTony

[os3rules]

Hi Christian,

I have been having the EXACT same problem.  When first installed I was amazed at the speeds - up to 960 MB per sec - for the first few days.  Then - the whole thing when down the toilet.  The lat time I was able to get this kind of spped was November 2018.  Since then the best speed I can get is 350-400 MB on a good day.

I have brought this up with Rogers, both directly and through this forum.  They are perfectly happy to send out a tech (or a "second level" tech) to diagnose and repair the problem. 

They always seem to think that the problem is in my home.  I admit that I have a lot of devices and a larger than average home network, but, when i disconnect everything and connect my laptop directly into the modem I have the exact same problem.  (Conclusion - the home network is not the issue.)  Even when they connect their equipment into the modem they get the same results.

The techs have freely admitted that the infrastructure in my neighborhood is degraded and that is why my speed is so slow.  And that they are unwilling to fix it because it is such a big issue.  Ans "what do I want such fast speeds for anyway?"

Like you, I would be willing to go to a slower tier, but I would then loose the higher upload speed.  And, like you, the price difference is not really the issue.

Rogers should not be trying to sell something they are unable to provide.  Sure - the modem may be able to run at 1 gig speed, but if the rest of the infrastructure can't keep up, then what is the use?  I keep saying it's like they sell you a car that should get 100 miles per gallon and only gets 35 - on a good day.

Unfortunately, in my area there is no other provider than Rogers, so I'm stuck.

And with Rogers now adding additional services on top of the same infrastructure, my speed is just getting worse and worse.  My average download speed in April 2020 was 380.15 - last month (September) it was 343.26

[JosephCoelho]

I have Rogers ignite and I should have upgraded download speed but I'm still averaging 40-70 mbps

[RogersMaude]

Hello @os3rules,

Thanks for sharing your experience. Sorry to hear it's been overall disappointing. Don't hesitate to let us know if there is anything else you'd like us to do to help!

Welcome to the Community @JosephCoelho!

Could you please elaborate on the nature of the problem you're experiencing?

If you could tell us more on how long it's been since you've noticed the issues or if it happens at speific times, as well as troubleshooting steps you've perforned so far, it'll be very useful.

Don't forget to run your speed test while connected via ethernet!

RogersMaude

[os3rules]

Hi @RogersMaude

Well, since you asked, how about you fix the problems that i have been describing for the past 2 years?  That would help a lot. 

Also - I wonder if anyone else has noticed, but the upload speed seems to have tanked for the Rogers Toronto server.  I have been running speed tests (speedtest.net) for ages and have always gotten really good upload speeds (notwithstanding my . download speeds).  Since 29 Sep 2020 the upload speed has been significantly slower, as low as 8 or 9 meg - averaging about 22 meg.  - I usually get over 30 meg. Note that this is ONLY on the Rogers Toronto server - all the others I have used report the usual speeds.  Wonder what is up?

[RogersAndy]

Hey @os3rules, 

Feel free to reach out to us @CommunityHelps at your convenience, we'd be happy to assist with any service issues you may have.

Regarding the speed test server, are you referring to the Rogers Toronto server via Ookla's speedtest.net? 

@RogersAndy

[Rising]

I have noticed the exact same thing with the Rogers server when I do a speed test. I figured it was just mine.

[RogersRob]

Hi @Rising, 

Thank you for your post. 

Can you confirm that you are referring to the Toronto server? 

It would also be helpful if you could run a speed test using using this tool and share the results with us. 

Awaiting your reply. 

RogersRob

[Rising]

Yes I was talking about the Rogers Toronto server. 

When I try to click on your tool link it says" This site can not be reached".

[os3rules]

The problem with the upload speeds seem to have corrected itself.  I have been getting my usual upload speed for the past 3 days now.

Download speed is still a problem.  Today's average was 356.05 which is actually a little better than usual. (This is on a GigaByte  plan BTW).

[TSACINFO]

Hi Everyone,

I have the Ignite Gigabit plan with Home phone and Ignite Tv. I also have a Deco P9 Mesh WiFi System. Before I switched to Ignite, the Modem/Router (CODA) was in my office where there is a Coax Cable. Now I have to put the Gateway in the concrete wiring closet / alarm / phone / breaker board room. Since then the wifi is rarely fully functioning (Never above 50 Mbps)  and the Powerline Ethernet is Never above 20 Mbps. I also have the modem in bridge mode so that my decos work, so for that reason the Tv boxes connect to the deco network and they work fine) Any help would be great!

[RogersMike]

Hello @TSACINFO 

Welcome to the Community and congrats on your first post!

Wi-Fi performance can vary depending on a few things: the device you’re using, the distance between the device and your router or mesh network, the Wi-Fi frequency your devices are connected to, and physical barriers like walls in your home and other construction materials.

It sounds like the Wi-Fi enabled device are too far from the wireless points. Often the best step is to position the router/mesh system closer to where you primarily want to connect inside the home and will usually result in improved speeds.

Sounds like the modem is not optimally positioned inside the home (concrete wiring closet). I’d be happy to help get you on the right track and relocate the modem to a more central location inside the residence.

