10-12-2019 01:27 PM - last edited on 10-15-2019 02:04 PM by RogersMoin
i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 591000000 | 256QAM | 4.200 | 7 | 38.983 |
2 | 855000000 | 256QAM | 0.600 | 3 | 38.605 |
3 | 861000000 | 256QAM | 1.000 | 4 | 38.605 |
4 | 579000000 | 256QAM | 4.600 | 5 | 38.983 |
5 | 585000000 | 256QAM | 4.900 | 6 | 38.605 |
6 | 849000000 | 256QAM | 0.300 | 2 | 38.983 |
7 | 597000000 | 256QAM | 3.600 | 8 | 40.366 |
8 | 603000000 | 256QAM | 3.800 | 9 | 38.605 |
9 | 609000000 | 256QAM | 3.300 | 10 | 38.983 |
10 | 615000000 | 256QAM | 3.500 | 11 | 38.983 |
11 | 621000000 | 256QAM | 3.400 | 12 | 38.983 |
12 | 633000000 | 256QAM | 3.700 | 13 | 38.605 |
13 | 639000000 | 256QAM | 3.100 | 14 | 38.983 |
14 | 645000000 | 256QAM | 3.100 | 15 | 38.983 |
15 | 651000000 | 256QAM | 2.700 | 16 | 38.605 |
16 | 657000000 | 256QAM | 2.200 | 17 | 38.605 |
17 | 663000000 | 256QAM | 2.200 | 18 | 38.983 |
18 | 669000000 | 256QAM | 2.900 | 19 | 38.983 |
19 | 675000000 | 256QAM | 3.200 | 20 | 38.983 |
20 | 681000000 | 256QAM | 3.400 | 21 | 38.983 |
21 | 687000000 | 256QAM | 4.300 | 22 | 38.983 |
22 | 693000000 | 256QAM | 3.600 | 23 | 38.983 |
23 | 699000000 | 256QAM | 4.500 | 24 | 38.983 |
24 | 705000000 | 256QAM | 3.700 | 25 | 38.983 |
25 | 711000000 | 256QAM | 4.000 | 26 | 38.983 |
26 | 717000000 | 256QAM | 3.500 | 27 | 38.983 |
27 | 723000000 | 256QAM | 3.100 | 28 | 38.983 |
28 | 825000000 | 256QAM | 1.700 | 29 | 38.605 |
29 | 831000000 | 256QAM | 0.800 | 30 | 38.983 |
30 | 837000000 | 256QAM | 0.500 | 31 | 38.605 |
31 | 843000000 | 256QAM | 0.100 | 32 | 38.605 |
32 | 279000000 | 256QAM | -0.300 | 1 | 37.356 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | 4K | 275600000 | YES | YES | YES | 1.500000 |
1 | NA | NA | NO | NO | NO | NA |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 25300000 | ATDMA - 64QAM | 39.250 | 6 | 3200000 |
2 | 36996000 | ATDMA - 64QAM | 35.250 | 8 | 6400000 |
3 | 22100000 | ATDMA - 64QAM | 38.000 | 5 | 3200000 |
4 | 30596000 | ATDMA - 64QAM | 35.250 | 7 | 6400000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
*Added Labels*
Solved! Solved! Go to Solution.
08-29-2020 05:30 PM
@TomSawyer10 what data rates are you seeing via ethernet and wifi, and, can you repost the signal levels as you have already done above?
08-29-2020 06:11 PM
I just did a speedtest on my phone and laptop (via wifi and ethernet) and I got speeds of 37 mbps and 780 mbps, respectively. Before, I was seeing speeds of 5 and 100. I don't really know what is happening. It appears the signal is unstable. The internet might be good for an hour or two and then it gets super slow.
