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Returned equipment not acknowledged

Bugboy
I've been here awhile

Good morning,

I have recently cancelled my service and was asked to return two pieces of equipment via Canada Post (a legacy phone modem and a cable internet modem).  I followed the instructions and sent the two items in separate packages.  According to the Canada Post tracking information, both packages were received by "ROGERS RETURNS" on March 6, 2024 at 7:45 AM.

 

On March 6 at 6:49 PM I received a message from Rogers saying that the phone modem was successfully received, but I did not receive a message about the internet modem being received.

 

I've had bad experiences in the past with Rogers where I have returned equipment that was subsequently lost in your warehouses so I'm rather worried this has happened again.

 

Would you please be able to determine if you have, in fact, received the return of the internet modem?

 

Thank you,

Patrick

 

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1 REPLY 1

Re: Returned equipment not acknowledged

RogersMaude
Moderator
Moderator

Good day @Bugboy,

 

Thank you for your post!

 

We noticed you sent us a private message about this situation, and we would be happy to provide you with the help you need. However, we have yet to hear back from you.

 

Kindly reply to our message so we can go through the authentication process and assist you further.

 

Thanks so much!

 

RogersMaude

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