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Ignite Internet Gigabit - Slow Speeds

m3rked
I'm Here A Lot

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 4.200 7 38.983
2 855000000 256QAM 0.600 3 38.605
3 861000000 256QAM 1.000 4 38.605
4 579000000 256QAM 4.600 5 38.983
5 585000000 256QAM 4.900 6 38.605
6 849000000 256QAM 0.300 2 38.983
7 597000000 256QAM 3.600 8 40.366
8 603000000 256QAM 3.800 9 38.605
9 609000000 256QAM 3.300 10 38.983
10 615000000 256QAM 3.500 11 38.983
11 621000000 256QAM 3.400 12 38.983
12 633000000 256QAM 3.700 13 38.605
13 639000000 256QAM 3.100 14 38.983
14 645000000 256QAM 3.100 15 38.983
15 651000000 256QAM 2.700 16 38.605
16 657000000 256QAM 2.200 17 38.605
17 663000000 256QAM 2.200 18 38.983
18 669000000 256QAM 2.900 19 38.983
19 675000000 256QAM 3.200 20 38.983
20 681000000 256QAM 3.400 21 38.983
21 687000000 256QAM 4.300 22 38.983
22 693000000 256QAM 3.600 23 38.983
23 699000000 256QAM 4.500 24 38.983
24 705000000 256QAM 3.700 25 38.983
25 711000000 256QAM 4.000 26 38.983
26 717000000 256QAM 3.500 27 38.983
27 723000000 256QAM 3.100 28 38.983
28 825000000 256QAM 1.700 29 38.605
29 831000000 256QAM 0.800 30 38.983
30 837000000 256QAM 0.500 31 38.605
31 843000000 256QAM 0.100 32 38.605
32 279000000 256QAM -0.300 1 37.356
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 1.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 25300000 ATDMA - 64QAM 39.250 6 3200000
2 36996000 ATDMA - 64QAM 35.250 8 6400000
3 22100000 ATDMA - 64QAM 38.000 5 3200000
4 30596000 ATDMA - 64QAM 35.250 7 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

160 REPLIES 160

Re: Ignite Internet Gigabit - Slow Speeds

mtfahmy
I've Been Here Awhile

i appreciate your response.

1- please note "barrier" is what Rogers technician told me to wait for a replacement - this is something in the main connection outside of the house.

2- another rogers technician mentioned Echo Beacon which definitely not needed as my laptop and my desk is in the same room as the router and the room is too small.  let us not discuss this as it is not reasonable to have a booster in the same room.

3- as requested: today no one is working in the house - so it is not busy.  Usually during the week we have continuous problems as we have 3 people working from home.

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1657000000QAM2560.4001738.605
2849000000QAM2560.000238.983
3855000000QAM256-0.599338.983
4861000000QAM256-0.900438.983
5579000000QAM2560.099538.605
6585000000QAM2560.000638.983
7591000000QAM256-0.099738.983
8597000000QAM2560.200838.605
9603000000QAM256-0.099938.605
10609000000QAM2560.2001038.983
11615000000QAM2560.2991138.605
12621000000QAM2560.5991238.605
13633000000QAM2560.9001338.605
14639000000QAM2560.7991438.983
15645000000QAM2560.4001538.605
16651000000QAM2560.5001638.983
17279000000QAM2560.700138.983
18663000000QAM2560.2991838.605
19669000000QAM2560.0991938.983
20675000000QAM2560.0002038.605
21681000000QAM2560.0002138.983
22687000000QAM256-0.2002238.605
23693000000QAM256-0.2002338.605
24699000000QAM256-0.5992438.605
25705000000QAM256-0.9002538.605
26711000000QAM256-0.7992638.983
27717000000QAM256-1.5992738.605
28723000000QAM256-1.5002838.605
29825000000QAM256-0.0992938.605
30831000000QAM256-0.4003038.983
31837000000QAM256-0.5993138.983
32843000000QAM256-0.7993238.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES0.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12530000064QAM47.26063200000
23699600064QAM49.02086400000
33059600064QAM48.27076400000
42210000064QAM47.26053200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: Ignite Internet Gigabit - Slow Speeds

@mtfahmy do you have more than one Rogers service running in your home, such as Digital TV with the Nextboxes, or a Home Phone.  I'm wondering about other services as that would require a splitter or powered amplifier installed on the incoming cable.

 

There's a definite mismatch in your modem's signal levels.  The downstream DOCSIS 3.0 channels (1 to 32) are actually pretty good.  The target level is 0 dBmV with a signal to noise ratio in the 36 to 40 dB range, so, your's are pretty good.  

