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Forum Posts

Does Rogers match competitor's plan prices?

I was looking at Shaw Mobile's plans today, and they're so much cheaper than Rogers. $45/month for 25GB of data, with 2GB for their Nationwide network (ie. roaming within Canada). Rogers' closest plan is only 20GB of data for $85/month which includes...

brilang by I've been here awhile
  • 2713 Views
  • 1 replies
  • 0 likes

wireless plans for healthcare workers in ON?

I don't qualify for EPP with my employer, but many years ago there was a plan specific for healthcare workers in Ontario.  Does that still exist and how can I go about getting myself back onto that plan?      **Labels Added**

allant by I've been here awhile
  • 2326 Views
  • 1 replies
  • 0 likes

Speed Pass with Rogers Infinite Plans

Hi I bought a Samsung s20 Ultra few months back, my phone plan was 10 gb and unlimited data at reduced speeds after that, on my account rogers is automatically adding speed pass without my knowledge, I complained every month to the customer care even...

Vinay9676 by I've been around
  • 6524 Views
  • 1 replies
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Delay in Home Phone Number Change

Very bad customer service. My Rogers landline number is being used fraudently by a debtor on the run. On the 14 July I reported this and was given a new number. Wonderful!! Except I'm still waiting for my number to be changed over.Thinking of going t...

Sherry53 by I've been here awhile
  • 1656 Views
  • 2 replies
  • 0 likes

Digital TV Promotions for Premier Package

Hi, I want to know if there's a available deal/promo I can apply to if I want to upgrade from Popular TV to Premier TV (digital TV)?I currently have Popular Digital TV and Ignite Internet 150. At least for a few months until the technician install fo...

ReneHache by I plan to stick around
  • 1953 Views
  • 1 replies
  • 0 likes

Resolved! Bonus Data Added Without My Authorization?

Hello.My current plan is a Corp plan that allows for 5 GB per month. I am 10 days into my cycle and suddenly I’ve gained an additional 5 GB of data ( total 10gb).Is this some temp bonus or did someone make some unauthorized changes? Haven’t received ...

Resolved! Made changes in the app but billing never changed

April 23rd I made changes in the app that showed my bill would be halved. 1 month later nothing changed, tried again and same result. I called in and they had to do it themselves. How do I get paid back the difference for the bill I was expecting?   ...

Neale by I've been around
  • 1446 Views
  • 1 replies
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Resolved! Self-Install Ignite TV service

I have to wait 3 months for an ignite upgrade???   Okay so here’s the situation: I have been a rogers customer for 2 years and my original bundle discount ended ( and my bill went up $107 a month , so I called up after getting the hike and spoke with...

gord123456 by I've been here awhile
  • 4028 Views
  • 7 replies
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Resolved! IPad Pro 11 inch

I am wanting to know which version the iPad Pro is that is being sold1 gen or 2nd genThanks

wix1 by I've been here awhile
  • 1482 Views
  • 2 replies
  • 0 likes

Adding Internet to Digital TV?

My girlfriend's parents do not currently have internet, they only have a OLD tv package which they refuse to give up. Due to the pandemic, it is getting increasingly difficult for them to keep in touch with family, so I bought them a tablet for famil...

leeg84 by I'm here a lot
  • 1782 Views
  • 2 replies
  • 0 likes

Digital Internet/TV and moving

Hello,   I have digital internet/cable in my house. It works just fine. I'm moving and the call center person said Rogers can't move digital services because it requires a tech to come in the house (and they won't because of COVID). The call center p...

batch82 by I've been here awhile
  • 2587 Views
  • 3 replies
  • 1 likes

Resolved! Data overage consent for Rocket Hub?

  Apparently there was a change in the CRTC Wireless Code and now mobile users have to consent to increases in data usage and charges. Unfortunately this seems to apply to Rocket Hub users as well because I've had to call support two times now to rem...

Dastrum by I plan to stick around
  • 16465 Views
  • 57 replies
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Resolved! Purchasing a Tablet

Want to purchase tablet. I want to talk to someone about buying a tablet       ***Edited Labels***

Resolved! How Can I Cancel Home Phone Service?

How do I cancel a home phone to which I have never used, but yet my account is being charged almost $15 every month.It's worst enough to see a monthly billing of over $300, my car payment and insurance doesn't even come close to that amount.     **La...

Aileenc by I've been here awhile
  • 3754 Views
  • 3 replies
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Resolved! Cable & Internet Account Reactivation

I'm looking to reconnect cable and internet at a home that has previously disconnected but has your set up. Is this something you're able to do without coming to the home?     ***Added Labels***

Kbarnett81 by I've been around
  • 2016 Views
  • 1 replies
  • 0 likes

Resolved! $1000 Bill on an account canceled months ago.

Been in queue to talk with someone for a couple hours about Rogers emailing me, phoning me and mailing me about a service that was cancelled a forever ago. I don't plan on paying the bill as it is charging me money for monthly for a phone plan that d...

Lyim by I've been here awhile
  • 2337 Views
  • 2 replies
  • 0 likes

Resolved! Can't change Internet Plan through MyRogers, as I can't see it.

I've been over charged by about $70 this month, I'm assuming the plan that I have ended. I need to change the plan as the same one I have is now listed with the old price (Ignite -500) for $104.99. Every time I fo to the account as instructed I can't...

dh22 by I've been around
  • 1809 Views
  • 1 replies
  • 0 likes