Rogers Ignite Gigabit Very... very Slow Speeds
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06-16-2019 12:36 AM - last edited on 06-16-2019 12:19 PM by RogersMoin
I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows no more than 37mbs-72mbs.
I got to the point of having a tech come out, and he did a bunch of speed tests and said there wasn't an issue. He said I will never get more than 50mbs with the 2.4ghz, and I would have to go on 5g. I tried that when he left, and same speeds... until it dropped. Now I'm going from no service, to 10-15mbs. Even Rogers speed test is showing 30mbs-57mbs now.
I'm at a loss... hoping for help here. Anyone else experiencing these issues in my area?
I will post this just in case... as I've seen it posted by others:
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 615000000 | 256QAM | 6.000 | 11 | 35.780 |
2 | 849000000 | 256QAM | 7.700 | 2 | 35.780 |
3 | 855000000 | 256QAM | 6.700 | 3 | 35.595 |
4 | 861000000 | 256QAM | 6.100 | 4 | 35.595 |
5 | 579000000 | 256QAM | 4.800 | 5 | 35.595 |
6 | 585000000 | 256QAM | 5.100 | 6 | 35.595 |
7 | 591000000 | 256QAM | 5.400 | 7 | 35.780 |
8 | 597000000 | 256QAM | 5.900 | 8 | 35.780 |
9 | 603000000 | 256QAM | 5.700 | 9 | 35.780 |
10 | 609000000 | 256QAM | 5.900 | 10 | 35.595 |
11 | 303000000 | 256QAM | -0.100 | 1 | 37.356 |
12 | 621000000 | 256QAM | 6.100 | 12 | 35.595 |
13 | 633000000 | 256QAM | 6.200 | 13 | 35.780 |
14 | 639000000 | 256QAM | 6.100 | 14 | 35.595 |
15 | 645000000 | 256QAM | 6.300 | 15 | 35.780 |
16 | 651000000 | 256QAM | 6.000 | 16 | 35.780 |
17 | 657000000 | 256QAM | 6.300 | 17 | 35.780 |
18 | 663000000 | 256QAM | 6.300 | 18 | 35.780 |
19 | 669000000 | 256QAM | 6.900 | 19 | 35.595 |
20 | 675000000 | 256QAM | 6.800 | 20 | 35.780 |
21 | 681000000 | 256QAM | 7.200 | 21 | 36.387 |
22 | 687000000 | 256QAM | 7.200 | 22 | 36.387 |
23 | 693000000 | 256QAM | 7.100 | 23 | 35.780 |
24 | 699000000 | 256QAM | 7.000 | 24 | 36.387 |
25 | 705000000 | 256QAM | 7.100 | 25 | 36.610 |
26 | 711000000 | 256QAM | 6.800 | 26 | 35.780 |
27 | 717000000 | 256QAM | 7.000 | 27 | 35.780 |
28 | 723000000 | 256QAM | 6.500 | 28 | 35.780 |
29 | 825000000 | 256QAM | 6.700 | 29 | 35.595 |
30 | 831000000 | 256QAM | 7.100 | 30 | 35.780 |
31 | 837000000 | 256QAM | 7.600 | 31 | 35.780 |
32 | 843000000 | 256QAM | 7.500 | 32 | 36.387 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | 4K | 248600000 | YES | YES | YES | 1.299999 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 36996000 | ATDMA - 64QAM | 41.500 | 3 | 6400000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
*Added Labels*
- Labels:
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Slow Speeds
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Troubleshooting
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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10-09-2019 10:04 PM
Very, very slow and getting worse. Why is this happening and why are some shows suddenly unavailable?
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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10-10-2019 10:01 PM
Hey @JohnWH54!
Can you be more specific regarding what you're experiencing? We'd love to assist however we can, we'll just need more details.
Have you run a speed test with a one wired connection as well as one wireless connection at the same time?
What were the speed test results from those devices?
Can you confirm which show's you're referring to? Is this OnDemand? Through the IgniteTV app? Within the home or outside?
Thanks!
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-03-2019 06:34 PM
I’m running BELL
As ROGERS was unable to hook up my 1 gigabit service. I luckily still had not returned my BELL equipment yet.
It started when I had ROGERS come in to replace bell 50meg connection. They came to install on a Saturday Nov 2, 2019.
Wi-Fi 500meg
Hardline from ROGERS modem to technicians laptop...200-300meg?
Tech couldn’t figure it out. ROGERS couldn’t figure it out?
Second tech comes on Sunday Nov 3, 2019
Replaced modem kills tv and internet and says I need to wait 6-8 hours to get ticket resolved it’s a back office issue to authorize the new serial number and modem????