Above, I had a post of when the internet was bad, here is a post of the internet while it's good:
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 609000000 | QAM256 | -3.500 | 10 | 37.355 |
2 | 591000000 | QAM256 | 0.000 | 7 | 38.983 |
3 | 597000000 | QAM256 | -1.200 | 8 | 38.605 |
4 | 849000000 | QAM256 | -3.900 | 2 | 37.355 |
5 | 855000000 | QAM256 | -3.700 | 3 | 37.355 |
6 | 861000000 | QAM256 | -3.900 | 4 | 37.636 |
7 | 579000000 | QAM256 | 0.500 | 5 | 38.605 |
8 | 585000000 | QAM256 | 0.400 | 6 | 38.605 |
9 | 603000000 | QAM256 | -1.900 | 9 | 37.636 |
10 | 303000000 | QAM256 | -1.099 | 1 | 38.983 |
11 | 615000000 | QAM256 | -4.799 | 11 | 37.355 |
12 | 621000000 | QAM256 | -4.599 | 12 | 37.636 |
13 | 633000000 | QAM256 | -1.900 | 13 | 37.636 |
14 | 639000000 | QAM256 | -1.000 | 14 | 38.605 |
15 | 645000000 | QAM256 | 0.000 | 15 | 38.605 |
16 | 651000000 | QAM256 | 0.400 | 16 | 38.605 |
17 | 657000000 | QAM256 | 1.000 | 17 | 38.983 |
18 | 663000000 | QAM256 | 1.200 | 18 | 38.983 |
19 | 669000000 | QAM256 | 1.299 | 19 | 38.983 |
20 | 675000000 | QAM256 | 1.700 | 20 | 38.605 |
21 | 681000000 | QAM256 | 2.200 | 21 | 40.366 |
22 | 687000000 | QAM256 | 1.799 | 22 | 38.983 |
23 | 693000000 | QAM256 | 2.099 | 23 | 38.983 |
24 | 699000000 | QAM256 | 1.500 | 24 | 38.983 |
25 | 705000000 | QAM256 | 1.599 | 25 | 38.983 |
26 | 711000000 | QAM256 | 1.299 | 26 | 38.983 |
27 | 717000000 | QAM256 | 0.700 | 27 | 38.605 |
28 | 723000000 | QAM256 | 0.400 | 28 | 38.983 |
29 | 825000000 | QAM256 | -3.000 | 29 | 37.355 |
30 | 831000000 | QAM256 | -3.400 | 30 | 37.636 |
31 | 837000000 | QAM256 | -3.200 | 31 | 37.636 |
32 | 843000000 | QAM256 | -3.900 | 32 | 37.355 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | 4K | 290600000 | YES | YES | YES | 0.299999 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 36996000 | 64QAM | 43.270 | 4 | 6400000 |
2 | 22100000 | 64QAM | 41.010 | 1 | 3200000 |
3 | 30596000 | 64QAM | 43.020 | 3 | 6400000 |
4 | 25300000 | 64QAM | 42.010 | 2 | 3200000 |
5 | 0 | QAM_NONE | - | --- | 1600000 |
6 | 0 | QAM_NONE | - | --- | 1600000 |
7 | 0 | QAM_NONE | - | --- | 1600000 |
8 | 0 | QAM_NONE | - | --- | 1600000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 2K |
1 | DISABLED | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 2K |
10-07-2020 12:05 PM - last edited on 10-07-2020 12:08 PM by RogersZia
Hello !~
My name is Christian. I signed up with rogers in March. for the Ignite tv internet bundle 1 Gbps.
worked amazingly like I mean google server on steroids fast. then 2.5 weeks later it just crashed. so badly. it was intermittent and the fastest speedtest I would run got back in between 120 mbps to 340 max.
I called to get help and within their hours had someone come over and they swapped the modem out 😛
again still broken and not working.
after many calls and being on hold I finally got someone who understood after a few speed tests that this was not my issue and they needed to send an 'Experienced" tech. because apparently they have different levels of service provided to you when something is wrong.... the day they were supposed to show up. COVID hits hard and all personnel are not allowed to come fix my problem.
