Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Original bill of sale

Hi, how are you. My name is Hitesh D and i am the rogers customer and. I bought the phone from rogers at 4th jan 2023 which make and model is iphone 14 pro and i got insurance plan from you guys with likewize but unfortunately i lost my phone on 28th...

Billing

Are there any discounts for low income disability people?     ***Edited Labels***

Ally25 by I've been around
  • 993 Views
  • 1 replies
  • 0 likes

Unhappy With Outcome Following Agreement

After making payment arrangements with Rogers and following through with my end of the bargain, they won't respect that I paid over 1000$ and their offer to provide a credit to my account due to buying a cellphone off them with device protection and ...

Sstrus1313 by I've been around
  • 1070 Views
  • 1 replies
  • 0 likes

Why is Bell 15 dollars cheaper a month then Rogers?

Ive been with rogers for almost 15 years and it seems bell can get me a better deal on the new 23 series phones. I asked if they could atleast match and they said they couldnt. Does loyalty not matter anymore? Just curious. I love rogers but may be t...

Brent2023 by I've been around
  • 1292 Views
  • 1 replies
  • 0 likes

Resolved! Exclusive Monthly Discount - Customer Appreciation “Gift"

Hello, I am attempting to access an offer received by text from Rogers a few days ago.  The link is broken and there is no similar offer on my account.  I have tried from my phone as well as my laptop.  Just finished a chat with a specialist and it w...

Screenshot_20230225_102733_Messages.jpeg Screenshot_20230225_102741_Messages.jpeg Screenshot_20230225_102749_Messages.jpeg
valentinebb by I've been here awhile
  • 2144 Views
  • 2 replies
  • 0 likes

Financing

Why am I still paying financing on my Samsung 20S 5G device purchased in the latter half of 2020?   ***EDITED LABELS***

mikelduff by I've been around
  • 1013 Views
  • 1 replies
  • 0 likes

Rogers Chat Offline?

There was a Rogers outage that affected thousands of Ontario customers between:27-Jan-23 @ 8:30 p.m to 28-Jan-23-23 @ 4:30 p.mI was one of the customers affected and the outage was confirmed several times by phone with a Rogers support person.However...

dblues by I plan to stick around
  • 925 Views
  • 1 replies
  • 0 likes

Balance shows as $0

Curious, I recently downgraded from the highest internet package to the lowest, not long after paying a big bill, my balance has been at zero for awhile now, does that mean I owe nothing?   ***EDITED LABELS***

jb85 by I've been around
  • 1395 Views
  • 1 replies
  • 1 likes

Consumers can't get a copy of the contract???

I'm a new client of Rogers for their Gigabit Internet service after being offered a promo by one of their sales agents. It's been exactly a week since Rogers' tech came to install everything. However, I usually receive the contract/agreement right af...

Ghost23 by I'm here a lot
  • 4044 Views
  • 2 replies
  • 1 likes

Feedback

Rogers is Pathetic   I wonder if this post will make it in? Or are you being prejudiced to only show nice posts?     ***Edited Labels***  

20171231 by I've been here awhile
  • 737 Views
  • 1 replies
  • 0 likes

Ignite TV Box Not Working

Rogers will harass you to pay your bill, but to get a hold of anyone about my tv ignite box not working now for 4 months, no one is harassing me to help. Am literally paying almost $200.00 month for service that doesn’t work.       ***Edited Labels**...

slat3r by I've been around
  • 1097 Views
  • 1 replies
  • 0 likes

Resolved! Roam Like Home

If I'm out of the country and use my hotel free Wi-Fi will I still be charged $15/day?       ***Edited Labels***

Bim95 by I've been around
  • 2174 Views
  • 1 replies
  • 0 likes

Change Data Amount

Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...

123667 by I've been around
  • 1024 Views
  • 1 replies
  • 0 likes

Payment Posting Timelines

Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...

Caspenard by I've been here awhile
  • 4481 Views
  • 4 replies
  • 1 likes

unhappy with likewize

I am writing to file a complaint against my replaced device.I lost my device which was iPhone 14 plus, Midnight Black, 128gb. As per the protection plan, I got a replacement device.Now this device is NOT iphone 14 plus; infact it is a iphone 13, midn...

Returned Rogers's Equipment

Hello,   I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...

Jiyoung by I've been around
  • 1452 Views
  • 1 replies
  • 0 likes

Resolved! Calls from NTT

Hi,Is this a legit rogers number : 1866 469 3904He called me, and said he is from ntt calling on behalf of rogers. Offered me a package of rogers ignite with basic cable for 64 bucks.     ***Edited Labels***

Rhmeed by I've been around
  • 25230 Views
  • 6 replies
  • 0 likes