@foodtech46 , I understand your concerns. I see that you've connected with us in PMs. I hope you had a satisfactory conversation with us :).
RogersZia
@foodtech46 here's some food for thought. If you have an ethernet cable run that starts or terminates (depending on your point of view) at the location where the current Home Phone modem sits, you could port out your home phone number to a voip provider. Then, you would need an Analogue Telephone Adapter (ATA) to replace the Home Phone modem. You probably have a surface mount jack that is used to connect the Home Phone modem to the house telephone system. Assuming that your installation is the same as what I have, you would simply disconnect the home phone modem from the surface mount jack and plug in the ATA. The ATA also connects to your modem or router thru an ethernet connector. That is how you access the ATA to configure it and that is also the path that the ATA uses to connect with the voip servers. The voip account and ATA would have to be set up so that the ATA contacts the voip provider servers and does so securely. Once that is done, you probably wouldn't have to look at it again except for account payments.
The Home Phone service was included in the Ignite TV service when it was first introduced buy I believe that Rogers has changed that so that Home Phone service is now a separate charge. I suspect that the voip provider would be cheaper than Rogers Home Phone service that runs thru the Comcast XB6, XB7 or XB8 modems.
Those modems have a telephone port to provide telephone service If you were to use a two port telephone splitter, you should be able to connect a phone which is located at the modem and connect the house telephone system if in fact you had a telephone cable in that room. The current Home Phone modem would be removed and the newer XB6/7/8 would run the house telephone system. Ideally, for telephone purposes, the new modem would sit where the current Home Phone modem resides, but, that doesn't do the customers any good for wifi purposes and potentially the tv services as well. Comcast's all in one design doesn't recognize the fact that North American homes aren't built to suit Comcasts modem designs.
@foodtech46 in some homes, there's just no easy answer. Consider running ethernet over coax as well. You would need to buy two or more MoCA adapters which converts ethernet to coax cabling, and possibly buy a MoCa 2.0 rated splitter and Point of Entry MoCA filter to prevent MoCA data from exiting the home or entering the home from outside. It all depends on what you might need to do and where the modem would be located. If you were only going to run a single exit point as an ethernet access point, they you would probably need two MoCA adapters to run point to point. If you're not gaming, that should work and allow you to park the modem somewhere else in the house. You can run modem internet access and MoCA data over the same cable as they are separated by frequency, which brings about the requirement for a MoCa splitter and POE filter. If you're in a position where the house RG59/RG6 cable is on its own, not used for the modem, then you can simply run a MoCA network point to point. The result would be an internal MoCA network, internal to the house that is.
I suspect that you will need pods or a mesh network, but, you really won't know until you're there. The basement isn't usually an easy location to deal with, but, you would have to test it out to see what you get for results.
@foodtech46 wrote:
Although I am not ready to give up Legacy until Rogers forces it on me, I am going to make some wiring changes at home so at least a new all-in-one gateway will be located in a proper position in my home. I need it to be upstairs next to a desktop system that connects by wire. In order to have all the phones connected I need a phone jack in that room.
Hello foodtech46
If Landline Home Phone service and enabling the inside jacks is a priority or must have, you should really consider getting a phone jack installed in the room you would like your Ignite modem gateway to be installed.
I was in the same situation as you when I was young, I needed a Telephone, Ethernet and Coaxial Cable jack installed in the bedroom I wanted. I was 16 years old at the time and learned how to fish the wires myself behind the walls. I also installed a 3 port wall plate and terminated all 3 wires to the wall jack in the bed room.
Back in the day Rogers modem only outputted internet, but fast forward to 2023, my parents now are getting the ignite gateway and will have it installed in the bed room, the phone jack will connect to the RJ11, the Ethernet jack will connect to the RJ45, and the Coax will connect to the Cable TV connector on that wall plate and will make for a nice clean install and I plan to make sure all the cables are 6 foot in length for simplicity.
If you are not as tech savvy as you wish you can always run a surface mount telephone jack and mount it to the wall, you can then staple the wires along the baseboard through out your house and run them to the next closest jack and tie it in to that to activate the jack. You can pretty much do anything its mostly about how nice you want it to look and how much your willing to spend to get the jack installed.
@rogeryao wrote:
I have some issues with my legacy plan but rogers refuse to fix it.
If i cancel the legacy plan within my contract time, do i need to pay some penalty ?
Which legacy service are you having problems with and what problem are you experiencing? If you are under a term contract and cancel your service, you almost certainly be subject to penalties and cancellation fees.
If Rogers notifies you of an upcoming change to their service, that you do not agree with, you may have a way out of your contract without paying a penalty or early cancellation fee. However, you may still need to settle fees associated with financing devices, if applicable, but at least you potentially have a way out of your contract.
If you are experiencing technical issues that Rogers is not able to resolve, you may also be able to get out of your contract... but you first need to give Rogers an opportunity to resolve the problem. If the problems persist, you can give Rogers the option to release you from your contract. If you are still trapped in a contract and Rogers is not delivering on their contractual commitments to you, you should file a complaint with the CCTS. However, once you do that, Rogers will stop working with you to resolve any outstanding problems until the complaint resolution process has completed.
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