So I hooked up BELL again while I wait for ROGERS to figure out how to resolve the issue...?
Reading theses posts it seems to me Rogers offers and charged for a product it cannot provide?
Majority of people never test and never know...is ROGERS ripping of the public?
So I’m also part of CRTC white box program...lol
Wonder what CRTC will say to Rogers?
Oh my what a ridiculous situation
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-03-2019 06:38 PM
Watching BELL while I wait for Rogers ?
Maybe tomorrow they will fix it?
Very dissatisfied
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-04-2019 08:17 AM
There are people on here, who have 500 and 1g service.. so rogers as a whole IS able to provide it.
Each persons house, scenario, etc might be different though.
500meg over wifi? Thats pretty good. I really wouldnt expect much better than that, without going with really HIGH end equipment (your talking $400+ worth of router and wireless cards, etc)
Wireless though.. is a little odd. But again hard to tell, who knows how/whats up with his laptop?
Wired SHOULD normally be higher.
I am on 500mbps service, and can regularly speed test at 560+
(the whole replacing/not re configured thing... thats a whole other kettle of fish... 😞 )
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-04-2019 04:41 PM
It’s now Monday still no connection for internet or TV. I received an automated phone call issue is under investigation.
I called my consierge and I’m awaiting a call back.
I realize there are limits to homes and scenarios and such. However, when the technician running several speed tests including the Rogers speed test cannot get above 300meg on a 1 gig service and has no idea why....and tech at Rogers has no idea why ...??? Tech says everything looks fine to the technician they sent to my home (who is on speaker with them) and he tells them it’s only 200-300 and they argue about his laptop? The. They decide to switch the modem....wait 6-8 hours? Turns into a couple days?
Really? His laptop? Seriously if they don’t even trust the technicians they send out who have the same results???
Uhm wow!
I really hope Rogers has not had to take three days or more to provide service to other customers?
My consierge just called. I’m on hold.
I’ll post back any results and resolutions.
My consierge is very professional.
Thank you for replying to my post
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-04-2019 06:02 PM
I was asked by the consierge to speak to Tech. She transferred me over. The technician said the ticket was being held up due to a glitch. He cancelled the ticket and opened a new ticket.
Now I wait 24-48 hours for the new ticket to get resolved. ROGERS will call and text when the new ticket is resolved.
Once this new ticket is resolved to authorize the modem I am to call ROGERS back to arrange yet another technician to visit my home to finish the setup....
....so I wait....
I’ll update again soon
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-11-2019 10:32 AM
So now it’s over a week.
Still getting robo calls ticket is delayed.
A telecom company has surveyed the street I’m on to lay fiber optic cables?
Received a bill via e-mail ? Yep one week still waiting on connection and final install to work and I get a bill ....oh, and the bill is wrong! The bill is way over the agreed upon deal????
I’ll call and update my consierge rep today.
I’ll inquire as to when technicians will be out to finish the installation.
I’ll update again soon.
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-11-2019 05:46 PM - edited 11-11-2019 05:49 PM
Senior technician coming out this week sometime ? Senior tech will call me to schedule.
So far 2 hour phone call to get service in the first place...two junior techs 3 hours each At my home ....several phone calls ....the sheer number of hours this process has consumed for me is unbelievable!
So let’s see if this can get resolved? I was asked not to cancel so that ROGERS could use this case as a learning training example ...yikes.
Stay tuned for another update soon .
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-11-2019 05:48 PM
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-12-2019 04:09 PM - edited 11-12-2019 04:10 PM
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-13-2019 10:15 AM
College kids with minimal training. Not their fault. This is what ROGERS is sourcing for its customers.
My concierge is exceptional and very professional!!!
We will see how this ends up.
I am still using BELL while I wait on the final installation from Rogers and the fiber cable construction that is pending?
I’ll update if / when they resolve the installation or if I simply am forced to return the equipment having received no services.
Geesh what a process...
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-19-2019 08:09 PM
Well a senior technician came out this past Sunday.....
He was unable to get any speeds past 425?
So three technicians now still nowhere near at or below 1gig? Hmmm. 750...800 even could potentially be considered a 1 gig service as the “ at or below” marketing stipulation.
Robo call received Monday ...” your ticket is delayed we are working on resolving the issue”...switching between Bell and Rogers ....Rogers yesterday disconnecting me several times from internet completely??? Techs must be working on . as this happened???
Tuesday- Construction update: trench cable apparatus is now on site outside my home where the fiber optic survey was done. Fiber or cable line fix soon?
