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Ignite Internet Gigabit - Slow Speeds

m3rked
I'm here a lot

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 4.200 7 38.983
2 855000000 256QAM 0.600 3 38.605
3 861000000 256QAM 1.000 4 38.605
4 579000000 256QAM 4.600 5 38.983
5 585000000 256QAM 4.900 6 38.605
6 849000000 256QAM 0.300 2 38.983
7 597000000 256QAM 3.600 8 40.366
8 603000000 256QAM 3.800 9 38.605
9 609000000 256QAM 3.300 10 38.983
10 615000000 256QAM 3.500 11 38.983
11 621000000 256QAM 3.400 12 38.983
12 633000000 256QAM 3.700 13 38.605
13 639000000 256QAM 3.100 14 38.983
14 645000000 256QAM 3.100 15 38.983
15 651000000 256QAM 2.700 16 38.605
16 657000000 256QAM 2.200 17 38.605
17 663000000 256QAM 2.200 18 38.983
18 669000000 256QAM 2.900 19 38.983
19 675000000 256QAM 3.200 20 38.983
20 681000000 256QAM 3.400 21 38.983
21 687000000 256QAM 4.300 22 38.983
22 693000000 256QAM 3.600 23 38.983
23 699000000 256QAM 4.500 24 38.983
24 705000000 256QAM 3.700 25 38.983
25 711000000 256QAM 4.000 26 38.983
26 717000000 256QAM 3.500 27 38.983
27 723000000 256QAM 3.100 28 38.983
28 825000000 256QAM 1.700 29 38.605
29 831000000 256QAM 0.800 30 38.983
30 837000000 256QAM 0.500 31 38.605
31 843000000 256QAM 0.100 32 38.605
32 279000000 256QAM -0.300 1 37.356
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 1.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 25300000 ATDMA - 64QAM 39.250 6 3200000
2 36996000 ATDMA - 64QAM 35.250 8 6400000
3 22100000 ATDMA - 64QAM 38.000 5 3200000
4 30596000 ATDMA - 64QAM 35.250 7 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

160 REPLIES 160

Re: Ignite Internet Gigabit - Slow Speeds

@TomSawyer10  what data rates are you seeing via ethernet and wifi, and, can you repost the signal levels as you have already done above? 

Re: Ignite Internet Gigabit - Slow Speeds

I just did a speedtest on my phone and laptop (via wifi and ethernet) and I got speeds of 37 mbps and 780 mbps, respectively. Before, I was seeing speeds of 5 and 100. I don't really know what is happening. It appears the signal is unstable. The internet might be good for an hour or two and then it gets super slow.

Above, I had a post of when the internet was bad, here is a post of the internet while it's good:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000QAM256-3.5001037.355
2591000000QAM2560.000738.983
3597000000QAM256-1.200838.605
4849000000QAM256-3.900237.355
5855000000QAM256-3.700337.355
6861000000QAM256-3.900437.636
7579000000QAM2560.500538.605
8585000000QAM2560.400638.605
9603000000QAM256-1.900937.636
10303000000QAM256-1.099138.983
11615000000QAM256-4.7991137.355
12621000000QAM256-4.5991237.636
13633000000QAM256-1.9001337.636
14639000000QAM256-1.0001438.605
15645000000QAM2560.0001538.605
16651000000QAM2560.4001638.605
17657000000QAM2561.0001738.983
18663000000QAM2561.2001838.983
19669000000QAM2561.2991938.983
20675000000QAM2561.7002038.605
21681000000QAM2562.2002140.366
22687000000QAM2561.7992238.983
23693000000QAM2562.0992338.983
24699000000QAM2561.5002438.983
25705000000QAM2561.5992538.983
26711000000QAM2561.2992638.983
27717000000QAM2560.7002738.605
28723000000QAM2560.4002838.983
29825000000QAM256-3.0002937.355
30831000000QAM256-3.4003037.636
31837000000QAM256-3.2003137.636
32843000000QAM256-3.9003237.355
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K290600000YESYESYES0.299999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13699600064QAM43.27046400000
22210000064QAM41.01013200000
33059600064QAM43.02036400000
42530000064QAM42.01023200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: Ignite Internet Gigabit - Slow Speeds

Hello !~

 

My name is Christian. I signed up with rogers in March.  for the Ignite tv internet bundle 1 Gbps.

worked amazingly like I mean google server on steroids fast.  then 2.5 weeks later it  just crashed. so badly. it was intermittent and the fastest speedtest I would run got back in between 120 mbps to 340 max. 

 

I called to get help and within their hours had someone come over and they swapped the modem out 😛 

again still broken and not working. 