 

The upstream isn't good, which is a mystery.  The failure point is 51 dBmV for three or four channel operation.  Above that level, the modem will start to drop upstream channels as it doesn't have enough power to run three or four channels at max power, so it shuts down a channel and runs the remaining channels on the available max output power.  Usually, high upstream channel signal levels equate to degraded external cables and connectors, which result in low downstream power levels and high upstream power levels, but, your downstream power levels are ok, so, something is amiss.  This makes me think that there's a power amplifier installed on the inbound cable.  I might be wrong here, but that's what it looks like.  

 

If that is the case, the power amplifiers will hide cable / connector problems, making it much tougher to diagnose a problem.  

 

The OFDM channel which the modem uses for its downstream traffic is a mystery as the user interface does not show all of the data associated with that channel.  The Physical layer link channel (PLC) power is sitting at 0 dBmV, but, given the higher than normal upstream output levels, which are running below the OFDM channel in terms of frequencies, I don't believe that the OFDM data is entirely accurate and doesn't show a true picture of the power levels across the entire OFDM channel.  If that OFDM channel isn't running at its optimum level, in terms of signal level and Quadrature Amplitude Modulation (QAM) levels, the modem won't run at its highest data rate.  

 

Ok, so, the questions that need answers are:

 

1.  do you have more than one Rogers service running in your home, such as Digital TV with the Nextboxes, or a Home Phone.

2.  Can you check the location where the inbound external cable connects with the house cabling.  Look for a passive splitter or a powered amplifier.  If there is one installed, it will probably be an Antronix splitter or amplifier.  There will be a model number on the front.   Please post the model number.  If this is a powered amplifier, there should be a VOIP port marked on the front.  The modem should be connected to that port, unless of course you have a VOIP phone connected to that port.  

3.  Your complaint is regarding slow data rates.  Is that via ethernet, or wifi, or both.  A slow ethernet problem would indicate a possible cable / connector issue, or something amiss further upstream.  If could also be a problem with the house ethernet wiring, if in fact you're using house ethernet cabling.  A wifi problem is the result of the wifi environment, range to the modem, and devices used.  That's potentially a tougher problem to solve.  So, it would help to understand where the problem lies, ethernet or wifi? 

4.  You indicated that your desk is in the same room as the modem.  Are you connecting your laptop to the modem via ethernet?

5.  If you're connecting via wifi, are you using a 2.4 Ghz network or a 5 Ghz network?  

6.  If you normally connect to the modem via wifi, do you happen to have a fast laptop or desktop with an ethernet port that can used for testing?

 

Food for thought, I'd send the modem's MAC address to @CommunityHelps via private message.  That would allow @RogersMoin or @RogersAndy to check the OFDM channel data to see if that channel is running with adequate signal levels, signal to noise ratios and a high QAM level.  If those are all ok, then, baring any slow data rate issues with the neighbourhood node, your data rates should be ok.  If you happen to have a powered amplifier installed, it would be interesting to see the OFDM data. 

 

Ok, I think that's it for now.  



Re: Ignite Internet Gigabit - Slow Speeds

Clarionguy
I've Been Here Awhile

Recently I switched from 150u to Gigabit - Received the Hitron modem (looks to be used) 

Even though Speedtest I could achieve very high numbers Gaming and website response speeds are just terrible.

 

There always seem to be a delay upon loading pages or any actions.

Then in games the Ping stays high - Cannot be PC, Cable based - either the service or modem is having difficulties. Tried to look under the settings of the modem/router to see if I could disable or modify any options. all seem normal.

 

too bad 😞 - definitely not the greatest experience of switching to Gigabit - my wife is constantly on me about it that the internet keeps getting stuck or far slower than before!

Re: Ignite Internet Gigabit - Slow Speeds

AngryChicken
I Plan to Stick Around

As a possible quick fix you might try changing the router's gateway mode to work in IPv4-only mode vs the default IPv4 and IPv6 dual mode. I have found that some sites (Facebook, for example) load faster. I think that that delay may be the router (and your connected device) deciding whether to try to reach the site via IPv6, then going there via IPv4. I could be pulling that out of my wazoo since I have hardly asked you pertinent questions, though! 😊

Re: Ignite Internet Gigabit - Slow Speeds

-G-
Resident Expert
Resident Expert

@Clarionguy Hi, and welcome to the Rogers Community!

 

It's hard to say why connections are slow to establish without additional information.  As @AngryChicken  pointed out, some of your devices might be running into issues with the IPv4/IPv6 dual stack network configuration, but this has become mainstream these days.  IPv6 brokenness should not be a problem anymore, nor should it ever be necessary to disable IPv6 on your router/gateway.

