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Resolved! How many set-top boxes included "Total TV" plan?

I am looking for confirmation after live chat was unsuccessful in achieving the answer with 2 people. Rogers Ignite Total TV plan... The wording does not mention "rental" for 2 additional boxes. I just want to know,  does it includes 3 boxes w/remote...

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Changing wireless plan changes the phone plan contract?

Hi, on black friday i got plan which isSUMMARY OF FEESMonthly Fees – Plan $60.00 MonthlyPayment – Financed Device $42.80Monthly Fees – Add-ons $0.00 Monthly Payment – Financed Device GST/HST $5.57Total Monthly Fees for WirelessService (before applica...

Im being phantom billed for a service I dont have.

I used to have Rogers internet last year until I called to cancel the internet. Instead of cancelling the internet the agent "suspended" my account which I didnt know. I had assumed she cancelled it and I returned the modem and moved out of the place...

JR30 by I'm here a lot
  • 792 Views
  • 1 replies
  • 1 likes

"CommunityConnect" Charges

I called the number for Rogers' low-income program Community Connect as a first-time customer and ordered Ignite Internet. They Slammed me with $160 in charges they never mentioned on the phone!I'm going to demand they waive them or Cancle my service...

Issue trying to upgrade phone online

Every time I try to complete my upgrade online it tells me that something went wrong and gives me the option to chat, but nobody is available through chat or on the phone because of the holiday. Just wondering why I can’t complete the upgrade myself ...

Betyy by I've been around
  • 1209 Views
  • 3 replies
  • 1 likes

Technical error

Hi,I'm new to Rogers, and I'm getting the following error when I select Manage under MyRogers -> Residential -> TV Technical Error! Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later. Also, ...

billing dates change

I have gone to their office, called their phone help line, and e mailed them, regarding changing my billing date.  I am on a fixed income, so my bill is always a few days late. Not only to they charge me, but have the nerve to send me notices that I ...

In Store Activation and Hidden Charges on My Bill

Hello!!When I transferred from Fido to Rogers in the mobile shop, there is a technical issue and the sales helped me to call Rogers 3 times to register and activate my information on 20. Dec, 2023, unfortunately, the call just being hung up again and...

ariaaaa by I've been around
  • 640 Views
  • 1 replies
  • 0 likes

iPhone 15 offers

Was offered a deal for iPhone 15 PM BIB for $33.81 Buy out is $580 and plan is $45 for 60gb Canada wide. But went there a couple days later they said no longer offer this deal. Anyone know where else offers this?   *** Edited Labels ***

Cinch by I've been around
  • 626 Views
  • 1 replies
  • 0 likes

Any Price protection for Rogers?

I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks   *Added Labels*

hhvi by I've been around
  • 3522 Views
  • 9 replies
  • 0 likes

billing issue

I have an issue with the language of Rogers' statement of Account Charges and Credits.On page 4, the monthly charges are indicated to be from Sep 21 - Sep 20 with no year statement.  Therefore, since no billing period is defined, the billing period c...

I cannot see my bill.

I have no way to see my bill. I have tried Chrome, incognito chrome, my iphone, internet explorer, firefox. I either see nothing or the note below. It has been like this for a couple of months since I started with Rogers. I wont pay a bill I can't se...

Price match problem

Actually I am a new client to Rogers but the first experience with Rogers made me disappointed. I tried Rogers in Black Friday which really good deal attracted me and I also recommended my friend to join the same plan. The fact was my friend who appl...

sophiali by I've been around
  • 945 Views
  • 1 replies
  • 0 likes

Register for sim

I want to register my Sim. My Sim is canceled due to payment. Now I clear it all.i want to activate my old no.(removed number keep info private)     ***Edited Labels***

Mandatory autopayments

To demand autopayment registration to continue the plan of $0.00 for my phone plan that I was promised would continue is a violation of my financial privacy.  I have been responsible to pay my bills since I have begun paying bills many, many years ag...

Ellimac69 by I've been around
  • 533 Views
  • 1 replies
  • 0 likes

Extremely painful customer service

Yesterday, I switched from Koodo to Rogers yesterday for my internet provider, I financed an Iphone 14, and a Samsung Galaxy S23 Ultra and ported my two lines over. One of my lines I got the 5g infinite lite and the other 5g infinite premium. The nex...

fishstar0 by I've been around
  • 618 Views
  • 1 replies
  • 1 likes

Rogers term contract lie

Is that rogers introduce something like term, are nlt they lier? In my 6 years with rogers I never heard any contract but for upcoming renewal they are telling me to go for 2 year term, this is rediculous from rogers never thought rogers does this as...

Hemal by I've been here awhile
  • 1163 Views
  • 2 replies
  • 0 likes

Ignite Bundle Price Increase

See Below,   I seriously think, timing sucks.  I haven't even had the chance to pay the third bill.     Can you hear my thoughts on what I should do?   Regards,   COVID19 Budget   --------   Upcoming change to your Ignite Bundle service     Hello Mat...