 

after many calls and being on hold I finally got someone who understood after a few speed tests that this was not my issue and they needed to send an 'Experienced" tech. because apparently they have different levels of service provided to you when something is wrong....  the day they were supposed to show up. COVID hits hard and all personnel are not allowed to come fix my problem.  

 

I understand that completely. I call them to resolve this and there is nothing they can do. this persists with being on hold for 4 hrs about once a week for 6 months. and giving up after a hundred transfers and people who are trying to but unfortunately cannot speak English very well.  and are transferring me all over the matrix to someone who tells me they cannot help me. 

 

not my internet was semi working. when it wanted to, I don't blame rogers but I haven't been able to get help so I cancelled my services after they suspended it for no payment today.

 

I flat out told them to fix it or cancel it because I was not going to pay for a broken service. This I explained to them in April. now it's October and my problem is still the same. 

 

Now they are not completely heartless in this. I talked to billing explained everything and told them I was willing to make payments for what I received from them. I would not mind paying for the 150 mbs ignite bundle and not the 1Gbps ignite bundle.

 

to my amazement its pretty much the same price. they made an adjustment of 150 $ for a service I did not get for 7 months.

 

now I have no help no internet and am going to a new service provider. mostly because Rogers let me down. 

 

and the joy of being ripped off and charged for something I did not get. lovely. 

 

hopefully someone can enable google reviews so people can see how highway robbery works.

Re: Ignite Internet Gigabit - Slow Speeds

Hello, @OrokuSaki

 

Welcome to the Rogers CommunityForums.

 

We're really disappointed to hear about your experience with your Internet services. I can see how frustrating it was not being able to get the speeds you were paying for.

 

We'd hate to lose you as a customer over this matter. If you are willing we'd like to take a look at this for you. Please send a private message to @CommunityHelps so we can get started. Not familiar with our private messaging system? No worries, click here.

 

If you have already cancelled your service due to this issue then we'd like to thank you for your business and apologize for any inconvenience caused by the slow speeds.

 

RogersTony

 

 

Re: Ignite Internet Gigabit - Slow Speeds

os3rules
I plan to stick around

Hi Christian,

 

I have been having the EXACT same problem.  When first installed I was amazed at the speeds - up to 960 MB per sec - for the first few days.  Then - the whole thing when down the toilet.  The lat time I was able to get this kind of spped was November 2018.  Since then the best speed I can get is 350-400 MB on a good day.

 

I have brought this up with Rogers, both directly and through this forum.  They are perfectly happy to send out a tech (or a "second level" tech) to diagnose and repair the problem. 

 

They always seem to think that the problem is in my home.  I admit that I have a lot of devices and a larger than average home network, but, when i disconnect everything and connect my laptop directly into the modem I have the exact same problem.  (Conclusion - the home network is not the issue.)  Even when they connect their equipment into the modem they get the same results.

 

The techs have freely admitted that the infrastructure in my neighborhood is degraded and that is why my speed is so slow.  And that they are unwilling to fix it because it is such a big issue.  Ans "what do I want such fast speeds for anyway?"

 

Like you, I would be willing to go to a slower tier, but I would then loose the higher upload speed.  And, like you, the price difference is not really the issue.

 

Rogers should not be trying to sell something they are unable to provide.  Sure - the modem may be able to run at 1 gig speed, but if the rest of the infrastructure can't keep up, then what is the use?  I keep saying it's like they sell you a car that should get 100 miles per gallon and only gets 35 - on a good day.

 

Unfortunately, in my area there is no other provider than Rogers, so I'm stuck.

 

And with Rogers now adding additional services on top of the same infrastructure, my speed is just getting worse and worse.  My average download speed in April 2020 was 380.15 - last month (September) it was 343.26

 

 

Re: Ignite Internet Gigabit - Slow Speeds

JosephCoelho
I've been here awhile

I have Rogers ignite and I should have upgraded download speed but I'm still averaging 40-70 mbps

Re: Ignite Internet Gigabit - Slow Speeds

Hello @os3rules,

 

Thanks for sharing your experience. Sorry to hear it's been overall disappointing. Don't hesitate to let us know if there is anything else you'd like us to do to help!

 

 

Welcome to the Community @JosephCoelho!

 

Could you please elaborate on the nature of the problem you're experiencing?

 

If you could tell us more on how long it's been since you've noticed the issues or if it happens at speific times, as well as troubleshooting steps you've perforned so far, it'll be very useful.

 

Don't forget to run your speed test while connected via ethernet!

 

RogersMaude

Re: Ignite Internet Gigabit - Slow Speeds

os3rules
I plan to stick around

Hi @RogersMaude

 

Well, since you asked, how about you fix the problems that i have been describing for the past 2 years?  That would help a lot. 

