Rogers raised the price for the renewal of our contract after we were quoted a price. Is there a way to contact a high up manager to resolve a complaint regarding a contract price that was not honoured without waiting on the phone for hours
Please train Rogers customer service techs. No cellphone service for last 7 days and don't even know when I'll get it and sadly because of one dumb customer rep who ported my number before getting new sim card. He thought eSIM does not require physic...
I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switch...
I recently had my phone repaired by Rogers under warranty. While mine was in being repaired, I was given a loaner phone. When I received my phone back, I returned the loaner phone in the box and the tracking number has shown it was returned and signe...
Last year, we had the same conversation.Continue with Rogers because of their offer. This year again with no conversation or warning, you raised my payment up morethan double. Could you please tell me how i can cancel my Roger Account? Thank you **...
Rogers plays games when it comes to canceling packages that we never ordered. They drop live chat connections, conveniently transfer and intentionally drop calls. This is the typical game they play when it comes to cancelling or getting money back ...
Hello president officer, My internet plan with Rogers end in 12/15/2023, but nobody remind me of this. I keep on paying my monthly fee $54.23 online. Only on 12/14/2023 I go online and found something strange with my Rogers account, it appears the bi...
I bought a phone online through my rogers account. Unfortunately i lost my phone in November. I submitted claim to likewise and they keep rejecting the proof of purchase. I have been calling rogers everyday from last 2 months and nobody is providing ...
Hi everyone,I’m new to Rogers. I purchased a plan with 50GB of 5G/5G+ data. However, I’m reading that after that runs out, you have access to unlimited data but at lower speeds. Is that extra charge? How do I choose (once I run out) between buying mo...
Got a New number and checked my bill today, dropped my eye seeing 545 dollars on this new line saying I texted almlst 700 MMS international. Which I dont do since i dont know anyone in US. Im gonna need my money back here. No, I dont have any Text ap...
Rogers has the 5G Infinite Essential plan with 120 GB, which is advertised for $55 for new and existing Rogers internet, TV, home phone, or home monitoring customers who are activating a new mobile line or upgrading their device. I already have my ce...
To Rogers: I am absolutely appalled with the wait times you have for your customer service on the phone. I have been on hold now for almost 2 hours and it is unacceptable to wait this long to get a probably quick answer yet pressing answer as it is ...
Hi, just wanted to know if I need to leave the old SIM card in the phone that I'm returning as part of the Upfront edge program - or remove the SIM and dispose of it. ***Edited labels***
Hello , I have filled my service request with likewize through rogers and it still pending from 20th december 2023I call everytime and they say our manager team will review it and they will call me back , but there is no response. I am still without ...
https://rogers.com If I go to the above website, the only services offered are MOBILE and 5G internet (prominently, at top of page). Why doesn't the main web site list the cable internet and ignite TV services? Even if I google "Rogers Cable Internet...
My Upfront Edge plan term ends in 4 months (April). I have read about the problems people have with returning Upfront Edge devices and getting charged the Upfront Edge amount. I want to return my Upfront Edge device as soon as possible and am prepare...
Can you hot spot with a non shareable plane?
We caneclled the Rogers internet serviec in Feb/Mar and on Mar 14th we sent white tower with the mailing lable provided by Rogers. July, my wife found Rogers has been chanrgeing her credit card non stop and it was over $715 dollar. As of tod...
I have trying for over a month to contact Rogers Internet over the phone. I have waited so many times over 1.5 hours or more and no answer. What happened to a call centre and customer service. Thank God I am not calling about a service outage. This i...
What a ridiculous system. Late payment fee is being charged on my account that has a credit. **Labels Added**