Consierge still friendly: recommended I wait until end of week and hopefully Rogers’s will call me with issue resolved.
.....so I wait as bell keeps calling me trying to have me keep their service......
I am not sure who in my area has been sold the 1 gig service ? I would like to have that tech come hook me up....is the service available to consumers? .....or is just the billing side of the service available for consumers???? I’m really questioning what is being sold to consumers.....vs what consumers are actually getting for what they are being charged....hmmm.
Well, I’ll update again soon. Cross my fingers they update the infrastructure to support the customer base.
Oh my....
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-27-2019 12:13 AM
Hey I've been experiencing both slow and inconsistent speeds for the last nearly 5-6 months. I've had the modem/router (CODA-4582U) replaced 3 times which didn't help at all. I've had several techs come and every time they tell me there's no issues despite the ping I'm getting and the trace routes I've shown them. I used to get on average 32-60ish ping depending on the game and now I'm lucky if I get 60. On average I get about 90-300 and it fluctuates like crazy all the time, at worst it spikes above 1k+ and that's not uncommon in the slightest, probably more common than getting 60. I have a direct connection to the modem/router and I've tried removing everyone off the network but myself and I get the same speeds.
This is my downstream overview from my routers page
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 591000000 | 256QAM | -0.300 | 7 | 38.983 |
2 | 855000000 | 256QAM | 0.400 | 3 | 38.983 |
3 | 861000000 | 256QAM | -0.200 | 4 | 38.983 |
4 | 579000000 | 256QAM | -0.600 | 5 | 38.605 |
5 | 585000000 | 256QAM | -0.200 | 6 | 38.983 |
6 | 849000000 | 256QAM | 0.900 | 2 | 38.983 |
7 | 597000000 | 256QAM | 0.500 | 8 | 38.983 |
8 | 603000000 | 256QAM | 0.500 | 9 | 38.983 |
9 | 609000000 | 256QAM | 0.000 | 10 | 38.605 |
10 | 615000000 | 256QAM | -0.600 | 11 | 38.605 |
11 | 621000000 | 256QAM | -1.400 | 12 | 38.605 |
12 | 633000000 | 256QAM | -2.000 | 13 | 38.983 |
13 | 639000000 | 256QAM | -2.200 | 14 | 38.605 |
14 | 645000000 | 256QAM | -1.100 | 15 | 38.605 |
15 | 651000000 | 256QAM | 0.000 | 16 | 38.983 |
16 | 657000000 | 256QAM | 1.000 | 17 | 38.605 |
17 | 663000000 | 256QAM | 1.200 | 18 | 38.605 |
18 | 669000000 | 256QAM | 0.100 | 19 | 38.983 |
19 | 675000000 | 256QAM | -1.700 | 20 | 38.983 |
20 | 681000000 | 256QAM | -2.600 | 21 | 38.605 |
21 | 687000000 | 256QAM | -3.000 | 22 | 38.605 |
22 | 693000000 | 256QAM | -2.500 | 23 | 38.605 |
23 | 699000000 | 256QAM | -1.900 | 24 | 38.605 |
24 | 705000000 | 256QAM | -0.900 | 25 | 38.605 |
25 | 711000000 | 256QAM | 0.300 | 26 | 38.605 |
26 | 717000000 | 256QAM | 0.900 | 27 | 38.983 |
27 | 723000000 | 256QAM | -0.100 | 28 | 38.983 |
28 | 825000000 | 256QAM | 0.700 | 29 | 38.983 |
29 | 831000000 | 256QAM | 0.500 | 30 | 40.366 |
30 | 837000000 | 256QAM | 0.900 | 31 | 40.366 |
31 | 843000000 | 256QAM | 0.900 | 32 | 38.983 |
32 | 279000000 | 256QAM | 2.600 | 1 | 38.605 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | 4K | 275600000 | YES | YES | YES | 1.099998 |
1 | NA | NA | NO | NO | NO | NA |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 25300000 | ATDMA - 64QAM | 35.500 | 2 | 3200000 |
2 | 36996000 | ATDMA - 64QAM | 31.500 | 4 | 6400000 |
3 | 30596000 | ATDMA - 64QAM | 32.250 | 3 | 6400000 |
4 | 22100000 | ATDMA - 64QAM | 33.000 | 1 | 3200000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
This is a traceRouter I've been running to www.google.com for about 1-2 minutes. It's not always this bad but this is extremely common.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| hitronhub.home - 91 | 31 | 3 | 0 | 0 | 1 | 0 |
| 99.255.194.1 - 1 | 126 | 125 | 23 | 638 | 4175 | 174 |
| 8093-dgw01.lndn.rmgt.net.rogers.com - 1 | 124 | 123 | 21 | 661 | 4176 | 176 |
|0-4-0-8-cgw01.mtnk.asr9k.rmgt.net.rogers.com - 0 | 128 | 128 | 24 | 652 | 4160 | 180 |
| 209.148.230.2 - 0 | 128 | 128 | 35 | 657 | 3729 | 173 |
| 72.14.222.87 - 0 | 128 | 128 | 39 | 657 | 3734 | 173 |
| 108.170.250.225 - 0 | 128 | 128 | 33 | 659 | 3731 | 170 |
| 216.239.35.235 - 0 | 128 | 128 | 38 | 656 | 3730 | 174 |
| yyz10s14-in-f4.1e100.net - 0 | 128 | 128 | 37 | 654 | 3731 | 177 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
sorry for the formatting, first column is packet loss. When I run a traceRoute directly to the modem (192.168.0.1) it doesn't show large packetloss like that so I'm not sure what's up with that but everything else is legit
Thanks for your time and help.