 

Also - I wonder if anyone else has noticed, but the upload speed seems to have tanked for the Rogers Toronto server.  I have been running speed tests (speedtest.net) for ages and have always gotten really good upload speeds (notwithstanding my . download speeds).  Since 29 Sep 2020 the upload speed has been significantly slower, as low as 8 or 9 meg - averaging about 22 meg.  - I usually get over 30 meg. Note that this is ONLY on the Rogers Toronto server - all the others I have used report the usual speeds.  Wonder what is up?

 

Re: Ignite Internet Gigabit - Slow Speeds

Hey @os3rules

 

Feel free to reach out to us @CommunityHelps at your convenience, we'd be happy to assist with any service issues you may have.

 

Regarding the speed test server, are you referring to the Rogers Toronto server via Ookla's speedtest.net? 

 

@RogersAndy

Re: Ignite Internet Gigabit - Slow Speeds

Rising
I plan to stick around

I have noticed the exact same thing with the Rogers server when I do a speed test. I figured it was just mine.

Re: Ignite Internet Gigabit - Slow Speeds

Hi @Rising

 

Thank you for your post. 

 

Can you confirm that you are referring to the Toronto server? 

It would also be helpful if you could run a speed test using using this tool and share the results with us. 

 

Awaiting your reply. 

 

RogersRob

Re: Ignite Internet Gigabit - Slow Speeds

Rising
I plan to stick around

Yes I was talking about the Rogers Toronto server. 

When I try to click on your tool link it says" This site can not be reached".

Re: Ignite Internet Gigabit - Slow Speeds

os3rules
I plan to stick around

 

The problem with the upload speeds seem to have corrected itself.  I have been getting my usual upload speed for the past 3 days now.

 

Download speed is still a problem.  Today's average was 356.05 which is actually a little better than usual. (This is on a GigaByte  plan BTW).

Re: Ignite Internet Gigabit - Slow Speeds

Hi Everyone,

I have the Ignite Gigabit plan with Home phone and Ignite Tv. I also have a Deco P9 Mesh WiFi System. Before I switched to Ignite, the Modem/Router (CODA) was in my office where there is a Coax Cable. Now I have to put the Gateway in the concrete wiring closet / alarm / phone / breaker board room. Since then the wifi is rarely fully functioning (Never above 50 Mbps)  and the Powerline Ethernet is Never above 20 Mbps. I also have the modem in bridge mode so that my decos work, so for that reason the Tv boxes connect to the deco network and they work fine) Any help would be great!

Re: Ignite Internet Gigabit - Slow Speeds

Hello @TSACINFO 

 

Welcome to the Community and congrats on your first post!

 

Wi-Fi performance can vary depending on a few things: the device you’re using, the distance between the device and your router or mesh network, the Wi-Fi frequency your devices are connected to, and physical barriers like walls in your home and other construction materials.

 

It sounds like the Wi-Fi enabled device are too far from the wireless points. Often the best step is to position the router/mesh system closer to where you primarily want to connect inside the home and will usually result in improved speeds.

 

Sounds like the modem is not optimally positioned inside the home (concrete wiring closet). I’d be happy to help get you on the right track and relocate the modem to a more central location inside the residence.

 

Please send us a private message at @CommunityHelps when you get the chance. Our private messaging system is explained in this blog.


Looking forward & talk soon!

 

Best Regards,

RogersMike

Re: Ignite Internet Gigabit - Slow Speeds

Krooked
I'm here a lot

Hello

I have been having a internet speed issue with rogers for over 1.5yrs now since switching to the ignite services

I have the 1gb internet and everything in my house is hardwired and tested and all so good connections and speeds for 1gb..

I seem to only ever get if I'm lucky 400mb download and 14-20mb upload

I have modems replaced temporary lines run and still can not fix the issue with the speeds

I even gone as far as to buy a new network card 2.5gb PCIe network card and even also bridge the modem and bought a Asus ROG Rapture GT-AX11000 Router which did nothing to improve the speeds.

 

I have had over 15 techs ranging from basic techs to level 2 techs to senior techs come out and they still can not fix the issue with speeds.

I am running windows 10 Pro on a Asus Maximus Board with I7 2600K

I do not know how to pull the specs of the internet or network information to help provide more details

I at a point now I dont know what else to do and they also seem to think it is all fixed and normal

mean while I still on a temp line from the box on the street 1 house over

I heard of everything from bad modem to old cable wire to broken distribution cable on the street to a broken spigot at the box to my network cabling is no good to its my computer.

