Customer service - Feedback

[Dan1815]

Worst customer service I have ever had to deal with! Was trying to get a new plan and was put on hold for over 1 1/2 hours after going into the store. Then called again today and did the call back option was told 4 to 7 minute wait, over 3 hours later someone finally calls back only to be told that the plan I wanted is no longer available at that price, which it still was if they had of gotten back to me in the time frame which they stated..... 

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[RogersZia]

Hello and welcome to the Community @Dan1815,

Due to overwhelming popularity of some of our offers, we've been experiencing unusually high call volumes.  All of my colleagues over the phone, chat and social media are trying their best to get to every waiting customer, it's just taking longer than normal time.

If you'd like us to review your account for pricing options please reach out to us via PM @CommunityHelps. You can find steps on how to send us a private message here. 

RogersZia