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Bill of sales for phone

gurmanrandhawa1
I've been here awhile

I bought a phone online through my rogers account. Unfortunately i lost my phone in November. I submitted claim to likewise and they keep rejecting the proof of purchase. I have been calling rogers everyday from last 2 months and nobody is providing me with the agreement or bill of sales likewise requires. They keep telling me they have escalated the request or opened new ticket but still haven't received the bill of sales.

 

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Re: Bill of sales for phone

Pauly
Resident Expert
Resident Expert

Do you have the Packing Slip or the Bill of Landing?

 

You need a document with the phone model, IMEI, and Date of Purchase or Ship Date

Re: Bill of sales for phone

gurmanrandhawa1
I've been here awhile
Likewise is asking for original bill of sale. They do not accept the proof of purchase that was sent to me. Agent Yazid spoke to likewize on a conference call and informed him proof of purchase is not valid document they need orignal bill of sale.
When i purchased phone all i got was an email order has been placed and your order is on way no service agreement or finance agreement was sent to me.
I have been calling everyday since nov 3rd to get one document

Re: Bill of sales for phone

Pauly
Resident Expert
Resident Expert

I would steer FAR FAR FAR VERY VERY FAR away from this Likewise company.   I mean, cmon, you do not need to be a rocket scientist to realize that the document you receive in the email, or the Bill of Landing or the delivery waybill are ALL EQUALLY SUFFICIENT as proof of purchase.  What year do these guys live in? 1824?  having worked in the Telecommunications industry and processing warranty claims for the big 4 telecom companies decades ago, everyone and their dog knows you can accept the Bill of Landing, or the Order Confirmation or the Shipping document, or the packaging slip, as long as it contains the Phone model, IMEI number, and ship/delivery/purchase date.   

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