Resolved! Multiple Payments Made in Error
Hello, if I had an account in the amount of $500, and the transaction went through 2 times, can I get my $500 back to the card? ***Edited Labels***
Account Support
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Forum Posts
Resolved! crave gift card
I have a Crave Gift card I wish to use and downloaded it on my smart phone. I have an account now but cannot figure out how to access it on my Smart TV Ignite with Rogers. It automatically subscribes me on my Rogers account. I want to try the gift ca...
Horrible customer service
Worst customer service. Charged $25 for Thor, which I didn’t order or watch. Took over 2 hours in what is jokingly called customer service queues. Apparently this was ordered on the same day as my mother’s memorial, at a time that I was sitting in th...
Trying to remove old boxes from account
We have just changed to Rogers Ignite and have several older boxes that we own. We have spent HOURS on the phone with different people trying to get these serial numbers removed from our account so someone else can use them. Nobody seems to know ho...
Resolved! Stack TV
Stack TV has been available on Ignite TV and SmartStream for a while now but I can't find any information about the package on Rogers.com. The Stack TV channels have been available as conventional Flex Channels on Ignite TV since the beginning. How...
Resolved! Rogers changed my phone number without my consent
I have 2 phone numbers, A and B. I called Rogers support to change my number on B because someone was spoofing my number and calling random people. Despite me making clear to the service agent that I wanted to change B, they changed my phone number A...
how long does it take to troubleshoot a line?
I'm beyond frustrated right now and I'm calling for someone to help. I ported 2 lines to you guys, u guys messed one up and it's been 1 whole week where another carrier can't reach that line. All I hear is someone's working on it, oh it's been escala...
Billing
Has anyone else seen multiple charges for monthly service? Ie. billed 3 times in a month? Saw this on payment history in the app and looking for clarity. ***Edited Labels***
Customer service? Does Rogers know what that means?
I know why everyone gets anxiety even thinking about having to contact Rogers. So they make an error not actioning a request. It takes me hours and run around to get it resolved. At every stage got a response that they don’t have a process to communi...
Overcharge Billing Rogers Favorite
22 years with Rogers and it seems every time they renew my bundle and give me a deal to pay less they charge me more!!!!.HOURS UPON HOURS SPENR ON THE PHONE OR CHAT TO CORRECT THEIR DAYLIGHT ROBBERY. ***Edited Labels***
Neighbour refusing to allow Rogers to run aerial cable to my house
We are trying to become Rogers Ignite customers but our neighbour refuses to allow Rogers to access their property and the pole to run a cable to our house. Our neighbour has said that he needs to see a city by-law proving that he must provide access...
Old Rogers account on my credit report
Hello,I have been trying to get assistance regarding a Rogers account that is showing on my credit report. I have called numerous times and have spent countless hours trying to get help by calling customer service and I get disconnected EVERY time, p...
New Ignite TV set up issues
I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a s...
Resolved! Ignite TV - Temporary Suspension
I need to temporarily deactivate my Ignite bundle as I will be away. Who do I call and how to go about it ? Please provide contact tel numbers (ASAP) as I understand Ignite users have different contact help than Rogers digital users. Thanks in adva...
5G Plans
I’ve been with Rogers more than a decade. I seldom checked my bill and just paid. Lately I got a new 5G iPhone (from Apple Store) and found that the phone was still on LTE network. I called Rogers customer services (CS) and find out my plan is not 5G...
Data compensation for Hurricane Fiona
Hi, I was wondering if Rogers is giving data compensation for people who are affected by the hurricane. I have an Ontario and plan, but I’m currently living in Halifax, Nova Scotia. **Labels Added**
Flex Channel Changes
For the better part of the last week I've been trying to make changes to my Flex Channels - have been on 4 separate chats trying to resolve, the latest issue is that one of the agents put in a work order that's locking down the account - I was told 3...
Rogers problems
Here we go again, I signed on for a new Ignite package in August as my previous subscription was expiring at the end of August, I thought there was lots of time for rogers to get the new billing updated but when I got the first bill it was not right....
SIM Card Not Working
I just paid a new monthly plan on Phonebox but my sim card wont call, no data, nothing. i need some assistance because i have some urgent calls to make and some very sensitive documents to download. ***Edited Labels***
Worst services ever from Rogers Win Back team
I signed up an iPhone 13 Pro Max with VirginPlus about a month ago. A week later, I received a call from Rogers Win Back team. They offered me the same phone with a cheaper price. The agent told me to return the phone back to VirginPlus and Rogers wo...
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