So Upset with Rogers Internet and Cell Phone. 1gbps? More like 10MBPS
So tired of Rogers right now. I've been having a problem with my internet for more than a year. At first I had 100 or 150 mbps download speed. It would test around 20-30mb and sometime test at around 5mbps. I couldn't really do much with it so I decided to upgrade to 1 GB Per second Assuming it would be so much faster! I have had it for about a month now and have had nothing but problems. It is worse than the 150mbps. 5g is absolutely useless unless I am standing beside the modem.
Even with the 5g standing beside the modem the absolute highest I test at is 30mbps. Most times its around 15-20.
In my living room where I use my internet the most I can't even connect to the 5G. (Its about 10-15ft away from modem.) The other connection I get around 10mbps if Im lucky. Which is atleast internet except it cuts every other minute. After numerous phone calls and restarts it is still the same. Just spoke to a lady who said they were going to wipe it and restart it from their end which worked before for a day but this time its even slower than before I called.
She said she is going to send me a new modem and see if that works but if it doesn't I will likely change internet providers.
Now here is the even bigger pain, since the Corona Virus is going on and I've been locked in my house for the last 6 weeks and the internet has been trash cutting in and out, When I am on my phone the internet will cut out and go to Data without realizing it. I just got a notification that I am $150 over on my Data for my phone with still 8 days to go! I spoke to the mobile department and they said there is absolutely no way they will refund the data overages even though its there fault I am over! I have been with rogers for years and have had bad experience after bad experience!
Any ideas on how to fix this? At this point I might as well just switch over Cell phone and internet over to another company with better customer service. I pay $270/Month for absolute garbage internet and garbage customer support.
Welcome to the Rogers Community Forums!
I can imagine how frustrating it has been dealing with slow speeds for such a long time, especially if you are on the Gigabit plan.
It sounds like there could be an issue with the modem. Once you have got the new modem, let us know if issues with slow speeds are persistent.
With regards to your wireless services, what type of device are you using? To ensure you are not using data unintentionally please turn off the Wi-Fi Assist/Adaptive Wi-Fi feature. This will ensure your device doesn't switch over to data if the Wi-Fi connection drops.
Keep us posted on how things go with your new modem.
This menu displays both upstream and downstream signal parameters
|Gateway IP Address||126.96.36.199|
|DHCP Lease Time||😧07 H: 00 M: 00 S: 00|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
Welcome to Rogers Community Forums, and thank you for posting your download speed concern. The speed captured in the test result definitely needs investigation. The signal table posted is missing the OFDM and Upstream sections. Not to worry, we'd happy to look into it for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
After reading these post, seems like I'll stick to my Ignite 500 which gives me same speeds mentioned by those with Gigabit.
This is really annoying... Rogers tech just left and the best we can get is 190Mbps on Rogers Gig. Currently I am under 90Mbps DL consistantly. Its not a complicated setup at all... 1 GW, 2 pods, 4 laptops, 2 TVs. Unacceptable. What can be done?
Hello and welcome @Nappz!
If you're still experiencing slow speeds after a tech visit, you've reached the right place for help.
Are these slow speeds occurring over a WiFi or wired connection?
Please PM us @CommunityHelps so that we can troubleshoot in full, run some diagnostics and check into the existing history of this issue that's logged on your account.
If you're not familiar with our PMing process, you can find instructions here.
Hello and welcome @nagasur!
I'd love to help you out with your question but I'm not sure what you mean by autotuning levels. I associate autotune with music.
Would you mind elaborating further? Thanks!