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Resolved! Billing

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help     **Added La...

Trixie269 by I've been here awhile
  • 1949 Views
  • 7 replies
  • 0 likes

Discrimination on Family Status

I tried to change my plan online. I have done this many times before without issues. I was told I need to revalidate my passcode, however I am.on maternity leave. I emailed tfedgovidv@rogersdirect.ca and didn't receive a reply until the next day. Of ...

Emilyk35 by I've been here awhile
  • 521 Views
  • 2 replies
  • 0 likes

What you have to do to actually get a phone from Rogers ?

What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...

RW2023 by I've been here awhile
  • 872 Views
  • 3 replies
  • 0 likes

Highly Unreasonable Wait Times in Store and Over the Phone

I was in store at brantford on the 24th November and I waited in line for almost 2hrs then I left.I am on the phone with CS right now and I have been on hold for 1hr 33mins plus.I went in store at missisauga after waiting in line for almost 1hr I was...

Dipo1 by I've been around
  • 399 Views
  • 1 replies
  • 0 likes

Worst Customer Service on the Planet

I don’t think they care. 2 hours on hold still no answer. Live chat waiting for 90 minutes. How is it possible for a company this size? Thinking of switching back to Bell     ***Edited Labels***

Gio5 by I've been around
  • 230 Views
  • 1 replies
  • 0 likes

Question About My Internet Account

hi i need to confirm if my rogers internet account has been hacked or not. keep getting prompts on my Samsung galaxy a18 (2018) android phone. my charger for my phone is not working, I'm at 17%       ***Edited Labels***

bonnieac by I've been around
  • 352 Views
  • 1 replies
  • 0 likes

Rogers phone number

What phone number do I call to temporarily suspend my Ignite Internet and TV services while on extended vacation?       ***Added Labels***

Harv1 by I've been here awhile
  • 440 Views
  • 1 replies
  • 0 likes

Waiting for response from office of the president

Pls have the advisor from Presidents office call me and reply to my emails. This lack of customer care , accurate service and billing is beyond insulting and abusive. 2 emails sent today. Waited 1.10 mins on the phone. Rogers really does not deserve ...

Quinny by I'm here a lot
  • 1120 Views
  • 1 replies
  • 1 likes

Cancelling the internet

I have spent several days waiting on the phone just to cancel my internet services and still was not connected to an agent. Very bad experience, not the first time.   *Added Labels*

Irinasko by I've been around
  • 680 Views
  • 1 replies
  • 0 likes

Resolved! Upfront edge

Do I have to use the upfront edge program if I buy a new phone? I have been trying to get in touch with Roger’s all day will no luck   *Added Labels*

Cyndie58 by I've been around
  • 718 Views
  • 1 replies
  • 0 likes

Disappointing Customer Service Experience

I recently decided to switch my cell phone service to Rogers. This included a phone and tablet. I was to receive both by FedEx X. After receiving my phone, I was informed by Rogers that due to a stocking issue I would have to pick the tablet up from ...

TS2U by I've been around
  • 444 Views
  • 1 replies
  • 0 likes

Unreturned equipment charge

I cancelled my Rogers internet service as of yesterday (November 22/23). I returned the modem to a Rogers store the same date as cancellation on November 22/23. I received my Rogers bill and have been billed an unreturned equipment charge on the same...

fspilot by I plan to stick around
  • 462 Views
  • 1 replies
  • 0 likes

Porting Landline Number to Wireless

I know this is possible as I have done it before from wireless to wireless but the Landline port is more complicated.   I just want to eliminate the cost of a landline by porting the number to my Rogers account and replace the existing cell number.  ...

Anormandin by I've been here awhile
  • 943 Views
  • 2 replies
  • 0 likes

Account Complaint

Good morning, I am a senior and a long term cutomer for Rogers. In May I was paying about $51 and now it has gone up to about $70. When I have talked to your CS (4 times) I get the run around and have answers. When I ask for the Loyalty Office they t...

pgjo by I've been around
  • 416 Views
  • 1 replies
  • 0 likes

Calling the Fraud Management Team

Hi,    My Fido account was suspended for no apparent reason and I called customer service to get it sorted out. After being transferred across several departments because no one had ANY idea what was going, I was given the number for the Fraud Manage...

michmich by I've been here awhile
  • 570 Views
  • 2 replies
  • 0 likes

Customer support

This is crazy I’ve been trying to speak to the right customer service agent to fix an issue with my account and after waiting hours and keep being transfer to different departments and being hanged up different times this is my last effort to try to ...

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my  new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...

pleblanc19 by I've been around
  • 4320 Views
  • 8 replies
  • 0 likes

Rogers offer on migrating 2 lines from another provider

I have Rogers internet and 1 pay as you go line converted to monthly talk and text. I was looking for some good offer from Rogers to move my other 2 wireless cell phone lines to Rogers but chat didn't yielded any results. If there are any, how do I e...

jodha23 by I plan to stick around
  • 611 Views
  • 2 replies
  • 0 likes