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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11-27-2019 06:25 AM
Well it’s week four. I’m still waiting on a resolution. Some construction has occurred with two new approximately 3’x3’ boxes being installed on the easement up the street from me.
As far as the post above;
Maybe your neighborhood needs it’s infrastructure updated or repaired like my neighborhood?
I hope the new installation to support the infrastructure in my neighborhood is completed soon.
I look forward to Rogers resolving the issue and establishing what service they can provide to me and my neighborhood.
I’ll update again soon as I continue waiting.
☹️
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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12-20-2019 06:22 PM
I was on Cable internet upto last week (CanNet Tel), and my plan was 100 up/10 down. I was using my own Asus N900 router and I could get about 90-95 mbs download speed over 5GHZ and about 10 mbs upload on both 2.4 and 5ghz. We all know that these smaller companies are selling Rogers service if they provide the service over cable.
Then this week, I was tempted by Rogers rep promotion and switched to Ignite 500. Got the modem ( the white one), removed my old modem and my own router, and hooked up the new modem to the same coax cable the previous modem was connected to, and the whole drama started.
First thing first, using my laptop and gigabit ethernet port, the maximum speed I could get no matter what time of the day or night was about 180 mbs down/20 mbps upload. So obviously there is a big gap between what I was sold ( 500 ) and what I got in realty ( less than 200 mbps).
The other problem I started facing right after using the white modem/router is the speed I get over 2.4 and 5 ghz. The 5ghz signal keeps disappearing on me even if I sit literally beside modem/router. The speed on 2.4 ghz is not terrible ( 65 mbps down / 17.5 mbps up) but if I manage to find the 5ghz signal, and connect to, the speed I get is even less than 2.4ghz signal (about 38 mbps down/10 mbps up).
So I decided to call Rogers. They checked a few things and said signal level is good and a technician needs to be dispatched. Today the technician showed up. He checked a few things, removed a splitter, replaced a coax connector and said everything else is in good shape. However after doing all these things the speed didn't change even a bit ( which to me it means what he did was not really necessary). Finally he said nothing is wrong here and another tech from maintenance department needs to come and check the main rogers box on the curb side of the street as it seems there is frequency interference !!! I asked him how come the 5ghz signal is so bad , isn't it the router that not broadcasting the signal properly? he said yes router is broadcasting the 5GHS signal but it uses different bandwidth of the cable which has problem ( I am not sure if this really makes any technical sense).
So now I am going to wait for next 2-3 weeks to get the maintenance crew come over and check the main box. Although I am not sure how come I could get 100 down/10 up through one of the small service reseller, in the same location, main big service provider like Rogers and much higher speed plan, I get less speed ???!!!
Below is what shows up in my modem docsiswan part. Can someone please have a look and comment on this?
