Accounts open today Feb 19?
Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill ***Added Labels***
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Forum Posts
Resolved! Changing phone numbers
I see that if you use the self serve option online to change a phone number that it’s more cost effective. What is the price to do it self serve versus the $35? *Added Labels*
Door to Door Sales
I have a sign that says “no solicitation, thank you” clearly visible on my door and I keep getting very pushy Rogers sales people at my door. They do not accept no for an answer and so I have to just close my door. They also demand to know personal i...
I don’t get any email after my order confirmation
I purchased the device on Dec 20 and got an email confirmation right after but till now I don’t see anything else. When I purchased on web it said the device is standard ship 2-5 days as its available in stock. What can I do now ?My previous order ta...
Resolved! Exclusive offer
So a couple of weeks ago I get this “exclusive offer” on my homepage.100GB $65/month. I had 50GB for $60. Seems like a good bargain fo $5 more per month. So I take the bait.They upgrade the account charge me $80 but remove the discount of $15. So I c...
Pricing for Existing Customers
Being a long term existing customer does not have any bearing to pricing. Why they have a loyalty or retention department is a complete waste of resources because a new customer is all what Rogers wants..... Being a customer of Rogers for over 20 y...
Poor service
Canceled Dec 19. Advised equip labels on way. Called Jan 4, advised again on the way. Same address 22 years. Called again, advised sent again Jan 18. Jan 22, prev bill -9.00 which means credit. New amt 661 for non returned equipment. No wonder you ha...
Resolved! Device Protection Plan
Hi I have worse experience my phone was stolen in Costco and tried to call on the number 1-855-877-3887 submit my claim and explain all situation to the retail rogers and they give us new sim but they refused and I have again escalate this on this nu...
Price difference between site and bill
Hey all, Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan. On ...
Customer Service
I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...
Ignite TV - Bulk Account Discount
Looking for a credit against Ignite since my condo has a bulk deal and TV is included in condo fees I am wondering if anyone has been able to get Ignite and not pay twice for TV? My condo has Rogers "popular" cable include in the fees. I also ha...
Rogers Bulk Condo Package Duplicate Billing
My building is on a bulk package. I moved into my condominium in 2018. I knew the building had a package agreement with Rogers but was told by a rogers rep that it only included cable and not internet. So I was billed separately for internet from the...
Regarding Late Payment
Hi, I am currently residing outside of Canada. I was Initially a student in Canada. However due to some unforeseen circumstances I was unable to continue my studies in Canada. I had suspended my phone services and was sure to pay it off once I came b...
My Shaw deal was cancelled
I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...
Automatic Billing
People coming over from Shaw. You have to set up automatic billing. it is buried in the contract. I wasted over 2 hours trying to get the penalty billing of $5.60 reversed. 2 sets of 20 minutes on hold, then over an hour on chat with no success, ...
Loyalty Offers
I am a current Rogers Internet customer.I convinced a friend to switch to Rogers and he got a better rate than I did. When I contacted Rogers to get the same rate, I was denied. How is this possible and what can be done? **Labels Added**
Bad customer service
I am trying to contact rogers for so long but no one responded me I am out of country and Admitted in the hospital and They charged me a alot of money for just 2 days late payment and I am trying so long to contact them but unable to please help me ...
Collection Issue
Hello, I have had an account sent to collections from many years ago. I was struggling financially at the time when I closed my account, but there was an outstanding bill for the equipment. I have returned the equipment, however I still have this c...
Disappointed with Rogers Loyalty in 2024
HiI wanted to take a moment to share my désappointement on how loyalty is being handled with RogersI have been with Roger for my cell phone since 2009 and with internet for the past 5-6 years.I recently added my wife cell subscription as well.Because...
Deliverability to Rogers network
For the last month we've been having issues with delivery of e-mails to users on Rogers Microsoft Exchange support said it's a known issue with Rogers and some tenants that we cannot seem to get resolved. Long story short, DNS records and no Spam Hit...
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