Order Approval

[stephenchester]

If they email you with a Order ID number does that mean I was approved for the phone

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[RogersMaude]

Good day @stephenchester,

Welcome to the Rogers Community and thank you for your post!

We surely want to help you verify the status of your phone order.  To confirm, was it for a new activation or a hardware upgrade?

If the order you placed went through, you will receive the shipping confirmation email. Check the email we sent you for your tracking number and the carrier that is delivering your package. 

Occasionally, due to a high volume of orders, it can take up to 2 business days for you to receive the tracking email.

You can also track your mobile order using the MyRogers app:

1. Open the MyRogers app on your device and sign-in with your username and password.
   •  Don’t have the app? Get it on Google Play or the App store.
2. From the More tab, select Order tracking. A list of active orders and their statuses will display.
3. When an order is in Shipped status, you can select Track shipment to get the latest updates on delivery.

Let us know if you still have concerns or if you have any questions!

RogersMaude