Just want share a sad story: I ordered my Ignite internet around June 4th, my address is available in the ordering system(of course). The first technician(from linked on which if under contract by Rogers) shows up and said he can't do it because ...
I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks ***Edited Labels***
Rogers is saying I owe them money,all my payments are up to date,its all recorded through my bank,my bank is now involved with Rogers to correct the problem,cant get to speak with anyone in there credit dept unless you want to stay on hold for 2hrs,r...
Today I received my bill. It went from 163 to 244 and won't lower it back down to the original. Am I going to need to go to Bell? **Labels Added**
Hello there, I'm new here and writing this to seek help. I had 5-6 different rogers accounts and some of them were cancelled due to various reasons. I still have 3 of them. One of the cancelled a/c has been accruing fees and I started to report that ...
Rogers Customer service are very bad, all different rep will guide you something else and at the end, you (customer) will be in trouble. There is no one to talk professionally, they all are learning. I got phone from mobile shop and they changes on m...
It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up. When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message...
For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...
I recently travelled from Ontario to Vancouver to visit my older brother who is in a long term care home and has dementia. To help with communicating with him, I have purchased two Alexa Echo Shows, which will provide an opportunity to not only ta...
I have made a fraud claim and cancelled everything on my account and still got a bill of 62$. Neither retention department nor nobody did nothing for me. I have a bill due on December 23rd and for the service which I never received. For some reason t...
Promotion deal/discount on my Cable TV Service ended over 2 months ago and I decided to cancel that e service since Rogers no longer has any deal for non-Ignite TV customers. However, Rogers TV Cancellation CS is refusing to proceed with my cancellat...
I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...
I've been having a really difficult time with Rogers and their Customer Service. I closed my account in early November, and was sent a final bill. On that bill I was charged for services beyond the date my service ended, as well as an unreturned eq...
Please, guys be careful, check all bills from Rogers I received a bill that was only two dollars more than usual and everyone would have missed it 2 dollars is nothing. But for some reason I checked where this Extra payment came from and saw that it ...
Migrated from Shaw to Rogers and while switching all of my lines over I told the customer service rep, that I also need an Ipad with cellular, they didn't have the Ipad I wanted at the store so they instructed me to buy it elsewhere and come back to ...
have tried 2 different browsers on the computer as well as Safari on my tablets and phone. Have tried clearing cookies and cache. Have tried rebooting wifi. - Similar issue when I try to go to MyRogers - just get the red circles that flash between ho...
Second month in a row with an incorrect bill despite having spoken to the office of the president. Now I am being stonewalled by the front line to get to a manager. My last day with Rogers? Likely at this point. *** Edited Labels ***
I need help with rogers please. I’m a very reasonable person and have been with rogers for well over 25 years. I have my wireless, TV and Internet with them. I’ve spent over six hours between the phone and chat with Rogers in the last two weeks tryin...
Hi,I was wondering if anyone can help with this. I have a legacy EPP plan with no data. I was in Europe for three weeks in November, and for one day that I was there, I was charged Zone 2 internet - $15. But the thing is, if I have no data to begin w...
why are wait times for call in or online chat service's well into the couple hours mark, why is customer service in this regard so poorly managed, every single rogers customer HATES having to call rogers to do ANYTHING because the wait times just to ...
