I have a US-Canada plan with Rogers, and I made a phone call to the US last week, but they charged me for it. I contacted customer support to make sure it wasn't a wrong charge. They said it was valid because I called over Wi-Fi calling. What? I was ...
My friend has the number +1 Removed phone number **Keep personal info private**- RogersZia and he is currently outside Canada and subscribes to you. He lost his SIM card and wants to entrust me to get him a new phone card... What are the procedures s...
Why is Rogers recording my voice to use to authenticate me without asking for my consent first? I have never consented to my voice being used for this spe ific purpose and to be told when I called in for the first time in a few months to find out wh...
I had same experience as fellow ex roger service user. I am from Vancouvrr, Canada. After receiving a call from someone claiming to be RogersFido special team, winback team. I hope someone from Rogers reads.I received my first call from the number +1...
My screen broke over 2 weeks ago. I have Device Protection at $15.99/month. When submitting my claim, I was directed to “LikeWize”, Rogers 3rd party that covers their Device Protection claims. I was told that my device is not covered under roger...
How do I find out about work being completed on my street. *Added Labels*
Hii i get 1200 bill by rogers and they suspend my account from 8 months. in last 6 month atleast i pat 2000 dollar i think rogers make fraud with me. when i call customer care they ask they make less like as monthly bill but i can't get noting. *...
I have two old Rogers phone numbers that I believe are assigned to new people now. I have tried texting and calling my old Rogers mobile numbers to ask if the person would be willing to give me the SMS codes are being sent to my old Rogers mobile pho...
Why my bill is over charged?! ***Edited Labels***
I pay $18.99 plus tax for premium device protection on mine and my daughters brand new 14 pro max phones. Unfortunately one of my daughters lost her phone and I called it in to request a claim/service request. They denied my claim and Likewize will n...
I wasn’t using my mobile no. From Dec 2023My number had lost.I hope this email finds you well.I don’t know how Roger’s is charging unreasonable money as I couldn’t use the services and now they sent the issue to collection centre.Approximately 6-7 mo...
HI, I'm making this post as a query for a new phone I am financing. I was shown on the website and in-store while I was setting it up that I would only be paying $15 monthly for the first two years to finance my phone as there would be a credit towar...
I just noticed that Rogers did a hard credit check on my file on February 6th of this year, when I wasn't even looking to swith my plans to Rogers. I find this quite baffling and it's disappointing that Rogers would do this and also not communicate i...
HiI have been with Roger's for 15 years and wanted to upgrade my hardware and plan and it was nothing, but a pit of bureaucracy of staff sending to different support chats to only backtrack and send me to another staff.What on Earth is going with you...
I am with Rogers since 3+ years now. My current Rogers Ignite Internet plan contract is ending within a week and I was trying Rogers to advise me the best they can do. The price offered is higher than what carrytel is offering even without contract o...
My bill was due on June 4th. It's now June 6th, and Rogers Collections just called, threatening suspension due to a late bill. Two days!!! When I asked to speak with a supervisor, the representative argued with me, put me on hold, and then hung up on...
There is no FAQ that I was able to find and there is no option in the Rogers Portal to stop the auto payment (credit card) option. Does this mean customers must call the call centre and speak to a rep, who hopefully can understand what the custome...
Hello,I was sent a waybill to return my ignite modem and tv box after cancelling my services. I put both in the same box and returned them. I only recieved an acknowlegement of receipt for the ignite internet modem. It is impossible to navigate Roger...
Hi, i just spend more than 1 hour on waiting for someone to help me and when they picked up the call they just hang up on me lile seriously. I just want my old number back which i changed by mistake i called customer service right away when I release...
I first tried it through self serve, then live chat, then phone, then Rogers store. All recieved same error "sorry, something went wrong". One agent said that it could be an issue with my profile so they sent in a ticket. I was told I could be waitin...
