My phone plan is coming to an end soon and it looks as though I'll have to get a new plan regardless of if I keep my phone or get a new one. All the plans show the $5.00 automatic payment discount. Is there an option to opt out of the automatic payme...
I have been told my Digital Modem will be discontinued Oct 17, 2024 and I will have to transfer to Ignite. I looked at the Ignite Popular pkg with internet for $135.oo for 2yrs but when I logged in to my account the price went up to $170.00 and was m...
I had a fantastic experience with Roger’s products and service department. The quality of their offerings is top-notch, and the customer service provided by Chanel was exceptional. Chanel went above and beyond to ensure all my needs were met, making ...
Hi all, Believe it or not, I've gotten my first cell phone. I'm in the process of trying to transfer voip and internet from Start.ca to mobile and internet with Start.ca. I could use some confirmation that I'm doing this right, please. Received new...
What kind of joke is this? If I'm chatting with an agent and consenting to a plan change or something, I better get a transcript of that dialog, otherwise what's mynproif of what I was told/promised? Thsi happened TWICE to me in the last week, so no...
I have been with Rogers for so many years, I have had 5 phone lines with them and now I’m down to 3 phones lines, upgraded my phones only with Roger’s, and how is it possible to pay over $500 a month? No one in their right mind would pay this amount ...
I would like to remove two numbers from my account! ***Added Labels***
Hey all, i have a tablet plan, it previously was a "network access plan" and i was only connecting to LTE+, meanwhile another line on the same account was a "tablet access plan" was able to connect on 5g. I contacted support and asked them to change ...
I cancelled a rogers internet account earlier this year. I signed up through an offer from FB marketplace around Feb 2022 and cancelled around Feb 2024. When I cancelled no one told me of any ECF fee, or that it was a small business account. When ...
I have a $12 charge for roaming usage for AT&T Wireless/USA. I DID NOT absolutely roam for even 1 minute as I was not out of the country. I have been unfairly charged in the past and when I contacted Rogers, their agent was so rude and refused to r...
I have already spent 2 hours waiting on the phone for a representative two days ago. The first gentleman didn't know how to cancel an account. The second gentleman assured me that the account would be cancelled the next day (yesterday) but his syst...
I am travelling to Singapore for a week and all the eSIM services I have been exploring state the roaming must be turned on in order to use it. I don’t want to incur roaming fees, is that even possible? Thanks ***Edited Labels***
This morning I placed a new order with a new plan, but everything went wrong, same situation as two years ago when I went through . just upgrading for a new phone. Rogers system deleted my apartment number from my shipping address at the time and cou...
What is the 400 credit on my statement mean to my late payments. I'm given $400 credit limit but charged late fees. What is the reason for Rogers to give me any credit limit. If I must pay on time. What is the bookkeeping do. Gives the company more V...
As of last night we’ve been unable to access Roger’s.com email account. Senders get a bounce back indicating account has been disabled. When checking Mail a message comes up indicating no password provided for yahoo. Coincidentally the day before w...
So my son's birthday today and he was thinking of a cell phone. It dawned on me I had a 500$ credit with Rogers so I figured out how to login. To my surprise my credit was eaten up by increases and a year of late fees. An email simply stating my acco...
I find it odd that every time I have to call rogers it's that they are experiencing higher than normal call volumes.... How can this happen all of the time. On top of that I was sitting waiting for live chat when the chat just closed. So if you inclu...
I want to describe the problem. On July 1st we moved from North York to Newmarket. A week before that I wanted to notify Rogers about the coming change of the address. I tried the Chat, but it was too busy. So, I called Rogers Service by phone, and ...
Frustrated with Rogers Customer Service! I was a loyal customer with FIDO over 10 years, since switching to Rogers from Feb, facing repeated issues due to poorly trained reps who don't pay attention to customer needs. My request for an India long-dis...
I am so frustrated with Rogers and will be leaving For another provider. I signed up for a two year contract with a $30 promotion discount for two years ending in August 2025 as I was a Shaw customer.. in June of this year, I received a text from Rog...