I understand that completely. I call them to resolve this and there is nothing they can do. this persists with being on hold for 4 hrs about once a week for 6 months. and giving up after a hundred transfers and people who are trying to but unfortunately cannot speak English very well. and are transferring me all over the matrix to someone who tells me they cannot help me.
not my internet was semi working. when it wanted to, I don't blame rogers but I haven't been able to get help so I cancelled my services after they suspended it for no payment today.
I flat out told them to fix it or cancel it because I was not going to pay for a broken service. This I explained to them in April. now it's October and my problem is still the same.
Now they are not completely heartless in this. I talked to billing explained everything and told them I was willing to make payments for what I received from them. I would not mind paying for the 150 mbs ignite bundle and not the 1Gbps ignite bundle.
to my amazement its pretty much the same price. they made an adjustment of 150 $ for a service I did not get for 7 months.
now I have no help no internet and am going to a new service provider. mostly because Rogers let me down.
and the joy of being ripped off and charged for something I did not get. lovely.
hopefully someone can enable google reviews so people can see how highway robbery works.
10-08-2020 12:32 PM
Hello, @OrokuSaki
Welcome to the Rogers CommunityForums.
We're really disappointed to hear about your experience with your Internet services. I can see how frustrating it was not being able to get the speeds you were paying for.
We'd hate to lose you as a customer over this matter. If you are willing we'd like to take a look at this for you. Please send a private message to @CommunityHelps so we can get started. Not familiar with our private messaging system? No worries, click here.
If you have already cancelled your service due to this issue then we'd like to thank you for your business and apologize for any inconvenience caused by the slow speeds.
RogersTony
10-08-2020 08:17 PM
Hi Christian,
I have been having the EXACT same problem. When first installed I was amazed at the speeds - up to 960 MB per sec - for the first few days. Then - the whole thing when down the toilet. The lat time I was able to get this kind of spped was November 2018. Since then the best speed I can get is 350-400 MB on a good day.
I have brought this up with Rogers, both directly and through this forum. They are perfectly happy to send out a tech (or a "second level" tech) to diagnose and repair the problem.
They always seem to think that the problem is in my home. I admit that I have a lot of devices and a larger than average home network, but, when i disconnect everything and connect my laptop directly into the modem I have the exact same problem. (Conclusion - the home network is not the issue.) Even when they connect their equipment into the modem they get the same results.
The techs have freely admitted that the infrastructure in my neighborhood is degraded and that is why my speed is so slow. And that they are unwilling to fix it because it is such a big issue. Ans "what do I want such fast speeds for anyway?"
Like you, I would be willing to go to a slower tier, but I would then loose the higher upload speed. And, like you, the price difference is not really the issue.
Rogers should not be trying to sell something they are unable to provide. Sure - the modem may be able to run at 1 gig speed, but if the rest of the infrastructure can't keep up, then what is the use? I keep saying it's like they sell you a car that should get 100 miles per gallon and only gets 35 - on a good day.
Unfortunately, in my area there is no other provider than Rogers, so I'm stuck.
And with Rogers now adding additional services on top of the same infrastructure, my speed is just getting worse and worse. My average download speed in April 2020 was 380.15 - last month (September) it was 343.26
10-08-2020 08:43 PM - last edited on 10-08-2020 10:24 PM by RogersZia
I have Rogers ignite and I should have upgraded download speed but I'm still averaging 40-70 mbps
10-09-2020 09:18 PM
Hello @os3rules,
Thanks for sharing your experience. Sorry to hear it's been overall disappointing. Don't hesitate to let us know if there is anything else you'd like us to do to help!
Welcome to the Community @JosephCoelho!
Could you please elaborate on the nature of the problem you're experiencing?
If you could tell us more on how long it's been since you've noticed the issues or if it happens at speific times, as well as troubleshooting steps you've perforned so far, it'll be very useful.
Don't forget to run your speed test while connected via ethernet!
RogersMaude
10-13-2020 10:12 PM
Hi @RogersMaude
Well, since you asked, how about you fix the problems that i have been describing for the past 2 years? That would help a lot.
