Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...
I've recently switched from Freedom to Rogers and so far my experience has been an absolute nightmare... Here's a list of all my unresolved issues that I need fixes for:1. I'm on a 5G Infinite plan, but I'm not even getting 5G data anywhere I go. I'm...
I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...
Have been on multiple chats - usually they disconnect when I'm being transferred to a specialist who can help me close the account. Tried a different tactic by calling in and I'm on hold now (fingers crossed) but it's been more than an hour of "than...
I need to expense my Internet but I need to show my company how much it costs. The problem is no one can break that info from my bill. Why not? legally you have to by CRTC rules and regulations to display the internet costs and are breaking these rul...
I’m writing a complaint about an horrible experience I had in store at Rogers located inside of Oshawa Town Centre with an employee named “Zara”. As I was discussing my Rogers bill with an employee. While me and employee were talking about my bill an...
How long does it take to normally get transferred over? ***Added Labels***
Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...
My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...
During Covid times, we were all working from home. My wife would have Zoom meetings and during those meetings, our internet always cut out. We contacted Rogers and as usual they do some test and the line is always not an issue. Finally they sent some...
Cancelled a phone number back in Oct 2019. Rogers said they'd put the number on hold and never gave it much thought after that. just realize been paying for number for almost three years. No Tab, just 100MB Mobile Data Light $10.00 plus Tax which is ...
Does Rogers have a loyalty program for customers who have been with them for 40+ years? Do they offer a seniors discount for the 65+ who are living on fixed incomes ? *Added Labels*
Tried today to pay at store..told outside on sidewalk thru PA that it would be 25 min wait. I could not wait….then called when got home on 611 line and was told by robot 2 1/2 hrs to 3 1/2 hrs wait. And they suggested a callback which I could not do....
Outrageous I called rogers today to have the whole Home PVR service added to my TV. I was refused saying the next boxed that I am paying for are not able to handle this . Then came the big sales pitch....she said I need the Ignite system to get the s...
In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone. i called and told them i would return it and if they could send me a new one. At this point i...
Not very happy with latest interaction: I ordered a Galaxy fold 4 a week ago, I noticed the next day it went to back order status . I contacted an agent and they informed me it would take 2 weeks. I then get an email stating it would be 4 weeks. Sigh...
Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks
Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...
My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45? ***Added Labels***
We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...
