Can't View Bills Online
Hi, I cannot view my bills on line and also cannot access rogers.com emails. pls help. *Added Labels*
Forum Posts
Resolved! Is Connected for Success a one-time, two year deal?
Or all you need is to renew annually?
Resolved! Business blocking certain providers
Hello I have a work phone from Rogers and recently stopped receiving texts messages from a certain provider. Being a business phone could my company block out incoming texts from providers, I am still able to send texts but dont receive them ***A...
Name Display Not Working On Incoming Calls
When I receive incoming calls, there is never a name showing up unless they are already in my contacts. I see a phone number and the city they are calling from. Why no names anymore? ***Edited Labels***
Connected for Success - What TV Package is Available?
Hello! Was talking to someone last week, about "Connected For Success", and asked about TV packages. He said there is one available, but I forgot which he said. Can anyone tell me what it is? ***Edited Labels***
Resolved! Proof of purchase
Ayear ago I got an Iphone for my wife, she tried to restored it but in the process she forgot email and password to . I callreactivated. I call apple and they said that I need the proof of purchase to get help from them. Has been a month and a half s...
Rogers not honouring Special Upgrade Offer.
My package is coming to an end and if I want to keep it the price will rise significantly. I was told by a Rogers representative that they're basically trying to get everyone over to ignite. Fine. As long as it's not too expensive. So when I sign in ...
MyRogers Username Concern
I just had an email that said it was from Rogers that originated from a system in California with a scan of validity somewhere from Germany. My suspicions were high!The gist of the email was that my Rogers assigned account name should be changed to ...
Paying monthly modem rentals for 5 years
I have been the rogers customer since Fall 2016. Since then, I have been paying modem rental every month! It's been 5 years and every month $10!! If Rogers modem costs $250 to purchase, shouldn't be the monthly rental waved after 24 months for any lo...
Infinite Plan - Data overages?
So dashboard says we're on an Infinite plan, but now they're trying to charge us for extra data. What gives? *Added Labels*
Smart Home Monitoring Security Contract and Moving
Hello,I’m less than 1 year into a 2 year contract for my home security and I’ll be moving in 3 weeks. Services are not available in my new area. Will they allow me to cancel or can I use the home monitoring services with another internet provider?Tha...
Why does my Rogers account show the amount owed for my next invoice, but invoice is unavailable
Hi, I always get my invoices around the 27th/28th of the month. The invoice date is the 24th. My last payment was on July 8th for the June 24th invoice. When I log into my rogers account I can see the balance for the invoice that would be for Ju...
Resolved! Returning phone with tempered glass
i recently upgrade my phone to samsung s21 last friday and i think i want to change it to samsung s21 ultra but it already have a tempered glass on it and cover case can i still return the phone?
What number do you call for Ignite TV billing questions
Good daySo I moved my Rogers TV and Home Internet to Rogers Ignite a few weeks agoMy bill has arrived and there is a line item that says `Cable Balance Transfer` So I called the Rogers 1 number as I have for years trying to find out what this charge ...
Internet Modem Stolen at Doorstep on Delivery
I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...
Resolved! Charged twice for phone upgrade via Rogers Direct
Hi. I recently (June 2nd) upgraded my phone through the Rogers preferred program (corporate discount program) with Rogers Direct (online ordering portal for Rogers preferred program). I chose to pay for the phone upfront through the Rogers direct por...
Rogers Ignite Internet Pricing
Why we have pay such a high price for the internet service, please bring it down to affordable price ***Edited Labels***
SMS issues
I have been having an ongoing issue with sms on my phone, it is definitely a network issue as I have tried several phones and every one had the same exact issue including a brand new phone. I can send messages to anyone ex. contacts, and non contacts...
Resolved! Possible 'Unreturned Equipment Charges' Due To Shipping Delay
I phoned Rogers to ask how I can return my Rogers equipment of Ignite wifi modem and tv box and he told me to ship it with the email instructions he then gave me which has free shipping and he then told me to wait until June30 to receive in my mailbo...
Certain Plans Not Available When Doing Hardware Upgrades Online
Makes no sense to me to constantly ask a customer to upgrade online to receive no activation fees when not all the plans are online seems to me rogers doesn't want people purchasing cheaper plans when that's all they need can we fix website to show a...