 

If you want to test IPv4 and IPv6 connectivity, there are several test sites available on the Internet:

 

Here's a nice, simple one: https://test-ipv6.com/

A more advanced one: http://ipv6-test.com/

and one that is more readable, and that also provides a good explanation of what each test in their suite does: https://en.internet.nl/test-connection/

 

Best of luck with your troubleshooting!

Re: Ignite Internet Gigabit - Slow Speeds

AngryChicken
I Plan to Stick Around

Hey @-G- you strung two "shoulds" in the same sentence 🙂  Totally agree that running dual-stack shouldn't be a problem and you shouldn't have to disable IPv4/IPv6 on the gateway but.... we have run into this issue in my own implementation.  It's not a speed issue, it's an initial website loading issue.  With IPv6 on, we found that a number of sites would seem to hang a bit then.... bam! they would load.  Afterwards (again, if my theory is correct) since the site's IP address / FQDN are in cache (browser or OS network stack) they would refresh much faster. 

 

Again, *not* a pet theory of mine and by no means an expression of a detailed diagnosis since I do not have all the information I would need, but better an easy fix stemming from a wild guess at this point. Happy wife and all that!

 

I've been a network engineer for 30 years (and counting) and I've seen much weirder than this.

Re: Ignite Internet Gigabit - Slow Speeds

@AngryChicken  You are absolutely right that you can and do see this "slow connection" issue on new network connections in dual stack situations.  Here is what is going on: When IPv6 is enabled in the network, a modern operating system will first attempt to connect to a site via IPv6.  However, when IPv6 connectivity is broken for whatever reason, (OS networking (mis)configuration, IPv6 connectivity at the network level only partially working, issues with DNS resolution, etc.) the OS will wait for the initial connection to a site to time out and then should fall back to using IPv4 for subsequent connections, and that is why you see those subsequent connections working faster.

 

As a network engineer, you may find RFC 8305 interesting; others can read a synopsis of the issues here.

You can also test whether you are falling back to IPv4 here: http://he.test-ipv6.com/

 

Disabling IPv6 is only a workaround.  You need to fix the root cause, and the IPv6 tests that I posted earlier should point you in the right direction.  Microsoft does not recommend disabling IPv6; Also see their Windows IPv6 FAQ and tips for Advanced users.  Some have also posted fixes elsewhere in the Forum for issues affecting Windows installations.  (e.g. @Datalink 's post here.)  Most UNIX-based operating systems work fine out-of-the-box in dual-stack environments.

 

FYI, Ignite TV requires IPv6 and the Ignite set-top boxes do not handle it well when IPv6 connectivity breaks.  On every channel change, the STBs initiate a network connection using IPv6 when they establish a new stream.  If IPv6 connectivity is broken, the connection will fall back to IPv4 but only after the IPv6 connection times out, so when things break, it takes several seconds to change channels.  (The breakage typically occurs when Rogers does overnight maintenance.  Sometimes, the CMTS router basically "forgets" who received which IPv6 prefix delegation, and then stops routing packets to that destination, breaking IPv6 connectivity.  A simple gateway reset on the customer end "fixes" the problem; on reboot, the gateway requests the prefix delegation again.  However, it's not an intuitive fix for new Ignite customers.  They will try resetting their STB over and over again to no avail when the fix is to restart the modem.)

Re: Ignite Internet Gigabit - Slow Speeds

AngryChicken
I Plan to Stick Around

Nice! This is a great summary by someone who has specific expertise in Rogers' implementation of dual stack. I was suggesting this as a Band-Aid but I have Digital TV and which Rogers would like to wean me off of. I wasn't aware that Ignite (IP) TV uses IPv6. Cool!

Re: Ignite Internet Gigabit - Slow Speeds

Clarionguy
I've Been Here Awhile
I ended up putting the Hitron unit into Bridge mode only - forces it as only a modem.
Then went back to my Asus router.
No issues now.

Re: Ignite Internet Gigabit - Slow Speeds

Cepheus74
I Plan to Stick Around

Is ~200mbps normal for this time of day on a 1gig connection? Upload speed is 30mbps.

