I paid for an annual subscription of Disney+ in December of 2021, I just got an offer from Rogers for a free year. Is there a way to combine the offer with my current plan to extend it an extra year? For example, since I paid Disney+ directly for a f...
I upgrade my device on both lines at costco ( 2 lines same account) I was told that the service set up fee is waived. When I received my first bill, I had a charge of $50 for both device for service set up fee. I chat with customer service 2x and I w...
Get rid of artificial intelligence systemsLike the managementEvery AI system is NOT user friendlyBy the time we are done dealing with the system you have a VERY frustrated and irate customer on the line ***Edited Labels***
For 22 months I have tried to cancel a phone number and no one had done it for me. Several phone calls to different CSR and still no satisfaction. So I was paying the bill for those 22 months to the tune of 1760.00, I am not pleased but it doesn’t st...
I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...
We are being charged for international texts we did not send. *** Edited Labels ***
I was in the US when the outage occurred, paying an extra 12 bucks a day. Yea, I get the 5 day credit, but that doesn't help with the extra 12 dollars. Tried to talk to customer service, an they said that since I sent a couple texts (thanks to the ...
I have been a loyal Rogers customer for around 6 years now. 2 years ago, I was sold a tablet, a samsung galaxy Tab E, which was added as a 'second line' to my 'family share-everything plan', for running my small business from a different phone num...
I am renting a new place for four weeks where there is a working Rogers modem (Easy Connect) available with an Active status and connected to the Rogers network. The previous owner of the modem is no longer interested in using it, and we would like t...
On July 3rd, I received an email that an Iphone has been added to your plan. The purchase was from Yorkdale Toronto store while I was 50 km away doing groceries. I called the customer care immediately and filed a complaint. They told fraud department...
Hi, I and my relative had two internet accounts for two different addresses under his name. We've been trying to separate them, so each one of us can keep the service and have their own completely independent account. After the first call to the cust...
no internet and no phone service with rogers we roaming international.. any idea why? ** Edited Labels ***
I'd like to add my wife to our rogers internet account so she can deal with matters while i'm out of the country. How do i go about that? can it be done online in rogers.com? ***Edited Labels***
Overcharging is a big issue I regret the day I switch over to Roger my life has been a living nightmare they overcharge me for absolutely everything they even make up fake charges I have been with them for two years my total is 23 thousand dollars I ...
I am a new customer and so far the service is a 2 out of 10. All I want to do is add channels and no one can help me.....first call I waited 20 minutes and then got hung up on.....then my second person has now transferred me somewhere else and 15 min...
Hi! Do I get extra charges if I decided to change my phone plan?
Hi. I've just switched my elderly mother over to paperless billing. Along with that I downloaded the Roger's app and set up her account.When I logged into the new account, i was greeted with my father's name. My father passed away 11 years ago.My mot...
It has not even been a month since i have switched my services to Rogers and I am already regretting it ***Edited Labels***
I have been on the phone for ONE HOUR! Worst customer service ever!! I am being double billed for legacy and ignite internet services because for the last 3-4 months I have been given mixed messaging about which internet products are compatible with ...
Hi, I have 802.11ac machines using IGNITE INTERNET 150-UNLIMITED and Citron CGN3 modem. The modem my family are using is legacy technology, so I would like to upgrade modem to newer one, if it supports 802.11ac. If we can upgrade, how much cost is it...
