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Retention

Call rogers to speak with the retention department I always deal with them customer services refuses to transfer me.   **Labels Added**    

Long Distance

Hi there,Actually I need your help. I have 1000 long distance minutes and I made 3 calls to India yesterday ,but it shows violation as it shows me 3 under long distance anytime category and 64 minutes under Long distance 1000 LD minutes. Can you plea...

Manmeet_rai by I've been here awhile
  • 5239 Views
  • 1 replies
  • 0 likes

Employee discount removed

I was in the rogers app and there was a plan that was of better price. When i switched to it, it removed my $20 dollar x 24 month employee device discount and potentially my 50% off too… im so upset and don’t know what to do. Can anyone help?     ***...

Ybeezy by I've been around
  • 1030 Views
  • 1 replies
  • 0 likes

Downgrading my internet

Today I had to downgrade my Rogers services due to a death and my financial changes.Naveen took care of everything for me. As a senior on government pension, our income is very limited, especially with todays rents etc. I have been with Rogers over 2...

Nanny856 by I've been around
  • 1259 Views
  • 3 replies
  • 1 likes

Rogers does not commit to the price adjustment

Hi everyone,Here is my story:I was in the Mobile Shop on December 16th, 2023. They offered me to switch from my old provider to Rogers for $35 per month for the plan and finance iPhone 15 for $25 per month, which was a $23 discount from the retail pr...

zabrodov by I've been around
  • 1276 Views
  • 1 replies
  • 0 likes

Returned device

I have already returned the device but Still I got the upfront amount in my bill. Please correct my bill   *Added Labels*

Unable to Cancel the Service Since a Week

I have moved to a new place, but I cannot get my service canceled. It's crazy how fast it is to get the connection, but it's almost impossible to get it canceled. I called so many times, and the average hold time I experienced was more than 1hr30mins...

SiluChan by I've been here awhile
  • 1012 Views
  • 4 replies
  • 0 likes

Tablet offer not being followed through

December 1st I was offered a free Samsung Tablet and free data plan. I signed into a new 2 year internet plan and also added 3 new mobile lines. I was told I could decide within 30 days (in case a better offer came up). Despite at least 10+ hours of ...

Ramacdon by I've been around
  • 620 Views
  • 1 replies
  • 0 likes

Resolved! Can’t Access MyRogers Account Details

Message "Sorry, we’re not able to display your info. We’re working to fix the issue." displayed Over a months already this message was displayed every time I logged in to My rogers account.  I could not view/print my bills nor viewed my payment histo...

xinless by I've been here awhile
  • 16168 Views
  • 17 replies
  • 0 likes

Resolved! calling Rogers

Does Rogers actually monitor this forum?   If SO, can you please have someone call me.   There is only so much time that one can invest in waiting for the poor Rogers overworked folks who are handling a "larger than expected volume of calls" to get t...

keats by I've been around
  • 1036 Views
  • 1 replies
  • 0 likes

NO-CALL ZONE

2 hours on holdNo human replySuggestions to deal with "Anna"-bot reside in a deep lake no one wants to jump into.By not providing any service via no humans, Rogers ensures we cannot cancel our service, which Rogers tells us can only be cancelled if w...

Kolkol by I've been around
  • 522 Views
  • 1 replies
  • 0 likes

Device Protection

HiI dont know what can i doI am already . off from last 10 days ,I have a device protection with likewize and i sent all docs , but they cant approve my lost phone , i dont know what they need now , i called soo many times to likewize and rogers too ...

Long Wait Times

cannot reach anyone at this company - been trying for over a week I have been trying to get a live person - impossible terrible service i have a tv box not working and need to update by bundle - thats it... and all i get is a 3 hour wait or no connec...

30GB of Bonus Data.. Accepted.. But then gone?

I received the following message from Rogers on December 15, 2023 "Rogers Service Message: ... We want to treat you this holiday season. Enjoy 30GB of bonus data every month for the next 24 months.... Offer expires January 14, 2024"   I then logged o...

Loyal Customer for 42 years, and today a 51% billing increase

I have been a loyal customer since the early '80"s, and today I get a 51% increase in my bill !!!   It was bad enough last year when forced to switch to Ignite...due to techs no longer trained to diagnose Digital Cable issues...and Rogers removed all...

RRF1 by I plan to stick around
  • 683 Views
  • 3 replies
  • 0 likes

Rogers Phone and Door-to-door Sales

Does anyone know - is there a place at Rogers where we can register our landline and residence address to STOP THE WEEKLY COLD CALLS on the landline and at the door (usually during dinner) to sell us services? We have Rogers wireless, the rest of our...

northcone by I've been around
  • 1244 Views
  • 1 replies
  • 0 likes