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Rogers Ignite Gigabit Very... very Slow Speeds

ToxikRick
I Plan to Stick Around

I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows no more than 37mbs-72mbs.

 

I got to the point of having a tech come out, and he did a bunch of speed tests and said there wasn't an issue. He said I will never get more than 50mbs with the 2.4ghz, and I would have to go on 5g. I tried that when he left, and same speeds... until it dropped. Now I'm going from no service, to 10-15mbs. Even Rogers speed test is showing 30mbs-57mbs now.

 

I'm at a loss... hoping for help here. Anyone else experiencing these issues in my area?

 

I will post this just in case... as I've seen it posted by others:

 

 
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM 6.000 11 35.780
2 849000000 256QAM 7.700 2 35.780
3 855000000 256QAM 6.700 3 35.595
4 861000000 256QAM 6.100 4 35.595
5 579000000 256QAM 4.800 5 35.595
6 585000000 256QAM 5.100 6 35.595
7 591000000 256QAM 5.400 7 35.780
8 597000000 256QAM 5.900 8 35.780
9 603000000 256QAM 5.700 9 35.780
10 609000000 256QAM 5.900 10 35.595
11 303000000 256QAM -0.100 1 37.356
12 621000000 256QAM 6.100 12 35.595
13 633000000 256QAM 6.200 13 35.780
14 639000000 256QAM 6.100 14 35.595
15 645000000 256QAM 6.300 15 35.780
16 651000000 256QAM 6.000 16 35.780
17 657000000 256QAM 6.300 17 35.780
18 663000000 256QAM 6.300 18 35.780
19 669000000 256QAM 6.900 19 35.595
20 675000000 256QAM 6.800 20 35.780
21 681000000 256QAM 7.200 21 36.387
22 687000000 256QAM 7.200 22 36.387
23 693000000 256QAM 7.100 23 35.780
24 699000000 256QAM 7.000 24 36.387
25 705000000 256QAM 7.100 25 36.610
26 711000000 256QAM 6.800 26 35.780
27 717000000 256QAM 7.000 27 35.780
28 723000000 256QAM 6.500 28 35.780
29 825000000 256QAM 6.700 29 35.595
30 831000000 256QAM 7.100 30 35.780
31 837000000 256QAM 7.600 31 35.780
32 843000000 256QAM 7.500 32 36.387
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 248600000 YES YES YES 1.299999
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 41.500 3 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

88 REPLIES 88

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Hey @HutchFam!

 

Seeing much lower than anticipated speeds through a wired connection like that would come as a shock to me as well :O! MoCA is not enabled on our XB6/t modem's and we don't provide an adapter for this functionality. However we can definitely take a look at what's going on to see why your speeds are as low as they are. To begin can you confirm the following for us?

 

  • Are you using your own router within the home? Or is this connected direct to the XB6 modem?
  • Are you experiencing this on one wired device or multiple?
  • Is the device you're running the speedtest with a Gigabit capable device? Can you provide the model of the device?
  • Are you running your speed test on speedtest.net, dslreports, fast.com or Rogers speedcheck?

Thanks so much!

 

@RogersAndy

 

Re: Rogers Ignite Gigabit Very... very Slow Speeds

@HutchFam can you provide a few more details please.  If you previously had a black Hitron modem and now have one of the XB6 modems, then you went from a DOCSIS 3.0 modem to a DOCSIS 3.1 modem.  The original DOCSIS 3.0 modem would have used bonded 6 Mhz channels with frequencies above 500 Mhz on the downstream side.  The DOCSIS 3.1 modems are currently using an Orthogonal Frequency Division Multiplex (OFDM) channel which ranges between 275 Mhz and 500 Mhz.  Thats on the download side.  

 

In all cases, the modems use a DOCSIS 3.0 upstream bonded channel configuration ranging in the 15 to 50 Mhz range.  

