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Dreadful customer service during move

I set up an address change a few days ago with Rogers using the live agent chat feature on the Rogers website.When I moved, I discovered that my services did not get sent to my new address. My old address was still listed on my account.When I called ...

Jryan2 by I've been around
  • 444 Views
  • 1 replies
  • 0 likes

Cancelling One A La Carte Channel

I’ve been trying to cancel BBC News World for over a month now. Every time I go to my account and click remove and submit, I get a technical error. I have tried the chat feature but never got through until today - today it took me 16 minutes of my li...

KMA1 by I've been around
  • 585 Views
  • 2 replies
  • 0 likes

customer retention

So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell.   Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...

steveyyc by I've been around
  • 4358 Views
  • 1 replies
  • 0 likes

Resolved! ID to upgrade

I've had a Rogers account for something like 10-12 years. I went in to get a new phone today, and was told that I couldn't use my health card as ID, even though I have used it every other time in this store. Ok, fine, I don't carry my physical passpo...

Gm84 by I've been here awhile
  • 946 Views
  • 4 replies
  • 0 likes

Are @rogers.com emails down?

I am trying to login to my email and its not working, and account recovery says the email doesn't exist. My mom & sister are also having issues logging in. I sent a PM to CommunityHelps as well but havent heard back.       ***Added Labels***

KevinM3 by I've been around
  • 515 Views
  • 1 replies
  • 0 likes

Snow birds.

What options are best for snow birds who spend six months in the US. $12/day plus taxes is to heavy for 20 days per month by 6 months?      ***Edited Labels***

Skyhills by I've been around
  • 469 Views
  • 1 replies
  • 0 likes

Billing

I cancelled my service on Sept 16th and have received 2 confirmations that my equipment (modem and pod) were received back. Still getting billed for the service and now getting notices threatening late fees if I don't return the equipment. 6 phone ca...

RobFord2 by I'm here a lot
  • 1390 Views
  • 7 replies
  • 1 likes

Price match email

I received a price match email from Rogers that indicated that if I found a better price online for a cell plan that they would price match. I found a better price. I knew I would get nowhere as usual with Rogers I thought I would try. I spoke to 5 l...

Soulierl by I've been around
  • 747 Views
  • 1 replies
  • 0 likes

Issue with the Rogers Winback from 7X

  Hello  I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...

Automated Billing issues

Roger changed me over to ignite  internet   ,  cancelled my old account  ,  created a new account  ,  i have automated billing  , i checked my account and i was  told account was 2 months payments owing..  After going to store they can't help  ,  on ...

sierra1989 by I plan to stick around
  • 645 Views
  • 2 replies
  • 0 likes

Repair Technician Damages

Hi,I had a tech in yesterday and he drilled a hole through my wall into the siding strip that goes around a door and it popped it out and he just left it for me to notice and never mentioned anything...how do I contact rogers to get them to fix damag...

C72I777E by I've been around
  • 431 Views
  • 1 replies
  • 0 likes

Resolved! Sent a deal for 250$ off upgrade but cannot checkout

I was sent an email yesterday with an exclusive that granted me 250$ off my remaining balance if I upgrade. At first I couldn’t even get past selecting a device to upgrade to. Eventually with a lot of messing around I was able to select a data plan a...

Resolved! Moving to an Area Without Coverage

I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...

kgrant1 by I've been around
  • 671 Views
  • 1 replies
  • 0 likes

Customer Service

So disappointed with RogersHad an issue with a $500 charge After30 years as a customer all this company could offer me was $150 while it took two phone calls and a couple of hours of my time.A special company to deal with.Hello Bell. Probably not muc...

Resolved! Multiple Payments Made in Error

Hello, if I had an account in the amount of $500, and the transaction went through 2 times, can I get my $500 back to the card?       ***Edited Labels***

Danyl by I've been around
  • 415 Views
  • 1 replies
  • 0 likes