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Resolved! iPhone Hardware Upgrade - Negative Experience

I preordered an iPhone 11 pro from Rogers and received it a week ago. The phone does NOT work upon arrival since it cannot connect to the Rogers network. Rogers asked me to return the device and as they have received my returned device, I found I am ...

FadedGreen by I've been around
  • 1310 Views
  • 1 replies
  • 0 likes

Resolved! Upcoming Move and Sales/Followup calls

I received a call today that came up on my phone as Savi-Rogers. She knew about my upcoming move and the address I was moving to and offered me a good deal on an internet package through Rogers. Is this legitimate?  

alatrael by I've been around
  • 1479 Views
  • 1 replies
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Resolved! Stellar Customer Service

Just a shout out to Rogers customer service. Over 10 years with Rogers, had to call another company customer service for a possible services switcheroo. Try that yourself and you won't take Rogers customer service reps for granted again.     ***Added...

pitaru by I've been around
  • 1297 Views
  • 1 replies
  • 1 likes

Resolved! Confusing Cellular Plan Choices

I have the "share everything" Legacy Premium plan with 2GB of data, 2 iPhones and 2 iPads. Pretty Simple!  One phone is at $90/mo and the other is $65/mo.   ie. Talk - Unlimited Canada-wide Calling;  Text - Unlimited CanadaWide Sent & Received Text, ...

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User14 by I'm a trusted contributor
  • 11054 Views
  • 9 replies
  • 0 likes

Resolved! Phones arriving separately??

Last saturday I ordered 3 iPhone XR and 2 of them arrived on wednesday and the last one hasnt been seen.. The two that have already arrived are black and the one yet to be seen is red. Is this a common issue or what??       ***Edited Labels***

cheemaa by I've been around
  • 1210 Views
  • 1 replies
  • 0 likes

Resolved! Additional Lines Discounts on Infinite Plan

Why can't I get this, phoned in billing support for 1 hr and she had codes apply but said my lines are to new.. I just switched to infinite plan last month and u say I can't get this. Like     ***Added Labels***

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cafekief by I'm an enthusiast
  • 1853 Views
  • 1 replies
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Resolved! Billed for Several Months After Cancellation

Hello,In Dec 2018 I cancelled my Rogers services after selling a property. Rogers did not effectively cancel the service, and kept billing and only sending paper bills to the old address, so I never received them.Rogers sent the account to a collecti...

Jm43 by I've been around
  • 1518 Views
  • 1 replies
  • 0 likes

Resolved! TV/Internet/Homephone bundle vs. Internet + Homephone

Were coming to the end of a 3 year bundle and wanted to drop TV. We seriously dont watch it anymore.   We’ve been offered a new tv/inet/hphone bundle which is $4/month more than if we get unbundled internet + homephone only.   $4 doesn't sound like m...

BFlow by I plan to stick around
  • 2049 Views
  • 3 replies
  • 0 likes

Resolved! Need Help | Deactivating VoiceMail service

HI,  Can anybody help me with instructions to deactivate voicemail service, I don't want to go on a 2 hours long waiting period on call with customer service. I am using Pixel 3 XL device.  Thanks in Advance.

Mohsin1122 by I've been around
  • 1442 Views
  • 1 replies
  • 0 likes

Resolved! Receiving message "Joined not yet sharing" on Infinite Plan

I just switched the family to a shared infinite 10 plan.  data access works on all 4 phones, but one of the phones shows up as 'joined not yet sharing' when I try to set up the data usage alerts or set to SD, the usage bar doesn't show, either does t...

xx20 by I've been around
  • 1328 Views
  • 1 replies
  • 0 likes

Resolved! MMS Messages - Picture & Video Msgs 50 cents each

  I was charged 50 cents per MMS messages - picture & video messages.  I can't find these extra charges, over and above texting plan, outlined on the Rogers website.   Where can I find this information?   Thanks in advance.     ***Added Labels***

falcios by I'm a senior enthusiast
  • 2208 Views
  • 1 replies
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Resolved! Billing day

What day of the month do the internet Bill's get sent out   *Added Labels*

Resolved! Infinite plan data sharing

I now have two numbers under my name and I am subscribing separate plans for these two numbers. If I change my plan of one number to infinite plan, can my other number share the unlimited data?       ***Edited Labels***

AM0611 by I've been around
  • 2853 Views
  • 1 replies
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Resolved! MyRogers account issue

when I tried to buy new smartphone with plan for new registration to rogers, I set the password and finally have an account to login. however, I canceled buying cellphone, I remained my account. after then I re-decide to buy and use same email, I can...

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MSRyu by I've been around
  • 2221 Views
  • 1 replies
  • 0 likes

Resolved! Single or Double name for holder of a Rogers Account?

Hello.    This is an esoteric question regarding the naming convention used for a Rogers Account. I suspect that the system can only handle one name as the Account Holder, not two.   Let’s say a couple called Don Smith and Jane White open a Rogers ac...

User14 by I'm a trusted contributor
  • 3319 Views
  • 2 replies
  • 0 likes