 

edit(is this normal?):

ndexLock StatusFrequencySNRPower LevelModulation

13
1
2
3
4
5
6
7
8
9
10
11
12
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
633 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350 MHz
275600000
40.5 dB
41.9 dB
34.0 dB
33.7 dB
34.3 dB
41.1 dB
40.9 dB
41.0 dB
40.8 dB
40.6 dB
40.9 dB
40.6 dB
40.7 dB
40.5 dB
40.5 dB
40.4 dB
40.3 dB
40.1 dB
39.9 dB
39.3 dB
40.2 dB
40.2 dB
40.3 dB
40.3 dB
40.1 dB
40.0 dB
39.9 dB
39.9 dB
34.0 dB
34.1 dB
33.9 dB
33.7 dB
40.8 dB
NA
2.6 dBmV
3.3 dBmV
1.4 dBmV
0.4 dBmV
0.4 dBmV
2.7 dBmV
2.8 dBmV
2.8 dBmV
2.8 dBmV
2.8 dBmV
2.8 dBmV
2.9 dBmV
3.0 dBmV
2.4 dBmV
2.3 dBmV
2.1 dBmV
1.8 dBmV
1.4 dBmV
1.0 dBmV
1.1 dBmV
1.8 dBmV
2.4 dBmV
2.8 dBmV
3.0 dBmV
3.2 dBmV
3.1 dBmV
3.0 dBmV
2.9 dBmV
0.6 dBmV
9.0 dBmV
5.0 dBmV
2.6 dBmV
2.9 dBmV
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM

 

Thanks.

Re: Ignite Internet Gigabit - Slow Speeds

-G-
Resident Expert
Resident Expert

@Cepheus74  How were you connected to the network when you performed the speed test?  If you were connected using wired Ethernet, then 200 Mb/s is not good.  If you are connected by WiFi through an Ignite Pod, then 200 Mb/s is normal.

 

Edit: Your signal levels also look off.  Your power levels should all ideally be in the -7 to +7 dBmV range and your SNR should be 38 dB or higher.  However, your downstream OFDM channel looks okay.  What are your upstream power levels like and are you seeing a high number of uncorrectable codeword errors?

Re: Ignite Internet Gigabit - Slow Speeds

Cepheus74
I Plan to Stick Around

Its wired. I do have a 3db dongle on the end of my coax, left over from my previous installation.

 

edit: 3db dongle removed, same speed results.

 

This is my upstream.

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

1
2
3
4
Locked
Locked
Locked
Locked
21 MHz
25 MHz
32 MHz
38 MHz
2560
5120
5120
5120
34.8 dBmV
35.8 dBmV
37.0 dBmV
37.3 dBmV
QAM
QAM
QAM
QAM
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA

 

uncorrectable codeword errors below:

 

Uncorrectable Codewords

14928
2624
4294
4646
4470
3693
3808
3634
3612
3600
3329
3576
3980
3622
3607
3646
3862
3953
4002
4189
4014
4057
4319
4089
4135
4241
4259
4286
4220
4243
4265
4392
14928

Re: Ignite Internet Gigabit - Slow Speeds

-G-
Resident Expert
Resident Expert

@Cepheus74  That does not look good.  Your upstream power levels are way too low: around 40 - 45 dBmV is typical.  I believe that below 35 dBmV and above 52 dBmV are considered failures.  Also, DO NOT remove that 3 dB attenuator or else your upstream power levels will drop even more.

 

Your uncorrectable codeword error counts are not good either.  It's totally normal to see a scary-looking number of correctable codeword errors on the downstream OFDM channel but you should be seeing close to zero uncorrectable errors.  If I'm reading what you pasted correctly, you are seeing14928 uncorrectables!  With that many, your modem should be falling back to using DOCSIS 3.0... and if it isn't, that's a problem as well.

 

It also looks like you have A LOT of noise on your line.  From your power downstream power levels, you are getting plenty of signal... but the noise is dropping your SNR to unacceptable levels.  DOCSIS 3.1 does perform all that well with high noise levels.

 

Somebody at Rogers needs to have a look at this.  You can either call Tech Support or you can send a PM to @CommunityHelps  and ask them to investigate.  Either of those teams can get a Level 2 tech to check the signals to your modem, check the error stats on your modem and your CMTS, and check your area for noise, etc. and dispatch a senior tech or maintenance team to investigate further, if required.

Re: Ignite Internet Gigabit - Slow Speeds

Cepheus74
I Plan to Stick Around

I spoke with someone on a chat earlier and they said my line passed all their tests. Also I am getting 960mbps with a PC directly connected. I found out that my router is causing the slow-down oops, when I tried to connect a pc directly earlier it did not work not even with two different cables, now it does and with great speeds.

