Rogers Ignite Gigabit Very... very Slow Speeds

[ToxikRick]

I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows no more than 37mbs-72mbs.

I got to the point of having a tech come out, and he did a bunch of speed tests and said there wasn't an issue. He said I will never get more than 50mbs with the 2.4ghz, and I would have to go on 5g. I tried that when he left, and same speeds... until it dropped. Now I'm going from no service, to 10-15mbs. Even Rogers speed test is showing 30mbs-57mbs now.

I'm at a loss... hoping for help here. Anyone else experiencing these issues in my area?

I will post this just in case... as I've seen it posted by others:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	6.000	11	35.780
2	849000000	256QAM	7.700	2	35.780
3	855000000	256QAM	6.700	3	35.595
4	861000000	256QAM	6.100	4	35.595
5	579000000	256QAM	4.800	5	35.595
6	585000000	256QAM	5.100	6	35.595
7	591000000	256QAM	5.400	7	35.780
8	597000000	256QAM	5.900	8	35.780
9	603000000	256QAM	5.700	9	35.780
10	609000000	256QAM	5.900	10	35.595
11	303000000	256QAM	-0.100	1	37.356
12	621000000	256QAM	6.100	12	35.595
13	633000000	256QAM	6.200	13	35.780
14	639000000	256QAM	6.100	14	35.595
15	645000000	256QAM	6.300	15	35.780
16	651000000	256QAM	6.000	16	35.780
17	657000000	256QAM	6.300	17	35.780
18	663000000	256QAM	6.300	18	35.780
19	669000000	256QAM	6.900	19	35.595
20	675000000	256QAM	6.800	20	35.780
21	681000000	256QAM	7.200	21	36.387
22	687000000	256QAM	7.200	22	36.387
23	693000000	256QAM	7.100	23	35.780
24	699000000	256QAM	7.000	24	36.387
25	705000000	256QAM	7.100	25	36.610
26	711000000	256QAM	6.800	26	35.780
27	717000000	256QAM	7.000	27	35.780
28	723000000	256QAM	6.500	28	35.780
29	825000000	256QAM	6.700	29	35.595
30	831000000	256QAM	7.100	30	35.780
31	837000000	256QAM	7.600	31	35.780
32	843000000	256QAM	7.500	32	36.387

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	248600000	YES	YES	YES	1.299999

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	36996000	ATDMA - 64QAM	41.500	3	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

*Added Labels*

[johnaprieto]

Unlimited Giga Download Speed Slower Than Upload

I have rebooted my Hitron many times but my download speed doesn't meet the prescribed speeds.
Download 25 Mbps
Upload 28 Mbps

[RogersLaura]

Hey @johnaprieto,

Thanks so much for your post, I hope all is well at your end. 🙂

The speeds your are getting while on Gigabit internet are most definitely concerning and seem to be well-below the normal threshold.  If you don't mind, we just need a bit more info to better understand your situation:

1. What is your present modem configuration? Do you have any other third party equipment such as a router, power bar, etc. included in your setup?

2. How long has this issue been happening?

3. If the issue occurring both via a direct, Ethernet connection and on WiFi?

4. Did you recently relocate your modem to another area of your home or change any of your settings?

5. Is the issue happening on multiple devices? Which devices are affected?

We look forward to your response! 

RogersLaura

[johnaprieto]

1. What is your present modem configuration? Do you have any other third party equipment such as a router, power bar, etc. included in your setup?
The router is connected to the power bar just for power source. I have 4 Ethernet connections to the router. 2 are connected to the laptop, 1 for smart hub and 1 for tv streaming.

2. How long has this issue been happening? For at least 5 months now. It happens on and off the day.

3. If the issue occurring both via a direct, Ethernet connection and on WiFi? Ethernet and wifi corrections.

4. Did you recently relocate your modem to another area of your home or change any of your settings? No changes before the change in bandwidth speeds.

5. Is the issue happening on multiple devices? Which devices are affected? All devices that connect like laptop, mobile and streaming devices.

[RogersMoin]

Hello, @johnaprieto.

I appreciate your response; the info provided helps in isolating the root cause. 

I'm assuming by the router; you mean Rogers' modem. Can you bypass the power bar and plug it in directly to a wall outlet?

What's the best speed do you get on a wired connection when it's working? 

When you are getting slow speed, can you please post the Downstream, Upstream, OFDM/OFDMA sections from the Status/DOCSIS WAN page of the modem? This data will help in analyzing the signal reaching your modem.
 
Cheers,
RogersMoin

[SquishyTomato]

Paying for gigabit and getting 20 mb and the tech I chatted with online said everything looks good on my end

I'm frustrated beyond a point here... I'm paying for gigabit not 20 mb plan

Brand new modem too which was swapped yesterday