Also - I wonder if anyone else has noticed, but the upload speed seems to have tanked for the Rogers Toronto server. I have been running speed tests (speedtest.net) for ages and have always gotten really good upload speeds (notwithstanding my . download speeds). Since 29 Sep 2020 the upload speed has been significantly slower, as low as 8 or 9 meg - averaging about 22 meg. - I usually get over 30 meg. Note that this is ONLY on the Rogers Toronto server - all the others I have used report the usual speeds. Wonder what is up?
10-14-2020 10:00 PM
Hey @os3rules,
Feel free to reach out to us @CommunityHelps at your convenience, we'd be happy to assist with any service issues you may have.
Regarding the speed test server, are you referring to the Rogers Toronto server via Ookla's speedtest.net?
10-15-2020 05:44 AM
I have noticed the exact same thing with the Rogers server when I do a speed test. I figured it was just mine.
10-16-2020 08:55 AM
10-16-2020 06:36 PM
Yes I was talking about the Rogers Toronto server.
When I try to click on your tool link it says" This site can not be reached".
10-16-2020 08:17 PM
The problem with the upload speeds seem to have corrected itself. I have been getting my usual upload speed for the past 3 days now.
Download speed is still a problem. Today's average was 356.05 which is actually a little better than usual. (This is on a GigaByte plan BTW).
10-26-2020 10:17 AM - last edited on 10-26-2020 10:40 AM by RogersRob
Hi Everyone,
I have the Ignite Gigabit plan with Home phone and Ignite Tv. I also have a Deco P9 Mesh WiFi System. Before I switched to Ignite, the Modem/Router (CODA) was in my office where there is a Coax Cable. Now I have to put the Gateway in the concrete wiring closet / alarm / phone / breaker board room. Since then the wifi is rarely fully functioning (Never above 50 Mbps) and the Powerline Ethernet is Never above 20 Mbps. I also have the modem in bridge mode so that my decos work, so for that reason the Tv boxes connect to the deco network and they work fine) Any help would be great!
10-27-2020 09:53 AM
Hello @TSACINFO
Welcome to the Community and congrats on your first post!
Wi-Fi performance can vary depending on a few things: the device you’re using, the distance between the device and your router or mesh network, the Wi-Fi frequency your devices are connected to, and physical barriers like walls in your home and other construction materials.
It sounds like the Wi-Fi enabled device are too far from the wireless points. Often the best step is to position the router/mesh system closer to where you primarily want to connect inside the home and will usually result in improved speeds.
Sounds like the modem is not optimally positioned inside the home (concrete wiring closet). I’d be happy to help get you on the right track and relocate the modem to a more central location inside the residence.
Please send us a private message at @CommunityHelps when you get the chance. Our private messaging system is explained in this blog.
Looking forward & talk soon!
Best Regards,
RogersMike
10-27-2020 08:09 PM - edited 10-27-2020 08:18 PM
Hello
I have been having a internet speed issue with rogers for over 1.5yrs now since switching to the ignite services
I have the 1gb internet and everything in my house is hardwired and tested and all so good connections and speeds for 1gb..
I seem to only ever get if I'm lucky 400mb download and 14-20mb upload
I have modems replaced temporary lines run and still can not fix the issue with the speeds
I even gone as far as to buy a new network card 2.5gb PCIe network card and even also bridge the modem and bought a Asus ROG Rapture GT-AX11000 Router which did nothing to improve the speeds.
I have had over 15 techs ranging from basic techs to level 2 techs to senior techs come out and they still can not fix the issue with speeds.
