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Forum Posts

Price difference between site and bill

Hey all,    Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan.    On ...

Th23 by I've been around
  • 738 Views
  • 1 replies
  • 0 likes

Customer Service

I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...

Ignite TV - Bulk Account Discount

Looking for a credit against Ignite since my condo has a bulk deal and TV is included in condo fees   I am wondering if anyone has been able to get Ignite and not pay twice for TV?   My condo has Rogers "popular" cable include in the fees.  I also ha...

kemstone by I've been here awhile
  • 9539 Views
  • 8 replies
  • 1 likes

Rogers Bulk Condo Package Duplicate Billing

My building is on a bulk package. I moved into my condominium in 2018. I knew the building had a package agreement with Rogers but was told by a rogers rep that it only included cable and not internet. So I was billed separately for internet from the...

Marion4 by I've been here awhile
  • 1131 Views
  • 2 replies
  • 0 likes

Regarding Late Payment

Hi, I am currently residing outside of Canada. I was Initially a student in Canada. However due to some unforeseen circumstances I was unable to continue my studies in Canada. I had suspended my phone services and was sure to pay it off once I came b...

My Shaw deal was cancelled

I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...

Kkbems by I've been around
  • 569 Views
  • 1 replies
  • 0 likes

Automatic Billing

People coming over from Shaw.  You have to set up automatic billing.  it is buried in the contract.  I wasted over 2 hours trying to get the penalty billing of $5.60 reversed.  2 sets of 20 minutes on hold, then over an hour on chat with no success, ...

walterw by I've been around
  • 584 Views
  • 1 replies
  • 0 likes

Loyalty Offers

I am a current Rogers Internet customer.I convinced a friend to switch to Rogers and he got a better rate than I did. When I contacted Rogers to get the same rate, I was denied. How is this possible and what can be done?   **Labels Added**

PaulDube by I've been around
  • 2294 Views
  • 2 replies
  • 0 likes

Bad customer service

I am trying to contact rogers for so long but no one responded me I am out of country and Admitted in the hospital and They charged me a alot of money for just 2 days late payment and I am trying so long to contact them but unable to please help me  ...

Collection Issue

Hello,   I have had an account sent to collections from many years ago. I was struggling financially at the time when I closed my account, but there was an outstanding bill for the equipment. I have returned the equipment, however I still have this c...

nkarpi by I've been around
  • 743 Views
  • 1 replies
  • 0 likes

Disappointed with Rogers Loyalty in 2024

HiI wanted to take a moment to share my désappointement on how loyalty is being handled with RogersI have been with Roger for my cell phone since 2009 and with internet for the past 5-6 years.I recently added my wife cell subscription as well.Because...

karim3 by I've been around
  • 953 Views
  • 1 replies
  • 0 likes

Deliverability to Rogers network

For the last month we've been having issues with delivery of e-mails to users on Rogers Microsoft Exchange support said it's a known issue with Rogers and some tenants that we cannot seem to get resolved. Long story short, DNS records and no Spam Hit...

lilrkt by I've been around
  • 629 Views
  • 1 replies
  • 0 likes

No customer service?

Whenever I try calling customer service or *611 the automated operator tells says international calling is not available and to use *611 and then hangs up. Now I’m stuck in a situation where I have no internet/tv and I can’t contact costumer service....

Genie2 by I've been around
  • 2201 Views
  • 3 replies
  • 0 likes

Resolved! Express pickup

I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer.     ***Edited Labels***

Mrtimms74 by I've been around
  • 2324 Views
  • 2 replies
  • 0 likes

Roaming charges with cellular data off and roaming off

Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...

Nnash by I've been here awhile
  • 33581 Views
  • 24 replies
  • 2 likes

Resolved! Unlock my phone!

I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...

SaladGoat by I've been here awhile
  • 18223 Views
  • 5 replies
  • 1 likes

Brand new phone bought at Rogers store BLACKLISTED

I do not understand how a brand new phone I purchased from the Rogers store ends up blacklisted and I’m told they need to “investigate”.  I bought it 2 weeks ago.  Just two weeks ago brand new… I went back to the store with my receipt in hand and the...

crossb75 by I've been here awhile
  • 3901 Views
  • 4 replies
  • 0 likes

DISSATISFIED from LIKEWIZE

I got my phone back in june 2023 and lost it recently. Since then, I am trying to get in touch with likewize, they are sending us to rogers and rogers says they can’t help us out. Likewize is saying everytime we contact them that someone will contact...

Bill not close to what Sales promised

I was promised a price for two phone when I signed on in October 2023. Since I have called every month and sometimes 2 to rectify the billing on the phones. The first line is to be charged at $60 + 8 for the phone rental per month and the second line...

marikal by I've been here awhile
  • 824 Views
  • 3 replies
  • 0 likes

Resolved! 3.6% Price Increase

Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%. No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price.   Don't care why, yadda yadda....jus...

ByetheSea by I'm here a lot
  • 9850 Views
  • 27 replies
  • 11 likes