Rogers Home Phone Port-In Process
Just moved to Rogers and asked to have previous home phone # move over to Rogers phone service. Didn’t happen as yet. How long does it take? **Labels Added**
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Forum Posts
Question about Ordering a New Cell
I'm thinking of ordering a new cell off rogers.com so I can save the 50.00 setup fee, but I was wondering how soon I have before the new phone has to be online?I just want to make sure I know the proper way to transfer my old phone to the new one bef...
New Order for iPhone 14 Pro Max - Cancelled
Being an ex Rogers customers, I was reached out by Bring Back team and was offered Iphone 14 Pro max for a discounted price. While the order in place, it was confirmed that the warehouse had the new phones in stock and will be shipped in a week. But...
Disney plus
I have a 6 months promotion has anyone done this before. It hard to believe I can get 6 months free I’m looking into seeing what on Disney plus is it any good ***Edited Labels***
Resolved! Data offer
I got a data offer in my Rogers. 50gbs for $60.00 a month. Chat to Roger's rep for some details. He couldn't or wouldn't answer any of my questions. Wouldn't even be able to give me the offer? I'll pass as something doesn't smell right ***Edited La...
Resolved! New Cell Phone Pricing
I looking for a new cell phone. Roger's has the Samsung S23+ at $1402.00 on upfront edge, which means they want the phone back in 24 months. Outright it's $1927.00? Samsung has the phone on sale for $1399.99 Outright and $1599.99 after the sale? So R...
3 calls fron NTT
I have received three calls from NTT. First call went to voice mail. I wasn't interested.The next day they called back, and couldn't understand I wasn't interested. So the next day, yesterday, they called back. And insisted they had a deal for me. I ...
How do I determine my contract expiry date for my internet plan?
How do I determine my contract expiry date for my internet plan?
Getting a hold of a live person to cancel services
I have been trying to get a hold of someone at Rogers, for now, 3rd week, and each time I call, wait times have ranged from 2+ to 4 hours. I have never seen such horrid service. This is beyond ludicrous. They keep raising service fees but continue to...
Resolved! Weird Billing and multiple accounts at my name
I have an account with services, but when I put my information it sends me to an account with NO services. At the same time I get bills to my email from a second account that are infinite times higher that the one that I contracted.Every time I call ...
How to stop current plan
Hi,Currently I am outside of Canada so how can I stop my current mobile plan?Thanks! **Added Labels**
Resolved! Ignite Home Phone long distance charge for calls I didn’t make.
I was billed for 2 calls to Hungary which 100% were not made by anyone in our house (just my wife and I during Covid, no one else has been in our home at all, we don’t even know anyone in Hungary). Don’t see how it could be a misdial given the need ...
Online purchase failure
I was trying to purchase a new device and upgrade my existing plan online. After I had made the one time payment the page started to load, but it never stopped loading.I received no email confirmation and my debit was charged with the purchase amount...
Increase in rates notification
There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that. Is there a reason why this could not be noted again in December & ...
Refund for Cancelled Services
I cancelled my home phone, internet and TV services on November 26, 2022 due to my condo building going with a bulk package from Bell. I cancelled before the billing date so I am owed $56.81. I was told a cheque for this amount would be mailed to me ...
Need a manager to finally call me
I need a manger as promised to finally call me. xxxxxxxxxx (phone number removed by mod - keep personal info private). I have been told 4 times manager woukd call me. Still a manger has not called back.
Late charges
I have been trying to solve the $2.62 issue with Rogers, but it seems like 18 years of business relationship got to an end. The bill says, i should pay on November 10, which my bank release the money that day, but Rogers disagrees and charged me $2....
Double-billed for Internet & TV after Plan Change
I Wanted to change my service from ignite flex 10 (which was deprecated and was told you are increasing my charges anyhow) to popular. I would expect the billing to be a seamless transition but you double billed me for internet and TV. I tried to con...
Resolved! Data overuse changes in rogers 1gb plan
What are Data overuse changes in rogers 1gb plan ***EDITED LABELS***
Resolved! 5 hrs on hold just to be hung up on!
Wanted to know if this is common or if anyone else has experienced this. After being passed around a bit trying to resolve a billing issue I was hung up on instead of transfered. I had been on the phone for over about 5 hrs and had allready called tw...
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