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Forum Posts

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Stop the robocalls.

Rogers, your phone number of 1-888-764-3771 has now been blocked. You see I made the mistake of answering this call. After the last time I told you I wasn't interested in any promotions or anything of that matter. Please do not call just to say thank...

Rick_B416 by I'm here a lot
  • 1576 Views
  • 1 replies
  • 0 likes

Transphobic name change policy

Has anyone else dealt with the ridiculous, archaic, unsafe, transphobic name change policy? You can literally change your name over the phone if youve gotten married, but if youre changing your first name (as trans folks often do, not to mention coun...

No SIM after creating a new account through WinBack Offer

I received a call from Rogers/Fido Winback team 2 weeks ago. The rep offered me a good deal with Rogers which I accepted. The guy told me I would receive the SIM card soon in mail. Since I didn't receive a SIM for more than a week, I contacted CSR fo...

deedev004 by I've been around
  • 435 Views
  • 1 replies
  • 0 likes

Fraudulent activities by salesperson

Hi,I am suffering from a fraudulent activity with above attached account. Sales person sell me a service without telling me about contract service and I don't even receive any e mail from rogers regarding this. when I called to cancel the account o 1...

Dreadful customer service during move

I set up an address change a few days ago with Rogers using the live agent chat feature on the Rogers website.When I moved, I discovered that my services did not get sent to my new address. My old address was still listed on my account.When I called ...

Jryan2 by I've been around
  • 387 Views
  • 1 replies
  • 0 likes

Cancelling One A La Carte Channel

I’ve been trying to cancel BBC News World for over a month now. Every time I go to my account and click remove and submit, I get a technical error. I have tried the chat feature but never got through until today - today it took me 16 minutes of my li...

KMA1 by I've been around
  • 401 Views
  • 2 replies
  • 0 likes

customer retention

So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell.   Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...

steveyyc by I've been around
  • 4078 Views
  • 1 replies
  • 0 likes

Resolved! ID to upgrade

I've had a Rogers account for something like 10-12 years. I went in to get a new phone today, and was told that I couldn't use my health card as ID, even though I have used it every other time in this store. Ok, fine, I don't carry my physical passpo...

Gm84 by I've been here awhile
  • 714 Views
  • 4 replies
  • 0 likes

Are @rogers.com emails down?

I am trying to login to my email and its not working, and account recovery says the email doesn't exist. My mom & sister are also having issues logging in. I sent a PM to CommunityHelps as well but havent heard back.       ***Added Labels***

KevinM3 by I've been around
  • 372 Views
  • 1 replies
  • 0 likes

Snow birds.

What options are best for snow birds who spend six months in the US. $12/day plus taxes is to heavy for 20 days per month by 6 months?      ***Edited Labels***

Skyhills by I've been around
  • 356 Views
  • 1 replies
  • 0 likes

Billing

I cancelled my service on Sept 16th and have received 2 confirmations that my equipment (modem and pod) were received back. Still getting billed for the service and now getting notices threatening late fees if I don't return the equipment. 6 phone ca...

RobFord2 by I'm here a lot
  • 1149 Views
  • 7 replies
  • 1 likes

Price match email

I received a price match email from Rogers that indicated that if I found a better price online for a cell plan that they would price match. I found a better price. I knew I would get nowhere as usual with Rogers I thought I would try. I spoke to 5 l...

Soulierl by I've been around
  • 557 Views
  • 1 replies
  • 0 likes

Issue with the Rogers Winback from 7X

  Hello  I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...