Where should I begin…. I went to the US because of an illness in the family, but few weeks prior, I spoke with Rogers agent to confirm LD charges, I was informed that it was included in my plan and that I should only have my roaming charges. This was...
Customer service agent repeatedly committed to a specific corporate rate cell phone offer and indicated the promise was recorded in notes on my account for any other agent to follow. She repeated and confirmed the monthly price at least 3 times. Wa...
I am utterly disappointed and appalled by the abysmal service provided by Rogers. Where do I even begin? Let's start with the fact that I signed up for their supposedly convenient Canada-USA-Mexico plan, only to come home from Mexico to a jaw-droppin...
I’m trying to cancel my service but cant seem to get ahold of any rogers help they tell me to contact them and i’ve emailed and called with no responseI’m back in australia and really struggling with what to dk even contacting my old work! Any help w...
We are planning a trip in September to Scandinavia, and although I have 5 roam like home days, our trip is 10 days long. My plan is to purchase a local sim that is accepted in (Norway, Finland, and Denmark) Can anyone confirm that incoming texts to m...
I came away from Canada at the end of October and haven't used my number since. In November I had requested for a seasonal suspension and been told it costs $7/month plus taxes, and that this can be done for 185 days. However, I have been constantly ...
I recently canceled my internet due to moving to an area not serviced by Rogers.I was charged a cancellation fee.One-time charges and credits Apr 22 - May 25 $Cancelled: Ignite Internet 150-Unlimited 100.69Cancelled: Advanced Wi-Fi Modem Rental 11.32...
We had a Client Support Specialist come to our door on Dec. 8th.We were sold a package that has still not been provided in full based on agreements set.out on the day we signed up.Additionally, after the initial sale, the client support specialist ha...
I have been without internet, since I decided to reschedule the installation date.Even call to the office of the president didn't resolve anything since April 19th.That office has no ability to place an appointment or resolve the issue in a timely ma...
Hello, I have talked to chat twice about the issue and I was told the wrong info was provided and there is nothing that can be done. Here is what happened. I saw that Rogers EPP was offering the $55 dollar plan that includes USA and Mexico. I was alr...
Hi there!I have asked to cancel Ignite home internet in November, however support didn't it, and Rogers billed me for Ignite in December automatically. Then I turned off auto-bills, and texted support to turn it off. They said they did it. But next b...
My mother was account holder with my father and I as authorized users. My mother passed away September/2022 . How to cancel **Labels Added**
I was on the Rogers website today and noticed the fastest plan they offer for my address is 500Mbps down, 150Mbps up. I am currently on Gigabit 1.5 (and Gigabit 1.0 for 8 Years before that). Anyone know why they aren't offering faster packages anymor...
I lost service last month. Spent some time waiting to finally talk to someone who assured me I would get credit for the outage. I didn't get one. Called today and had to go through customer service to talk to "technical support" (another 20 minut...
I am contacting you to esclate an issue that your customer service has failed to resolve for the last 4 months.Details of the IssueI had cancelled my bundle services (Internet & TV) with Rogers on Jan 6th 2024. Subsequently I was issued a Return Labe...
I cancelled 2 Rogers accounts in the last few days. Cell phone account closed over the phone on November 14. Shortly after I saw the account posted CANCELLED on the MyRogers web page. Home services were cancelled November 20, but still show acti...
Please advise how I can obtain past bills from 2017,2018 & 2019?Thanks *** Edited Labels ***
I dont speak french or read it and ive received my bills in french and i dont understand why. I didnt select anything for french so i dont get how this happened and i really need my settings for all my communications to be in english *Added Labels*...
Hi All I've been back and forth with Rogers for almost 2 years now, re the ridiculous charge for my senior father who only has a home phone and TV. Over the past 2 years, his bill has increased exponentially. He is now paying 195.00 a month for a h...
I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones. One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...
