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5G Plans

I’ve been with Rogers more than a decade. I seldom checked my bill and just paid. Lately I got a new 5G iPhone (from Apple Store) and found that the phone was still on LTE network. I called Rogers customer services (CS) and find out my plan is not 5G...

Kenobi_0407 by I've been here awhile
  • 747 Views
  • 3 replies
  • 0 likes

Data compensation for Hurricane Fiona

Hi, I was wondering if Rogers is giving data compensation for people who are affected by the hurricane. I have an Ontario and plan, but I’m currently living in Halifax, Nova Scotia.   **Labels Added**    

avaaaaalyn by I've been here awhile
  • 1132 Views
  • 2 replies
  • 0 likes

Flex Channel Changes

For the better part of the last week I've been trying to make changes to my Flex Channels - have been on 4 separate chats trying to resolve, the latest issue is that one of the agents put in a work order that's locking down the account - I was told 3...

Daver1969 by I've been here awhile
  • 874 Views
  • 3 replies
  • 0 likes

Resolved! Cell phone message history with court order

Apple in their genius ways has a default setting that deletes your text messages once they are 12 months old.   I was told that with a court order Rogers can provide these text messages. I've also recently read that they can provide 13 month historic...

D3adlyX by I've been around
  • 2538 Views
  • 1 replies
  • 0 likes

Rogers problems

Here we go again, I signed on for a new Ignite package in August as my previous subscription was expiring at the end of August, I thought there was lots of time for rogers to get the new billing updated but when I got the first bill it was not right....

Rockytop by I've been here awhile
  • 794 Views
  • 3 replies
  • 0 likes

SIM Card Not Working

I  just paid a new monthly plan on Phonebox but my sim card wont call, no data, nothing. i need some assistance because i have some urgent calls to make and some very sensitive documents to download.       ***Edited Labels***

mdakar_jr by I've been around
  • 584 Views
  • 1 replies
  • 0 likes

Worst services ever from Rogers Win Back team

I signed up an iPhone 13 Pro Max with VirginPlus about a month ago. A week later, I received a call from Rogers Win Back team. They offered me the same phone with a cheaper price. The agent told me to return the phone back to VirginPlus and Rogers wo...

Purolator shipping labels

I’ve gotten two shipments from Rogers where the Purolator has my name formatted in a funny way. Where the name should say, for example: “John Doe” says instead: “John, Doe” with a comma between first and last, like it would be formatted “Doe, John” i...

WSih by I've been here awhile
  • 656 Views
  • 1 replies
  • 0 likes

Unable to access a special offer

For over a month I've had a message on My Rogers account saying I have a special offer. When I try to access it I get an error message saying there is a problem on the Rogers end and check back later.  I've tried to get this fixed through customer su...

briansheen by I plan to stick around
  • 645 Views
  • 2 replies
  • 0 likes

Cancelling service and bill deductions

I have been trying to call everyone from Roger’s possible to cancel my account cause I have moved to a different city,I got across the call with multiple people and while transferring the call was cut and while speaking to someone my calls were cut ,...

Phone was lost after sent in for repairs

Rogers asks me pay for phone i sent in for camera repair. When my camera on my s20ultra stopped focusing I sent in for repair as I had 1 year warranty. They sent me a loaner while they fixed it. I never received my phone back for 2 months and when I ...

Bosshoss46 by I plan to stick around
  • 1062 Views
  • 8 replies
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Promotion

Got iphone for what was to 15 an month ends up i am charged 35 . Get run around. Get tired of fighting but 3 months later they are in for 15 again. Can I get this some how   *Added Labels*

44kaytee by I've been here awhile
  • 454 Views
  • 1 replies
  • 0 likes

Resolved! Everything cost too much in canada

We pay the highest internet fees and phone fees around the world! God forbid you travel. Then it’s $15 a day plus the rest of the  they charge! It’s time to shut Rogers down!!!   ***Edited Labels***

Voicemail AND Waybill Code

I have gone in to two different Rogers locations because I have no access to my voicemail. They say it is the last 4 digits of my number (which they kept asking me for repeatedly), but I still can't access my voicemail. It is very frustrating.   I am...

"Restoration Efforts are Underway" Emails

How broadly is the area outage defined here?   I've received 3 emails apologizing for outages that haven't existed in my area over the past couple of weeks.    Mobile, Internet, and TV all fine, each time.   I also checked to see if there's an opt-ou...

robtoe by I'm a reliable contributor
  • 672 Views
  • 1 replies
  • 0 likes

Hi speed internet service in my area

When you will provide decent high speed internet on my area? Our current service is on par with 1997 dial up.Area: Tamworth, Ontario   *Added Labels*

Caat by I've been around
  • 572 Views
  • 1 replies
  • 0 likes