@ToxikRick call tech support and ask the Customer Service Rep to run a signal check on your modem. Your modem data only shows one upstream channel running. That can be seen in the Upstream Overview section. I'm assuming that you copied that entire table from top to bottom in one copy and paste session, in which case there should be three upstream channels running instead of just one. That single channel upstream operation would explain the slow data rates. Check the Upstream Overview prior to calling and assuming that you still have one upstream channel running, also advise the Customer Service Rep that there is only one upstream channel in operation.
That signal check should fail automatically, followed by a conversation with the CSR to arrange for a tech visit at your convenience. If the previous tech saw the single channel in operation and didn't do anything about it, I'd be surprised and rather disappointed, to put it politely. The upstream signal power isn't very high which is rather odd. Typically these single channel occurrences are accompanied with external cable problems, which result in low downstream signal levels, high upstream power outputs and upstream channel shutdowns to keep the modem running in a single channel mode, allowing it to communicate with the Cable Modem Termination System (CMTS). So, your downstream and upstream power levels don't reflect any problems with the external cable or connectors, but, the single channel mode points in that direction. Its a rather odd case.
Didn't Rogers buy out Shaw in your area? Don't remember the details on that one. That might mean that there are technical issues which are still to be resolved. That might be part of the explanation for single channel ops, but, I doubt it. This might be just a run of the mill cable/connector problem.
Note that a modem reboot will temporarily resolve issues such as this, but it won't resolve the underlying problem. That requires the services of a tech. A reboot will temporarily return the data rates to a normal range, but, within a short period of time, you'll be back to slow data rates when the cable signal levels degrade once again.
As for the wifi rates, have a look at the following post, specifically the wifi settings and applications to check out whom you're competing with for usable wifi channels. It might just be that low data rates on a 2.4 Ghz wifi network are the norm for your location, given all of the other modems and router running nearby. If that's the case, its time to look to moving to the 5 Ghz band.
https://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/429489#M54216
@ToxikRick did the tech give you any estimate on when or even if dual or triple channel upstream would be available?
Is Bell fibre available at your location? If so, that's worth considering.
Regarding the wifi data rates, thats a combination of a number of factors which include:
1. The number of wifi antenna on the mobile devices and what data rates the wifi adapters will run. That information isn't clearly stated by the device manufacturers and as a result, you have to do some digging to find the specs that state the number of antenna in use and the supported data rates of the wifi adapter:
2. The wifi settings on the modem or router; and
3. The local competition from your neighbours.
At the end of the day, given the mobile devices that you have on hand, the best that you can do is to optimize the wifi settings as indicated in the post that I mentioned and take a careful look at the number of wifi devices that are running nearby. Even with the knowledge of the other nearby networks, if you're in a crowded wifi environment like I am you end up deciding to live with the results that you get over a 2.4 Ghz network, or, you abandon ship and move everything that you can up into a 5 Ghz network. Thats basically what I've done. Anything that really counts is running on ethernet or a 5 Ghz network, leaving behind any 2.4 Ghz devices that can't move as the manufacturer was too cheap to build in 5 Ghz wifi capability. Too bad, as I'd really prefer to shut down the 2.4 Ghz network once and for all.
Hey @Rajandra!
Welcome to the community!
Sorry to hear you're having slow network connection issues as well! Feel free to share you're experience with us and we'll be happy to help!
@Ehrich can you log into your modem, navigate to the STATUS .... DOCSIS WAN tab, copy the Downstream Overview table, all the way down to the bottom right hand corner of the OFDM/OFDMA Overview section and paste that into a post. Ignore the data that sits above the Downstream Overview title, as that data is specific to the modem. Hopefully the signal data will shed some light on the slow speeds that your're experiencing.
@Jeffsttop you probably have an ongoing external cable and/or connector issue. You don't have to run a factory reset to solve this. Simply unplug the modem from the wall socket, wait for about 15 seconds and plug it back in to force a restart/reboot. That reboot should temporarily resolve the issue but it won't solve the underlying cable issue. So, see if the restart/reboot has the same effect as the factory reset. It should.
The next time that you're seeing slow data rates don't do anything to the modem. Call tech support and ask the Customer Service Rep to run a signal check on the modem. See if that passes or not. My guess is "not". Also let the CSR know that you've had to run a factory reset or restart to get the modem back into operation. There's always the chance that the modem itself is at fault, but, the modems are pretty reliable and the external cables don't last forever, requiring replacement after years of service.
If you have time at some point, when the modem is running slow, log into the modem and navigate to the STATUS ... DOCSIS WAN tab. Select or highlight the Downstream Overview table, all the way to teh very bottom of the bottom OFDM/OFDMA section. Right click .... COPY. Then paste that into a post right click .... paste. That entire table should paste into the post, just like a part of a word or text document. Ignore the data that resides above the Downstream Overview title. My guess is that you might be down to a single or dual Upstream channel which will slow your data rates down considerably.
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RogersMoin
How are you connecting to it? Wired or wireless??
And how/where are you doing the speed test?
@nbalusani can you log into the modem, navigate to the STATUS .... DOCSIS wan tab and copy the Downstream Overview, all the way to the very bottom of OFDM/OFDMA section. Select or highlight that entire table area, right click ..... Copy. Then open a new post and right click .... Paste. That whole table should past into a post so we can check the current signal levels.
If you're connecting to the modem via ethernet, can you have a look at the back of the modem, specifically the connected port LED. If its flashing amber, that indicates a 1 Gb/s connection with the connected device. If its flashing green that indicates a 10/100 Mb/s connection with the connected device.
Greetings and welcome to our Community @nbalusani!
Our intrepid Community members @Gdkitty and @Datalink are trying to help you out with your Internet here.
If you would be so kind as to answer their questions, you may be able to find the solution you seek!
Regards,
RogersCorey
@nbalusani , understand that, and that is why we're asking for more information from you in order to assist you. Without that information, we can't help.
If you switch to TPIA cable provider, and you're already having cable issues, that switch to a TPIA will make any resolution more difficult and drawn out, due to the demands that the larger companies place on the TPIAs before a field tech is dispatched. That's the reality of the relationship between the larger cable companies and the TPIAs.
@nbalusani your signal levels don't look too bad at all. I wouldn't expect to see slow data rates with those signal levels.
Are you connecting to the modem via ethernet cable or wifi, or both. What path is resulting in slow data rates, ethernet, wifi or both?
We are asking about wired/wifi.. only due to that there can be things like interference, etc which could cause slowdowns there (especially in a crowded place like apartments, etc). As well as there are sometimes things like all wifi routers and antennas are not created equal and can effect performance.
Doing it wired, should eliminate most of those issues, to see if at least the service is getting the proper speed.
Technically, ALL internet is shared.
Rogers, yes technically it goes more into a shared pipe possibly earlier than some other tech.. but there should be more than enough bandwidth there. But bell is still shared once it reaches the node.
I am able to consistently get my allotted speed on a wired connection.
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