Resolved! Contact Us | Help & Support | Rogers
Is there a support phone number for ignite *Added Labels*
Account Support
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Rogers Community Forums
- Forums
- Account, MyRogers & Apps Support
- Account Support
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe to RSS Feed
- Threaded format
- Linear Format
- Sort by Topic Start Date
Forum Posts
Confusion with Payment Due Date
My bill due says 1/27/2022 and Rogers sent a reminder claiming payment is due 1/12/22. Why? **Labels Added**
Internet Upgrade to 1 Gig Without Ignite Wifi or Hub?
Lots of questions, and any help would be appreciated, since I tried telephone to Rogers (Jan 7 2022 a 3 hour wait in cue is required I will not wait 3 hour. And I waited 1 hour for a text chat and still did not resolve this . As you see from the test...
Ignite Flex 10 package - not getting all the TOTAL Channels
helloI have had Ignite Flex 10 for a few months nowI understand the process of Flex Channel exchangeHowever after looking at https://www.rogers.com/web/consumer/ignite-bundles/channels and looking at the TOTAL channels for Flex 10listed channels that...
Resolved! Hollywood Suite
Rogers gives us Hollywood Suite free for a few weeks (which is great) So I decide to order it and so far have been on hold for an hour trying to reach an agent to order the freaking channel! Does anyone know if it is possible to order it using my rog...
Any benefit at the end of wireless term?
Hi! My plan with device will finish in a few months, I'd to know if there's any benefit renewing my plan (with another device) at the end of my contract? **Labels Added**
Account loyalty
Is it normal to be loyal to company over 35years tenure and pay $300/MTH AND FOR THEM TO TELL YOU YOUR not a valued customer and tell you that you will not be getting any sort of loyalty discount to upgrade your service from legacy to ignite but if y...
Cancelled TV Service Showing Active on MyRogers.
I recently switched providers and had everything cancelled at rogers. Internet and Phone have disappeared from my rogers account which is to be expected, but TV is still there and I still have the options to change package or add stuff to it. I got c...
Returning an In-Store Purchase
On December 7th, I purchased an iPhone case as a Christmas present and it was the incorrect size. On December 29, when I went to the Rogers store where I purchased it, they were unable to exchange it as they do not carry the case needed for the size ...
Loyalty
I have a plan that id like to reduce the price for, i have multiple offers from other providers, but id like to keep my loyality to Rogers, i went to the store and the rep said "its ok i can go ahead and cancel" It makes me feel very unappreciated, ...
Same Area Code, Not A Local Number
Hey there - my cell number is based out of Kitchener-Waterloo, ON. I now live in London, ON. Both areas are in the 519, but my current number can't be used with my building's intercom system because it isn't local. Is it possible to get my number loc...
GLFHD Audio is only 1channel
Golf Channel audio has only the Front Left channel for the last few days. ***Edited Labels***
Installation Fees not Credited under Bulk Agreement as promised
Our Condo corp has a Bulk Agreement for Ingnite Bundle with installation fees waived. This is what the Rogers letter to residents stated: "Important: If you book your services by November 15, 2021and receive any install fee notifications onyour res...
Miscellaneous Charges on Closed Account
Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it: Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time w...
Resolved! Device Financing + Plan Fee
Okay, this is confusing. Yesterday I received a call from Rogers recommending a device upgrade. The person on the phone told me that I would receive a new phone on my plan as my old device was paid in full. When I opted to choose a device I confirmed...
Cancel Service
I have 3 cell phones and would like to cancel one phone line. Can I do it on line or do I have to call Rogers? *Added Labels*
S21 Ultra Backorder
Hey all, Was wondering if there's anyone at Rogers that can chime in on when they are expecting the S21 Ultra's? The generic 3-4 weeks is a little off putting. Those that are waiting also have a limited amount of time to take advantage of the Sam...
Resolved! Can I get prorated bill for the final bill after transfer from Rogers to Fido?
I transferred from Rogers to Fido and the port request was completed on Nov 27 which is in the middle of the bill period Nov 16 ~ Dec 15. For the last bill in Rogers, I assume I should be charged for the actual usage till Nov 27 rather than full mont...
Resolved! Digital Service Fee?
Just curious. Why are we still being billed for Digital Service? A fee shows up separately on our bill. I would've thought we're all digital except for the cutting-edge folk who trap signals in the ether via some arcane device. This whole "video-radi...
Should Rogers/Yahoo add 2FA (2 Step Verification) ?
I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised. And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and ...
New solutions