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
1 | 591000000 | 256QAM | 4.700 | 7 | 40.366 |
2 | 855000000 | 256QAM | 3.000 | 3 | 38.983 |
3 | 861000000 | 256QAM | 2.700 | 4 | 38.983 |
4 | 579000000 | 256QAM | 4.000 | 5 | 40.366 |
5 | 585000000 | 256QAM | 4.800 | 6 | 40.366 |
6 | 849000000 | 256QAM | 4.000 | 2 | 38.983 |
7 | 597000000 | 256QAM | 5.100 | 8 | 40.366 |
8 | 603000000 | 256QAM | 4.900 | 9 | 40.946 |
9 | 609000000 | 256QAM | 5.900 | 10 | 40.366 |
10 | 615000000 | 256QAM | 4.500 | 11 | 40.366 |
11 | 621000000 | 256QAM | 4.200 | 12 | 40.366 |
12 | 633000000 | 256QAM | 5.900 | 13 | 40.946 |
13 | 639000000 | 256QAM | 5.000 | 14 | 40.366 |
14 | 645000000 | 256QAM | 6.100 | 15 | 40.366 |
15 | 651000000 | 256QAM | 5.900 | 16 | 40.366 |
16 | 657000000 | 256QAM | 6.900 | 17 | 40.946 |
17 | 663000000 | 256QAM | 7.000 | 18 | 40.366 |
18 | 669000000 | 256QAM | 7.600 | 19 | 40.366 |
19 | 675000000 | 256QAM | 7.200 | 20 | 40.366 |
20 | 681000000 | 256QAM | 7.800 | 21 | 40.366 |
21 | 687000000 | 256QAM | 7.700 | 22 | 40.366 |
22 | 693000000 | 256QAM | 8.000 | 23 | 40.946 |
23 | 699000000 | 256QAM | 8.100 | 24 | 40.366 |
24 | 705000000 | 256QAM | 8.100 | 25 | 40.946 |
25 | 711000000 | 256QAM | 7.100 | 26 | 40.946 |
26 | 717000000 | 256QAM | 6.700 | 27 | 40.946 |
27 | 723000000 | 256QAM | 6.900 | 28 | 40.366 |
28 | 825000000 | 256QAM | 5.500 | 29 | 40.946 |
29 | 831000000 | 256QAM | 6.000 | 30 | 40.946 |
30 | 837000000 | 256QAM | 5.500 | 31 | 40.366 |
31 | 843000000 | 256QAM | 4.500 | 32 | 40.366 |
32 | 279000000 | 256QAM | 3.400 | 1 | 38.983 |
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | 4K | 275600000 | YES | YES | YES | 4.900002 |
1 | NA | NA | NO | NO | NO | NA |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 23700000 | ATDMA - 64QAM | 30.750 | 2 | 6400000 |
2 | 38596000 | ATDMA - 64QAM | 32.750 | 3 | 3200000 |
3 | 30596000 | ATDMA - 64QAM | 30.750 | 1 | 6400000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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01-08-2020 11:36 PM
Rogers, if you really care about you customers, then you should help me out. I recently got 1 GB service, and the speed I'm getting is too good to be true. I'm getting 50 Kb/s. So if your able to fix this then please do. Because I always thought that rogers is better than bell in so many ways, but I'm starting to have second thoughts.
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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01-08-2020 11:42 PM
@Bhupinder-Singh how are you connecting to the modem, via ethernet or wifi?
Are you running the new Ignite TV system which uses an XB6 modem?
Or, do you have the white Hitron CODA-4582 modem.
The modem models are either located on the bottom of the modem, or on the back of the modem. In either case, there should be a product sticker indicating what modem you have.
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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02-13-2020 11:11 PM - last edited on 02-13-2020 11:16 PM by RogersZia
I subscribeb last week for 1gb internet and so far the fastest I've seen is 320mb. My average is 80mb....need help to rectify this please. I connect directly to the modem and use Rogers speed test to get the numbers. I should only pay for 25% or less.
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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02-14-2020 11:27 PM
Hello, @M5driving.
Welcome to Rogers Community Forums!
Thank you for posting your concern in the Community. It's great that you are testing the speed on a wired connection. Before subscribing to 1 Gbps package, what package were you having? Can you provide a few details of your computer/laptop?
We can also look into analyzing the signal levels at the modem. Please log in to your modem, navigate to Status/DOCSIS WAN and post the Downstream, Upstream and OFDM sections.
We look forward to hearing from you.
Cheers,
RogersMoin
Re: Rogers Ignite Gigabit Very... very Slow Speeds
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04-29-2020 08:27 PM
Hi... I am also getting slow speeds, but better than some comments I've seen here. I switched from Rogers Ignite 150 to ignite gigabit 2 days ago. I've been getting wired connection speeds up to just less than 500Mbps, and wireless speeds of 450Mbps. I will include a copy of my modem info, hopefully someone can help me out! Thanks...
Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
0 | NA | NA | NO | NO | NO | NA |
1 | 4K | 275600000 | YES | YES | YES | -6.500000 |
Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
1 | 13696000 | ATDMA - 64QAM | 31.250 | 1 | 6400000 |
2 | 36996000 | ATDMA - 64QAM | 32.500 | 4 | 6400000 |
3 | 30596000 | ATDMA - 64QAM | 32.500 | 3 | 6400000 |
4 | 23700000 | ATDMA - 64QAM | 31.250 | 2 | 6400000 |
Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |