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Horrible Customer Service

Since November 18th. I have not been able to speak with anyone. My account got messed up, as I got screwed on the wrappedin red event. I have tied to fix it Yet no answer. they do not care. Everyday a minimum of 1 hour wasted on rogers

shanerahman by I've been here awhile
  • 1530 Views
  • 3 replies
  • 1 likes

Resolved! Question re Free Apple TV

Hi! I recently signed up for another 12 month bundle. Do I qualify for the 6 month free apple tv? Thanks!  Brian   ***EDITED LABELS***

password by I plan to stick around
  • 1222 Views
  • 1 replies
  • 0 likes

Resolved! Paying for 50Mbps upstream but still getting 30Mbps

My account info shows I'm paying for 1Gbps download and 50Mbps upload but I'm still getting the 30Mbps upload speed.  Briefly last summer Rogers upgraded my upstream to 50Mbps and then downgraded it back to the 30.  At that time Rogers was still adve...

Rogers Speedtest.JPG
mascf1 by I'm a reliable contributor
  • 1599 Views
  • 2 replies
  • 0 likes

Harassed for 34 cents

Just came here to vent, I got my Rogers bill today, I always pay it as soon as I get it, it’s a actually due December 27th, on the bill they had a 34 cent discrepancy probably from last month, maybe I just didn’t enter it correctly when I paid. The p...

Unhappy426 by I've been here awhile
  • 2285 Views
  • 5 replies
  • 1 likes

Horrible Customer Service

I ordered for Ignite Internet 1.5 Gigabit for self-instalment on 2 December 2022 for service start on 9 December 2022. The sale person said my house already setup internet wire and I can do self-instalment. Got the confirmation the technician will co...

LapLuu by I've been around
  • 1258 Views
  • 1 replies
  • 1 likes

About agreement

I have purchased a brand new 14pro max but i haven’t received a financial agreement from rogers on my email. I would be obliged if anyone could guide me that how can i get it       ***Added Labels***

DHEERAJ72 by I've been around
  • 950 Views
  • 1 replies
  • 0 likes

Billing

I talked to an agent to adjust my plan. Basically to get a better price since I’ve been with Rogers for awhile. She said a price to me and agreed on it but when I received an email confirmation from Rogers, that’s not the amount I am expecting. Accor...

BGP16 by I've been around
  • 816 Views
  • 1 replies
  • 0 likes

Re activate my internet

Hi I recently cancelled my rogers wifi and got telus. But my boyfriend wanted to keep both the wifis, is it possible to re activate my line. I still have my modem.Please let me know .Thankyou     ***Edited Labels***

Change Billing Date

Just wondering if I can change the date they charge my card, I would prefer to have it taken out closer to when I get paid instead of a couple days prior to payday. Thanks!     ***Added Labels***

benwatts19 by I've been around
  • 2829 Views
  • 1 replies
  • 0 likes

Resolved! Re: Vacation suspension of Internet/TV service

Hi, My mother had to extend her stay in another country due to health issues and I would like to know whether I can ask Rogers to suspend her TV/Internet services. Is this possible, what is the process and how much will I have to continue paying whil...

Mira2018 by I've been around
  • 45845 Views
  • 41 replies
  • 0 likes

Resolved! Temporary Hold on Ignite Internet?

Hi,I was wondering if anyone knows about the temporary hold service that Rogers has for $10/month (minimum two months)? I last had a hold back in April 2021 - October 2021. From my understanding, I could request a hold again, but it is every 12 month...

Seininya by I plan to stick around
  • 10692 Views
  • 5 replies
  • 0 likes

Resolved! Anyway to get back in contact with a MyRogers Chat specialist?

I had an extremely positive experience with a chat specialist. I'm pretty sure everything was completed. But before I had a chance to thank them and tell them how great everything was a popup came up for me to put my email in to get a chat log emaile...

bwilliamp by I plan to stick around
  • 2311 Views
  • 2 replies
  • 2 likes

No data on phone

On Oct 20 2022 I added 10g of data to an existing Talk & text plan. Got a new iPhone SE. Phone and text work, but Data has not worked ever. Several calls to Rogers tech. Today Dec 3 2023, Went to Rogers store tons of trouble shooting , new SIM card, ...

kegoneill by I've been here awhile
  • 1645 Views
  • 2 replies
  • 0 likes

Accidental PPV Charge

charge for pay per viewHello I have a rogers bundle package with rogers. This month I noticed a hefty charge of 59.99 on the bill and found out that it was a pay per view movie. I called customer service and explained to them , that it must have been...

rabyraj by I've been around
  • 1383 Views
  • 1 replies
  • 1 likes

Tablet Scam

My Wife Called Rogers because our monthly Bills are $500 month, and we need to find a way to cut costs during tough economic times.  She was scammed into taking a new Contract for a tablet that she doesn't even want, and the person said it was part o...

BarrieMax by I've been here awhile
  • 3302 Views
  • 7 replies
  • 1 likes

Resolved! Long Wait Times for Ignite Migration Team

Hi:   I have been trying since Monday to talk to somebody from teh Ignite migration team after successfully talking to tech support who advised me that there is nothing they can do except pass me on to Ignite migration. The issue is that I'm followin...

kwongene1 by I've been here awhile
  • 2209 Views
  • 5 replies
  • 0 likes

Service Fee Increase

I received an email on Sept. 26 from Rogers subject: Our commitment to exceptional service. In the email they write: That’s why we’re committed to investing in enhancements across every level of the customer experience. However, in my most recent bil...

manoe9 by I've been around
  • 1399 Views
  • 1 replies
  • 1 likes