I live in NUNAVUT and have been trying to cancel my home internet service since August of 2023. I left my residence in Toronto without returning my equipment. I understand there is a charge for this but after numerous times trying to cancel my servic...
Do I have to call long distance back to Canada to call a friend when we are both in the Dominican Republic? *Added Labels*
over 2hrs still waiting on hold to add more services. this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc. poorest customer service..shame on you..no update just hold mu...
I entered into a contract with Rogers for data and device financing for a total of $72 and some cents every month. However I have never gotten a bill of this amount from inception, but always been in the region of $74 and $75 this month.I am told par...
I just switch from one internet plan to an internet and tv app plan on Feb 27, 2024. Was told it would be cheaper and 2 months crave free, sounded good. Not the case at all, has been a huge headache and very upsetting experience. Crave did not work a...
There is no way to cancel the home internet service, only way is to call customer care - which they put on hold for hours with no estimatea wait time Or a call back option. Ni option to cancel online or app. *Added Labels*
Good morning, I have recently cancelled my service and was asked to return two pieces of equipment via Canada Post (a legacy phone modem and a cable internet modem). I followed the instructions and sent the two items in separate packages. According...
Hi there,I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only s...
I received my monthly bill from Rogers a few days ago and was displeased to find a $63 charge for a long distance call I made on February 8th. Confused at first, I realized the call was from a 1+ hour long issue that I was trying to get solved with A...
Did you know that Rogers withdraws automated payments 7-10 DAYS IN ADVANCE OF THE DUE DATE? Why does this matter? Well, I set up automated debit payments about 6 days in advance of my due date, but no payment was made, and now my account is in arr...
I was told to phone in to get a new rate for my Rogers package in the first week of October .. I was told many times on the phone how I qualified for a deal that decreased my bill over all. Over and over again the sales rep told me that NONE...
I started Services with Rogers in the last week of December, when I ordered a phone and a plan. First, I did not receive the phone it got misplaced in delivery, and then have to call them again for the sim that I got in February after calling like 10...
Need to change my visa number as the old number was compromised ***Edited Labels***
I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account s...
I'm trying really hard to justify remaining a Rogers customer, but it's hard when I'm currently paying $86/month for a 30GB plan and there are multiple mid-tier providers offering less than $40/month for a 50GB plan. (We have two lines shared on the ...
On Phone for last 52 mins to assign the account Terrible customer support on phone still on hold for 52+ mins *Added Labels*
Seeking advice on what I can do next, as well as sharing my experience so others don't fall victim to these scammers:Last month I got a call from someone impersonating as a rogers employee offering me a promotional plan that included a device. I told...
For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...
I have been trying 3 days to contact customer service in order to order a new home service. The customer service in non existent. There is no answer you just sit and wait hours on end for somebody to pick the phone and help. How is rogers getting...
Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff. When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...
