Super Frustrated with Reps on Phone: I've tried every way to call someone at Rogers. There are huge language barriers. Things as simple as understanding the difference between the word 'device' and 'plan'. I've been with Rogers for 20 years, my ph...
Can’t get through to support. My last conversation with agent in NS has been stuck/ cut-off and remains on my screen where I can access support anymore. Keeps saying session has ended. NO RESOLUTION. Stuck! *Added Labels*
Hello,why my phone plan has changed?I never made any changes to anything, also why can't rogers inform there costumers about changes on the plans, this is really upsetting I am sick of them making changes and not informing. **Labels Added**
How can I pay off my devices I have on my phone plan before the term is up? *Added Labels*
I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...
I've been with rogers 20 years, I recently finished 2 year plan phone plan and was looking forward to finally saving money but the hike of my bill is outrageous, where is everyone switching to? Who is a better provider? ***Added Labels***
Hi, I'm interested in lowering my phone bill and have 2 lines in my account. As I'm on the Rogers Infinite plan (one is a Infinite +20 Financing plan and the other is on a 5G Infinite Premium plan), is it possible to cancel the Infinite plan and go d...
Hi I'm in Victoria BC. and Roger's is trying to charge me for roaming abroad. Victoria is part of Canada my home country where my phone plan is from. Unlimited texting and calling in Canada. *Added Labels*
I've called so many times to get it sorted as I wanted to take advantage of the pre order offers for s24 ultra. I'm on a rpp account just recently signed up for the program. Before signing up it was allowing me to renew my contract for the s24 ultra ...
No number *** Edited Labels ***
I’m yet to conclude my phone upgrade on the app but couldn’t checkout and not sure why **Added Labels**
The Rogers "Win back departmen"t assured me that I wouldn't be billed until I ported my number over from the carrier I changed to from Fido.The process to port my phone number was difficult and the Rogers customer service was terrible so I decided I ...
Since August and home phone instal plus cobtact with the office of the Predent ( VK) plus 3 emails you need to check your files and payment.Check canceled acct starting with 7 . It recieved $300.00 on Dec 10. Then $55.00 to acct starting with 9. If I...
The worst chat support I have come across ever is Rogers Chat support.-Starting with rude support agents who keep copying and pasting the same boiler plate responses to every question.-Lack of product and support knowledge is unacceptable as most age...
Ignite 1.5 deals for renewal and retention customer: My ignite 1.5 is up for renewal and the price increase is high. Is Rogers retention customer willing to give me better deal to stay? *Added Labels*
I have been dealing with Rogers and contacted them over 5 times now to get this issue resolved. I cancelled my account 3 months ago but I kept getting charged to my credit card. I even returned the modem but was getting charged to the credit card on...
Rogers….i have spoken to 5 of your reps to cancel my internet. One of your Reps say they cancelled my internet, and i can no longer see my service in myrogers account, but yet i still got charged.WHY WON’T YOU CANCEL MY INTERNET! WHY AM I BEING CHARG...
I was inquiring about samsung s24 deals with a Rogers phone agent, and he kept yelling back at me when I simply asked to repeat what he said. After which he dropped the phone unannounced. I'm paying Rogers a lot for my cellular service and wifi and d...
I have a roaming charge, but I would like to know if I can pay it in blocks. I made a payment and today I have the same debt. ***Edited Labels***
I’ve read on here that if I cancel my cell plan, and then I decide to take out another plan with Rogers within 60 days, my number will still be available. Is that correct? **Labels Added**
