I've been trying to use the Live Chat to reschedule an installation appointment, but each time I finish queuing and am greeted by a specialist, they can not see my messages. I am using Chrome browser on Windows 10 PC, I can see my messages but they c...
This is my Reference # i214xxxxxx regarding my reimburse money ,keep contniue calling 3 week Rogers customer service is saying will be deposit next day , it wad on Decmeber 17 2023. Calling gain last two days 1 hour wait time no response , look lik...
I have been trying to talk to a specialist on Live Chat, but there seems to be nobody there. Anyone with similar experience? Thanks **Labels Added**
I received an email from Rogers regarding recent changes to my account. The email says there are documents attached but they’re aren’t any documents attached. Can I email someone at Rogers to ask for these documents. I’ve gone thru the Anna route and...
Hi!I just ordered myself a new phone and a sim card. But it’s been a week, since I received any confirmation. I tried calling the customer care they told me that my account had been marked as fraud . So they further asked me to go to the store with t...
I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two. But now its January 4, 2024 and it hasn't been fixed. I know Rogers recently changed navigation on the...
I get a text message from Rogers (assuming ot's legit - no links to connect to, just instruction) letting me know that as a valued customer for 24 months they are upping my mobile data to 30GB. "Rogers Service Message: Hello xxx, we want to treat you...
I tried to contact Rogers for Internet service. Out of five tries I hanged up all five times with wait times between 35 min and 57 min. Just could not get to any soul.If there is anyone monitoring this forum at Rogers, could you please call me back? ...
I have been trying to connect to Rogers during my vacation and been on hold for 2-3 hours and online system says wait queue at 95 which never moves. Being unable to reach the customer service on time not because of my fault but the company not hiring...
What is the best way to get through to customer service. I waited on hold for 40 minutes, on 6 different occasions today. Total joke. *Added Labels*
I'm extremely disappointed because my promotion ended, I called and waited and 1 hour and a half the first time and then again a 2 hour wait to speak to an agent about my bill and the promotion ending. The bills are advanced charged anyways, now when...
I have been contacted by a customer representative who claim to be from Rogers Christmas Promotions; I was offered a iPhone 15 with a modified Monthly plan. Device was sent, device received, was rolled to call to activate so the promotion can be atta...
Returned the Upfront Edge phone and tracking shown it was delivered to the Oakville warehouse on Dec 12. It has been way over 10 business days. Heard nothing so far. Account has not been updated. Chatted many times with the live agents. No help ...
Well its a boring time on hold with Rogers the last two days, might as well pass the time. So after visiting two Rogers stores yesterday, showing my face to the camera, waiting in my car to go in, I was told the exact same thing at both locations....
Rogers raised the price for the renewal of our contract after we were quoted a price. Is there a way to contact a high up manager to resolve a complaint regarding a contract price that was not honoured without waiting on the phone for hours
Please train Rogers customer service techs. No cellphone service for last 7 days and don't even know when I'll get it and sadly because of one dumb customer rep who ported my number before getting new sim card. He thought eSIM does not require physic...
I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switch...
I recently had my phone repaired by Rogers under warranty. While mine was in being repaired, I was given a loaner phone. When I received my phone back, I returned the loaner phone in the box and the tracking number has shown it was returned and signe...
Last year, we had the same conversation.Continue with Rogers because of their offer. This year again with no conversation or warning, you raised my payment up morethan double. Could you please tell me how i can cancel my Roger Account? Thank you **...
Rogers plays games when it comes to canceling packages that we never ordered. They drop live chat connections, conveniently transfer and intentionally drop calls. This is the typical game they play when it comes to cancelling or getting money back ...
