My modem stopped working and a Rogers service person had to come and replace it. I received a bill charging me for a new modem, which I do not think I should have to pay. I know someone else who had the same model and it was replaced for no charge be...
I financed a new phone special deal , got agreement $20 month for 2 years , been charged $40 for a year and contract up in a year. Been robbed for $240 and soon another $240… this is robbery , shame for incompetence. ***Added Labels***
Anyone else called Rogers customer support lately, get put on hold, then get magically transferred to VERIZON support after the hold music stops? Looks like Rogers Business account department just rebrands as Verizon after they close at 7pm. They som...
Has anyone else seen the new plan offers? They pop up next to your current lines and promote a better option for you. My current offer is to pay $25 more and get less than half the data I already have. Must be the way Rogers is paying for the merger....
Hello there, We came to Canada 2.5 months ago. Our English is poor; it's like none.I went to Rogers, located at the Pacific Center in Vancouver City Center, to ask for phone prices. I met with Brenden. I wanted to see the google pixel 7 Pro. I'm no...
Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...
Rogers won’t help users. I get a text every month saying they have received a payment from me. I no longer have rogers…….they refuse to stop sending the text……they say I am not the account holder so I can’t update the account……..they won’t tell me wh...
An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...
I recently moved and was told by a csr that a move was free. They set it up at my new place but I was charged for the move. Why did the csr gave me misleading information then? I would never go for it I had known. I could have got a new connection fr...
Today,I chatted with a customer service to sign up a plan which was offered for $45 and if I pay with auto payment then extra $5 per month so is $40 with 10 gbs and standard features.. I received an email from Roger . When I open the email, I was so ...
I cancelled my account with rogers back in march due to unfair data charges, and I thought I paid them everything I owed. 5 months later my wife gets a text from metcredit witch I found out is a collection agency , told my wife was most likely a scam...
Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...
Rogers is charging me for price 365 without my authorization and agreement. it refunded my a certain amount in july 2022 but restarted billing from aug 2022. it is overstating it’s reported revenue and fleecing the customer **Labels Added**
Good night! My name is Igor Constantoglo I am a client of Rogers until recently I liked the service of this company but after the incident I am very disappointed in the work of their employees!!! a very unpleasant situation happened to me !!! I recen...
Customer Service is inefficient, untrained and difficult to undestand. eSIM card is impossible to get! For more than 2 weeks now I was trying (unsuccessfully) to get the eSIM card - 3 calls to the call center, twice I was promised I will receive on...
Why does Rogers keep charging late payment fees for bank payments that were made and posted on tiime? If Rogers can't get their sheet together with the banks, then why are they charging the customer late fees for their own inadequacies, not just once...
I just got my roger ignit internet and mobile phone plan, but they told me that I have 2 different accounts and I forgot my internet account number. I couldn't find it in the welcome email too. please help ***Edited Labels***
HiI am thinking of upgrading to Ignite Internet Gigabit 1.5 (current offer)My EXISTING bill is due on around 23- 28 Aug 2023.If I upgrade will I have to pay my existing bill PLUS the new offer,or will my existing bill be absorbed into the new offer (...
I've been paying my bill manually - it's been affordable and manageable - but, I decided to switch it to 'Automated Payments' - for this month - and it was a MASSIVE MISTAKE. I am not sure what happened but Rogers claims that the money wasn't on my...
On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).I returned the phone to the Ro...
