Trying to return equipment

[RB34]

Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck.

**Labels Added**

[-G-]

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@RB34 wrote:

Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck.

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For more information on returning Rogers rental equipment, go to: https://www.rogers.com/support/billing-accounts/returning-rental-equipment

How far did you get in the returns process?  Did Rogers send you any kind of return authorization email?  If Rogers authorized your return and provided you with a "Canada Post Return ID Number", all you need to do is box up your equipment and then either print your own return label or go to a Canada Post location and ask them to print one for you.

If you have any questions or concerns, you can contact Rogers by telephone or chat or send a private message to @CommunityHelps .

[etheringtonn]

I have been having this same issue. I was basically tricked by an in-store sales person that I could get a better deal on my existing Rogers internet/cable. What I did not realize was he was what is called "account spinning" in order to get the commission. It's left me having 2 rogers internet/cable accounts. I have been trying to cancel this new one basically since it was opened on Thursday. I have been told the account cancellation is processing on their end, but I have been waiting 5 days for the waybill. I keep calling, and they keep telling me to wait. I am really frustrated. Are you saying in the message above, I don't have to wait for the waybill, and I can just print my own labels to send?

Thank you.

[RogersJo]

Good Day @etheringtonn 👋

Thank you for your loyalty and tenure with us. We're saddened to hear what occurred. I can assure you that this is not the type of experience we want you to be having. You can go to a Canada Post location and have them print one out for you as well. I just have a few questions for you in hopes of getting this ironed out:

Have you received the waybill since you last posted?

Did you happen to check your spam inbox for the return waybill?

If you have yet to receive the waybill, as @-G- suggested above, please feel free to send us a message and we'd be happy to help!

Regards,

RogersJo 
 

[williamhazlett8]

im stuck with there boxes since i dont have a cellphone nor do i have a printer also the guy couldnt send me the waybill he said it was down i told him i was going to leave them at the post office if they wanted them they would be there not my fault i want to give the stuff back but they give me no option 

[Hmm]

It's worth emphasizing that customers can ask Canada Post to print the label for them. However, if you're like me. you've already thrown out your box for your device and that's a bigger problem (for me) than the printing the label. Rogers/Shaw should send out shipping boxes at customer request with a pre-printed label.