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Customer Service

NotHappy2024
I've been around

I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.
I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. The first date is over 2 weeks away from today’s date. Yesterday I was given a choice to purchase a data pack of 10 GBS for $40 since I was already over the $50 GBs that I’m paying the outrageous $180 a month for. My account now shows 9gb of data remaining
As of yesterday my data service was cut. I still have calls and texts, but no data. In today’s age that is more important, not to mention it is the means of how I earn my income when on road.
Obviously I am at fault for missing a payment, but why charge me to buy more then cut it? Why cut only the data? Why accept a payment date, then interrupt my services before the date?
This will likely be my last month with their service. Customer since 2004

 

 

***Edited Labels***

1 REPLY 1

Re: Customer Service

RogersMoin
Moderator
Moderator

Hello, @NotHappy2024.

 

We welcome you to our Community and appreciate your patience and loyalty as a customer since 2004.

 

We are truly sorry to hear about the difficulties you've encountered with your recent payment arrangement and the interruption of your data service. We understand the importance of reliable connectivity, especially for your work, and we apologize for the inconvenience this has caused.

 

We want to make things right for you. Please contact our Credit Operations to investigate this matter further and see what we can do to reinstate your data service as soon as possible. We value your loyalty as a long-time customer and would like to work with you to resolve this situation satisfactorily.

 

Thank you for your patience and understanding.

 

Regards,

RogersMoin

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