I had been a shaw customer for the last 30 years with no problems. When Rogers took over shaw, I went to the store to get new sim cards for my family's 4 mobile phones. The clerk suggested the Rogers credit card; if I connected my phones and inter...
I have transfered two phones from Fido to Rogers on May,23 and one phone from Fido to Chatr on May,24. In first two phones (403xxxx916 & 403xxxx816) transferred to Rogers procedure quite smoothly.But have very bad experience on third phone (403xxxx06...
I am writing to express my deep frustration and seek urgent assistance regarding a series of distressing events linked to my outstanding phone bills with Rogers Communications. My phone was disconnected due to these bills, and when I contacted custom...
I have spent over 8 hours trying to get roger’s to change my delivery address and they have not: Now it is on fed ex and getting them to call fed ex seems nearly impossible. At this point whoever gets it might as well just return it and send it back ...
I have received my cell phone bill yesterday, where as i found i have been charged with $47 for long distance call to the US calling, while i was buying this phone, i was told to you have US-canada wide calling or text message, later i called represn...
Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following plan I was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I asked ...
Can I know how the Roger’s billing work if you upgrade your plan in the mid month? ***Edited Labels***
I have cancelled my home internet on May 17th and the representative advised that I will receive my return label in 48 hours. I have spoken to three representatives since then and they keep telling me they have sent emails but I never received them. ...
Well after ridiculous discussions with customer service at Rogers where they are offering me less data than the new plans for more money, i finally left the stupidly expensive bills at Rogers and cut my phone bill in half! Note: EVERY OTHER SERVICE p...
Dear sirPayment was made to a rogers account which was closed down long time ago . Please helpL ***Edited Labels***
In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...
How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...
How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time. **Labels Added**
If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date? ***Edited Labels***
I was very upset with Rogers for increasing my phone plan price 2 months after I signed up. Feels like I was lied to as a consumer for what I signed up for. I have ported out but the network is just stronger with Rogers. How does one get in touch wit...
I had this argument last month when my bill was $190. I was told the first bill would be higher and I would see discounts coming in future bills. Now it’s $263. This is false and I want to cancel and have this service taken out. I am not paying these...
I have Rogers US plan. I called Rogers to disable / blocking international roaming. Rogers REP said I still able to use my US plan as US isn't international roaming. Cruise ships will turn on their own cellular network while at sea. Is cruise ship ...
I upgraded my iPhone 13 to a iPhone 15 pro.When I returned the iPhone 13 I forgot to do a factory reset. A few days later I received an email telling me to provide my phone unlock code or my Apple ID. I replyed with both. Now 2 months later I receive...
The office of the president promised to do something, in March they didn’t. I have followed up many times. Today I have requested they put in a ticket to have the office of the president contact me. It has been over two hours and support has passed...
Spoke to two different specialists today. Been with Rogers for 26 years. They cannot offer me any sort of plan that saves me money even when I bring my own phone. The second specialist literally told me Rogers doesn’t care about my loyalty and they w...
