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Bad experience

I want to share what i went through after being a loyal customer to rogers even after all the network intruptions.On 31st march i contacted customer support live chat agent for my device upgrade in Ontario. The agent offered me samsung galaxy s23 256...

Resolved! Support conversation with someone in NovaSvotia

Conversation was cut off after I gave all the required information to investigate further. Then message said a transcript was sent to me but did not receive this transcript. Asked your Anna’ who was to connect me to a live chat but that never happene...

Eve7 by I've been here awhile
  • 805 Views
  • 1 replies
  • 0 likes

Refer a friend recapchat issue

Hi. I m running in to rogers refer a friend recapchat issue. It will not populate a referral link. The issue has been there for almost a month.       ***Added Labels***

Ken38 by I've been around
  • 671 Views
  • 1 replies
  • 0 likes

Rogers and Likewize - Feedback

Be careful trading in phones with Rogers.They utilize a 3rd party company that manages tradeins/repairsI traded in a phone (S10) to get the tradein credit and a $350 promotional tradein bonus.Now they find fault in the phone and reduce the tradein va...

Phlinko by I've been here awhile
  • 1053 Views
  • 4 replies
  • 0 likes

Upfront Edge Device Return

A couple weeks ago go online and do a hardware upgrade. Elect to keep one phone and return the other.  Called in today to find out how am I am suppose to return the one phone as haven't received any kit to this. Because Rogers systems are so good the...

JB091 by I've been around
  • 1130 Views
  • 1 replies
  • 0 likes

Resolved! Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've been around
  • 5465 Views
  • 3 replies
  • 0 likes

Upfront Edge Issues

Hi there. A bit confused about this program. I’m nearing the end of my upfront edge contract and was planning to upgrade. A week or two ago I tried to do it online and couldn’t get it to work once I chose a phone. Contacted the chat and was told to u...

Britt8316 by I've been around
  • 571 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Migration & FTTH

Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...

gb1234 by I plan to stick around
  • 2078 Views
  • 7 replies
  • 0 likes

Best Time to Change Plans?

What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle.   **L...

Yang777 by I've been around
  • 2038 Views
  • 1 replies
  • 0 likes

Resolved! Where can I find my Account Number?

I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out.     **Labels Added**    

Navii by I've been around
  • 24029 Views
  • 3 replies
  • 0 likes

Resolved! Shipment Return Delayed by Canada Post

We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...

PL12 by I've been here awhile
  • 1617 Views
  • 2 replies
  • 0 likes

Resolved! Unprofessional Live Chat

This is the conversation I just had with a live chat “specialist”.  I am very disappointed in Rogers.   *Image rejected due to Keep personal info private*       ***Edited Labels***

TreeGuy by I've been around
  • 972 Views
  • 1 replies
  • 0 likes

Long Distance Calling

I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again       ***Edited Labels***

Cbarbi by I've been here awhile
  • 1797 Views
  • 3 replies
  • 0 likes

Get ready for a rate increase

Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...

demondog12 by I've been around
  • 5461 Views
  • 11 replies
  • 0 likes

Ignite Services Disconnected Unexpectedly

All my services with Rogers were cancelled while I was away on vacations for two months. I had asked for suspension of my services from January 22 to April 1st. I came back on April 3rd and found no internet, no connection to my landline phone. No wi...

Recent Bill Increase?

My daughter who works from home had just informed me the wifi had been out more than an hour when I opened our bill from Rogers and discovered that the charges for internet and TV had just gone up another $4 each plus tax, so $10. Did anyone hear of ...

Cap07 by I'm a reliable contributor
  • 6180 Views
  • 8 replies
  • 2 likes

Phone bill hike

With everything else going up and the promise by the government that Rogers monthly cell bills will not increase, it was a dirty move by Rogers to raise my bill right before the merger. With NO warning,my last months bill was increased. If I increase...

Kk57 by I've been around
  • 1038 Views
  • 1 replies
  • 0 likes