Ignite Internet Gigabit - Slow Speeds

[RogersTony]

Hello, @vocao

Welcome to the Rogers Community Forums! 😃

It certainly is strange that you are experience such a huge difference in speeds from Ethernet to Wi-Fi. Ethernet is definitely faster but from the results that you've provided, it seems like your devices are connecting to the 2.4GHz band and not the 5GHz band.

Do you know if you have Band Steering enabled on the Gateway? If yes, it can be difficult to determine which band you are connected to. For testing purposes, please disable Band Steering and connect to the Network designated -5G. You may need to edit the network name after disabling Band Steering.

Let us know if the speeds are still low via Wi-Fi after trying this.

RogersTony

[osh168]

I'm also on Gigabit connection, can't get above 200 Mbps on cat6 wired.

Can anyone of Rogers tech here tell me if anything's wrong with my connection ?

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	-1.300	10	38.983
2	849000000	256QAM	0.700	2	40.366
3	855000000	256QAM	0.800	3	40.946
4	861000000	256QAM	1.200	4	40.946
5	579000000	256QAM	-1.900	5	38.605
6	585000000	256QAM	-1.400	6	38.983
7	591000000	256QAM	-1.000	7	38.983
8	597000000	256QAM	-1.000	8	38.983
9	603000000	256QAM	-1.000	9	38.983
10	279000000	256QAM	-2.500	1	38.983
11	615000000	256QAM	-1.300	11	38.983
12	621000000	256QAM	-1.500	12	40.366
13	633000000	256QAM	-1.400	13	38.983
14	639000000	256QAM	-1.500	14	38.983
15	645000000	256QAM	-1.200	15	38.983
16	651000000	256QAM	-1.200	16	38.605
17	657000000	256QAM	-1.300	17	38.605
18	663000000	256QAM	-1.500	18	40.366
19	669000000	256QAM	-1.500	19	38.983
20	675000000	256QAM	-1.300	20	38.983
21	681000000	256QAM	-1.000	21	38.983
22	687000000	256QAM	-0.800	22	40.366
23	693000000	256QAM	-1.100	23	38.983
24	699000000	256QAM	-1.200	24	38.983
25	705000000	256QAM	-2.100	25	38.983
26	711000000	256QAM	-2.200	26	38.983
27	717000000	256QAM	-2.000	27	38.983
28	723000000	256QAM	-1.400	28	38.983
29	825000000	256QAM	0.500	29	40.366
30	831000000	256QAM	0.400	30	40.946
31	837000000	256QAM	0.300	31	40.946
32	843000000	256QAM	0.200	32	40.366

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-1.099998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	36.000	3	3200000
2	30596000	ATDMA - 64QAM	32.250	1	6400000
3	23700000	ATDMA - 64QAM	32.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Datalink]

@osh168 there's nothing that stands out as being an issue, however, your modem is using a DOCSIS 3.1 OFDM channel for the downstream data and the user interface doesn't present all of the data for that OFDM channel.  Call tech support and ask the Customer Service Rep to run a signal check on your modem.  Ask specifically if the OFDM channel parameters are within spec and what the QAM number is for the QAM channel.  It should be running at 1024.  

Also, have a look at the following Microsoft support page regarding the Windows TCP Receive Window Auto-tuning:

https://support.microsoft.com/en-ca/help/4494445/tcp-receive-auto-tuning-level-feature-in-windows

I had to set this to experimental recently to get the data rate for one pc back to where it should be.   Here's another user's results with this as well:

https://communityforums.rogers.com/t5/Internet/Slower-speeds-on-a-Windows-PC-other-devices-are-fine/...

I think that Windows 10 has been causing issues with this setting, so, its worth having a look at. 

Is your computer connected directly to the modem or does the data path run through any switches or house cabling?

Edit:  What Software (firmware) version is loaded on your modem, as indicated on the STATUS page of the modem?  That is displayed when you log into the modem. 

[osh168]

@Datalink my desktop computer is directly connected to the modem.

software version is 2.0.10.36T6

Thank you.