cancel
Showing results for 
Search instead for 
Did you mean: 

Chat transcript?!?

Mariamtl
I've been around

Hello!

Yesterday I had a lengthy and very important chat with a Rogers representative. I’ve clicked to have a chat transcript and nothing was sent to me. I’ve looked in EVERY mailbox of mine including Junk/Spam. If I call customer service, can they provide me with the entire transcript? 

 

**Labels Added**

 

 

1 REPLY 1

Re: Chat transcript?!?

57
Resident Expert
Resident Expert

Yeah, this was discussed in the following thread:

 

https://communityforums.rogers.com/t5/Account-Support/Copy-of-Live-Chat-Support-Transcript/m-p/49715...

 

I'm not sure if this affects everyone, or just some people.  I always now make a copy of the chat before closing (highlight/copy).  You should be able to contact Rogers to see if they can send you the transcript, but who knows if there will be the same issue with it getting lost:

 

https://www.rogers.com/contact 

Topic Stats
  • 1 reply
  • 2280 views
  • 0 Likes
  • 2 in conversation