Ignite Internet Gigabit - Slow Speeds

[RogersTony]

Hello, @vocao

Welcome to the Rogers Community Forums! 😃

It certainly is strange that you are experience such a huge difference in speeds from Ethernet to Wi-Fi. Ethernet is definitely faster but from the results that you've provided, it seems like your devices are connecting to the 2.4GHz band and not the 5GHz band.

Do you know if you have Band Steering enabled on the Gateway? If yes, it can be difficult to determine which band you are connected to. For testing purposes, please disable Band Steering and connect to the Network designated -5G. You may need to edit the network name after disabling Band Steering.

Let us know if the speeds are still low via Wi-Fi after trying this.

RogersTony

[osh168]

I'm also on Gigabit connection, can't get above 200 Mbps on cat6 wired.

Can anyone of Rogers tech here tell me if anything's wrong with my connection ?

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	-1.300	10	38.983
2	849000000	256QAM	0.700	2	40.366
3	855000000	256QAM	0.800	3	40.946
4	861000000	256QAM	1.200	4	40.946
5	579000000	256QAM	-1.900	5	38.605
6	585000000	256QAM	-1.400	6	38.983
7	591000000	256QAM	-1.000	7	38.983
8	597000000	256QAM	-1.000	8	38.983
9	603000000	256QAM	-1.000	9	38.983
10	279000000	256QAM	-2.500	1	38.983
11	615000000	256QAM	-1.300	11	38.983
12	621000000	256QAM	-1.500	12	40.366
13	633000000	256QAM	-1.400	13	38.983
14	639000000	256QAM	-1.500	14	38.983
15	645000000	256QAM	-1.200	15	38.983
16	651000000	256QAM	-1.200	16	38.605
17	657000000	256QAM	-1.300	17	38.605
18	663000000	256QAM	-1.500	18	40.366
19	669000000	256QAM	-1.500	19	38.983
20	675000000	256QAM	-1.300	20	38.983
21	681000000	256QAM	-1.000	21	38.983
22	687000000	256QAM	-0.800	22	40.366
23	693000000	256QAM	-1.100	23	38.983
24	699000000	256QAM	-1.200	24	38.983
25	705000000	256QAM	-2.100	25	38.983
26	711000000	256QAM	-2.200	26	38.983
27	717000000	256QAM	-2.000	27	38.983
28	723000000	256QAM	-1.400	28	38.983
29	825000000	256QAM	0.500	29	40.366
30	831000000	256QAM	0.400	30	40.946
31	837000000	256QAM	0.300	31	40.946
32	843000000	256QAM	0.200	32	40.366

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-1.099998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	36.000	3	3200000
2	30596000	ATDMA - 64QAM	32.250	1	6400000
3	23700000	ATDMA - 64QAM	32.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Datalink]

@osh168 there's nothing that stands out as being an issue, however, your modem is using a DOCSIS 3.1 OFDM channel for the downstream data and the user interface doesn't present all of the data for that OFDM channel.  Call tech support and ask the Customer Service Rep to run a signal check on your modem.  Ask specifically if the OFDM channel parameters are within spec and what the QAM number is for the QAM channel.  It should be running at 1024.  

Also, have a look at the following Microsoft support page regarding the Windows TCP Receive Window Auto-tuning:

https://support.microsoft.com/en-ca/help/4494445/tcp-receive-auto-tuning-level-feature-in-windows

I had to set this to experimental recently to get the data rate for one pc back to where it should be.   Here's another user's results with this as well:

https://communityforums.rogers.com/t5/Internet/Slower-speeds-on-a-Windows-PC-other-devices-are-fine/...

I think that Windows 10 has been causing issues with this setting, so, its worth having a look at. 

Is your computer connected directly to the modem or does the data path run through any switches or house cabling?

Edit:  What Software (firmware) version is loaded on your modem, as indicated on the STATUS page of the modem?  That is displayed when you log into the modem. 

[osh168]

@Datalink my desktop computer is directly connected to the modem.

software version is 2.0.10.36T6

Thank you.

[Haniyounan]

Hi
i have 1gb home internet
but everytime i test the speed
i only get 60-90mbps download
and 15-19mbps upload
i even use Ethernet cable on my laptop but still same .

[Datalink]

@Haniyounan does your laptop have an ethernet port built in, or are you using a gigabit to USB 3 gigabit adapter to connect to the laptop?  

Do you have a desktop that you can test with?

Do you have the new Ignite TV service which uses an Arris or Technicolor modem as seen by the product sticker at the bottom of the modem, or, do you simply have the Ignite internet service which uses a black Hitron CGN3xxxx modem or white Hitron CODA-4582 modem where the modem model is found on the back of the modem on the product sticker?

[Haniyounan]

hi
yes my laptop have ethernet port built in.
and i check the speed test with my mobile and (PS4 wifi and cable) all same

[Datalink]

Ok, can you have a look at your modem to determine what model it is?  Are you running the new Ignite TV service?

Whats the highest download rate that you've seen with your laptop anywhere else?  Just wondering what that data rate might be.  To run high data rates with a laptop, you need a workstation or gaming type of laptop.  Anything else is really hit and miss unless you do your homework when buying the laptop.  

In order to test the modem data rates, you need to know just how fast that laptop can run.  If the laptop supports 900+ Mb/s, great.  If not, then its a problem when it comes to judging modem performance. 

As an example, we had an ultrabook at one point that wouldn't do anything over 200 Mb/s, over ethernet or wifi.  

[LeahMary]

Slow Internet speeds but when downloading from steam is fast

Hi,
I'm having a weird issue, lately my 1gb on CODA has been really slow on all my devices wired and wireless. Running multiple speed test through speedtest.net, fast.com, Roger's speedtest, and Rogers MyWifi app all show speeds under 20mbps from 900+mbps. Roger's in house techs came with a supervisor (3 techs) at the same time came out and using their laptops wired to my modem registering the same speeds as all my tests. They said maintenance will have to come out and look at the issue from Roger's side. Today I noticed something strange, I had a PC game that required a 35GB update and my internet maintained a 45MBps(300mbps) wired assuming it was fixed, speedtest still shows slow speeds. I attempted to download a large file from Microsoft download center but speeds are slow again. Tried the speedtest app on android phone connected to 5ghz next to the modem and speeds tested under 20mbps. Tried to download a game from steam and my speeds were all over the place but it peaks at 300+mbps but it's all over the place, when I try to stream on netflix, the video is locked at 1080p when tv used to stream 4k. Anyone see this before?

P.S all signal levels are in spec by Roger's standards. Modem's DOCSIS events reported some T3 errors and Modem and all CAT5 cables have been replaced

P.s.s I'm using an Asus RT-ac3200 triband with Qos off and CODA is bridged, but during testing, router was off and CODA reset back to factory.

[os3rules]

I have been having the same problems - my speedtest - and the speed tests of the Rogers techs who have been here - are way below what they should be (and what I am paying for).  They said there is a work order to fix their network but I think that is just lip service.

Just for grins try downloading the CLI version from speedtest.net.  This is a batch speedtest and I find

that is shows speeds way in excess of what you get from the windows version.  This just proves that speedtest itself is flawed and you don't know who to believe.