 

So, if thats the situation that you're in, changing from the black Hitron modem to either the Arris or Technicolor XB6 (as indicated on the bottom of the modem), then you've literally changed the transmit/receive technology type in use and changed frequency bands as well.  The DOCSIS 3.1 modem should in theory provide better service, but, with any newer technology there have been issues with its introduction by Rogers.  If this is the situation that you find yourself in, then the OFDM channel isn't providing the performance that is required to support the modem, or, the OFDM processing in the modem isn't doing its job.  In either case, you need to chat with tech support.  Ask the tech to run a signal check on the modem and ask specifically if the OFDM channel data is within specification.  Advise the tech that your seeing low "wired" data rates from the modem, where the previous modem was running as expected.  I suspect that the tech might not appreciate or really understand the significance of the change in technology or frequency band.   Personal opinion, you need a tech visit to inspect the external cable and its connectors, paying specific attention to the performance of the lower 500 Mhz band of the cable system.  

 

Now, if you went from the white Hitron CODA-4582 modem, which was already using OFDM on the downstream side, to an Arris or Technicolor XB6, and your seeing a drop in performance, that points to an OFDM processing issue within the Arris or Technicolor XB6, in which case, I'd be looking for a tech visit as indicated above, and a potential modem swap to the other modem model.  Note that the Technicolor modem should be the better choice between the two modem models.  There have been changes in the Hitron 4582 firmware to improve the processing of the OFDM channel, so its highly likely that the same changes have not been made to the Arris or Technicolor XB6.  Hitron and Rogers have put in a great deal of effort since the release of the 4582 modem to stabilize the 4582's OFDM operation, so, I'd expect Hitron to be ahead of the game, compared to Arris or Technicolor.  If thats the case, then your cable system, from the local tap to your home might need some tlc to improve the lower 500 Mhz performance in order for either the Arris or Technicolor modems to operate properly. 

 

In terms of MoCA networks, you would have to do that yourself, but, its not difficult.  MoCA 2.0 adapters such as Adaptec's model are probably the best way to go at the present time.

 

https://www.actiontec.com/products/home-networking/ecb6200/

 

There is a newer more capable version out from what I understand, but I believe that's only being release to ISPs.  I don't remember the model number off of the top of my head.  

 

Fwiw, there are a couple of threads that can be used for reference purposes.  I'd recommend reading the following thread, to the end of the thread from the following post:

 

https://communityforums.rogers.com/t5/Internet/Wifi-extender-for-hitron-coda-4582/m-p/425310#M53154

 

Then, read thru the following thread, which is fairly recent:

 

https://communityforums.rogers.com/t5/Internet/CODA-4582-MoCA-2-0-setup/m-p/447965#M57290

 

Can you have a look at the bottom of the modem that you have and let me know which model it is, the Arris or Technicolor version?



Re: Rogers Ignite Gigabit Very... very Slow Speeds

HutchFam
I Plan to Stick Around
Are you using your own router within the home? NO YOUR NOT ABLE TO WITH THE XB6 SO WE ARENT. is this connected direct to the XB6 modem? YES
Are you experiencing this on one wired device or multiple? ALL OF THEM PLUS WIFINSPEEDS SHOULD BE AROUND A GIGABIT BUT THE MAX WE GET IS 250MB
Is the device you're running the speedtest with a Gigabit capable device? Can you provide the model of the device? THE TECHNICIAN USED HIS ROGERS LAPTOP AND I ALSO HAVE A LENOVO LAPTOP WITH A ETHERNET ADAPTER
Are you running your speed test on speedtest.net, dslreports, fast.com or Rogers speedcheck? YES I HAVE USED ALL OF THEM AND THEY ALL SHOW UNDERPERFORMANCE

Re: Rogers Ignite Gigabit Very... very Slow Speeds

HutchFam
I Plan to Stick Around
We switched from the Hitron Coda 4582 White Router from rogers to there new XB6 Modem for ignite. I dont think i shouldnhave switched i shouldnhave jus asked for anhitron CGN series 3 model instead i heard there the best rogers has yet everytine we asked for one they told us the coda was the newest which is not true

Re: Rogers Ignite Gigabit Very... very Slow Speeds

HutchFam
I Plan to Stick Around
It is the Arris XB6. Not the technicolor. I dont understand why were having sonmany issues then. The technician installed a return patch attenuator im not sure exactly what thats for butbhe said it was to lowere the frequency ornsomethin for the modem.... maybe thats causing something?

Also for the MoCA. Adapter they wont work with Arris or technicolor XB6 right? Should i go back to my coda Model? Or try the Hitron CGN 3 series model modem?