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Rogers REP threats and misleading information

Hey,   I would just like to say that I am so so disappointed with the way this big firm is working. I set up my internet and home phone and i was told i would be charged X amount of money. I said sure - the Tech Lied to me and never told me that ther...

bilawal123 by I've been around
  • 1063 Views
  • 2 replies
  • 1 likes

Please stock the ignite modems in the Rogers store

Please stock the ignite modems in the Rogers store. Its inconvenient to wait days until a technician can arrive to simply provide me with a modem. I will not have service for days now because I have to wait for a technician to provide me with a modem...

ghazal1112 by I've been here awhile
  • 943 Views
  • 4 replies
  • 0 likes

Resolved! Am I Eligible for the Disney+ Promotion?

 I just signed up for Rogers last week via a field sales rep.   He did not mention anything about free 6 months Disney Plus promo nor did I see it in my order confirmation, is it only available for customers who sign up directly?   **Labels Added**  ...

dmbcanada by I plan to stick around
  • 1690 Views
  • 4 replies
  • 0 likes

Credit for outage

Was without service for over 10 days. Took multiple calls and two techs to come out to finally resolve the problem. Remarked to multiple Rogers agents that I expect a credit on my account. After waiting 100 minutes on a call to trying to get my credi...

JGIBB by I've been around
  • 539 Views
  • 1 replies
  • 0 likes

New Rogers Customer...

I am a new customer at Rogers and they hooked my services up to everyone in my building for 5.00 dollara bell n Shaw has been trying to get me to sign in since the rest of their bill is in my name for debt collection.

GFlex

So what is meant by "20 GFlex channels"?   I have 20 Gflex channels now since I changed my package this afternoon. But am not seeing the ability to swap flex channels. I have Flex 20 + sports. Quote from chat "Flex 20+ sport total of 51 channels + 20...

Biollw by I'm a senior advisor
  • 628 Views
  • 1 replies
  • 0 likes

Resolved! Modem Delivery Issues

Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...

nathan13 by I've been here awhile
  • 874 Views
  • 1 replies
  • 0 likes

Ignite TV Bundle - NBC Not Included

Just realized I cant watch the Kentucky Derby for the first time ever. My package doesnt include regular NBC. And I have a flex tv package, 155.00 /month. Why, Why, Why?   *Added Labels*  

Ignite TV Billing Inquiry

On my March bill I was over charged for my ignite. After six calls and many HOURS of my time. the round is on this months bill. I haven been billed for a bundle change (114.30) I never change anything. I have been on the phone again today      **Labe...

dan53 by I've been here awhile
  • 657 Views
  • 3 replies
  • 0 likes

Check your bills!

Hey, Rogers, TWO subscriptions (Disney +) for the SAME service on the SAME bill. Was nice of you to offer me a promotion on ONE of the subscriptions while continuing to charge me for the other one. You've been doing that for 3 months now.  Nice of yo...

rkeslick by I've been here awhile
  • 547 Views
  • 2 replies
  • 0 likes

Being charged for not using internet after cancelation.

Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore…       ...

Tomdom69 by I've been around
  • 703 Views
  • 1 replies
  • 0 likes

Resolved! How do I upgrade my Internet service?

i have make phone call to Rogers customer support but they just kick me like a ball, no one is actually give me a hand to upgrade my Internet service.       ***Edited Labels***

Paper bill

Does anyone know how I can change from online billing to paper bill?       ***Added Labels***

Ron1959 by I've been around
  • 1165 Views
  • 2 replies
  • 0 likes

Misinformed while upgrading the wireless plan

Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...

Resolved! Equipment Return Waybill

Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...

Can't get SIM delivered by mail?

After 15 years rogers as cancelled my account because there sim as people can’t seem to get mail a SIM card by Canada post after months of trying and SIM cards being returned to them and no one saying a word to me after calling over and over all they...

burgeo199 by I've been around
  • 738 Views
  • 1 replies
  • 0 likes

Financing a refurbished phone

Just curious why there is no option to finance my own device at the end of my Upfront Edge term?It looks like I can return my own device and then finance the same model of a refurbished device for $15/month. So why do I have to pay so much all at onc...

Jmcg1 by I've been around
  • 618 Views
  • 1 replies
  • 0 likes