Please send us a private message at @CommunityHelps when you get the chance. Our private messaging system is explained in this blog.

Looking forward & talk soon!

Best Regards,

RogersMike

[Krooked]

Hello

I have been having a internet speed issue with rogers for over 1.5yrs now since switching to the ignite services

I have the 1gb internet and everything in my house is hardwired and tested and all so good connections and speeds for 1gb..

I seem to only ever get if I'm lucky 400mb download and 14-20mb upload

I have modems replaced temporary lines run and still can not fix the issue with the speeds

I even gone as far as to buy a new network card 2.5gb PCIe network card and even also bridge the modem and bought a Asus ROG Rapture GT-AX11000 Router which did nothing to improve the speeds.

I have had over 15 techs ranging from basic techs to level 2 techs to senior techs come out and they still can not fix the issue with speeds.

I am running windows 10 Pro on a Asus Maximus Board with I7 2600K

I do not know how to pull the specs of the internet or network information to help provide more details

I at a point now I dont know what else to do and they also seem to think it is all fixed and normal

mean while I still on a temp line from the box on the street 1 house over

I heard of everything from bad modem to old cable wire to broken distribution cable on the street to a broken spigot at the box to my network cabling is no good to its my computer.

any help to would be great or ideas to what would cause me not getting full speeds on the ignite services, as before I switched I was on avg getting 800-900mb no issues on the same computer

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

23

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693 MHz

279 MHz

849 MHz

855 MHz

861 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

350 MHz

275600000

35.3 dB

35.8 dB

33.0 dB

33.0 dB

32.8 dB

35.4 dB

35.5 dB

35.4 dB

35.3 dB

35.2 dB

35.0 dB

35.1 dB

34.8 dB

34.5 dB

34.3 dB

33.8 dB

31.2 dB

32.5 dB

32.9 dB

33.5 dB

34.1 dB

34.7 dB

35.3 dB

35.1 dB

35.2 dB

35.1 dB

35.2 dB

35.2 dB

34.0 dB

33.7 dB

33.5 dB

33.3 dB

32.0 dB

NA

-4.7 dBmV

-5.9 dBmV

-6.0 dBmV

-5.8 dBmV

-6.4 dBmV

-4.6 dBmV

-4.2 dBmV

-4.4 dBmV

-4.3 dBmV

-4.5 dBmV

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-4.5 dBmV

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-4.2 dBmV

-4.4 dBmV

-4.6 dBmV

-4.6 dBmV

-4.8 dBmV

-5.1 dBmV

-4.6 dBmV

NA

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

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256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

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OFDM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4
Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz
2560	5120	5120	5120
40.0 dBmV	41.5 dBmV	42.8 dBmV	43.5 dBmV
QAM	QAM	QAM	QAM
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA

Cable Modem

HW Version: 2.2

Vendor: Technicolor

BOOT Version: S1TC-3.49.18.14

Core Version: 1.0

Model: CGM4140COM

Product Type: XB6

Flash Part: 8192 MB

Download Version: Prod_18.3_d31 & Prod_18.3

[os3rules]

Hi Krooked,

I have been having the exact same problems, thought I didn't go quite as far trying to fix my home network.

Try removing everything from the modem and connecting only 1 system that can run 1 Gig speed (wired).  Do the speed test from that computer.  If the speed still stinks then the problem is not with your home network, it is external.

You could have Rogers test the "tap", which I believe is the local breakout box.   When they tested mine, they could not even get half the advertised speed, which was only about 10% over the speed I got in my home.  If it is the tap, good luck getting the problems fixed because the external network is the problem and not your home network.

[kmicallef]

I upgraded to gigabit internet. I have a Hiltron CODA-4582 modem and any computer or device I hook up wired is getting around 270mbps. I have tried my 2 year old desktop, my MacBook pro and my nephew brought his laptop over. All getting around the same speed. When I hookup Wifi
its around 700mbps. I have used different ethernet cable cat6,cat5E, had modem replaced, nothing makes a difference. Every device has gigabit port.

For the heck of it my friend gave me his Unifi access point. I hooked that up wired and shut wifi off from the modem. Everything that connects to the AP wifi is now getting around 270mbps. At my friends house the AP is getting 700+mbps

I'm lost, and have tried everything.
Anyone have any ideas.

[RogersAndy]

Hey @kmicallef!

Welcome to the community!

Sorry to hear you're having issues with wired connectivity speeds on your home devices. I can appreciate wanting to see speeds closer to your plan and that certainly should be the case. To better assist in getting to the bottom of this I recommend following the troubleshooting steps laid out here.

Once done, feel free to update us with your results here :).

@RogersAndy

[mbalakrishnan]

I'm in the same boat as you are.. Exactly the same upgrade, service calls, tech responses.. Such a bs! On my old 300mb connection I used to get upto 500! Same tap, cables and end devices. I can't imagine how the would sell and upgrade to gig and downgrade the performance! Just wondering if had the issue fixed.

[oshaka125]

You need to perform the speed test using this site internet speed test I was experiencing the same problem but when I used this site, it gave me accurate results. I performed the test over and over again and it gave the same result. So, I would recommend everyone to check their internet speed here because almost all other speed test tools aren’t that accurate.