Ignite Internet Gigabit - Slow Speeds

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Re: Ignite Internet Gigabit - Slow Speeds

So Upset with Rogers Internet and Cell Phone. 1gbps? More like 10MBPS

 

So tired of Rogers right now. I've been having a problem with my internet for more than a year. At first I had 100 or 150 mbps download speed. It would test around 20-30mb and sometime test at around 5mbps. I couldn't really do much with it so I decided to upgrade to 1 GB Per second Assuming it would be so much faster! I have had it for about a month now and have had nothing but problems. It is worse than the 150mbps. 5g is absolutely useless unless I am standing beside the modem. 

 

Even with the 5g standing beside the modem the absolute highest I test at is 30mbps. Most times its around 15-20. 

In my living room where I use my internet the most I can't even connect to the 5G. (Its about 10-15ft away from modem.) The other connection I get around 10mbps if Im lucky. Which is atleast internet except it cuts every other minute.  After numerous phone calls and restarts it is still the same. Just spoke to a lady who said they were going to wipe it and restart it from their end which worked before for a day but this time its even slower than before I called.

 

She said she is going to send me a new modem and see if that works but if it doesn't I will likely change internet providers.

 

Now here is the even bigger pain, since the Corona Virus is going on and I've been locked in my house for the last 6 weeks and the internet has been trash cutting in and out, When I am on my phone the internet will cut out and go to Data without realizing it. I just got a notification that I am $150 over on my Data for my phone with still 8 days to go! I spoke to the mobile department and they said there is absolutely no way they will refund the data overages even though its there fault I am over! I have been with rogers for years and have had bad experience after bad experience! 

 

Any ideas on how to fix this? At this point I might as well just switch over Cell phone and internet over to another company with better customer service. I pay $270/Month for absolute garbage internet and garbage customer support.

Highlighted
Moderator
Moderator
Posts: 949

Re: Ignite Internet Gigabit - Slow Speeds

Hello, @taylorscan

 

Welcome to the Rogers Community Forums!

 

I can imagine how frustrating it has been dealing with slow speeds for such a long time, especially if you are on the Gigabit plan.

 

It sounds like there could be an issue with the modem. Once you have got the new modem, let us know if issues with slow speeds are persistent.

 

With regards to your wireless services, what type of device are you using? To ensure you are not using data unintentionally please turn off the Wi-Fi Assist/Adaptive Wi-Fi feature. This will ensure your device doesn't switch over to data if the Wi-Fi connection drops.

 

Keep us posted on how things go with your new modem.

 

RogersTony

 

 

 

 

Highlighted
I've Been Here Awhile
Posts: 2

Re: Ignite Internet Gigabit - Slow Speeds

DOCSIS WAN

This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted
IP Address 7.1.====
Subnet Mask 255.255.252.0
Gateway IP Address 7.1.200.1
DHCP Lease Time 😧07 H: 00 M: 00 S: 00
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM 4.200 8 40.366
2 849000000 256QAM 5.700 2 40.946
3 855000000 256QAM 5.900 3 40.946
4 861000000 256QAM 5.600 4 40.946
5 579000000 256QAM 4.400 5 40.366
6 585000000 256QAM 4.200 6 40.946
7 591000000 256QAM 4.300 7 40.946
8 279000000 256QAM 1.000 1 40.366
9 603000000 256QAM 4.200 9 40.366
10 609000000 256QAM 4.300 10 40.946
11 615000000 256QAM 4.700 11 40.366
12 621000000 256QAM 4.800 12 40.366
13 633000000 256QAM 5.100 13 40.366
14 639000000 256QAM 5.400 14 40.366
15 645000000 256QAM 5.200 15 40.946
16 651000000 256QAM 5.400 16 40.946
17 657000000 256QAM 5.100 17 40.366
18 663000000 256QAM 5.500 18 40.946
19 669000000 256QAM 5.300 19 40.366
20 675000000 256QAM 5.600 20 40.946
21 681000000 256QAM 5.500 21 40.946
22 687000000 256QAM 5.900 22 40.366
23 693000000 256QAM 5.600 23 40.946
24 699000000 256QAM 6.000 24 40.366
25 705000000 256QAM 5.500 25 40.366
26 711000000 256QAM 5.400 26 40.366
27 717000000 256QAM 5.100 27 40.946
28 723000000 256QAM 5.500 28 40.946
29 825000000 256QAM 5.300 29 40.366
30 831000000 256QAM 5.900 30 40.946
31 837000000 256QAM 5.500 31 40.366
32 843000000 256QAM 5.600 32 40.946
Highlighted
I've Been Here Awhile
Posts: 2

Re: Ignite Internet Gigabit - Slow Speeds

Highlighted
Moderator
Moderator
Posts: 1,806

Re: Ignite Internet Gigabit - Slow Speeds

Hello, @batcave.

 

Welcome to Rogers Community Forums, and thank you for posting your download speed concern. The speed captured in the test result definitely needs investigation. The signal table posted is missing the OFDM and Upstream sections. Not to worry, we'd happy to look into it for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

Highlighted
I've Been Around
Posts: 1

Re: Ignite Internet Gigabit - Slow Speeds

After reading these post, seems like I'll stick to my Ignite 500 which gives me same speeds mentioned by those with Gigabit.

Highlighted
I've Been Here Awhile
Posts: 2

Re: Ignite Internet Gigabit - Slow Speeds

This is really annoying... Rogers tech just left and the best we can get is 190Mbps on Rogers Gig. Currently I am under 90Mbps DL consistantly. Its not a complicated setup at all... 1 GW, 2 pods, 4 laptops, 2 TVs. Unacceptable. What can be done?

 

 

 

Highlighted
Moderator
Moderator
Posts: 1,270

Re: Ignite Internet Gigabit - Slow Speeds

Hello and welcome @Nappz!

 

If you're still experiencing slow speeds after a tech visit, you've reached the right place for help.

 

Are these slow speeds occurring over a WiFi or wired connection?

 

Please PM us @CommunityHelps so that we can troubleshoot in full, run some diagnostics and check into the existing history of this issue that's logged on your account.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Highlighted
I've Been Here Awhile
Posts: 3

Re: Ignite Internet Gigabit - Slow Speeds

how do you change the autotuning level>?

Highlighted
Moderator
Moderator
Posts: 1,270

Re: Ignite Internet Gigabit - Slow Speeds

Hello and welcome @nagasur!

 

I'd love to help you out with your question but I'm not sure what you mean by autotuning levels. I associate autotune with music.

 

Would you mind elaborating further? Thanks!

 

Regards,

RogersCorey