I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows no more than 37mbs-72mbs.
I got to the point of having a tech come out, and he did a bunch of speed tests and said there wasn't an issue. He said I will never get more than 50mbs with the 2.4ghz, and I would have to go on 5g. I tried that when he left, and same speeds... until it dropped. Now I'm going from no service, to 10-15mbs. Even Rogers speed test is showing 30mbs-57mbs now.
I'm at a loss... hoping for help here. Anyone else experiencing these issues in my area?
I will post this just in case... as I've seen it posted by others:
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||36996000||ATDMA - 64QAM||41.500||3||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
Seeing much lower than anticipated speeds through a wired connection like that would come as a shock to me as well :O! MoCA is not enabled on our XB6/t modem's and we don't provide an adapter for this functionality. However we can definitely take a look at what's going on to see why your speeds are as low as they are. To begin can you confirm the following for us?
Thanks so much!
@HutchFam can you provide a few more details please. If you previously had a black Hitron modem and now have one of the XB6 modems, then you went from a DOCSIS 3.0 modem to a DOCSIS 3.1 modem. The original DOCSIS 3.0 modem would have used bonded 6 Mhz channels with frequencies above 500 Mhz on the downstream side. The DOCSIS 3.1 modems are currently using an Orthogonal Frequency Division Multiplex (OFDM) channel which ranges between 275 Mhz and 500 Mhz. Thats on the download side.
In all cases, the modems use a DOCSIS 3.0 upstream bonded channel configuration ranging in the 15 to 50 Mhz range.
So, if thats the situation that you're in, changing from the black Hitron modem to either the Arris or Technicolor XB6 (as indicated on the bottom of the modem), then you've literally changed the transmit/receive technology type in use and changed frequency bands as well. The DOCSIS 3.1 modem should in theory provide better service, but, with any newer technology there have been issues with its introduction by Rogers. If this is the situation that you find yourself in, then the OFDM channel isn't providing the performance that is required to support the modem, or, the OFDM processing in the modem isn't doing its job. In either case, you need to chat with tech support. Ask the tech to run a signal check on the modem and ask specifically if the OFDM channel data is within specification. Advise the tech that your seeing low "wired" data rates from the modem, where the previous modem was running as expected. I suspect that the tech might not appreciate or really understand the significance of the change in technology or frequency band. Personal opinion, you need a tech visit to inspect the external cable and its connectors, paying specific attention to the performance of the lower 500 Mhz band of the cable system.
Now, if you went from the white Hitron CODA-4582 modem, which was already using OFDM on the downstream side, to an Arris or Technicolor XB6, and your seeing a drop in performance, that points to an OFDM processing issue within the Arris or Technicolor XB6, in which case, I'd be looking for a tech visit as indicated above, and a potential modem swap to the other modem model. Note that the Technicolor modem should be the better choice between the two modem models. There have been changes in the Hitron 4582 firmware to improve the processing of the OFDM channel, so its highly likely that the same changes have not been made to the Arris or Technicolor XB6. Hitron and Rogers have put in a great deal of effort since the release of the 4582 modem to stabilize the 4582's OFDM operation, so, I'd expect Hitron to be ahead of the game, compared to Arris or Technicolor. If thats the case, then your cable system, from the local tap to your home might need some tlc to improve the lower 500 Mhz performance in order for either the Arris or Technicolor modems to operate properly.
In terms of MoCA networks, you would have to do that yourself, but, its not difficult. MoCA 2.0 adapters such as Adaptec's model are probably the best way to go at the present time.
There is a newer more capable version out from what I understand, but I believe that's only being release to ISPs. I don't remember the model number off of the top of my head.
Fwiw, there are a couple of threads that can be used for reference purposes. I'd recommend reading the following thread, to the end of the thread from the following post:
Then, read thru the following thread, which is fairly recent:
Can you have a look at the bottom of the modem that you have and let me know which model it is, the Arris or Technicolor version?