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Rogers Ignite Gigabit Very... very Slow Speeds

ToxikRick
I Plan to Stick Around

I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows no more than 37mbs-72mbs.

 

I got to the point of having a tech come out, and he did a bunch of speed tests and said there wasn't an issue. He said I will never get more than 50mbs with the 2.4ghz, and I would have to go on 5g. I tried that when he left, and same speeds... until it dropped. Now I'm going from no service, to 10-15mbs. Even Rogers speed test is showing 30mbs-57mbs now.

 

I'm at a loss... hoping for help here. Anyone else experiencing these issues in my area?

 

I will post this just in case... as I've seen it posted by others:

 

 
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM 6.000 11 35.780
2 849000000 256QAM 7.700 2 35.780
3 855000000 256QAM 6.700 3 35.595
4 861000000 256QAM 6.100 4 35.595
5 579000000 256QAM 4.800 5 35.595
6 585000000 256QAM 5.100 6 35.595
7 591000000 256QAM 5.400 7 35.780
8 597000000 256QAM 5.900 8 35.780
9 603000000 256QAM 5.700 9 35.780
10 609000000 256QAM 5.900 10 35.595
11 303000000 256QAM -0.100 1 37.356
12 621000000 256QAM 6.100 12 35.595
13 633000000 256QAM 6.200 13 35.780
14 639000000 256QAM 6.100 14 35.595
15 645000000 256QAM 6.300 15 35.780
16 651000000 256QAM 6.000 16 35.780
17 657000000 256QAM 6.300 17 35.780
18 663000000 256QAM 6.300 18 35.780
19 669000000 256QAM 6.900 19 35.595
20 675000000 256QAM 6.800 20 35.780
21 681000000 256QAM 7.200 21 36.387
22 687000000 256QAM 7.200 22 36.387
23 693000000 256QAM 7.100 23 35.780
24 699000000 256QAM 7.000 24 36.387
25 705000000 256QAM 7.100 25 36.610
26 711000000 256QAM 6.800 26 35.780
27 717000000 256QAM 7.000 27 35.780
28 723000000 256QAM 6.500 28 35.780
29 825000000 256QAM 6.700 29 35.595
30 831000000 256QAM 7.100 30 35.780
31 837000000 256QAM 7.600 31 35.780
32 843000000 256QAM 7.500 32 36.387
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 248600000 YES YES YES 1.299999
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 41.500 3 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

88 REPLIES 88

Re: Rogers Ignite Gigabit Very... very Slow Speeds

nbalusani
I Plan to Stick Around
I am directly connecting to Rogers Router using Cat 6e cable

Re: Rogers Ignite Gigabit Very... very Slow Speeds

nbalusani
I Plan to Stick Around

Previously I used Bell Gigabit internet on same device and I used to get 900 mbps speed and no issues. Now during the week days I am getting upto 150 mbps(some times) and some times below 100 mbps . During the weekend from friday evening it slows down too much until sunday and getting only 60 to 70 mbps.

 

I am planning to switch back to Bell again as this is not worth

Re: Rogers Ignite Gigabit Very... very Slow Speeds

nbalusani
I Plan to Stick Around

I checked my network controller and it set to 1 Gbps full Duplex as well.

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Hmm, it should work but it doesn't.  Only things that I can think of is:

 

1.  Have a carefull look at the ethernet cable that your using.  Check the pins at both ends and look for any damage to the cable itself.  If you were getting 900 Mb/s, via ethernet with Bell's HH3000, then you should be able to do the same with the CODA-4582 modem.  Just to check, that's the only white modem that Rogers uses.  Is that the modem that you have?  Given the signal levels that you posted, that is the modem that you should have, unless I missed a modem swap between yesterday and now.  

 

2.   Call tech support and ask the tech to ensure that the modem is provisioned for the internet plan that you have (gigabit service ??).  Indicate that you're never able to achieve anywhere near the plan's data rate. 

 

3.  Ask the tech to run a signal check on the modem and ask specifically if the modem's OFDM downstream channel is within specs.  The user interface does not show all of the signal data unfortunately, but, tech support has access to those numbers. 

 

4.  For a windows pc or laptop, delete any existing LAN profiles.  Windows will rebuilt the profile as required.  

 

If you were running Bell's fibre optic service before, why switch to cable with any provider?  Just curious.....



Re: Rogers Ignite Gigabit Very... very Slow Speeds

nbalusani
I Plan to Stick Around

I got the promotional offer from Rogers which Bell did not matched. That was my mistake which I switched. Now I am trying to switch back