03-11-2022 10:38 AM - last edited on 03-11-2022 10:52 AM by RogersYasmine
I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the exact date yet.
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03-12-2022 10:50 AM
Greetings @Seininya, I hope you are doing well! Thanks for your post! 🙂
In answer to your question, it is best to give at least one business day's notice if needing to restore your suspended services early.
I do also want to mention that if the restoral date happens to be before the 2-month minimum period required for a temporary suspension, you'll have to pay a one-time Early Return Fee of $49.99 plus taxes. This charge will appear on the next invoice following the restoral. Again, this only applies if you request the restoral to occur in under the 2-month minimum period. Otherwise, no charges will apply.
I hope this helps!
RogersYasmine
03-12-2022 10:50 AM
Greetings @Seininya, I hope you are doing well! Thanks for your post! 🙂
In answer to your question, it is best to give at least one business day's notice if needing to restore your suspended services early.
I do also want to mention that if the restoral date happens to be before the 2-month minimum period required for a temporary suspension, you'll have to pay a one-time Early Return Fee of $49.99 plus taxes. This charge will appear on the next invoice following the restoral. Again, this only applies if you request the restoral to occur in under the 2-month minimum period. Otherwise, no charges will apply.
I hope this helps!
RogersYasmine
11-18-2022 03:53 PM
11-19-2022 04:18 PM
Hello, @Roussel98
Welcome to the Rogers Community Forums!
We can certainly help you get in touch with the right team to assist you. If you have lost service due to a billing issue please click here to find the contact details of the correct team to get your services restored.
I hope this helps!
RogersTony