Promotion
Got iphone for what was to 15 an month ends up i am charged 35 . Get run around. Get tired of fighting but 3 months later they are in for 15 again. Can I get this some how *Added Labels*
Account Support
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Forum Posts
Resolved! Everything cost too much in canada
We pay the highest internet fees and phone fees around the world! God forbid you travel. Then it’s $15 a day plus the rest of the they charge! It’s time to shut Rogers down!!! ***Edited Labels***
Plan downgrade in Rogers system after service outage was restored in July - now being charged extra
In 2017 I got the 10GB for $60 plan that the Big 3 were all offering, then added a package for an extra 5GB, visual voicemail etc. for a total of $65 per month pre-tax. In 2020 my account somehow got hacked and my phone number got ported out without ...
Voicemail AND Waybill Code
I have gone in to two different Rogers locations because I have no access to my voicemail. They say it is the last 4 digits of my number (which they kept asking me for repeatedly), but I still can't access my voicemail. It is very frustrating. I am...
"Restoration Efforts are Underway" Emails
How broadly is the area outage defined here? I've received 3 emails apologizing for outages that haven't existed in my area over the past couple of weeks. Mobile, Internet, and TV all fine, each time. I also checked to see if there's an opt-ou...
Hi speed internet service in my area
When you will provide decent high speed internet on my area? Our current service is on par with 1997 dial up.Area: Tamworth, Ontario *Added Labels*
Resolved! Text notifications of billing only available for Rogers/Fido network phones?
I think I already know the answer to this, but can somebody confirm that phone numbers not from the Rogers/fido network need not apply to receive text notifications for billing? I'm a fairly new ignite customer but wrote off the inability to "verif...
Resolved! How do you reach Rogers Management?
Joined Rogers 10 days ago. Cannot set up @rogers email due to some issue with getting back my old rogers address. I have 2 case numbers and no one ever responds. When I chat they say they are working on it. I want to call Rogers's Management but l...
Resolved! Temporary Suspend internet/TV/Home Phone
If I temporary suspend internet/Tv/home phone is my Rogers email account still active? *Added Labels*
Resolved! New subscribers
Tired of new customers getting better $ packages than existing customers. What about loyalty?? I’m going to ge a new customer to someone else. ***Edited Labels***
Stop spamming me about a bad modem.
For the love of god please stop emailing me that my modem is bad, then when I call in trying to get me to upgrade. I have asked before via a phone call, I have asked via email, now I am asking via this forum. Hello Trevor, We understand you may ...
Store Upsell Policy
So is it common practice for store employees to upsell the new lighting cables under the basis of “older cables will damage the battery”?I was at the west Edmonton mall branch recently to upgrade to an iphone 13 pro, while in the store the clerk proc...
Can I share all the data in my current plan with the second line?
I am planning on adding a second line to my rogers infinite plan. I currently have roughly 50 gb of data. When I click to add a second line, it gives me the option to select a plan with 10 extra gb of data. If I add this second line, will this mean t...
Door to Door client account specialist Validation
Looking for best way to validate a Rogers employee who requires an existing active mobile rogers account holder to provide two pieces of photo id via email (email is not the most secure due to no control over the route it takes, meaning its contents...
Billed for International Text
Hi all, I received in my June and July bill text messages made to US parties. The numbers which the Rogers agent told me were "225-xxx-2115" and "404-xxx-3320". The texts were made on June 2 from 8pm to 9pm (24 messages) and June 3 at 8:33am (2 messa...
Increase fees
Did anybody else’s bill go up regardless of having a contract? *** Edited labels ***
Free Disney+ Promotion if I already paid for a year of Disney+
I paid for an annual subscription of Disney+ in December of 2021, I just got an offer from Rogers for a free year. Is there a way to combine the offer with my current plan to extend it an extra year? For example, since I paid Disney+ directly for a f...
Resolved! Service set up fee
I upgrade my device on both lines at costco ( 2 lines same account) I was told that the service set up fee is waived. When I received my first bill, I had a charge of $50 for both device for service set up fee. I chat with customer service 2x and I w...
Artificial Intelligence
Get rid of artificial intelligence systemsLike the managementEvery AI system is NOT user friendlyBy the time we are done dealing with the system you have a VERY frustrated and irate customer on the line ***Edited Labels***
Canceling a number
For 22 months I have tried to cancel a phone number and no one had done it for me. Several phone calls to different CSR and still no satisfaction. So I was paying the bill for those 22 months to the tune of 1760.00, I am not pleased but it doesn’t st...
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