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Forum Posts

Someone ordered an iPhone on my account

In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...

Dean80 by I've been here awhile
  • 1316 Views
  • 4 replies
  • 0 likes

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I plan to stick around
  • 2188 Views
  • 3 replies
  • 0 likes

Resolved! SportsnetNOW free for 12 months with renewal

I renewed my internet + TV bundle using MyRogers app/website. What convinced me to renew was the promotion to get SportsnetNOW free for 12 months. I proceeded to finalize the contract but I’m unable to watch any live sports on SportnetNOW. I have spe...

DaveGX by I've been here awhile
  • 1700 Views
  • 8 replies
  • 0 likes

Chat transcript?!?

Hello! Yesterday I had a lengthy and very important chat with a Rogers representative. I’ve clicked to have a chat transcript and nothing was sent to me. I’ve looked in EVERY mailbox of mine including Junk/Spam. If I call customer service, can they p...

Mariamtl by I've been around
  • 1165 Views
  • 1 replies
  • 0 likes

Connected For Success Question

When will the previously announced 200 GB tier for Connected For Success be made available? Haven't seen it put up yet?       ***Edited Labels***

PatTiffin by I've been here awhile
  • 488 Views
  • 1 replies
  • 0 likes

No SMS text from Italian Bank

I hope someone can help.  I have not received SMS text (verification code for web banking) from my bank in Italy for the past three weeks.  I called Rogers and they say it is not on their end.  I called the bank in Italy and they say Rogers is blocki...

LGhelp by I've been here awhile
  • 969 Views
  • 5 replies
  • 0 likes

Issue with the rogers winback from 7x powered

Hi,I have received a call from them regarding an offer for my mobile plan. I have accepted the offer. In doing so they have done my credit check. They said that I will receive an email from them regarding the offer. Its been more than two weeks but n...

Sai219 by I've been around
  • 645 Views
  • 1 replies
  • 0 likes

Stop the robocalls.

Rogers, your phone number of 1-888-764-3771 has now been blocked. You see I made the mistake of answering this call. After the last time I told you I wasn't interested in any promotions or anything of that matter. Please do not call just to say thank...

Rick_B416 by I'm here a lot
  • 1951 Views
  • 1 replies
  • 0 likes

Transphobic name change policy

Has anyone else dealt with the ridiculous, archaic, unsafe, transphobic name change policy? You can literally change your name over the phone if youve gotten married, but if youre changing your first name (as trans folks often do, not to mention coun...

No SIM after creating a new account through WinBack Offer

I received a call from Rogers/Fido Winback team 2 weeks ago. The rep offered me a good deal with Rogers which I accepted. The guy told me I would receive the SIM card soon in mail. Since I didn't receive a SIM for more than a week, I contacted CSR fo...

deedev004 by I've been around
  • 512 Views
  • 1 replies
  • 0 likes

Fraudulent activities by salesperson

Hi,I am suffering from a fraudulent activity with above attached account. Sales person sell me a service without telling me about contract service and I don't even receive any e mail from rogers regarding this. when I called to cancel the account o 1...

Dreadful customer service during move

I set up an address change a few days ago with Rogers using the live agent chat feature on the Rogers website.When I moved, I discovered that my services did not get sent to my new address. My old address was still listed on my account.When I called ...

Jryan2 by I've been around
  • 444 Views
  • 1 replies
  • 0 likes

Cancelling One A La Carte Channel

I’ve been trying to cancel BBC News World for over a month now. Every time I go to my account and click remove and submit, I get a technical error. I have tried the chat feature but never got through until today - today it took me 16 minutes of my li...

KMA1 by I've been around
  • 580 Views
  • 2 replies
  • 0 likes

customer retention

So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell.   Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...

steveyyc by I've been around
  • 4352 Views
  • 1 replies
  • 0 likes