Roam like home is based on any day in the EST zone. This may be fair for Eastern time zone customers only. As a BC resident, it irks me that my daily billing starts and ends at midnight EST. This means when I roam in Western United States, irrespecti...
Seven attempts to cancel accounts with Roger’s as bells offer could not be matched. I have a cancel confirmation number and they finally send me the canada post labels code. Can with having received the equipment and account closed they still bill fu...
After being a customer for 12 plus years, it’s time to leave Rogers. From the abysmal customer service, billing mistakes etc. We no longer wish to hold our telecommunication provider to task. Hours on the phone, trying to rectify billing, promised ca...
My latest bill has an overage charge of $20. It references data usage details that show hugely different usages on random days. One day shows a usage of 2-400 GB and the next day’s usage is 5000 GB! Something is wrong! I called Customer Service and w...
I recently upgraded to the iPhone 15 Pro, before I upgraded I was financing the iPhone 13 Pro. When the iPhone 15 was announced I started looking to upgrade online. When in the upgrade screen it told me online that my remaining financing balance up t...
I signed up for auto payment on both my mobile and home internet accounts. Today Oct 17th is when. Usually charge my account. What happened is they charged me the first time as usual and the payment went through successfully and then they tried to ch...
I'm trying to take my daughters phone from Shaw to Virgin but there is an existing port from Freedom to Rogers because to the merger that is not allowing the porting to complete. Virgin tech says this needs to be cancelled for the port to go through ...
I preordered a Pixel 8 Pro and it arrived today. When I placed the order by phone I asked how I would receive the Pixel Watch 2 as part of the preorder. The service rep put me on hold to check and said I would receive a QR code with the phone which I...
What happens to my mobile billing when I put my Internet on Vacation? Does it stay the same? ***Added Labels***
My husband has a rocket stick he has not used,cancelled a couple of years ago.Is he able to plug it back into a computer and resign back in or would he have to go to a store to get it working again? *Added Labels*
Likewize are extremely unprofessional and rude. They could not care less about the customers. We pay all this money for insurance and they give a hard time about everything. Tell me my claim is not approved because I already filed one with rogers d...
I have been back and forth with Roger’s, I have a plan that is extremely expensive all though they do offer cheaper plans you are not allowed to downgrade!?! I have been with Roger’s for 20+ years and get told that while I am valued it’s only for new...
Koodos to Rogers ,a very happy new customer, from the sales agent Jimmy Baroi ,who was very genuine and attentive, in helping me get Rogers Rural Internet. Thank You Jimmy:) and I wish I got our installers name: He was very professional, patient and ...
A technician came to our home to connect fine internet. After 2 hours he was unable to complete the connection and left us with absolutely no services. We have to wait almost 48 hours to hopefully resolve the situation. ***Edited Labels***
A wrong internet promotional offer was provided by a Rogers representative, but the Rogers management still not be able to resolve this issue. I am waiting for it, and will come back with updates soon. *Added Labels*
Looking for advice on how to set up a new Ignite system with 2 TVs, internet and phone. Currently have a Home Phone box near the electrical panel in the basement connected to the phone lines in the house using several land line phones plugged into ja...
Like the title says, I was told that I would be getting a call from the fraud department in regards to a case I had opened and I have yet to receive a singular call from them. I have made multiple requests for them to call me and the customer service...
I’ve been a customer for over 25 years and have recently been very disappointed with the service given by the reps. My bundles service was upgraded and have lost reception around the house, the response I got was to go buy an extender.Called to get p...
We have a Canada / US Plan. Wondering if while we are in the US, would people in Canada, calling our Alberta number (780) xxx-xxxx be charged long distance? ***Added Labels***
Going on 3 weeks now. I’m getting emails and text messages from Rogers credit operations asking me to pay overdue bill and that my service might be slowed or stopped until I pay. I don’t want to pay until balance has been adjusted (over $100 adjustme...
