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Customer Service - Live Chat - Feedback

Hondroid
I plan to stick around

Rogers plays games when it comes to canceling packages that we never ordered.  They drop live chat connections, conveniently transfer and intentionally drop calls.  This is the typical game they play when it comes to cancelling or getting money backScreenshot 2023-09-10 163923.jpgScreenshot 2023-09-10 163939.jpg

 

 

 

***Edited Labels***

 

8 REPLIES 8

Re: Customer Service - Live Chat - Feedback

Hondroid
I plan to stick around

What exactly constitutes 'personal information' ?

Re: Customer Service - Live Chat - Feedback

57
Resident Expert
Resident Expert

@Hondroid wrote:

What exactly constitutes 'personal information' ?


Real names, e-mail addresses, phone numbers, account numbers, credit card information, addresses, etc.  Anything that you wouldn't want the whole world to know.

Re: Customer Service - Live Chat - Feedback

Hondroid
I plan to stick around

Exactly so why do you keep deleting my rogers correspondence that does NOT include any of the criteria you stated?  

 

Screenshot 2023-09-10 163939.jpg

Re: Customer Service - Live Chat - Feedback

Hondroid
I plan to stick around

The fact is management tell their employees to drop calls or other correspondence relating to cancelling a subscription.  Tell me I'm wrong.

Re: Customer Service - Live Chat - Feedback

Hello, @Hondroid 

 

Welcome to the Rogers Community Forums!

 

To address your inquiry, while the images you tried to post did not contain any personal information there were screen shots of chat logs of conversations you had with our live chat team.

 

These images are not permitted on the community. You can view our posting guidelines here. You can paraphrase your conversation but screenshots will not be approved.

 

We will be happy to assist you with removing the Supers Sports Pak via our ongoing private message conversation.

 

RogersTony

 

 

Re: Customer Service - Live Chat - Feedback

lovejeets28
I've been here awhile

101% true happened with me just now.

 

I had a chat with a live specialist and he was way too rude about my concerns about the plans and deals. he even indirectly told me to port my number to different service provider. Is this how rogers customer service works? he told  me that I have to talk to freedom to help port my number to their service. just wow.. totally disappointed with rogers that what I got after being loyal for 2 years and having 2 lines under my account and planning to add 2 more but now I won't for sure .

Re: Customer Service - Live Chat - Feedback

Good Day @lovejeets28

 

Yikes! We'd hate to see you go and I'm saddened to hear what transpired with your interaction. 😥 I can assure you that ensuring that we provide you with an exceptional customer service experience is very much what we aim to do. We appreciate the feedback and can most definitely pass it along to the appropriate channel.

 

As a consumer myself I can appreciate a great deal and some savings myself. With that said, we'd be happy to have a gander on our end here to see what we can do. Feel free to send us a Private Message to @CommunityHelps and we'd be more than happy to help!

 

Cheers,

 

RogersJo 
 

Re: Customer Service - Live Chat - Feedback

PandeyK
I've been here awhile

Rogers live chat person confirms that he/she serves multiple person in parellel and that's the reason he/she is taking time to work on my request.  A new mobile account opening request is talking 2 hours, 30+ mins so far and it has still not completed. 

I am frustrated with such kind of service.

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