I had internet with Fido, but the connection was unstable. After a few calls, they were not able to fix the problem, so they switch my account to Rogers, and told me it would fix the problem.When the Rogers technician came for installation, we notice...
I have spent multiple hours and multiple sources to try and rectify our account, which has only been partially address. Per the account details/agreement we just received last month: "If you have a concern that was not resolved, then we invite you...
June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract. Was made to wait 2 hours in the sto...
Dear Rogers Community and Admins, Urgent Assistance Needed for an Internet Connection - A Family's Plea: I am reaching out with a request borne out of a family necessity rather than a mere desire for better connectivity. My family and I have been l...
I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ? ***Edited Labels***
Dear Rogers Support Team, I am writing to express my extreme frustration and dissatisfaction with the treatment I have received while attempting to renew my internet plan with Rogers. I spent more than 3 hours online and on the phone with your CSRs...
I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...
They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...
After agreeing to a new plan and upgrading our phones, looked on My Rogers and it is showing $85 per line when it should be $60 per line?
I have had a family plan of 4 lines since 2012. Today I called to have them divided into their own accounts. Rogers wants to charge $50 for admin fees? I explain they’re not new accounts and they should be happy to keep them as customers, not charge ...
The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.I am new to Canada and already have a home inte...
It has been almost one month since I contacted the customer service multiple times. On Jan 15th I accidentally sent 3000$ to an inactivated previous account. The bank confirmed the transaction. Sent the retrieval notice on behalf of me, to Rogers but...
Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th. Weekends have nothing to do with it. Is this the way of gaining an extra billing period...
What is Roger's first reward program? *Added Labels*
I got a bill for non returned equipment for $251. used CP label. delivery made on jan 10. tried calling multiple times , no body picks up. tried chat, first they transfer yo tech support which cut me off. i contacted again , this time the tech transf...
Good morning, I have tried the last couple days to get through to you guys. My home bill has gone from $192.63 to $258.76? I'm hoping this is a mistake. We have been a loyal customer for many years with my three home accounts and my business cells....
I called many times i was promised 200$ one time credit and monthly credit of 20$ on each line. But i got nothing. Called customer care many times but no help. I am really regretting in believing rogers representative.Rogers should only make promises...
Roger's service is very dirty. My account has been suspended three times in one month without any region due to system problems *Added Labels*
On an iOS I am travelling with an eSIM for data from Holafly. I’ve turned off my Rogers data off, can I keep my calling on, be on it as Roam Like Home and not answer calls but it goes to voicemail and it not charge me the daily Roam Like Home rate? I...
I accidentally paid my roger's bill twice (once manually, forgetting i had automatic payments setup) and now i'm sitting at a -140 account balance. Not a big deal if it'll just count as credit towards the next bill. Is that the case? ***ADDED LABEL...