I am running windows 10 Pro on a Asus Maximus Board with I7 2600K
I do not know how to pull the specs of the internet or network information to help provide more details
I at a point now I dont know what else to do and they also seem to think it is all fixed and normal
mean while I still on a temp line from the box on the street 1 house over
I heard of everything from bad modem to old cable wire to broken distribution cable on the street to a broken spigot at the box to my network cabling is no good to its my computer.
any help to would be great or ideas to what would cause me not getting full speeds on the ignite services, as before I switched I was on avg getting 800-900mb no issues on the same computer
IndexLock StatusFrequencySNRPower LevelModulation
Downstream | Channel Bonding Value | ||||||||||||||||||||||||||||||||
23 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | |
Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
693 MHz | 279 MHz | 849 MHz | 855 MHz | 861 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 633 MHz | 639 MHz | 645 MHz | 651 MHz | 657 MHz | 663 MHz | 669 MHz | 675 MHz | 681 MHz | 687 MHz | 699 MHz | 705 MHz | 711 MHz | 717 MHz | 723 MHz | 825 MHz | 831 MHz | 837 MHz | 843 MHz | 350 MHz | 275600000 |
35.3 dB | 35.8 dB | 33.0 dB | 33.0 dB | 32.8 dB | 35.4 dB | 35.5 dB | 35.4 dB | 35.3 dB | 35.2 dB | 35.0 dB | 35.1 dB | 34.8 dB | 34.5 dB | 34.3 dB | 33.8 dB | 31.2 dB | 32.5 dB | 32.9 dB | 33.5 dB | 34.1 dB | 34.7 dB | 35.3 dB | 35.1 dB | 35.2 dB | 35.1 dB | 35.2 dB | 35.2 dB | 34.0 dB | 33.7 dB | 33.5 dB | 33.3 dB | 32.0 dB | NA |
-4.7 dBmV | -5.9 dBmV | -6.0 dBmV | -5.8 dBmV | -6.4 dBmV | -4.6 dBmV | -4.2 dBmV | -4.4 dBmV | -4.3 dBmV | -4.5 dBmV | -4.3 dBmV | -4.5 dBmV | -5.2 dBmV | -5.6 dBmV | -6.1 dBmV | -6.3 dBmV | -7.2 dBmV | -7.3 dBmV | -7.1 dBmV | -6.4 dBmV | -5.8 dBmV | -5.2 dBmV | -4.4 dBmV | -4.6 dBmV | -4.1 dBmV | -4.3 dBmV | -4.2 dBmV | -4.4 dBmV | -4.6 dBmV | -4.6 dBmV | -4.8 dBmV | -5.1 dBmV | -4.6 dBmV | NA |
256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM | OFDM |
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream | Channel Bonding Value | ||
1 | 2 | 3 | 4 |
Locked | Locked | Locked | Locked |
21 MHz | 25 MHz | 32 MHz | 38 MHz |
2560 | 5120 | 5120 | 5120 |
40.0 dBmV | 41.5 dBmV | 42.8 dBmV | 43.5 dBmV |
QAM | QAM | QAM | QAM |
TDMA_AND_ATDMA | ATDMA | ATDMA | ATDMA |
Cable Modem
10-27-2020 08:31 PM
Hi Krooked,
I have been having the exact same problems, thought I didn't go quite as far trying to fix my home network.
Try removing everything from the modem and connecting only 1 system that can run 1 Gig speed (wired). Do the speed test from that computer. If the speed still stinks then the problem is not with your home network, it is external.
You could have Rogers test the "tap", which I believe is the local breakout box. When they tested mine, they could not even get half the advertised speed, which was only about 10% over the speed I got in my home. If it is the tap, good luck getting the problems fixed because the external network is the problem and not your home network.
12-21-2020 11:20 PM - edited 12-21-2020 11:44 PM
12-22-2020 11:22 PM
Hey @kmicallef!
Welcome to the community!
Sorry to hear you're having issues with wired connectivity speeds on your home devices. I can appreciate wanting to see speeds closer to your plan and that certainly should be the case. To better assist in getting to the bottom of this I recommend following the troubleshooting steps laid out here.
Once done, feel free to update us with your results here :).
12-28-2020 06:19 PM
01-08-2021 08:53 AM
You need to perform the speed test using this site internet speed test I was experiencing the same problem but when I used this site, it gave me accurate results. I performed the test over and over again and it gave the same result. So, I would recommend everyone to check their internet speed here because almost all other speed test tools aren’t that accurate.