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Forum Posts

Cancelling service and bill deductions

I have been trying to call everyone from Roger’s possible to cancel my account cause I have moved to a different city,I got across the call with multiple people and while transferring the call was cut and while speaking to someone my calls were cut ,...

Phone was lost after sent in for repairs

Rogers asks me pay for phone i sent in for camera repair. When my camera on my s20ultra stopped focusing I sent in for repair as I had 1 year warranty. They sent me a loaner while they fixed it. I never received my phone back for 2 months and when I ...

Bosshoss46 by I plan to stick around
  • 1067 Views
  • 8 replies
  • 0 likes

Promotion

Got iphone for what was to 15 an month ends up i am charged 35 . Get run around. Get tired of fighting but 3 months later they are in for 15 again. Can I get this some how   *Added Labels*

44kaytee by I've been here awhile
  • 461 Views
  • 1 replies
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Resolved! Everything cost too much in canada

We pay the highest internet fees and phone fees around the world! God forbid you travel. Then it’s $15 a day plus the rest of the  they charge! It’s time to shut Rogers down!!!   ***Edited Labels***

Voicemail AND Waybill Code

I have gone in to two different Rogers locations because I have no access to my voicemail. They say it is the last 4 digits of my number (which they kept asking me for repeatedly), but I still can't access my voicemail. It is very frustrating.   I am...

"Restoration Efforts are Underway" Emails

How broadly is the area outage defined here?   I've received 3 emails apologizing for outages that haven't existed in my area over the past couple of weeks.    Mobile, Internet, and TV all fine, each time.   I also checked to see if there's an opt-ou...

robtoe by I'm a reliable contributor
  • 676 Views
  • 1 replies
  • 0 likes

Hi speed internet service in my area

When you will provide decent high speed internet on my area? Our current service is on par with 1997 dial up.Area: Tamworth, Ontario   *Added Labels*

Caat by I've been around
  • 583 Views
  • 1 replies
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Resolved! How do you reach Rogers Management?

Joined Rogers 10 days ago.  Cannot set up @rogers email due to some issue with getting back my old rogers address.  I have 2 case numbers and no one ever responds.  When I chat they say they are working on it. I want to call Rogers's Management but l...

Resolved! New subscribers

Tired of new customers getting better $ packages than existing customers. What about loyalty?? I’m going to ge a new customer to someone else.     ***Edited Labels***

gch1 by I've been around
  • 836 Views
  • 2 replies
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Stop spamming me about a bad modem.

For the love of god please stop emailing me that my modem is bad, then when I call in trying to get me to upgrade. I have asked before via a phone call, I have asked via email, now I am asking via this forum.     Hello Trevor, We understand you may ...

sdffdfd by I've been here awhile
  • 1535 Views
  • 5 replies
  • 1 likes

Store Upsell Policy

So is it common practice for store employees to upsell the new lighting cables under the basis of “older cables will damage the battery”?I was at the west Edmonton mall branch recently to upgrade to an iphone 13 pro, while in the store the clerk proc...

Mikey74 by I've been here awhile
  • 686 Views
  • 5 replies
  • 0 likes

Door to Door client account specialist Validation

Looking for best way to validate a Rogers employee who requires an existing active mobile rogers account holder to provide two pieces of photo id via email  (email is not the most secure due to no control over the route it takes, meaning its contents...

fishsnacks by I've been around
  • 1961 Views
  • 1 replies
  • 0 likes

Billed for International Text

Hi all, I received in my June and July bill text messages made to US parties. The numbers which the Rogers agent told me were "225-xxx-2115" and "404-xxx-3320". The texts were made on June 2 from 8pm to 9pm (24 messages) and June 3 at 8:33am (2 messa...

Increase fees

Did anybody else’s bill go up regardless of having a contract?   *** Edited labels ***

gregbp1 by I've been around
  • 640 Views
  • 1 replies
  • 1 likes