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No more 12 month promos?

I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...

Promotional Mastercard

Hi joined Rogers in March and was provided with a promotional welcome gift - a $150 Mastercard. I was suppose to receive a Welcome email after 5 to 6 weeks with the activation code. I never received the email. Called Rogers. The customer service peop...

GinaV by I've been here awhile
  • 1412 Views
  • 2 replies
  • 0 likes

Resolved! Explain 2-year contract

I was new here in Canada when I got a Samsung S8 from Rogers. And the way I understood how the 2-year contract works is that I have to pay the phone + text, call, and data within those first 2 years. And then after the 2 years, I only have to pay for...

Cece3 by I've been here awhile
  • 10302 Views
  • 6 replies
  • 0 likes

Resolved! Can't View iPhone 13 Details on Rogers.com

For a company that sells internet services, this is shocking.  I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again.  All I am doing is trying to click on the "more det...

DDC by I've been around
  • 1020 Views
  • 1 replies
  • 0 likes

Resolved! Porting a Parked number from NumberBarn to Rogers

I have a local wireless number, currently with another carrier. It appears to be easily portable to Rogers. my problem is, I don’t want to use that number for several months, so am planning to park it with a service called “NumberBarn” until I am rea...

keithcathy by I've been around
  • 1934 Views
  • 1 replies
  • 0 likes

Resolved! When will the next iPhone Sales be?

My friend pays $18 month for their iPhone ``13. Said they got a deal at the beginning of April. I only see it for sale for $47/month... that's a huge price diff. I need a new phone but am I better off to wait if a new sale will happen this month?   *...

Campbell149 by I've been here awhile
  • 1088 Views
  • 1 replies
  • 0 likes

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've been here awhile
  • 1884 Views
  • 4 replies
  • 0 likes

Customer Service Nightmare

I'll start by saying that the retention agent I spoke to was great. He tried as best he could to fix the problem that I'm about to discuss. BUT, I called on 04/03 for an upgrade, my daughter dropped her phone, it's unusable. I was told there was an o...

pollyana by I've been here awhile
  • 1652 Views
  • 2 replies
  • 0 likes

Resolved! Can my promo be extended due to a temporary suspension?

I am out of the country for 4months and not using the internet for that period. Can my account be frozen for that period and extend the current plan for 4 months? For example, I will be out of the country on April 05 and return on July 05 of 2022. an...

Slowbreeze by I've been around
  • 2646 Views
  • 1 replies
  • 0 likes

Ignite 1Gig for 59.99

Beware of Rogers so called special offers from  email blasts. I was offered to switch to Ignite 1Gig with Smart Stream for 59.99 a month for 1 year along with Disney+ . So I switched only to find out that it's not 1Gig its 150 and no sir that package...

jimonator45 by I've been here awhile
  • 1212 Views
  • 1 replies
  • 0 likes

Are there no plans with 10gig data or less?

I've been looking to see if I can make my bill lower and changing my plan. (My phone has been 'paid off') but when I go to plans...the lowest is $85,- with 25gb + 15 bonus gb! I don't use that much. I know Canada has one of the most expensive data ch...

Nat by I've been here awhile
  • 1224 Views
  • 1 replies
  • 0 likes

Separate Internet Service for Tenant

I am renting my attic to a potential tenant I want to get installed a separate internet line( than the one I already have in my house) for the tenant that the tenant pays for.How do I do this and how much does it cost?   **Labels Added**        

Boomer57 by I've been around
  • 1638 Views
  • 1 replies
  • 0 likes

Latest Exclusive offer

So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping.   Pay $57 a month more for less services.  So tempting..how did i get so lucky??   *** Edited Labels ***

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rgabows by I'm here a lot
  • 1289 Views
  • 1 replies
  • 1 likes

Home Phone Disconnected After Updating Plan…

My mother’s promotion was about to expire last month, so she called Rogers asking if someone could help her to keep her existing services at a comparable rate.  After much back and forth, someone was able to assist and she was told that the only chan...

KSH4JMH by I've been here awhile
  • 2293 Views
  • 5 replies
  • 0 likes

Resolved! Bill After Wireless Service Cancellation

I cancelled my account with rogers and I need my final bill for business purposes. It's now been a few weeks and I'm still yet to see it. Where is it? And when will I receive it? My company can not do anything with my account until they see it, and a...

breannak4 by I've been around
  • 7135 Views
  • 9 replies
  • 0 likes

Resolved! Home Internet Overage Charges with No Usage Alerts

This is the second time it's happened to me so I wanted to throw it out here:    My March bill contained an overage charge because I apparently went 22GB over my limit. Fine, I rarely go over my limit but it's possible I did in that timeframe, so I p...

SPLB by I've been here awhile
  • 1606 Views
  • 1 replies
  • 0 likes

Changing Phone Number Thru MyRogers

If I change my phone number through MyRogers, is it FREE OF CHARGE even if they have the same area code?  FOR EXAMPLE, Toronto to Toronto ,  647xxxxxxx to 647xxxxxxx or 647xxxxxxx to 416xxxxxxx   *Added Labels*  

Greg2021 by I've been here awhile
  • 1900 Views
  • 2 replies
  • 0 likes