 

any help to would be great or ideas to what would cause me not getting full speeds on the ignite services, as before I switched I was on avg getting 800-900mb no issues on the same computer

 

 

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
23
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
24
25
26
27
28
29
30
31
32
33
 
Locked
Locked
Locked
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Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
693 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350 MHz
275600000
35.3 dB
35.8 dB
33.0 dB
33.0 dB
32.8 dB
35.4 dB
35.5 dB
35.4 dB
35.3 dB
35.2 dB
35.0 dB
35.1 dB
34.8 dB
34.5 dB
34.3 dB
33.8 dB
31.2 dB
32.5 dB
32.9 dB
33.5 dB
34.1 dB
34.7 dB
35.3 dB
35.1 dB
35.2 dB
35.1 dB
35.2 dB
35.2 dB
34.0 dB
33.7 dB
33.5 dB
33.3 dB
32.0 dB
NA
-4.7 dBmV
-5.9 dBmV
-6.0 dBmV
-5.8 dBmV
-6.4 dBmV
-4.6 dBmV
-4.2 dBmV
-4.4 dBmV
-4.3 dBmV
-4.5 dBmV
-4.3 dBmV
-4.5 dBmV
-5.2 dBmV
-5.6 dBmV
-6.1 dBmV
-6.3 dBmV
-7.2 dBmV
-7.3 dBmV
-7.1 dBmV
-6.4 dBmV
-5.8 dBmV
-5.2 dBmV
-4.4 dBmV
-4.6 dBmV
-4.1 dBmV
-4.3 dBmV
-4.2 dBmV
-4.4 dBmV
-4.6 dBmV
-4.6 dBmV
-4.8 dBmV
-5.1 dBmV
-4.6 dBmV
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM

 

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream
Channel Bonding Value
1
2
3
4
Locked
Locked
Locked
Locked
21 MHz
25 MHz
32 MHz
38 MHz
2560
5120
5120
5120
40.0 dBmV
41.5 dBmV
42.8 dBmV
43.5 dBmV
QAM
QAM
QAM
QAM
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA

 

Cable Modem

HW Version: 2.2
Vendor: Technicolor
BOOT Version: S1TC-3.49.18.14
Core Version: 1.0
Model: CGM4140COM
Product Type: XB6
Flash Part: 8192 MB
Download Version: Prod_18.3_d31 & Prod_18.3

Re: Ignite Internet Gigabit - Slow Speeds

os3rules
I plan to stick around

Hi Krooked,

 

I have been having the exact same problems, thought I didn't go quite as far trying to fix my home network.

 

Try removing everything from the modem and connecting only 1 system that can run 1 Gig speed (wired).  Do the speed test from that computer.  If the speed still stinks then the problem is not with your home network, it is external.

 

You could have Rogers test the "tap", which I believe is the local breakout box.   When they tested mine, they could not even get half the advertised speed, which was only about 10% over the speed I got in my home.  If it is the tap, good luck getting the problems fixed because the external network is the problem and not your home network.

 

 

Re: Ignite Internet Gigabit - Slow Speeds

I upgraded to gigabit internet. I have a Hiltron CODA-4582 modem and any computer or device I hook up wired is getting around 270mbps. I have tried my 2 year old desktop, my MacBook pro and my nephew brought his laptop over. All getting around the same speed. When I hookup Wifi
its around 700mbps. I have used different ethernet cable cat6,cat5E, had modem replaced, nothing makes a difference. Every device has gigabit port.

For the heck of it my friend gave me his Unifi access point. I hooked that up wired and shut wifi off from the modem. Everything that connects to the AP wifi is now getting around 270mbps. At my friends house the AP is getting 700+mbps

I'm lost, and have tried everything.
Anyone have any ideas.

Re: Ignite Internet Gigabit - Slow Speeds

Hey @kmicallef!

 

Welcome to the community!

 

Sorry to hear you're having issues with wired connectivity speeds on your home devices. I can appreciate wanting to see speeds closer to your plan and that certainly should be the case. To better assist in getting to the bottom of this I recommend following the troubleshooting steps laid out here.

 

Once done, feel free to update us with your results here :).

 

@RogersAndy

Re: Ignite Internet Gigabit - Slow Speeds

mbalakrishnan
I've been here awhile
I'm in the same boat as you are.. Exactly the same upgrade, service calls, tech responses.. Such a bs! On my old 300mb connection I used to get upto 500! Same tap, cables and end devices. I can't imagine how the would sell and upgrade to gig and downgrade the performance! Just wondering if had the issue fixed.

Re: Ignite Internet Gigabit - Slow Speeds

oshaka125
I've been around

You need to perform the speed test using this site internet speed test I was experiencing the same problem but when I used this site, it gave me accurate results. I performed the test over and over again and it gave the same result. So, I would recommend everyone to check their internet speed here because almost all other speed test tools aren’t that accurate.

Topic Stats