Re: Ignite Internet Gigabit - Slow Speeds

@Cepheus74 what are you running for a router?  There are two possible issues here: 

 

1.  the router doesn't have enough horsepower to run 900+ Mb/s; or

2.  the router does enough horsepower, but, QOS, or filtering of some type is running, requiring the CPU  to examine every packet, followed by a decision to do something with each packet, according to the QOS or filtering rules.  If you run a factory reset on the router and disable all functions except the firewall and wifi, you might find that the throughput thru the router is fine.  After that, as you enable individual functions, run a speed test to determine the impact of those functions.  Based on the results, you will find what causes the worst data rate impacts and know which should be left disabled. 



Re: Ignite Internet Gigabit - Slow Speeds

-G-
Resident Expert
Resident Expert

@Cepheus74 wrote:

I spoke with someone on a chat earlier and they said my line passed all their tests. Also I am getting 960mbps with a PC directly connected.


Thanks.  That's great news!  I still stand by what I said regarding the numbers.  Some of your signal levels looked marginal to me but that does not necessarily mean that it's a problem.  It just means that a Rogers support tech needs to run tests to double-check that everything is okay.  As for the uncorrectable error counts, you can suddenly get a spike due transient line conditions and then everything goes back to normal.

 

You also can't see how things are trending with only a single data point and no additional context.  Sorry if I caused you any alarm.

 

I found out that my router is causing the slow-down oops, when I tried to connect a pc directly earlier it did not work not even with two different cables, now it does and with great speeds.


No problem.  I'm glad to hear that everything checked out okay and that you are getting good results with your speed tests!

Re: Ignite Internet Gigabit - Slow Speeds

I'm sorry if I'm hijacking this post. Let me know if I should create another post instead. 

Anyways, recently, as of the last 3 days, my gigabit internet has been very slow. On my phone over wifi (which I understand isn't the best for speed tests), I've seen speeds of 5 mbps, when in the past I've seen over 100 mbps. When I connect via Ethernet to my laptop, I am seeing speeds of around 100 mbps down (I normally get 6-800, sometimes more), but I still get my normal 30 mbps up. I have restarted both devices, as well as my router and modem, and have not seen any improvements. This problem occurs even very late at night, so I doubt it would be a node issue (but I don't know a ton about networking, so I guess it could be). Looking at my DOCSIS values, both my signal strength and signal to noise ratios look fine, however I do notice that only one OFDM Downstream channel is active. Also, both OFDMA channels seem to be inactive. I'm unsure whether this is normal or not.

 

Here is a post of my DOCSIS values:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000QAM256-2.7991037.355
2591000000QAM2560.299738.605
3597000000QAM256-0.799838.983
4849000000QAM256-3.900237.355
5855000000QAM256-3.599337.355
6861000000QAM256-3.900437.636
7579000000QAM2560.599538.983
8585000000QAM2560.500638.983
9603000000QAM256-1.299938.605
10303000000QAM256-1.200138.983
11615000000QAM256-4.2991137.355
12621000000QAM256-5.0001237.355
13633000000QAM256-2.5991337.355
14639000000QAM256-1.5001437.636
15645000000QAM256-0.2991538.605
16651000000QAM2560.2001638.605
17657000000QAM2560.7991738.983
18663000000QAM2561.0991838.983
19669000000QAM2561.2001938.605
20675000000QAM2561.5992038.983
21681000000QAM2562.0002140.366
22687000000QAM2561.7992238.983
23693000000QAM2562.0002338.983
24699000000QAM2561.4002438.983
25705000000QAM2561.5002538.605
26711000000QAM2561.2992638.983
27717000000QAM2560.7002738.983
28723000000QAM2560.2992838.605
29825000000QAM256-3.0002937.636
30831000000QAM256-3.4003037.636
31837000000QAM256-3.2993137.636
32843000000QAM256-3.9003237.355
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K290600000YESYESYES0.200001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13699600064QAM43.27046400000
22210000064QAM41.01013200000
33059600064QAM43.02036400000
42530000064QAM42.01023200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: Ignite Internet Gigabit - Slow Speeds

Cepheus74
I Plan to Stick Around

What speeds are you getting when you plug a device directly into the modem?

Re: Ignite Internet Gigabit - Slow Speeds

Around 100 mbps on ethernet. I normally get 6-800+.

Re: Ignite Internet Gigabit - Slow Speeds

Nevermind, I just did another test and everything seems to be working again. I just got 840 mbps via ethernet and 590 on my phone via wifi. It's so weird that it just fixed itself when it has been having issues for the past 3 days

Re: Ignite Internet Gigabit - Slow Speeds

Actually, it appears the issue has reappeared. I’m not sure what is happening.
Topic Stats