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Resolved! Moving Rogers Internet LONG hold times

I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...

d_ryksen by I've been here awhile
  • 653 Views
  • 3 replies
  • 0 likes

Resolved! Subscribe to CraveTV with Starz

Rogers advertises Crave TV with Starz for $23.95.  However, in my account there is no button to select this option; I only have an option to subscribe to Movies Pack (with Crave) for $28.95 or Crave on demand for $19.95.  Is the first option no longe...

jjjjy7 by I'm a reliable contributor
  • 1255 Views
  • 1 replies
  • 0 likes

Winback

Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...

TR81 by I'm here a lot
  • 701 Views
  • 1 replies
  • 0 likes

Resolved! Customer service call back DOES NOT WORK

Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...

cfillion1 by I plan to stick around
  • 2749 Views
  • 7 replies
  • 1 likes

Charged for a returned item

Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line.  Today  I've been over 3 hours on hold waiting for assistance. ...

Resolved! Employees discount

Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied   Thanks        ***Edited Labels***

inaammohd by I've been around
  • 1038 Views
  • 1 replies
  • 0 likes

Installation Charges

I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...

B1723 by I've been around
  • 1675 Views
  • 3 replies
  • 0 likes

Resolved! Misleading text promotion about data

I received a text message from Rogers about a promotion, it looked like this:     When I logged in, the only promotion I could see was for going to a share everything plan. Those are not the same thing at all. Why send a text message about free data...

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Door to door sales

I would like to confirm that the person selling door to door products is legit.I have his employee ID number and his email. How can I do that?   **Labels Added**    

Yewona by I've been around
  • 3412 Views
  • 1 replies
  • 0 likes

Reuse of Old Password

Recently changed password and created New. Am I able, at a later date, to reuse a previous password (that meets Strong Password criteria)?   *** Edited Labels ***

dansuess by I've been here awhile
  • 598 Views
  • 2 replies
  • 0 likes

Resolved! What is the IP Relay URL?

  Hi Folks What is the URL to access Roger's replay operators for deaf users?   Thanks!   *Added Labels*

RCR1 by I've been around
  • 496 Views
  • 1 replies
  • 0 likes

WIN BACK,, But wrong line on the wrong plan

Folks I was offered a decent plan for 4 lines ( for me and my family) …3 should have been identical and 1 was CANADA/US calling that I use for work   EXCEPT they put to wrong line on Canada/US calling….need it fixed ASAP other wise I will be charged ...

Zappper by I've been around
  • 457 Views
  • 1 replies
  • 0 likes

Changing services

I pay for my inlaws telephone and internet. They have now moved into a retirement home and I would like to transfer the account to them and add cable tv. How do I go about doing this? I do not have 3 hours to sit on hold to speak with someone and Ann...

Jannie1 by I've been here awhile
  • 857 Views
  • 3 replies
  • 0 likes

4 texts from Rogers in an hour

I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...

Keppoch by I've been here awhile
  • 827 Views
  • 4 replies
  • 0 likes

Upgrade

I guess this isn’t specific to apple but it is a pain. It seems now Rogers has changed the rules. Trying to upgrade an iPad to an existing number is a royal pain. You can no longer do it by talking to an agent by phone or by chat or by MyRogers, you ...

carlb by I plan to stick around
  • 1028 Views
  • 5 replies
  • 0 likes

Who called

I have been with Rogers for over 12 years and one of the reasons I have remained is because you have a competitive feature - the whole called feature that most phone providers don’t have or have removed. As it stands Rogers is the only company that h...

Eva11 by I've been around
  • 575 Views
  • 1 replies
  • 0 likes