11-12-2022
09:38 AM
- last edited on
11-12-2022
09:54 AM
by
RogersYasmine
11-13-2022 09:38 AM
Greetings @Variable!
Do you have Rogers Smart Home Monitoring or are you using a third-party system at home?
A temporary suspension does require that you suspend both your Internet and TV.
If you have a centrally monitored alarm system with another provider (e.g. ADT, etc.) that requires a phone line connection between the alarm system and the monitoring station, your monitored alarm system will continue to function normally during your suspension. However, if you have a monitored alarm system that requires an Internet connection between it and the monitoring station, it may not function normally during your suspension. Please confirm with your alarm service provider what connection is required to ensure the normal functionality of your monitoring system.
If your home monitoring system requires Internet, you may want to reconsider suspending your services in order to keep your alarm system functioning normally
Regards,
RogersCorey
11-13-2022 10:43 AM
I believe I'd mentioned I need internet but yes, I do have camera's etc. running off the Internet so I'd like to keep that functioning but put the TV portion on hold. Is that do-able...?
11-14-2022 10:38 AM
No, a temporary suspension does require that you suspend both your Internet and TV.
Regards,
RogersCorey