Chatted to cancel my internet, the agent tried to make me stay and offered a new plan. I was happy at that time until 2 days later when I reached them again to confirm the new promo, they said they dont see a note on my account. So I forwarded the screenshot of the previous chat. Still not honour the price the previous agent offered.
Good day @kkph,
Thank you for posting about your situation to the Rogers Community. We appreciate you are taking the time to bring this up to our attention.
Were you able to resolve this issue since posting this message? If you need us to, we'd be happy to take a deeper look into this.
To do so, we'd need access to your account. Please send a message to @CommunityHelps if you require further assistance.
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RogersMaude
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