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Resolved! Cyber Monday Offer: Order and Promo Status

Hey,   So I upgraded my device to the new galaxy S10 and I completed the upgrade on this cyber Monday. I got the infinite plan tab 20 which was originally $95, but cost me &85 monthly due to the cyber monday deal and in addition I received $200 in cr...

Resolved! Phantom call issue

I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...

mwilliams by I've been here awhile
  • 3134 Views
  • 9 replies
  • 0 likes

Resolved! Upgrading phone with corporative discount

Hi:   I want to upgrade my phone online. I currently  have a monthly plan of $67 less a corporative discount of 30% and with the new phone I will pay $85 monthly. I am being offered a one time $200 credit.   My question is if all the upgrade offer in...

bhbvvhvj by I've been around
  • 1722 Views
  • 1 replies
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Resolved! My Tab A

I just got my Tab A with a sim chip but the problem is that the number for the Tab A does Not work. The number doesn't work no calls can come in or make calls out       ***Edited Labels***

Teresa4Aime by I've been here awhile
  • 1509 Views
  • 1 replies
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Resolved! WOW, great customer service Rogers, thank you!!

Today, I contacted Rogers to find out my data overage, then I got below snarky comment. I just want to say bravo Rogers, almost 20 years with you guys, had our high and lows, but this is something else. How do you train your employee with your custom...

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gtung by I've been around
  • 1042 Views
  • 1 replies
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Resolved! Bill Payments are not being Received

Beware guys.Rogers coredit dept calling me for delayed payment where as I have paid full amount. I have paid more than I owe to rogers and still they are asking past due.Spent 2 hours on argument and they realize their mistake but not ready to accept...

Mahenddra by I've been around
  • 1206 Views
  • 1 replies
  • 0 likes

Resolved! CA$20 extra every month on my bill

Hello there, I would like to have your attention over an issue it has been going on for a long period. I am being charged every month for the last 1+ year and after calling a couple of times and visiting the Costco location to fix this problem I am s...

Resolved! iPhone Hardware Upgrade - Negative Experience

I preordered an iPhone 11 pro from Rogers and received it a week ago. The phone does NOT work upon arrival since it cannot connect to the Rogers network. Rogers asked me to return the device and as they have received my returned device, I found I am ...

Resolved! Upcoming Move and Sales/Followup calls

I received a call today that came up on my phone as Savi-Rogers. She knew about my upcoming move and the address I was moving to and offered me a good deal on an internet package through Rogers. Is this legitimate?  

alatrael by I've been around
  • 1110 Views
  • 1 replies
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Resolved! Stellar Customer Service

Just a shout out to Rogers customer service. Over 10 years with Rogers, had to call another company customer service for a possible services switcheroo. Try that yourself and you won't take Rogers customer service reps for granted again.     ***Added...

pitaru by I've been around
  • 927 Views
  • 1 replies
  • 1 likes

Resolved! Confusing Cellular Plan Choices

I have the "share everything" Legacy Premium plan with 2GB of data, 2 iPhones and 2 iPads. Pretty Simple!  One phone is at $90/mo and the other is $65/mo.   ie. Talk - Unlimited Canada-wide Calling;  Text - Unlimited CanadaWide Sent & Received Text, ...

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User14 by I'm a trusted contributor
  • 8407 Views
  • 9 replies
  • 0 likes

Resolved! Phones arriving separately??

Last saturday I ordered 3 iPhone XR and 2 of them arrived on wednesday and the last one hasnt been seen.. The two that have already arrived are black and the one yet to be seen is red. Is this a common issue or what??       ***Edited Labels***

cheemaa by I've been around
  • 856 Views
  • 1 replies
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Resolved! Additional Lines Discounts on Infinite Plan

Why can't I get this, phoned in billing support for 1 hr and she had codes apply but said my lines are to new.. I just switched to infinite plan last month and u say I can't get this. Like     ***Added Labels***

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cafekief by I'm an enthusiast
  • 1319 Views
  • 1 replies
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Resolved! Billed for Several Months After Cancellation

Hello,In Dec 2018 I cancelled my Rogers services after selling a property. Rogers did not effectively cancel the service, and kept billing and only sending paper bills to the old address, so I never received them.Rogers sent the account to a collecti...

Jm43 by I've been around
  • 1163 Views
  • 1 replies
  • 0 likes

Resolved! TV/Internet/Homephone bundle vs. Internet + Homephone

Were coming to the end of a 3 year bundle and wanted to drop TV. We seriously dont watch it anymore.   We’ve been offered a new tv/inet/hphone bundle which is $4/month more than if we get unbundled internet + homephone only.   $4 doesn't sound like m...

BFlow by I plan to stick around
  • 1433 Views
  • 3 replies
  • 0 likes